# HID Mobile Access

> Secure mobile credential for accessing doors and gates. (iPhone/iPad app by HID Global.)

- Source: https://appshunter.io/ios/app/hid-mobile-access/id843238107 (this page in markdown: same URL + `.md`)
- Developer: [HID Global](https://appshunter.io/developer/657306800)
- Category: Business
- Price: Free
- Rating: 4.70/5 from 8,471 App Store ratings · 227 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 131 MB
- Languages: American English, French (France), German (Germany), Hungarian, Italian, Japanese, Korean, European Portuguese, Chinese (Simplified, China), European Spanish and 2 more
- Released: 2014-04-04
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/hid-mobile-access/id843238107/reviews.md

## What is HID Mobile Access?

HID Mobile Access® merges security with convenience by enabling a smartphone or other mobile device to securely open a door or gate. 
If you would like to start using HID Mobile Access® in your organization please visit http://www.hidglobal.com/services/mobile-access to learn more about the service and compatible readers. The App will only be useful to you once your organization has been setup with compatible readers and your security administrator can issue Mobile IDs.
To improve the door opening experience, we detect readers when the app is not open. Location Services is used exclusively for this purpose.

## Key features

- Unlock doors and gates with smartphone
- Secure Mobile IDs
- Reader detection when app is closed
- Location services for reader detection
- Organization setup required

## What do users think of HID Mobile Access?

Overall sentiment: negative

**Pros**

- 🚀 Efficient and reliable
- 🔒 Secure mobile access
- 👍 User-friendly
- 🔑 Convenient alternative to physical keys

**Cons**

- 🐛 Inconsistent performance
- 🔋 Battery drain issues
- 🔍 Privacy concerns around location access
- ⏱️ Slow response times
- 🔒 Requires app to be open/unlocked

**Commonly reported bugs**

- Bluetooth connectivity issues
- Conflicts with Apple Pay
- Unreliable unlock detection
- Disappearing widget functionality

**Most requested features**

- Integration with Apple Wallet
- Standalone Apple Watch functionality
- Customizable settings (e.g. favorite readers)
- Improved background/locked-screen operation

## Recent user reviews (10 of 227)

All indexed reviews: https://appshunter.io/ios/app/hid-mobile-access/id843238107/reviews.md

### 1/5 — Doesn’t Work As Stated

*2026-08-20, version 4.11.0*

I have my location services always on but even still, I have to take my phone out and open the app which is very inconvenient. If I try just holding my phone close without opening the app, it opens Apple Wallet. There is no way to add the ID pass to Apple Wallet.

### 1/5 — Worst app ever

*2026-08-19, version 4.11.0*

Never works.

### 1/5 — App sucks

*2026-08-18, version 4.11.0*

forces device restart after failing to detect any nearby readers with no device changes between successful/failure detections, bad UX.

### 1/5 — Temperamental trash

*2026-08-18, version 4.11.0*

It’s very inconsistent with how it works. I ensure the app is force closed at the end of each shift. So I open a new instance every morning. Worked great when I first got it setup but this week has been having issues every day. I can open the first door, but not the 2nd. Force closing the app and relaunching usually works but now it’s not and I have to restart my phone every time it doesn’t want to work

### 1/5 — Account required.. nope

*2026-08-13, version 4.11.0*

Nope not interested in signing up to use an app. Uninstalled.

### 1/5 — Broken beyond repair

*2026-08-06, version 4.11.0*

The app randomly breaks and stops working. It only works when in the foreground now (permissions are ok) and a lag of 5 seconds for every scan.

### 1/5 — Brings up cards, doesn’t work

*2026-08-03, version 4.11.0*

Every time I try and open a door, my Apple wallet pops up and the door doesn’t open. I have to physically open the app each time, which is difficult if I’m carrying something.

### 5/5 — So handy

*2026-07-30, version 4.11.0*

Always works for me

### 4/5 — Id558

*2026-07-24, version 4.11.0*

Works well if the app is restarted periodically

### 1/5 — NFC issues

*2026-07-19, version 4.11.0*

App always brings up my credit card to unlock doors. They need to input a card into the Apple wallet.

## Frequently asked questions about HID Mobile Access

### What does the HID Mobile Access app do?

This app allows you to use your smartphone or mobile device as a secure credential to open doors and gates. It replaces traditional access cards by enabling digital access through your device.

### How do I start using HID Mobile Access?

To use this app, your organization must be set up with compatible readers, and your security administrator needs to issue you a Mobile ID. You can learn more about setting up HID Mobile Access for your organization on the HID Global website.

### Is the app free to use?

The app itself is free to download and use. However, its functionality is dependent on your organization's implementation of the HID Mobile Access service and the issuance of Mobile IDs by your security administrator.

### Does the app use location services?

Yes, location services are used exclusively to improve the door opening experience by detecting compatible readers when the app is not actively open. This helps ensure seamless access.

### What are the benefits of using this app for access?

The primary benefit is convenience, allowing you to use your smartphone to open doors and gates. It also offers enhanced security through secure Mobile IDs issued by your organization.

## Version history (last 5 releases)

### 4.11.0 — 2026-06-29

HID Mobile Access App 4.11.0 introduces Single Sign-On (SSO) support, allowing users to securely sign in with their organization's identity provider and simplify the credential provisioning process for app-based credentials.
 
Note: SSO support is available for organizations using the New HID Origo Management Portal for Mobile Access administration."

### 4.10.0 — 2026-01-27

HID is pleased to announce the release of HID Mobile Access v4.10.0, which introduces the below enhancements.
 
Incident Viewer for faster and better support: The new Incident Viewer feature enables faster and more efficient support by allowing users to share diagnostic information.
 
Banner enhancements: The improved in-app banner clearly guides users to enable Precise Location Services, which helps ensure optimal BLE communication with HID readers. 
Note: HID does not track your location. Precise Location Services are used solely to enable reliable and optimal communication with HID readers.

### 4.9.1 — 2025-10-15

HID is pleased to announce the release of HID Mobile Access v4.9.1, which introduces performance improvements that enhance the overall user experience by improving gesture-based door opening features, including Tap and Twist & Go.

### 4.8.1 — 2025-03-31

We are pleased to announce the release of HID Mobile Access v4.8.1, featuring bug fixes and enhancements for a smoother and more reliable access experience.

### 4.8.0 — 2025-02-24

We are pleased to announce the release of HID Mobile Access v4.8.0. Below are the newly introduced features and enhancements:

Performance improvements: Significant performance enhancements have been made to the Tap gesture functionality at the door level, improving both responsiveness and reliability.

Upgrade options: Provides the ability to manage HID Mobile Access App updates through Forced or Optional upgrade options:
Forced upgrade: Mandatory updates for critical improvements and compatibility.
Optional upgrade: Flexible updates, allowing you to upgrade at your convenience while maintaining security.

Thank you!

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## More apps by HID Global

- [NCITE® Mobile Detective](https://appshunter.io/ios/app/ncite-mobile-detective/id579863794)
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All apps by HID Global: https://appshunter.io/developer/657306800

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*