# Highmark Blue Shield $pending

> Mobile app for managing Highmark Blue Shield spending accounts. (iPhone/iPad app by Highmark Inc.)

- Source: https://appshunter.io/ios/app/highmark-blue-shield-pending/id1367240282 (this page in markdown: same URL + `.md`)
- Developer: [Highmark Inc](https://appshunter.io/developer/383969974)
- Category: Medical, Finance
- Price: Free
- Rating: 3.43/5 from 357 App Store ratings · 48 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 22 MB
- Languages: English, French, Spanish
- Released: 2018-04-03
- Data updated: 2026-06-10
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/highmark-blue-shield-pending/id1367240282/reviews.md

## What is Highmark Blue Shield $pending?

Highmark Blue Shield $pending Account App makes managing your spending accounts on-the-go easier than ever by  providing a single access point for you to manage your spending account information. The App is intended for Highmark’s Blue Shield members in the 21 counties of central Pennsylvania, and Highmark’s Blue Cross Blue Shield members in the 29 counties of western Pennsylvania, 13 counties in northeast Pennsylvania, West Virginia and Delaware. 

Highmark Blue Shield $pending Account App provides the following functionality:
• View account balances and activity
• Submit an online reimbursement request
• Request additional cards for qualified dependents
• Report your card as lost or stolen
• View alerts such as receipt requests
• View card details
• View dependents

## Key features

- View account balances and activity
- Submit online reimbursement requests
- Request additional cards
- Report lost or stolen cards
- View alerts and receipt requests
- View card details
- View dependents

## What do users think of Highmark Blue Shield $pending?

Overall sentiment: negative

**Pros**

- 👍 Easy account information access
- 💰 Simple reimbursement process
- 📱 Convenient balance checking
- 👆 Fingerprint login option
- ✅ Works as described when functional

**Cons**

- 🔐 Confusing registration process requiring separate credentials
- 📞 Poor customer support accessibility and long wait times
- 🐛 Frequent app crashes and freezes
- ⚠️ Vague terminology and lack of clear instructions
- 🚫 Difficult payment and claim submission process
- 📁 Missing or inaccessible documents
- 🔍 Inconsistent data across related apps
- ⏱️ Extremely slow performance and loading times
- 🚨 Aggressive location permission demands
- ❌ Claims frequently denied without explanation
- 🔄 Persistent update loop errors
- ⌨️ Keyboard and input field glitches
- 📋 Inability to view historical claims and bills
- 🎯 Non-functional buttons and features

**Commonly reported bugs**

- App crashes when uploading photos or documents
- Keyboard not appearing on registration screen
- Password reset functionality not working
- Update notification loop with no available update
- Unable to log in after updates
- Buttons not responding correctly
- Blank home screen displaying no balance information
- Payment processing errors and transaction failures
- Session timeouts during registration
- Inconsistent data between app and website
- Claim submission failures without error messages
- App freezing during file uploads

**Most requested features**

- Unified single sign-on with main Highmark website
- One-step claim payment directly from eligible claims list
- Historical claim and bill viewing for previous years
- Better filtering and search options for claims
- Clear explanations for claim denials
- Improved claim-to-payment linking
- Clearer terminology and user guidance
- Extended customer support hours beyond business hours
- Optional location permission instead of mandatory
- Automatic message read status tracking

## Recent user reviews (10 of 48)

All indexed reviews: https://appshunter.io/ios/app/highmark-blue-shield-pending/id1367240282/reviews.md

### 5/5 — Well designed and easy to use

*2024-09-20*

Has all your account information and it is very easy to get reimbursed.

### 2/5 — Documents

*2024-05-22*

This is one of the worst AAPS I ever had to navigate through. I received a message saying that I had a IRS form available to download. When I went to download it, there was nothing there. Very frustrating! 😡

### 1/5 — Terrible

*2023-12-27*

This app is an epic failure.  In order to sign up they ask questions that are not easy to answer, like what is your employer identification number.  What does that even mean?  If you try to call you will be put on hold for eternity and then they will hang up on you.  Ridiculous.  All I want to know is the balance on my wellness card.  Why do they make it so difficult?

### 2/5 — App demands

*2023-09-22*

App demands ALWAYS ON access to location services.
Leaves notifications that new messages are available and the new message is a demand for location access
App will not turn off notification unless you comply

### 1/5 — Impossible to login

*2023-07-25*

The way this app expects you to verify yourself is more difficult than it needs to be. 
I have no idea what my employer ID is, and it is next to impossible to locate my own employee ID number that my company gave me.

### 5/5 — Excellent

*2023-06-11*

Love the ease of this app. The ability to see all you account info, the ease of making payments, deposit!! Love this. 👍🏻👍🏻👍🏻

### 1/5 — Poor poor poor

*2023-02-25, version 22.11.02*

Nothing works.  
Good luck paying a bill via the app

### 1/5 — No directions

*2023-01-16, version 22.11.02*

One hurdle after another trying to get this app working.  Very frustrating.
I try to use it and no directions,  filled with buzz terms that mean something to the programmers, but nothing to laymen.  
    Mark something as Paid out of pocket.  Do you get reimbursed?  Doesn’t say.  
     Tried to pay a bill. Worked over the cell with a HM rep with medical bill in hand.  Claim was denied.  I can’t access my FSA monies so I guess next year I’ll drop it.

### 2/5 — Setup contains an endless loop

*2023-01-11, version 22.11.02*

You cannot skip, nor select “check” from the reimbursement option screen.  I suppose the only way out is to submit your bank information, which I will not do inside this app.

### 1/5 — Registering is a Convoluted Process

*2022-12-31, version 22.11.02*

The process of just registering once the app was downloaded was very convoluted.  Even if you have already activated the associated debit card you are still required to enter additional information such as the Employer and Employee IDs (or RegistrationID) .  The app suggests some numbers to use for this information but it is very vague and confusing and not helpful. I called the support number provided for login issues and of course they were closed, but they did offer the option of setting up an “appointment”.  Finally, I found the required information on the back of one of the many mailings, in the same font as all the other information.  (Honestly, in this day of information overload, who reads lengthy documents word for word?). When I finally got to the registration part for creating a username and password, it timed out and I had to start the process all over.  I am an IT professional and have worked for many years supporting applications for employee benefits  and it took 6 attempts to successfully register an account. If I found the process just to REGISTER for the app to be very cumbersome, I can only imagine the frustration of others. This should be a MUCH simpler process - there are MANY opportunities for improvement here.

## Frequently asked questions about Highmark Blue Shield $pending

### What does the Highmark Blue Shield $pending Account App do?

This app provides a single point of access for Highmark Blue Shield members to manage their spending account information on the go. It allows users to view account balances and activity, submit reimbursement requests, manage cards, and view dependent information.

### What are the key features of the app?

Key features include viewing account balances and activity, submitting online reimbursement requests, requesting additional cards for dependents, reporting cards as lost or stolen, viewing alerts like receipt requests, and viewing card and dependent details.

### Is the Highmark Blue Shield $pending Account App free to use?

The app is free to download and use. While the provided data indicates it has ads, it does not mention any in-app purchases or subscription fees for core functionality.

### Who is eligible to use this app?

The app is intended for Highmark’s Blue Shield members in 21 counties of central Pennsylvania, and Highmark’s Blue Cross Blue Shield members in 29 counties of western Pennsylvania, 13 counties in northeast Pennsylvania, West Virginia, and Delaware.

### What are common use cases for this app?

Common use cases include quickly checking your remaining balance, submitting a reimbursement claim for a medical expense, or reporting a lost debit card associated with your spending account while you are away from home.

## Version history (last 5 releases)

### 24.11.00 — 2024-11-13

•  Improved collection of contact information
•  Various UI improvements and bug fixes

### 24.08.00 — 2024-08-12

• Improved electronic consent for statements and tax forms
• Improved user experience on Accounts UI
• New reimbursement methods added
• Various usability improvements and bugs fixes

### 24.05.00 — 2024-05-17

• New Opportunity for the users that encourages them to complete Investment account opening.
• Usability Improvements for find care
• Various usability improvements and bug fixes.

### 24.03.00 — 2024-03-18

• Ability to mark a transaction as Ineligible.
• Ability to dismiss opportunities.
• Registration sessions now seamlessly persist through network disruptions, ensuring uninterrupted registration process.
• Various usability Improvements and bug fixes.

### 23.11.00 — 2023-11-14

* Ability to view status of online repayments.
* Support for rotation and preview of receipts/attachments
* Support landscape mode when viewing documents
* Support Forms and Documents 
* Various usability Improvements.

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All apps by Highmark Inc: https://appshunter.io/developer/383969974

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*