# Hidden Escape Mystery Cases — user reviews > 360 indexed App Store user reviews of Hidden Escape Mystery Cases by Supercharge Mobile Corp, rated 4.60/5 from 4,242 ratings. - Source: https://appshunter.io/ios/app/hidden-escape-mystery-cases/id1482920648/reviews - App overview in markdown: https://appshunter.io/ios/app/hidden-escape-mystery-cases/id1482920648.md - Rating breakdown: 5★ 3,276 · 4★ 598 · 3★ 211 · 2★ 68 · 1★ 89 ## What do users think of Hidden Escape Mystery Cases? Overall sentiment: neutral **Pros** - 🚀 Heads and tails above the Adventure Escape series - 👍 Great puzzles and originality - 🤩 Cinematics are spectacular - 👍 Challenging but not too difficult - 👍 Interesting and entertaining game - 👍 Fun and enjoyable **Cons** - 🐛 Game crashes and won't load - 🐛 Lost all progress after update - 🐛 Glitchy and buggy - 💰 Expensive to use hints - 🤔 Unclear instructions for some puzzles **Commonly reported bugs** - Game freezes and crashes - Progress lost after updates - Puzzles not working as intended **Most requested features** - More games and new chapters - Faster updates and new content - Better explanations for puzzles ## Newest reviews (11 of 360) ### 3/5 — Plus aucune évolution *2026-07-22* Très bonne application. Oui, beaucoup de pub mais ça va. Le problème, c’est que le jeu est au point mort. Rien de nouveau depuis plus d’un an voire même plus… on fait quoi ? On attends ou on passe à une autre appli ? **Developer response:** Merci pour ton retour et ta patience ! On comprend que l’attente soit longue. L’équipe travaille dur pour préparer du neuf, même si ça prend du temps. Reste à l’écoute, de jolies surprises arrivent bientôt. On espère te garder parmi nous ! ### 2/5 — Too many ads *2026-05-22, version 7.1.0* I wish there were fewer ads, it’s ridiculous how may there are. I start to get into it and then there’s an ad, and there is no way to get away from them. I really think I could like this if there were less ads. I just started but I’m going to delete this game because life is too short. ### 2/5 — Good puzzles, good story, interrupted too often with ads *2026-04-23* The stories are good, with good puzzles. Each section is just the right length to keep my attention. But, and it’s a big but, it forces players to watch an ad after every puzzle. There’s no benefit, no stars or anything awarded from them. But you have to watch them to continue playing. There are FAR too many ads. They’re intrusive and break up and interrupt the flow of the game. I don’t mind ads between levels and I’m happy to watch ads for hints and stars, but as is so often the case, developers got greedy and wrecked their own game. I’ll be uninstalling right after this review. I’ve played the first few levels of one story. It’s a shame because I’d have continued playing if not for this. **Developer response:** Thanks for sharing your thoughts! We truly value your feedback about the ads and how they impact your game flow. We'll share this with our team to find a better balance. If you'd like to discuss this further or need help, feel free to reach out to Super support anytime. ### 3/5 — Ad issue *2026-03-24, version 7.0.0* If I don’t want to buy any add ons, the link should move and not block the screen ### 3/5 — Decent game *2026-03-08* But when I unlock a game, it immediately marks all levels as complete. **Developer response:** Thanks for letting us know! That definitely sounds off. To get this sorted quickly, could you reach out to our Super customer support team directly? They’ll help you fix the level status issue pronto. We appreciate your patience! ### 2/5 — Ads ruined the game *2026-02-20* The puzzles are interesting but some are very repetitive. For some reason the game loads upside down on my tablet which is odd. Biggest issue I have is the ads, Ive not ventured far in the first chapter but already I’ve had several long ads, the type where you have to click 5 and 6 times to advance and get rid of it. Not for me as it ruins the continuity. I wouldn’t mind an ad or two between chapters but not between screens. The initial load has free stars as well which will probably be a requirement for something later but I don’t care to find out. I’ll delete this and try something else. **Developer response:** Thanks for your feedback! We’re sorry about the ad frequency and loading issues you experienced. We’re always working to improve, so your input helps a lot. If you’d like to share device details, we’d be happy to look into the upside-down load issue further. ### 3/5 — Was good but….. *2026-02-09, version 6.13.1* Was loving this game, good level of puzzle BUT now not able to play, after completing first chapter annoying advertisement at the top of the screen blocking my actions ### 3/5 — Too many adds *2026-01-15, version 6.12.1* Game is good but too many ads ### 3/5 — Great game *2025-12-14* So far loving the game, wish there was a way to skip the many adds tho, even if it’s paying to play ad free **Developer response:** Thanks for your feedback! We hear you on the ads and appreciate your suggestion about an ad-free option. We'll definitely share this with the team. If you have any other ideas, let us know! Happy gaming! ### 1/5 — Device *2025-11-30, version 6.11.3* Why can’t I connect it to Apple ID or Facebook and connect game across devices!? ### 3/5 — So many ads *2025-11-17, version 6.11.3* It’s a good game but it’s ads after every section maybe 2-3 in between. 1 ad maybe after u. Complete the story ## Most critical reviews (10 lowest-rated) ### 1/5 — Game *2026-07-26, version 7.1.2* This game is horrible due to the fact there’s so many ads interrupting the game. There’s no way to really enjoy the game or enjoy the content as a player. I understand that does need to be added, but constantly throughout the game and in the middle of something I lose my place easily. You guys need to plan these games a little bit better or not put them out at all. ### 1/5 — Impossible to complete!! *2026-06-13* Murder Mystery 2: I played this game about a year ago and completed all the games and was pleasantly surprised to see a new game had finally been added. After persevering through the ads I finally reached chapter 8 and one of the puzzles is impossible to complete. The instructions say to use the side buttons to turn the shapes and before you zoom in you can clearly see the side buttons however once you zoom In to play the game the side buttons are gone so it’s impossible to complete the game and impossible to advance in the chapter. I have written to support through the app, on their website and wrote a review here last week which has disappeared! Hoping for an update to fix the glitch and it’s still not fixed. So if you like to watch loads of adverts and a game that’s impossible to complete, this is the game for you. If not I advise you steer clear of this app. **Developer response:** Thanks for sharing your experience, and I'm sorry for the trouble with the puzzle and ads. We want you to enjoy the game! For this tricky issue, could you please reach out to Super customer support directly so we can assist you better? We’re here to help fix this! ### 1/5 — Hopeless.... *2026-05-02, version 7.1.0* Absolutely ridiculous. The adverts are too intrusive and the puzzles have no logic to them at all. The positive reviews here have to be fake - it's unplayable without buying solutions. ### 1/5 — Не открывается *2026-03-05* Игра не открылась, очень жаль **Developer response:** Привет! Очень жаль, что у тебя возникла такая проблема. Попробуй перезапустить устройство и снова открыть игру. Если ошибка повторится, напиши, пожалуйста, чтобы мы могли помочь тебе дальше! ### 1/5 — A lot of commercial s *2026-03-04, version 6.13.2* If you made this game paid for and no ads that will make it a good game but in ecru move we do in the game we get an ad that’s frustrating and annoying . Thanks ### 1/5 — Не загружается *2026-03-03* Не загружается совсем **Developer response:** Привет! Извините за неудобства. Попробуйте, пожалуйста, перезагрузить устройство и убедитесь, что есть стабильное подключение к интернету. Если проблема останется, свяжитесь с нашей поддержкой Super для дальнейшей помощи! ### 1/5 — Just 2 clicks then Ad! *2026-02-07, version 6.13.1* I appreciate free games have ads but couldn’t even get through a chapter or even just a section. Honestly took only 2 or 3 clicks and you are hit with an advert. Then again another 4 clicks. Ridiculous, uninstalled straight away. ### 1/5 — Баг *2026-02-05* У меня игра не грузиться вообще **Developer response:** Привет! Жаль, что игра не загружается. Попробуй перезапустить устройство и убедись, что интернет соединение стабильно. Если проблема сохранится, пожалуйста, свяжись с нашей службой поддержки — мы поможем разобраться! ### 1/5 — Too many ads *2026-01-05, version 6.12.1* There are too many ads, the app is basically unusable. There needs to be an option to remove ads. Also, stop using false advertisements, it makes the situation even worse. ### 1/5 — Uses ai slop *2025-12-03, version 6.11.3* Too many ads for Ai slop ## Most praised reviews (10 highest-rated) ### 5/5 — Great stories and game, waiting over a year for more *2026-07-14* Ever going to add more adventures and mini’s? **Developer response:** Hi! We're always working on new content and adventures to keep things fresh. While I can't share exact plans just yet, stay tuned for updates soon. Thanks for being part of our community and for your excitement! ### 5/5 — Interesting game! *2026-05-22* I like this game a lot **Developer response:** Thanks so much for the love! We’re thrilled you’re enjoying the game. If you ever have any ideas or need help, feel free to reach out. Happy gaming! ### 5/5 — Had a problem….. *2026-02-28* Was loving this game, had a problem with a persistent advert but after leaving a review which mentioned this developer responded and issue fixed. A great response, thank you. Will now continue to enjoy a really good game **Developer response:** Thanks for your feedback! Sorry about the ad issue blocking your gameplay. Please try restarting the app to see if it helps. If the problem continues, we’d be happy to assist you further—please reach out to Super’s customer support. ### 5/5 — Montana *2026-02-26, version 6.13.2* Great ### 5/5 — Jasmine Nicole Jackson *2026-02-14, version 6.13.2* Jasmine Nicole Jackson ### 5/5 — Fun *2026-01-25, version 6.12.1* Fun ### 5/5 — Guide walkthrough helps me solve hidden escape mysteries better *2025-12-30, version 6.12.1* 5 star ### 5/5 — Great game *2025-12-28, version 6.12.1* This game is really great to play in challenging at the same time. ### 5/5 — Love it!!! *2025-11-24, version 6.11.3* Love this so far. Don’t want to put it down ### 5/5 — Good *2025-11-05* The game is so good but wish you didn’t have to watch adds all the time especially when you don’t get anything from watching them **Developer response:** Thanks for the feedback! We understand ads can be disruptive, and we're always working to improve the experience. Your input helps us make the game better. We hope you keep enjoying it, and we'll share your thoughts with our team! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*