# HighLevel — user reviews > 150 indexed App Store user reviews of HighLevel by Synclio, rated 4.50/5 from 3,689 ratings. - Source: https://appshunter.io/ios/app/highlevel/id1425004076/reviews - App overview in markdown: https://appshunter.io/ios/app/highlevel/id1425004076.md - Rating breakdown: 5★ 2,912 · 4★ 246 · 3★ 155 · 2★ 96 · 1★ 280 ## What do users think of HighLevel? Overall sentiment: negative **Pros** - 🚀 Fundamentally changed everything - 🚀 Excellent software - 🚀 Great app - 🚀 Amazing software - 🚀 Comprehensive and simple to use - 🚀 A Gamechanger for Agencies! **Cons** - 🐛 Extremely glitchy. Can't handle volume. - 🐛 Not reliable - 🐛 Doesn't work consistently - 🐛 Inconsistent - 🐛 Bad just bad - 🐛 Super Buggy - 🐛 Broken - 🐛 Notifs and messages not loading? - 🐛 Cant create account? - 🐛 App Crashes Mid Call - 🐛 No notifications - 🐛 Too Many Hidden Fees - 🐛 Loading issues after update - 🐛 Don't waste your time! - 🐛 App stinks - 🐛 BUG NEEDS TO BE FIXED ASAP - 🐛 Horrible update - 🐛 New app sucks! - 🐛 Lots of bugs - 🐛 Dont upgrade it - 🐛 Bad update - 🐛 Keep getting bumped out - 🐛 Terrible new update - 🐛 Cant change any settings - 🐛 Call quality not good - 🐛 This app as countless issues - 🐛 Glitchy, rarely ever works - 🐛 App Blacks Out - 🐛 Very glitchy and unreliable - 🐛 Underwhelming - 🐛 Bad update recently - 🐛 App crash - 🐛 Blank screens and the never ending reload. - 🐛 Bugs **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Notifications and messages not loading - Can't create account - App crashes mid call - No notifications - Loading issues after update - Horrible update - New app sucks! - Lots of bugs - Bad update - Keep getting bumped out - Terrible new update - Can't change any settings - Call quality not good - Glitchy, rarely ever works - App Blacks Out - Bad update recently - App crash - Blank screens and the never ending reload **Most requested features** - Dark mode option - Advanced analytics dashboard - Ability to cc/bcc on new emails - Ability to forward previously sent emails - Improve email tech and notifications ## Newest reviews (19 of 150) ### 2/5 — No sound *2026-07-16, version 4.20.0* I updated the app on my iPhone 13 and now since I updated it I have no sound. I checked the settings on my phone everything is on. I noticed on the app, there isn’t an option for sounds. I am missing text from clients because I have no sound. Please help! ### 3/5 — Notifications Not Working *2026-07-14, version 4.20.0* As of 7/10/26, I am not receiving notifications of messages. My notification settings are on, I reinstalled the App. Running iOS 26.5.2, App v.4.20.0.843. ### 3/5 — Hate this app *2026-07-02, version 4.19.1* It doesn’t ring or allow me to answer calls. I always have to call back ### 3/5 — Terrible Update *2026-05-01, version 4.14.1* The latest update is terrible! The only thing the app is good for now is to see your calendar. You can’t see the form they fill out or correspond from their booking. It is pretty useless to me now. ### 3/5 — Can’t add tags to clients *2026-04-09, version 4.12.0* Would give this another rating but I don’t see why I’m not able to add any tags to client profiles ? I get an update pretty much every day from this app and no way to fix this ? Cmon now ### 2/5 — Hot & Cold *2026-03-14, version 4.10.0* When the app works, it works great but when the bugs take over, it’s terrible. I have deleted and reinstalled this app at least half a dozen times in the past two weeks. I pay for this service! Please fix this asap! ### 2/5 — Too Glitchy; UI needs works! *2026-03-09, version 4.10.0* Are you guys still working to improve this app or not? Bc it’s been terrible since August 2025. It’s not pulling up any information for my organization and I can’t even do anything manually. It has become useless. Please fix all the bugs! ### 1/5 — Continuously updates to be less useful *2026-01-22, version 4.7.0* One of the most basic things I need is to be able to book appointments with clients. With the most recent update, it seems that ability was taken away from the mobile app. Very infuriating ### 1/5 — Forces agency admin to “new experience mode” *2026-01-21, version 4.7.0* I looked past the negative reviews and started to love the app. New update now requires users who are agency admins to only view the app with the “new experience” toggled on permanently. I swear, GHL hires some extremely stupid product managers who don’t understand customer needs. Only going to continue using because the product is necessary for running an agency. But man, their product team needs some serious help. ### 1/5 — DO NOT BUY APP *2026-01-16, version 4.7.0* I got this app to help me with my lead generation business and this company and app suck there no customer service and in the app there a number that you can call that’s a scam number pls don’t buy this app you will save you money and time. ### 1/5 — UI UX Needs Work! Notifications Not Reliable *2026-01-08* UI UX Needs Work! Notifications Not Reliable. App icon shows alerts for calls or Texts I have already read or responded too. Even when I take time to manually mark all my items as read, the app icon does not consistently sync and refresh, which makes it really annoying! Especially for an app designed for communications like phone calls and text messages. I’m also disappointed that I cannot send iMessages on this number, and that I have to send that annoying robotic “Reply STOP” on initial messages. It kills the vibe and does not sound personalized. ### 1/5 — WORST SALES APP EVER *2025-12-29* I have never written a review for an app. Game or business related. However, this app is so bad that it is worth every second of writing this so people know. If you’re reading this because your company just switched to GHL, YOU’RE SCREWED. Don’t let them sell you on all of the “built in features” that GHL offers. It is about 1/10th as efficient as HubSpot. THIS APP CLOSES ALL THE TIME. I’ll be trying to text a client when all of the sudden the app will crash and freeze. I will even be on important calls, and the app will randomly crash. It crashes EVERY SINGLE TIME I USE IT. It’s not a matter of “if” it will crash but “when” and how many times in a row. This is an awful app and I feel bad for anyone who has to make their living using it. ### 2/5 — Extremely glitchy. Can't handle volume. *2025-11-17, version 4.1.1* Am forced to use this app for client communication via my employer. I hate it. Constantly have to reinstall, don't receive phone calls or text messages. ### 2/5 — Not reliable *2025-11-17, version 4.1.1* I am deleting and reloading this app for the forth time. We started using it back in September 2025 and had some luck but it will randomly stop working and I’m forced to delete the app and download again as the only work around. I wouldn’t suggest this crm to anyone it’s just not reliable ### 2/5 — Doesn’t work consistently *2025-10-18* I have this actual application, and then I have the branded app for my marketing company and I have to have both of them on my phone because one or the other has bugs in it that don’t notify me when I’m getting my client messages. It’s either that or I can’t access all of the information that my clients are putting in on their Lead form. As someone else has said as well it doesn’t allow me to fully access all the features that I can on the desktop. So it’s not good for on the go. While it is nice to have access to my clients contact info and our messages as well as the schedule I wish there were more things that I could do on my phone, and then again, it’d be nice not to have this app and then my marketing company’s version of the same app in order to access everything I should. ### 3/5 — Inconsistent *2025-10-10, version 3.108.4* Why in the world would V2 service calendars be promoted if you can’t use them on the app? Great question ### 1/5 — Bad just bad *2025-08-08, version 3.103.4* App is so terrible. So slow and the update made it completely unusable ### 1/5 — Super Buggy *2025-07-29, version 3.103.4* This thing got more bugs than the rainforest. I mean the website is fantastic but this is horrible. It’s like having a super model as a gf but Amy Schumer as your wife. Fix it ### 1/5 — Can’t open *2025-07-25, version 3.103.4* I can’t even open the app on my phone. Tried uninstalling the app and downloading it. Nothing happens!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Notification is not working *2026-07-27, version 4.21.0* I don’t received any type of notification from the app!! ### 1/5 — No notifications and glitches *2026-07-04, version 4.19.1* This app is terrible. Gives no notifications when needed, especially when marketed towards businesses. Glitches and messes up a lot. Please fix these issues asap then you’ll get 5 stars. ### 1/5 — Laptop only zoom help *2026-06-16, version 4.18.0* Omg this sucks. I got this soooo excited to use for my business but because I wanted to do the zoom training from my phone and work on my laptop they said that it will never work for me and I should cancel my membership… like never in my life has someone acted like that’s the solution… like wtf.. ### 1/5 — Tasks are messed up *2026-06-16* With the new update, you can view tasks in a list but it's useless on the mobile because you can't go to the contact anymore. So what's the point if you need to do more work remembering the number to look up the contact for each task. They just made it look different and pretty but it's not functional at all and now has barely much purpose other that being a list ### 1/5 — Calls are not working in app *2026-06-16, version 4.18.0* Trying to call leads from the app but says it’s an error… ### 1/5 — Horrible experience! Do not use them - beware *2026-06-16, version 4.18.0* I signed up for a free trial. Was put on a phone call with a sales rep the next day who talked me into pre-paying for 1 year. I then was not able to be helped by the app, and what was promised was never delivered! I then asked to cancel my account (within 10 days - still within what would be the 14 day trial period). They said its non-refundable and now my account is canceled, I have no access, AND they have not refunded it! Horrible!! ### 1/5 — Signing up *2026-05-08, version 4.14.1* Ask me to sign back in but I have never signed up. Don’t know where to create account. ### 1/5 — Horrible app *2026-03-25, version 4.11.0* It crashes nothing works properly The thought in the concept is good and I wish it worked. You can’t even use the app or make a call without the app crashing ### 1/5 — Crashes *2026-02-18, version 4.9.1* On iOS and iPadOS 26.4 app crashes on open ### 1/5 — Notifications *2026-02-06, version 4.8.0* Not an ideal app. The badge notifications on the app never update to true unread amount. I will mark items as read 100 times and the app will still show a random number of items as unread and give the badge of a notification number when nothing is truly there. ## Most praised reviews (10 highest-rated) ### 5/5 — Fundamentally changed everything *2025-08-01, version 3.103.4* This tool is good it changes how your business runs and automates with Ai. Truly a gift ### 5/5 — Excellent software *2024-02-07, version 3.66.1* Really good app. Automated onboarding with great features that saved me hours of time with very little cost, and even has some helpful smaller features that I’ve implemented into the business. Quality - 5/5 Price - 5/5 ### 5/5 — Love it! *2023-07-07, version 3.46.6* Once you get used to it, it’s incredibly powerful. I love the fresh sharp colors, bright and clean. Other similar apps seem dull by comparison. Certainly ever more key value add functionality passed to the app is welcomed as long as they keep the speed up. Great balance! ### 5/5 — Best crm *2023-06-19, version 3.46.6* Customer support 5 stars Value to agency 5 stars Change my life 5 stars ### 5/5 — Great *2023-04-30, version 3.44.2* I love it. ### 5/5 — Amazing software *2023-03-31, version 3.43.1* This program is awesome. It really does everything a small business could ever need! ### 5/5 — Reliable *2022-11-13, version 2.5.10* In app communications have been reliable. ### 5/5 — Great App *2022-11-02* Great App. Easy to use for scheduling clients. **Developer response:** we're so happy to hear that you're enjoying HighLevel! We work hard to create an app that makes your life easier, so it's great to see that reflected in your review. Thanks so much for taking the time to write this, and we hope you continue to enjoy using HighLevel! ### 5/5 — Awesome Software *2022-09-11, version 2.5.4* This software has taken my skills to the next letter. I am now able to organize my business on the next level. It’s user friendly and has really simplified my business life. I highly recommend it! Mariela Brown “SB Electrical Contractors” ### 5/5 — Best tool in my tool box for my business *2022-06-11* By far the best business tool I have in my arsenal. The challenge with small business is you as the owner wear multiple hats. Event Hawk help me with the most important one …. Customer service. Event Hawk has helped me get clients that I never knew I was missing. A lot of customer window shop … event Hawk helps the window shoppers come in and look around and more times then not they end up booking. Event Hawk has helped me get an edge over my competitors but helping me stay in communication with my customers. Hands down best business move in a long time. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*