# Highland Bank — user reviews

> 14 indexed App Store user reviews of Highland Bank by Highland Bank, rated 4.80/5 from 957 ratings.

- Source: https://appshunter.io/ios/app/highland-bank/id1469888800/reviews
- App overview in markdown: https://appshunter.io/ios/app/highland-bank/id1469888800.md
- Rating breakdown: 5★ 844 · 4★ 66 · 3★ 12 · 2★ 13 · 1★ 22

## What do users think of Highland Bank?

Overall sentiment: neutral

**Pros**

- 👍 Friendly and helpful staff
- 💡 User-friendly mobile app
- 🚀 Easy to use

**Cons**

- 🐛 Unreliable mobile app
- 🐛 Slow and unresponsive at times
- 🐛 Issues with mobile deposits
- 🐛 Difficulty accessing past transactions

**Commonly reported bugs**

- Constant need to update the app
- Login issues between mobile and website

**Most requested features**

- Real-time balance updates
- Improved mobile app stability

## Most critical reviews (10 lowest-rated)

### 1/5 — Less than desirable

*2025-09-29*

Most of the time you can’t log in and see transactions in real time. I should be able to balance my checkbook anytime. The app isn’t always up to date and it takes forever for pending charges to move out of pending.

### 1/5 — App doesn't work after newest update.

*2024-03-26*

Beware. Update from 2 weeks ago in march 2024 makes it require update constantly. Even if you already updated.

### 1/5 — Poor site, difficult to make deposits.

*2021-10-07*

The bank needs to upgrade its technology and its processes. 
If not for the people no one would bank here

### 1/5 — Pisspoor instructions.

*2020-08-19*

You should explain on the deposit screen your rules.  None of my other banks require me to write for mobile  deposit at highland bank.

### 1/5 — Marginal

*2020-01-10*

Slow and unresponsive most of the time. Checking transactions from previous cycles is pretty much impossible, the mobile deposit takes a few try’s every time you try to deposit.

### 2/5 — Mobile App

*2024-01-08*

Unreliable. Very disappointed.

### 2/5 — Not great!

*2019-08-16*

Lots of login issues. When it worksin the mobile app then it doesnt work on the website. When website works, then the mobile app wont verify. Each time i need to call in to have them reset.

### 3/5 — Ehh

*2021-01-13*

Quite a bit of potential but app/financial institution doesn’t seem to keep a real time balance available. Not trying to be rude but, that’s not very different than using a physical check book.

### 3/5 — Great for tracking, not great for everything else

*2019-12-23*

It’s a great source for tracking your bank finances that is it. If you try to do a check deposit, it’ll fail 90% of the time. I always end up having to take the check to the bank instead. Sometimes it won’t fully load your bank account either. One good feature, is being to turn on and off your card for security. But I still can’t let the check deposit thing go, if you’re going to offer it make sure that feature works....

### 4/5 — DC

*2025-10-01*

Best Banking People; Customer since 1968

## Most praised reviews (4 highest-rated)

### 5/5 — Outstanding!

*2025-07-30*

Everyone at this bank is amazing! Always very helpful and friendly! The Minnetonka branch on Plymouth Road makes me feel seen and heard, like part of a family. I am a lifer!

### 5/5 — Highland Bank-Highland

*2024-12-13*

A very user friendly institution.

### 5/5 — Mobile app easy

*2021-07-18*

The Highland Bank mobile app is easy! Everyone in the Maple Grove office is pleasant and goes all-out to help. Thank you!

### 5/5 — Satisfied Customer

*2020-10-27*

I’ve been with Highland Bank for 12 years and have always had the best customer service out there...

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*