# High Valley Transit — user reviews > 49 indexed App Store user reviews of High Valley Transit by Via Transportation, Inc., rated 4.70/5 from 1,208 ratings. - Source: https://appshunter.io/ios/app/high-valley-transit/id1561613201/reviews - App overview in markdown: https://appshunter.io/ios/app/high-valley-transit/id1561613201.md - Rating breakdown: 5★ 1,087 · 4★ 36 · 3★ 17 · 2★ 9 · 1★ 59 ## What do users think of High Valley Transit? Overall sentiment: negative **Pros** - 👍 Convenient and free service - 🚗 Innovative short distance local transport - 👍 Friendly and helpful drivers - 🚕 Great for local commute **Cons** - 🐛 Unreliable app and service - ⏱️ Long wait times and delays - 🚗 Inconsistent pickup/drop-off locations - 🚗 Unsafe driving by some drivers - 🚗 Overcrowded vehicles **Commonly reported bugs** - App issues causing missed rides - Incorrect route and schedule information - Continuous loop between app and website **Most requested features** - Improve app user experience and reliability - Expand service area and routes - Add more vehicles and drivers to meet demand - Improve winter operations and snow tires ## Newest reviews (13 of 49) ### 4/5 — Very useful *2025-11-23, version 4.22.2* You are wait for a minute some times, but it great way to get around the valley. ### 2/5 — Not reliable *2025-09-25, version 4.22.2* Great idea but dispatch and rider apps are full of bugs, especially for micro transit. Would not recommend unless you have lots of extra time. ### 2/5 — It’s 50/50 *2025-05-15, version 4.20.4* You either don’t get a ride or you make it super late and it takes forever to find a ride ### 3/5 — new update *2025-04-11, version 4.20.1* Don’t fix what’s not broken. I don’t want to watch a 2 minute animation to find out where my driver is. Don’t update the list of destinations while I’m trying to pick one. It does it right when I tap on my address, so I end up with the wrong destination. ### 4/5 — The good things about transit *2025-01-08* I’ve taken transit about 10 to 15 times now and every single time I’m happy with the results! For example, the transit I took today had a very friendly driver, I accidentally put in the wrong address, but he was able to drive me to the right place either way!!! he went out of his way to make sure I got home safely. And I’m very grateful. I’m extremely appreciative to all the hard work that they put in every day. It really means a lot to be able to get where you need to go with only a few buttons! PS thank you so much!! ### 3/5 — Bad quality *2024-10-03* Yo I need to schedule earlier to get what you wanted to go. If not, it takes forever for them to come get you and sometimes they’re too full so you have to schedule again in a few minutes then when you do it again it still won’t work.(it might just be my problem, but it’s kind of annoying.) ### 5/5 — GRACIAS *2024-04-21, version 4.16.1* EXCELENTE SERVICIO ### 5/5 — Great ride *2024-02-13, version 4.6.4* Timely pleasant great service!!? ### 5/5 — Great service for local transport *2024-01-22* Innovative short distance local transport that reduces congestion on roads and car parks. This is a fantastic service that does Park City proud. Convenient and also ecologically friendly. The way forward in local transportation… ### 3/5 — Great service but the map could be better *2023-12-29* You set a location and the map and the app send the driver to another, they have to update that issue. ### 5/5 — Such an amazing service *2023-12-23* Wow. Thank you so much. Please keep expanding and being so kind. I’ve used many times and the drivers are amazing. ### 5/5 — Wonderful👏🏻 *2023-12-22, version 4.6.4* Its free transportation, literally can’t complain ### 3/5 — Convenient and free service, broken app *2023-12-21* We didn’t experience any of the problems people described in the reviews. The routes are convenient, the buses are on schedule. And - free to use!! Amazing. The app is absolutely horrendous however. Please hire a good UX specialist and one good iOS developer, they will be able to fix it within 4-6 months. ## Most critical reviews (10 lowest-rated) ### 1/5 — Tax dollars put to waste *2026-02-17, version 4.26.4* This may tick some people off, but I am so frustrated to see our tax dollars going to this. Most of the users don’t even pay taxes! ### 1/5 — Terrible service *2025-03-04, version 4.17.2* No high valleys went i actually need one ASAP. ### 1/5 — You’ll be Late. *2025-01-15, version 4.17.2* This app is terrible. I get it’s free but man you will be late undoubtedly, and customer service has terrible attitude as well. ### 1/5 — Awful routing and drivers *2024-08-28* On multiple occasions I have been picked up by the micro drivers and they go in the complete opposite direction of where I’m headed. The drivers are terrifying to ride with again on multiple occasions the drivers have driven on the completely wrong side of the road, swerved in and out of their lanes and are extremely timid when entering traffic. The pickup/dropoff locations are super inconsistent and the car is often a 5 minute walk from where you tell them in the app. Other than the fact that these rides are free the whole situation is a disaster ### 1/5 — I can’t get a ride *2024-02-29* Completely useless. I’m a 15 minute drive from my house in Silver Creek, but never able to book a ride to park city. Keep getting a no ride available message, or we’re busy. Never works for me. So I have to drive my single occupancy vehicle there. If it would work, it would take me over one hour to go less than 10 miles ### 1/5 — Trash app *2024-01-28* most of the time you can’t even order a ride. and when you can it takes over 45 minutes for your driver to pick you up. And then you’re in little van full of people and it takes sometimes OVER a HOUR to get somewhere thats 15 MINUTES AWAY! ### 1/5 — stupid app *2024-01-03, version 4.6.4* every time i try to use this app it always says high demand when i see hundreds of these transit cars all over heber city and park city but they always seem to be on high demand, and every-time im able to get a ride it always takes 40 minutes to an hour to get here. this app is a joke. ### 1/5 — Broken App *2023-12-02, version 4.6.4* The link for bus routes is broken. Get stuck in a continuous loop between app and website. Had to call in. Person was very helpful. Developed and admins should be on top of this. Very poor ### 1/5 — High valley *2023-10-30, version 4.6.4* They would never pick me up where I order it and is never on time ### 1/5 — Terrible App *2023-03-08, version 4.6.4* Why do I need to make a dumb account ? Just let me see the bus schedule why do I need to give you personal information so that you track me ? Crap. ## Most praised reviews (10 highest-rated) ### 5/5 — Nah *2025-09-30, version 4.22.2* Nah ### 5/5 — Jose driver *2025-08-04* He was a really good driver. The van was clean. He was very polite. Dropped us off right in front of the door. I appreciate your service. ### 5/5 — It’s alright. *2025-03-05* The cars have much space and most of the drivers are very nice and easy on the turns. Sometimes in the afternoon it can be very hard to get a ride because everyone is using it for work but other than that it’s still pretty easy to get a ride. Also shout out to Jorge. ### 5/5 — Thank you! *2025-02-20, version 4.17.2* Edgar was wonderful and on time. ### 5/5 — The best *2025-01-12, version 4.17.2* The best ### 5/5 — Service *2024-12-25* Outstanding local service!! ### 5/5 — A great service and amazing community benefit *2024-10-19, version 4.17.2* Give it a try ### 5/5 — W,s *2024-09-17* The driver are mad chill frs and foshooooo get the app cus u get everywhere mad quick but there a lot of people who use but wtv it’s chill real ### 5/5 — App issues aside, a free ride is worth a little inconveniences. *2024-08-11* Love almost everything about this service. App issues caused many missed rides. ### 5/5 — So nice *2024-05-17, version 4.16.1* It’s great --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*