# HID Mobile Access — user reviews > 227 indexed App Store user reviews of HID Mobile Access by HID Global, rated 4.70/5 from 8,471 ratings. - Source: https://appshunter.io/ios/app/hid-mobile-access/id843238107/reviews - App overview in markdown: https://appshunter.io/ios/app/hid-mobile-access/id843238107.md - Rating breakdown: 5★ 7,252 · 4★ 663 · 3★ 266 · 2★ 60 · 1★ 230 ## What do users think of HID Mobile Access? Overall sentiment: negative **Pros** - 🚀 Efficient and reliable - 🔒 Secure mobile access - 👍 User-friendly - 🔑 Convenient alternative to physical keys **Cons** - 🐛 Inconsistent performance - 🔋 Battery drain issues - 🔍 Privacy concerns around location access - ⏱️ Slow response times - 🔒 Requires app to be open/unlocked **Commonly reported bugs** - Bluetooth connectivity issues - Conflicts with Apple Pay - Unreliable unlock detection - Disappearing widget functionality **Most requested features** - Integration with Apple Wallet - Standalone Apple Watch functionality - Customizable settings (e.g. favorite readers) - Improved background/locked-screen operation ## Newest reviews (16 of 227) ### 4/5 — Id558 *2026-07-24, version 4.11.0* Works well if the app is restarted periodically ### 1/5 — Generally doesn't work well *2026-07-05, version 4.11.0* Slow to detect and give access ### 4/5 — New Update Drains Battery *2026-06-30, version 4.11.0* The update launched 6/29/26 is causing the app to use 24% of my battery. Please investigate and fix this issue. ### 3/5 — No need for always on location *2026-06-29, version 4.11.0* Should be no need for the app to always have location services on. ### 1/5 — I wouldn’t recommend to enemies, let alone friends *2026-06-22, version 4.10.0* Nothing like frantically wiggling your phone around for a minute when trying to just get it to unlock a door. Then when that fails, restarting the app AND getting notified that you’ve restarted the app. The app constantly asks for feedback, so here it is: if my job didn’t require I have it, I wouldn’t. I’d take a physical card again over this wretched app. ### 1/5 — Very poor *2026-06-10, version 4.10.0* I only use this app because I have to. It has one job and does it very poorly. Almost always need to open it to tap a reader, and it constantly asks for location access despite pressing cancel over and over again. Very poor. ### 1/5 — Doesn’t work so well *2026-06-10, version 4.10.0* Often has poor connectivity to unlock doors ### 2/5 — Always mode never works properly *2026-05-27, version 4.10.0* For some time now, always mode on the app fails and you not only need to open the app, you need to set it to unlocked or foreground, close it, reopen it and then set it back to always for it to start working again.. they need to fix what is going on here ### 1/5 — Get anything else *2026-05-14, version 4.10.0* This is the worst app. Constantly having to log out, log back in, delete app and re-download and re-login, and then it only lasts for a month or 2 until you have to do it all over again. You can literally get anything else that works better than this. ### 2/5 — Works sometimes *2026-05-10, version 4.10.0* It’s always an adventure when trying to use this app. Sometimes it works as it’s supposed to and sometimes it doesn’t. I’ve uninstalled and reinstalled number of times. Sometimes turning off Bluetooth and turning it back on works, but not always. Great idea, marginal execution. ### 1/5 — Erratic *2026-05-09, version 4.10.0* Inconvenient especially when carrying bags, boxes, babies or bundles ### 1/5 — Inconvenient *2026-05-07, version 4.10.0* My work requires me to use this and I don’t see the convenience in it. Because of whatever Bluetooth functionality it works through, iPhones assume you are trying to use Apple Pay unless you have the app open and ready. It’s necessary to have the app open in order for it to work, and even then it sometimes takes several tries. Going through multiple locked doors on the way to my workspace would be much quicker and easier if I had a physical badge. ### 1/5 — Inconsistent app *2026-04-17, version 4.10.0* Mobile ID is very inconsistent almost all the time Twist and Go fails. When you get up to the reader, you have to read it four or five times before you can never get in. ### 1/5 — Useless *2026-03-31, version 4.10.0* It never works ### 1/5 — Too unreliable *2026-03-23, version 4.10.0* The readers in the building seem to brick themselves. The app barely works and doesn’t always open doors reliably. The NFC functionality opens Apple Wallet for some reason. The Apple Wallet integration is a lie - I see no such option in my app. Ultimately turns something simple like opening a door in to a big deal that is over complicated. For your own sake do not implement this system into your organisation. You are in for a world of pain if you do. ### 1/5 — 4 stars? How? *2026-03-13, version 4.10.0* How can this app have over 4 stars? Someone is lying. Because of the trouble with using this app, I would suggest people go with a different security platform. PERIOD. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t Work As Stated *2026-08-20, version 4.11.0* I have my location services always on but even still, I have to take my phone out and open the app which is very inconvenient. If I try just holding my phone close without opening the app, it opens Apple Wallet. There is no way to add the ID pass to Apple Wallet. ### 1/5 — Worst app ever *2026-08-19, version 4.11.0* Never works. ### 1/5 — App sucks *2026-08-18, version 4.11.0* forces device restart after failing to detect any nearby readers with no device changes between successful/failure detections, bad UX. ### 1/5 — Temperamental trash *2026-08-18, version 4.11.0* It’s very inconsistent with how it works. I ensure the app is force closed at the end of each shift. So I open a new instance every morning. Worked great when I first got it setup but this week has been having issues every day. I can open the first door, but not the 2nd. Force closing the app and relaunching usually works but now it’s not and I have to restart my phone every time it doesn’t want to work ### 1/5 — Account required.. nope *2026-08-13, version 4.11.0* Nope not interested in signing up to use an app. Uninstalled. ### 1/5 — Broken beyond repair *2026-08-06, version 4.11.0* The app randomly breaks and stops working. It only works when in the foreground now (permissions are ok) and a lag of 5 seconds for every scan. ### 1/5 — Brings up cards, doesn’t work *2026-08-03, version 4.11.0* Every time I try and open a door, my Apple wallet pops up and the door doesn’t open. I have to physically open the app each time, which is difficult if I’m carrying something. ### 1/5 — NFC issues *2026-07-19, version 4.11.0* App always brings up my credit card to unlock doors. They need to input a card into the Apple wallet. ### 1/5 — Latest update broken *2026-07-12, version 4.11.0* This app used to be OK if you allowed the app to tap without the phone being unlocked. The new update doesn’t work at all unless the app is in the foreground and the phone unlocked. It’s become useless. Please fix it! ### 1/5 — Inconvenient *2026-07-06, version 4.11.0* I agree with other reviewers. Switched from android to iPhone and now it wants to do Apple Pay every time I use it. With android I did not have to open the app but with iPhone the app has to be open. Just not convenient. This needs to be fixed and I can certainly revise my review then. ## Most praised reviews (10 highest-rated) ### 5/5 — So handy *2026-07-30, version 4.11.0* Always works for me ### 5/5 — App *2026-06-10, version 4.10.0* Great App!! ### 5/5 — Game Changer! *2026-04-08, version 4.10.0* This app is priceless! Secure, friendly and full of features! Kudos for modernizing the way we work ### 5/5 — Apple Watch *2026-03-24, version 4.10.0* Make easier to use on Apple Watch ### 5/5 — Gate Entry *2026-02-06, version 4.10.0* Rubbish app, never works. Precious hours lost trying to gain access ### 5/5 — Access *2026-01-12, version 4.9.1* Love the app, the only problem is that when it grants access, it continues to grant access as I’m in an elevator. ### 5/5 — Wallet *2025-12-01, version 4.9.1* It’s great but would be better if added to wallet ### 5/5 — love this app *2025-09-17, version 4.8.1* love ### 5/5 — Efficiency *2025-03-21, version 4.8.0* HID Mobile Access works about 9/10. Just have to close the App itself and it works 10/10. Reliable, but also very finicky at times. ### 5/5 — Easy and reliable *2025-01-31, version 4.7.0* Great way to ensure no unauthorized access to office. Phone is always with you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*