# Highmark Plan — Health insurance made simple > Mobile app for Highmark health insurance members to manage plans and claims. (iPhone/iPad app by Highmark Inc.) - Source: https://appshunter.io/ios/app/highmark-plan/id1411982281 (this page in markdown: same URL + `.md`) - Developer: [Highmark Inc](https://appshunter.io/developer/383969974) - Category: Medical - Price: Free - Rating: 4.10/5 from 718 App Store ratings · 58 written reviews indexed - Age rating: 12+ - Requires: iOS 11.0 · 44 MB - Languages: American English - Released: 2018-09-14 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/highmark-plan/id1411982281/reviews.md ## What is Highmark Plan? Highmark Members have access to the parts of their insurance they use most. If you're a Highmark member or a member of one of our affiliates, this app lets you: - Access your Member ID card - View your plan information - View your family member’s plan information - Pay claims with your spending account - Get important messages and notifications - Use your phone’s biometric settings for quick log in This App is intended for Highmark and its affiliated Blue companies' Blue Shield members in 21 counties in central Pennsylvania and 13 counties in northeastern New York and their Blue Cross Blue Shield members in 29 counties in western Pennsylvania, 13 counties in northeastern Pennsylvania, the state of West Virginia plus Washington County, Ohio, the state of Delaware and 8 counties in western New York. Highmark Inc. and its affiliated Blue companies are independent licensees of the Blue Cross Blue Shield Association. ## Key features - Access Member ID card - View plan information - View family member's plan - Pay claims - Receive notifications - Biometric login ## What do users think of Highmark Plan? Overall sentiment: negative **Pros** - 🚀 Lightning-fast app - 💡 Useful features - 🔒 Secure login **Cons** - 🐛 Frequent crashes - 🔍 Difficult to navigate - ⏳ Slow performance - 🔑 Constant login issues - 🚫 Broken functionality **Commonly reported bugs** - Login screen freezes - Links and buttons not working - Inconsistent app behavior across devices **Most requested features** - Add Apple Wallet support - Improve search and provider lookup - Provide real-time deductible and claims tracking ## Recent user reviews (10 of 58) All indexed reviews: https://appshunter.io/ios/app/highmark-plan/id1411982281/reviews.md ### 2/5 — Crippled App *2024-03-26* I'm ok with the plain UI and the somewhat less fluent authorization and verification process, but the fact that several crucial links under a major category didn't work, really frustrated me. I'm on a newer iPhone with updated OS so it can't be the issue you'd think. Also, the pw reset experience was some of the worst because after you've done all that, you were greeted with a server error message using the new login. Has the dev team done any testing on all the major platforms and devices? I can't imaging anyone or any internal department had the need to rush this app out without quality control like Boeing on the 737s. ### 1/5 — Doesn’t work *2024-01-28* I downloaded this app as part of my company’s health plan and when I try to log in it just says “you’re using the wrong app”. So I downloaded highmarks other app and it said to use the website. So I logged into the website and it says they’re working on improving the experience and it’s not available. So far, severely underwhelmed with highmarks user experience across the board. I just need to check an EOB and I guess aside from calling, they give their members no options. ### 1/5 — Worst app *2023-10-14* This app is terrible if you can even get it to work and login. 6-7/10 times there’s an error message and won’t even log in. It won’t allow download of EOB which is required for submission sometimes. Sessions time out in the middle of activity. Dealing with the app is as difficult and not user friendly as being a Highmark customer. ### 2/5 — Would think world class customer service means more *2023-10-03* Told to come to app to solve my problem. This app is a problem. Have to sign in every other page, have to deal with your automated payments being stopped and not setting up over the phone. I can't believe this is the new standard of "world class" customer service ### 1/5 — Won’t open *2023-09-28* I haven’t been able to open this app for months. Every time I try, I get the “Oops, something went wrong” message. This is obviously not very helpful considering I really need to use this app to find a doctor. It wasn’t as urgent months ago but it is becoming urgent. Can’t even view my insurance card offline anymore. They definitely have streamlined the process to accept my premium payments though. Surprise, surprise. ### 1/5 — App is difficult to use *2023-08-08* The app is absolutely frustrating. Trying to find care is very difficult. It’s very unclear what is covered and who is covered or facilities that are covered. With how much money they take from us each month they could develop a descent app. Calling customer service is a nightmare. No one knows how to help and refer you back to the useless app. ### 1/5 — TERRIBLE App!!! *2023-06-20* This app is THE WORST!!! Your other app designated for your HSA accounts was garbage so your reps told me to use this Highmark app instead. It is equally as bad. I just reset my password online and now when logging into the app, it’s requiring me to change my password before logging in. I just did that online!!! In addition, the button to manage my HSA account and see the transaction details, etc. only works about 30% of the time. The rest of the time, it’s a dead link and the app does nothing. This is NOT helpful to your patients when they need to access their funds. Oh and you say ‘you can just reimburse yourself for eligible expenses’. About that, I set up direct deposit, initiated a funds transfer to my bank and you’re mailing me a check. Do better! ### 1/5 — HORRIBLE *2023-03-30* This app consistently locks me out of my account, and tells me my passwords are wrong when I just had to go in and reset my password because it said that my password was incorrect. I’ve reset my password at least 6 times in the 4 months I’ve had this app. I HATE THIS APP! It’s not user friendly what so ever and it’s more of an inconvenience, but I have to use it so I can see what places are in network and check my balances. I would give negative stars if I could. ### 2/5 — Cannot log OUT *2023-01-14, version 2.0.71* After an app update today, I can still log in ok but the log out function doesn’t work. Contacted customer support via app link to form, but noting here to raise attention. ### 2/5 — Needs work. Constantly signs you out *2022-10-21, version 2.0.62* This app, and the related website bit have the same fatal flaw that make them nearly unusable. Sorting through to find a medical professional is not a quick process in general and this app constantly signs you out while you try to compare providers. Don’t even try to check an address in maps or click on any notifications. Again, instantly signed out. Every time I try this app or the website I end up with no doc appointment and frustrated because I eventually lose patience with having to sign in every 2 minutes and give up. I’m sure I have some “concierge” or something I could call but I absolutely HATE making phone calls. Like, pretty much phobia level so a working app or even the website properly working would be nice. 😑 ## Frequently asked questions about Highmark Plan ### What does the Highmark Plan app do? The Highmark Plan app allows Highmark and its affiliated Blue Cross Blue Shield members to easily manage their health insurance. Users can access their member ID card, view their plan details, and even pay claims using their spending account. ### What are the key features of the Highmark Plan app? Key features include accessing your Member ID card, viewing your plan information and that of your family members, paying claims with your spending account, receiving important messages and notifications, and using biometric settings for quick login. ### Is the Highmark Plan app free to use? Yes, the app is free to download and use for eligible Highmark members. There are no mentioned costs or in-app purchases associated with its core functionality. ### Who is eligible to use the Highmark Plan app? The app is intended for Highmark members and members of its affiliated Blue companies, specifically Blue Shield members in 21 counties in central Pennsylvania and 13 counties in northeastern New York, and their Blue Cross Blue Shield members in various counties across western Pennsylvania, northeastern Pennsylvania, West Virginia, Washington County Ohio, Delaware, and western New York. ### How can I log in to the Highmark Plan app? You can log in to the Highmark Plan app using your account credentials. For added convenience and security, the app also supports using your phone's biometric settings, such as fingerprint or facial recognition, for quick and easy access. ## Version history (last 5 releases) ### 2.0.96 — 2024-04-04 We squashed a few bugs and improved app performance. ### 2.0.95 — 2024-02-22 We squashed a few bugs and improved app performance. ### 2.0.94 — 2023-12-28 We squashed a few bugs and improved app performance. ### 2.0.93 — 2023-12-15 We squashed a few bugs and improved app performance. ### 2.0.92 — 2023-09-22 We squashed a few bugs and improved app performance. ## Apps similar to Highmark Plan | App | Rating | Price | Category | | --- | --- | --- | --- | | [CVS Caremark](https://appshunter.io/ios/app/cvs-caremark/id382300394) | 4.4 (47,063) | Free | Medical | | [MyUPMC](https://appshunter.io/ios/app/myupmc/id1365606965) | 4.8 (111,592) | Free | Medical | | [Christiana Care Patient Portal](https://appshunter.io/ios/app/christiana-care-patient-portal/id1446508191) | 2.9 (51) | Free | Medical | | [WellSpan](https://appshunter.io/ios/app/wellspan/id457911450) | 4.6 (2,125) | Free | Medical | | [Guardian®](https://appshunter.io/ios/app/guardian/id532827049) | 4.6 (39,203) | Free | Medical | | [Nemours Children’s MyChart](https://appshunter.io/ios/app/nemours-childrens-mychart/id1333256093) | 4.9 (7,637) | Free | Medical | ## More apps by Highmark Inc - [Triangle of Life (TF-CBT)](https://appshunter.io/ios/app/triangle-of-life-tf-cbt/id978441894) - [Highmark Blue Shield $pending](https://appshunter.io/ios/app/highmark-blue-shield-pending/id1367240282) - [MBH Spending Account](https://appshunter.io/ios/app/mbh-spending-account/id1367951900) - [HHO on the Go](https://appshunter.io/ios/app/hho-on-the-go/id1548020220) - [Well360 Virtual Health](https://appshunter.io/ios/app/well360-virtual-health/id1597952966) All apps by Highmark Inc: https://appshunter.io/developer/383969974 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*