# HIFICU MyMobile — user reviews > 26 indexed App Store user reviews of HIFICU MyMobile by Hawaiian Telephone Company Employees Federal Credit Union, rated 4.80/5 from 1,233 ratings. - Source: https://appshunter.io/ios/app/hificu-mymobile/id615584476/reviews - App overview in markdown: https://appshunter.io/ios/app/hificu-mymobile/id615584476.md - Rating breakdown: 5★ 1,094 · 4★ 67 · 3★ 19 · 2★ 11 · 1★ 42 ## What do users think of HIFICU MyMobile? Overall sentiment: negative **Pros** - 👍 Excellent staff - 👍 Convenient features - 👍 Easy to use **Cons** - 🐛 Inconsistent login process - 🐛 Unreliable app functionality - 🐛 Outdated user interface **Commonly reported bugs** - Repeated login issues - Account information not syncing properly - App frequently crashing or freezing **Most requested features** - Add mobile deposit - Integrate Zelle or other P2P payment options ## Newest reviews (6 of 26) ### 2/5 — App’s improvements *2023-02-27, version 22.2.80* No other transfer on this account, i want to transfer money to pay my loan thru banks apps but i cant ### 1/5 — Disappointed *2021-04-19, version 20.2.80* Love the bank and it’s employees. But this app has been a constant pain in the butt. Ready to change banks if this isn’t fixed. ### 1/5 — Facial log in *2021-01-30, version 20.2.50* The app never allows for facial log in. Constantly have to uninstall and in stall and having to enter credentials ### 2/5 — Partial rubbish *2020-02-01, version 19.2.60* App worked fine for like 2 years and then out of no where it hits me with “we don’t have your info anymore” and I can’t log in, a couple phone calls later and I learn all my info for the app was LOST. Sick one guys. I know it’s hard for small banks to have good apps but losing all of my info and not letting me log in? tight. Also app goes down all the time at night even on weekends so if you’re out at night just came outta the club at like 2am wanna check your balance? Hah negs brah. ### 1/5 — So disappointing! *2015-11-18, version 4.7.153* It worked fine for a couple of days the started asking me to confirm my identity. After providing security question answer it says system error please try again. I tried two more times with no success. Tried to access it online through my browser and as soon I put in my account number, a message pops up and says I've been locked out of my account. So disappointed in this experience! ### 1/5 — Not working at all *2015-11-03, version 4.7.153* Keeps asking me random security questions I've never answered over and over no matter how many I answer ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2025-08-21, version 24.2.50* This app and website are trash. Use a different bank/credit union if you want to have consistent access to electronic banking. ### 1/5 — HIFICU MyMobile *2025-01-04, version 24.2.50* I was hesitant to change thought it would be inconvenience but I’m loving it so far. Thanks again ### 1/5 — lame *2024-06-11, version 23.2.20* same as others, stuck a loop of login, enter phone number, back to login, enter phone number, endlessly. this bank acquired my previous bank, my previous bank had an app that worked. ### 1/5 — I would love the app to work *2023-06-22, version 22.2.200* It used to work, but now I cannot access account information. Once I click continue after entering my phone number, it leads me back to the login page. ### 1/5 — Useless *2023-03-28, version 22.2.200* Can’t even log in. I enter the username and password then it takes me to a screen having me enter my daytime phone number. After entering and saving that, it goes right back to the login screen. This just repeats. ### 1/5 — NEED TO UPDATE *2022-10-31, version 22.1.100* Been having this problem since last year. When you login, you have to enter your phone number for security purposes then it takes you right back to the login screen. ### 1/5 — Nothing but headaches *2022-06-13, version 21.3.40* Did all the steps to sign up and I STILL can’t login, even after requesting my for my phone number (I’m which I did multiple times) nothing happened. ### 1/5 — Get hipper *2022-04-23, version 21.3.40* LikeUp-to-date with the times, Man this thing looks like it’s from the 90s and acts like it to ### 1/5 — Why *2021-10-27, version 21.2.40* Every time I try to log in, it says to add my phone number for security purposes. I add it, and then it sends me right back to the log in screen… ### 1/5 — Awful *2021-07-24, version 20.2.80* Every time I try to login it brings me back to the login again ## Most praised reviews (10 highest-rated) ### 5/5 — My C.U. *2025-10-29, version 25.1.32* The STAFF here are the BEST ever Thank you for everything ### 5/5 — Seems fine to me! *2025-03-26, version 24.2.50* Not sure why a lot of negative reviews. I’m not super tech savvy but I never had issues with the app. So far it works for me. Now if the CU adds Zelle or any p2p option, I’d say perfect! ### 5/5 — Love the App *2019-11-19, version 19.1.200* Awesome features and totally convenient! ### 5/5 — Good but *2015-04-14, version 4.7.153* Add mobile deposit please! ### 5/5 — Excellent!!! *2014-02-27, version 4.3.198* This credit union is the BEST!!! This app is just another example of excellent service provided! ### 5/5 — Nice *2014-01-31, version 4.3.198* Easy to use app.👍 ### 5/5 — Finally!!! *2013-04-02, version 2.5.22* It's here! I've been waiting for an app for htfcu. ### 5/5 — The best app *2013-03-24, version 2.5.19* 😍Love this app... I had the website saved to my iPhone screen but this app is way better and faster!!! Hopefully there will be an app to check your credit card balance too... 🙏 ### 4/5 — Outdated—yes, however still functioning. *2024-02-03, version 23.1.70* Much like many reviews as of late—I was not able to login until I called their Online Banking team and was assisted over the phone. Somehow my contact phone number was not inputted correctly so the specialist assisted me with this and had my access restored. Overall—the app is decent and gets the job done. ### 4/5 — Fix error *2014-03-06, version 4.3.198* This is an awesome app! But all of a sudden it won't let me go on. It keeps saying error in the big inning! Please Fix it!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*