# Hidden Hotel: Miami Mystery — user reviews > 1,977 indexed App Store user reviews of Hidden Hotel by Tilting Point LLC, rated 4.50/5 from 29,177 ratings. - Source: https://appshunter.io/ios/app/hidden-hotel-miami-mystery/id1415774287/reviews - App overview in markdown: https://appshunter.io/ios/app/hidden-hotel-miami-mystery/id1415774287.md - Rating breakdown: 5★ 21,309 · 4★ 3,997 · 3★ 1,522 · 2★ 844 · 1★ 1,505 ## What do users think of Hidden Hotel? Overall sentiment: mixed **Pros** - 🚀 Addictive gameplay - 👍 Enjoyable hidden object scenes - 🎨 Vibrant graphics - 💡 Unique hotel renovation concept **Cons** - 🐛 Frequent crashes and freezes - ⏱️ Slow progression and high energy costs - 💰 Excessive monetization and pay-to-win mechanics - 🤔 Confusing or frustrating game mechanics **Commonly reported bugs** - Game resets progress and loses player data - Items not registering correctly during levels - Freezing and crashing on certain devices - Inconsistent or missing rewards after competitions **Most requested features** - Reduce energy costs per level - Improve rewards and coin payouts - Add optional difficulty modes - Enhance customization and decoration options ## Newest reviews (16 of 1,977) ### 4/5 — Nhiều lỗi *2026-08-24, version 1.1.115* Game hay nhưng nhiều lỗi hiển thị ví dụ như vài chỗ đã sửa rồi mà giờ lại cũ nát như chưa được sửa ### 3/5 — Bom, porém ruim também *2026-07-25* Faz anos que jogo porém fiquei bastante tempo sem jogar e quando fui voltar perdi todo o progresso, já tinha quase reformado o hotel inteiro fora o dinheiro que gastei e os níveis difíceis que passei, tive que voltar tudo do início e agora conforme você vai jogando ao clicar no item na parte do jogo da memória você clica em cima do objeto e simplesmente ele não seleciona e o tempo acaba, parece que o jogo fica forçando você a ver vídeos pra poder jogar, está horrível melhorem isso. **Developer response:** Olá! Muito obrigado pelo seu feedback detalhado. Se você tiver qualquer problema com o jogo, entre em contato conosco através do formulário de suporte nas configurações do jogo. Faremos o possível para ajudá-lo! ### 4/5 — I love this game! *2026-07-23, version 1.1.115* Best game on my phone! J’y joue tous les jours et ce plusieurs fois par jour, un des seuls jeux qui ne demande pas trop d’énergie pour un niveau et qui n’est pas un genre de candy crush, mais un cherche et trouve! Le jeux donne assez souvent de l’énergie illimité pendant 2h ce qui te permet d’accumuler pleins d’étoiles et très rapidement. Les niveaux sont juste assez difficiles, mais pas trop je suis au niveau 400 et j’adore toujours autant ce jeux. Le seul problème sont les bugs. Certe c’est un vieux jeux mais svp corriger les bugs, par moment je ne peux pas terminer des niveaux à causes de stupides bugs. Je recommande FORTEMENT, pour ceux qui aime les jeux de rénovation/cherche et trouve et qui sont tannée de devoir attendre pour de l’énergie! ### 3/5 — How Long *2026-07-16, version 1.1.115* First of all, it’s been a couple of years now since I’ve been able to build a hotel because it says we are working hard to get back to the game or whatever. Now for several months, the game is just broken. When it gets to where you might be able to play, it doesn’t work, it freezes up. It’s been like this for months. I’ve been trying to be really patient, but I think a couple of years is way more than being patient. Get rid of the game or fix it. That’s the bottom line. ### 4/5 — 希望可以改进 *2026-04-17, version 1.1.112* 很好玩的游戏断断续续玩了好几年，但是最近一两年不知道为什么进不去，闪退出来了，希望开发者可以解决这个问题，设备型号为ipad9 ### 4/5 — won’t open *2026-03-29, version 1.1.112* i want to play the game but it won’t load it just keeps saying check internet when everything’s working is working but the game! ### 4/5 — Get it together! *2026-02-23, version 1.1.112* I really enjoy this game and I am even willing to occasionally spend money in it to play, but the crashing is ridiculous. C”mon! Every time one of the “in game deals” pops up as you’re in the middle of completing a task, the game freezes. It happens so much that it’s annoying enough to make me stop playing. The amount of times those deals pop up is ridiculous on its own, but could you at least stop them during tasks, so the game doesn’t freeze!?! 🙄😩 ### 4/5 — The game keeps freezing *2026-02-22, version 1.1.112* I love this game but every time I try to complete a task it freezes and won’t let me do anything ### 2/5 — Task available ? *2026-02-21, version 1.1.112* ตอนนี้มี coins แต่ลงtaskไม่ได้ info บอกcoming soon work hard !! What?? คือเล่นเก็บคอยน์มาตั้งนาน taskคุณหมดหรอ ### 3/5 — cannot connect to the server *2026-02-16, version 1.1.112* it cannot connect to the server, i have re-downloaded it and tried to connect using wifi & data but it still failed?? what should i do? ### 4/5 — ทำไมไม่มีเน็ต?แก้แล้วก็ยังบอกว่าไม่มีเน็ต? *2026-02-09, version 1.1.112* ทำไมเข้าไปแล้วมันไม่โหลดมันขึ้นว่าไม่มีเน็ตคะ?แก้ลองเปลี่ยนเน็ตทำอะไรแล้วมันยังบอกว่าไม่มีเน็ต? ### 3/5 — bug *2026-02-06, version 1.1.112* ngebug terussss ### 4/5 — Registrar avance *2026-02-03, version 1.1.112* El juego es muy muy bueno de verdad pero si quiero jugar desde otro dispositivo no puedo ya que no puedo registrar con una cuenta el avance o progreso ### 1/5 — Stuck? *2026-02-03, version 1.1.112* I’ve played this years ago it’s pretty good. I just redownloaded it and when I open it it says connection issue and stays at 1%. I’ve tried multiple different wifis so it has to be a your end issue. Please fix it. ### 3/5 — segera buat cerita baru di day 103 *2026-01-29, version 1.1.112* saya sudah menyelesaikan day 102 dan mendapat kabar bahwa cerita selanjutnya sedang dalam pengerjaan. kapan cerita baru akan tersedia? apakah saya harus menunggu lama untuk itu? lalu bagaimana caranya membuka grandfather’s house? event traveling apa yang dimaksud? seingat saya di versi lama saya bisa masuk dan melakukan renovasi dirumah kakek, tp saya bingung dengan versi sekarang karena saya benar-benar tidak bisa membuka rumah kakek. please fix it ### 1/5 — Stuck on loading *2026-01-28, version 1.1.112* Does not open and gets stuck on loading 1% ## Most critical reviews (10 lowest-rated) ### 1/5 — Love the game , but loading issues are annoying *2026-08-11, version 1.1.115* I really love playing this game , but the constant updates and loading bugs are super frustrating . Even with a strong internet connection, the game gets stuck at 1% on the loading screen. Please fix this issue! ### 1/5 — Won’t even load *2026-08-08, version 1.1.115* I’ve deleted and downloaded this game like 5 times and it won’t load past 1% I even tried connected to wifi and it still won’t load ### 1/5 — Isobel Peel-Booth *2026-06-13, version 1.1.114* Once passing the standard levels to show you how it works it stops responding when your selecting items to complete the level so therefor you either have to start the level again or us advantaged that we’re not required at that time. ### 1/5 — Erro *2026-05-19* Não consigo mais logar com o Facebook e perdi todo o meu progresso, eu conecto e aparece o erro “o token do Facebook é inválido”. Pessimo **Developer response:** Olá! Agradecemos seu feedback. Se precisar de ajuda com seu progresso, entre em contato conosco através do formulário de suporte nas configurações do jogo. Aguardamos seu contato. ### 1/5 — Не работает *2026-04-02, version 1.1.112* Почему то не запускается игра! Просто на 1% и все… и дальше не грузит ### 1/5 — Game doesn’t load *2026-03-15, version 1.1.112* When I open the game to play it and it stays at 1% and claims that I have no Internet when I do on three bars full. Please fix this cause I want to play the game ### 1/5 — อัพเดทใหม่ข้อมูลเก่าหายหมด *2026-02-19, version 1.1.112* อัพเดทใหม่ ข้อมูลที่เคยเเล่นมาหายหมดเลย ต้องกลับมาเริ่มใหม่ตั้งแต่ด่านแรก เสียดายมาก ### 1/5 — Game doesn’t load *2026-02-12, version 1.1.112* I can’t get past 1% and it says it can’t connect to the server. Same issue as others. I am not emailing support. You are already aware the issue exists ### 1/5 — Play this if you like to be frustrated. *2026-02-12, version 1.1.112* Glitchy. You tap the screen and it doesn’t register. There is better out there. Play this if you like to be frustrated. ### 1/5 — Ruim *2026-02-04* Gosto muito desse jogo, mas sempre trava e não consigo acessar Já é a segunda vez que inicia do zero , consigo chegar até uma boa parte feita do hotel e de repente trava e não tenho mais acesso Fiquei bem triste , é um bom jogo mas precisa de muitas melhoras **Developer response:** Olá. Agradecemos seu feedback. Se precisar de ajuda, entre em contato com nossa equipe de suporte através do formulário de suporte nas configurações do jogo. Nossa equipe terá prazer em ajudá-lo(a) a progredir. ## Most praised reviews (10 highest-rated) ### 5/5 — 오류확인해주세요 *2026-07-03* 옛날에 재밌게 했던 게임이라 다시 해보려고 깔았는데 한국어 번역이 이상하게 되서 알아볼 수가 없네요 껏다 다시 들어가면 영어로 다시 바뀌어있고 ㅠㅠ **Developer response:** 안녕하세요. 피드백 주셔서 감사합니다. 게임 이용 중 문제가 발생하면 게임 내 지원 버튼이나 support.hiddenhotel@whaleapp.com으로 언제든지 문의해 주세요. 더 나은 게임 경험을 제공해 드리기 위해 최선을 다하겠습니다. ### 5/5 — Good Game *2026-03-09, version 1.1.112* How Can I Open Grandfa’s House ? ### 5/5 — ห่วยมาก *2026-02-03, version 1.1.112* เล่นมาตั้งนาน อยู่ดีๆบอกฉันล็อคอินหลาย devices แต่ล็อคอยู่เครื่องเดียว แล้วก็เข้าไปเล่นไม่ได้ งงมาก ### 5/5 — Not working.. says server is busy *2026-02-02, version 1.1.112* Please help! ### 5/5 — My Favorite *2025-12-17, version 1.1.112* This game brings me SO much joy pls bring us an update soon!!! I really want to finish the beach! ### 5/5 — Fantastic praise *2025-09-29, version 1.1.111* I love this game is the greatest in the whole world is super fantastic game. It was mystery game. It’s my favorite greatest game. ### 5/5 — Vamos a ver *2025-08-29, version 1.1.111* Por el momento me esta gustando vamos a ver si a mejorado como prometieron ### 5/5 — Update new corner *2025-08-28, version 1.1.111* When will u update new corners and new stories????? ### 5/5 — Jó játèk *2025-08-09, version 1.1.109* Alapból jó játék csak nem tudok belépni. Azt írja hogy nincs wifi kapcsolat és hiába csinálok akármit a telefonommal nem lehet belépni. Szerk.: Mobilnettel be tudtam lépni! ❤️ ### 5/5 — Oyun açılmıyor *2025-07-21, version 1.1.109* Yıllardır severek oynadığım oyun açılmıyor. Defalarca silip tekrar yükledim ama sonuç aynı. Lütfen bir çözüm getirin. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*