# Highmark Blue Shield $pending — user reviews > 48 indexed App Store user reviews of Highmark Blue Shield $pending by Highmark Inc, rated 3.43/5 from 357 ratings. - Source: https://appshunter.io/ios/app/highmark-blue-shield-pending/id1367240282/reviews - App overview in markdown: https://appshunter.io/ios/app/highmark-blue-shield-pending/id1367240282.md - Rating breakdown: 5★ 180 · 4★ 29 · 3★ 14 · 2★ 27 · 1★ 106 ## What do users think of Highmark Blue Shield $pending? Overall sentiment: negative **Pros** - 👍 Easy account information access - 💰 Simple reimbursement process - 📱 Convenient balance checking - 👆 Fingerprint login option - ✅ Works as described when functional **Cons** - 🔐 Confusing registration process requiring separate credentials - 📞 Poor customer support accessibility and long wait times - 🐛 Frequent app crashes and freezes - ⚠️ Vague terminology and lack of clear instructions - 🚫 Difficult payment and claim submission process - 📁 Missing or inaccessible documents - 🔍 Inconsistent data across related apps - ⏱️ Extremely slow performance and loading times - 🚨 Aggressive location permission demands - ❌ Claims frequently denied without explanation - 🔄 Persistent update loop errors - ⌨️ Keyboard and input field glitches - 📋 Inability to view historical claims and bills - 🎯 Non-functional buttons and features **Commonly reported bugs** - App crashes when uploading photos or documents - Keyboard not appearing on registration screen - Password reset functionality not working - Update notification loop with no available update - Unable to log in after updates - Buttons not responding correctly - Blank home screen displaying no balance information - Payment processing errors and transaction failures - Session timeouts during registration - Inconsistent data between app and website - Claim submission failures without error messages - App freezing during file uploads **Most requested features** - Unified single sign-on with main Highmark website - One-step claim payment directly from eligible claims list - Historical claim and bill viewing for previous years - Better filtering and search options for claims - Clear explanations for claim denials - Improved claim-to-payment linking - Clearer terminology and user guidance - Extended customer support hours beyond business hours - Optional location permission instead of mandatory - Automatic message read status tracking ## Newest reviews (13 of 48) ### 1/5 — Not good *2021-07-28, version 19.0.0* Slow and takes forever to load data. Will ask for receipts but bombs when you try to upload pictures. ### 1/5 — Most horrible app *2021-06-16, version 15.0.2* No place for submitting claims. Poor service. Not user friendly. Very slow ### 1/5 — Lost my account info! *2021-03-23, version 15.0.2* Was able to access account info until PNC made a change. Now, it is gone! Also the site is not easy to maneuver. The only way to contact is to by phone, on hold for a long time. And what the heck does “opportunities” mean? ### 1/5 — Crappy app. *2021-02-28, version 15.0.2* Takes forever to download the claims . When claims got rejected we are not able to read comments.Very frustrating and disappointing. ### 1/5 — Why? *2020-07-01, version 12.0* Why would made this to have a different sign in username and password that I already have for exact same company on the website??? I tried to make a new one but it’s asking me to provide the company’s ID? I gave up and deleted the app. Highmark, think user friendly! ### 1/5 — Poorest App I’ve every used! Shame on Highmark BCBG for hiring this SW Company *2020-01-28, version 12.0* I have nothing good to say PERIOD ### 1/5 — Can’t even register! *2020-01-04, version 12.0* Don’t try to add this app outside of 8-5 M-F hours. ### 1/5 — Not working *2019-12-19, version 12.0* I even couldn’t creat an account! I went back to use website only! ### 1/5 — Should be easier to use! *2019-06-25, version 11.0* This app is cumbersome, at best. This app would be much better to tap on an eligible claim and pay it in one step and close the transaction by making the payment from the HSA. The need to create another step to pay a provider creates a chance for typing error and does not link to an eligible claim posted in the eligible claim list. ### 1/5 — Sooooo Bad *2019-06-21, version 11.0* This is one of the worst apps I have come across. I could not register using my online info, so I needed to contact customer support repeatedly for help. And then it crashes on my iPhone. Do not waste your time with this version. ### 1/5 — Impossible to use *2019-06-20, version 11.0* Wish I could give 0 stars. One of the worst apps I have ever used. Impossible to make payments. If I can select a payment there is always an “error” and the provider isn’t paid. Or, I submit a receipt but it’s never identified by the company and the transaction is denied...every time I contact customer service they say I never did anything on my end despite having proof as I took screen shots. Too bad I. D.o.n.t have another option ### 1/5 — Horrible *2019-05-23, version 11.0* This app does not function properly. I have to log back in multiple times to complete one task. When I take a photo the app shuts down. Please fix. ### 1/5 — Doesn’t work right *2019-05-22, version 11.0* Buttons don’t work correctly and can’t pay claims on the app. Not worth it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2023-12-27* This app is an epic failure. In order to sign up they ask questions that are not easy to answer, like what is your employer identification number. What does that even mean? If you try to call you will be put on hold for eternity and then they will hang up on you. Ridiculous. All I want to know is the balance on my wellness card. Why do they make it so difficult? ### 1/5 — Impossible to login *2023-07-25* The way this app expects you to verify yourself is more difficult than it needs to be. I have no idea what my employer ID is, and it is next to impossible to locate my own employee ID number that my company gave me. ### 1/5 — Poor poor poor *2023-02-25, version 22.11.02* Nothing works. Good luck paying a bill via the app ### 1/5 — No directions *2023-01-16, version 22.11.02* One hurdle after another trying to get this app working. Very frustrating. I try to use it and no directions, filled with buzz terms that mean something to the programmers, but nothing to laymen. Mark something as Paid out of pocket. Do you get reimbursed? Doesn’t say. Tried to pay a bill. Worked over the cell with a HM rep with medical bill in hand. Claim was denied. I can’t access my FSA monies so I guess next year I’ll drop it. ### 1/5 — Registering is a Convoluted Process *2022-12-31, version 22.11.02* The process of just registering once the app was downloaded was very convoluted. Even if you have already activated the associated debit card you are still required to enter additional information such as the Employer and Employee IDs (or RegistrationID) . The app suggests some numbers to use for this information but it is very vague and confusing and not helpful. I called the support number provided for login issues and of course they were closed, but they did offer the option of setting up an “appointment”. Finally, I found the required information on the back of one of the many mailings, in the same font as all the other information. (Honestly, in this day of information overload, who reads lengthy documents word for word?). When I finally got to the registration part for creating a username and password, it timed out and I had to start the process all over. I am an IT professional and have worked for many years supporting applications for employee benefits and it took 6 attempts to successfully register an account. If I found the process just to REGISTER for the app to be very cumbersome, I can only imagine the frustration of others. This should be a MUCH simpler process - there are MANY opportunities for improvement here. ### 1/5 — Won’t work *2022-12-12, version 22.11.01* Get to step 2 enter employee won’t do anything. ### 1/5 — Does not work *2022-12-11, version 22.11.01* Broken, can’t register ### 1/5 — Garbage *2022-01-15, version 19.0.1* What a real piece of crap. Not user friendly. Don’t waste your time, it doesn’t work. ### 1/5 — Slow and extremely hard to Navigate *2021-12-13, version 19.0.1* This app is extremely slow and not user friendly at all. Trying to pay a claim is cumbersome and difficult to find and does not provide very much information. Claims in this app do not match my MyChart app at all which seems odd since both are Highmark driven. ### 1/5 — Deny if they can!!! *2021-11-10, version 19.0.1* They will deny legitimate claims that have date of service, practice address, name of person you saw on record and even medical records number and so forth on my receipt, come on!!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Well designed and easy to use *2024-09-20* Has all your account information and it is very easy to get reimbursed. ### 5/5 — Excellent *2023-06-11* Love the ease of this app. The ability to see all you account info, the ease of making payments, deposit!! Love this. 👍🏻👍🏻👍🏻 ### 5/5 — Registration is Easy if you read *2020-04-29, version 12.0* So registration is super easy if you read the letter you get in the mail. Yes you need to create a new account (different than the high mark Bach’s website). The letter you will get tells you to add a zero to the end of your Member ID and lists your Registration ID in black in white. Of course most people probably trash the letter without reading so that’s probably why most have so many issues. Just do yourself a favor and read the bloody letter :D ### 5/5 — Easy to use *2019-10-29, version 12.0* It is very easy to use. Love this so I know how much I still have available when I go to the doctor.... ### 5/5 — Works great but registration is separate from BCBS website *2019-01-07, version 7.0.1* You have to register as the account you use on highmarkbcbs does not sync to this app. When registering I had to call support as I did not know what my “Employee ID” was. They said to enter the numbers from my member ID and add a zero at the end. Then I used my benefits MasterCard number for the card number prompt. After registering the app loaded and works great! Even allows thumb print login which is a treat. ### 3/5 — Ok *2019-05-07, version 11.0* This App functions as described. ### 2/5 — Documents *2024-05-22* This is one of the worst AAPS I ever had to navigate through. I received a message saying that I had a IRS form available to download. When I went to download it, there was nothing there. Very frustrating! 😡 ### 2/5 — App demands *2023-09-22* App demands ALWAYS ON access to location services. Leaves notifications that new messages are available and the new message is a demand for location access App will not turn off notification unless you comply ### 2/5 — Setup contains an endless loop *2023-01-11, version 22.11.02* You cannot skip, nor select “check” from the reimbursement option screen. I suppose the only way out is to submit your bank information, which I will not do inside this app. ### 2/5 — Could be better *2019-04-08, version 7.0.1* This should have been made easier to use. In this today’s world every company try to achieve single sign for users into their account. But here app is asking to create separate password. It took me multiple tries to understand how to create account in app. Investment account could have more details like filters to see how out funds doing in different time frames. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*