# Hightail — user reviews > 127 indexed App Store user reviews of Hightail by OpenText, rated 4.10/5 from 641 ratings. - Source: https://appshunter.io/ios/app/hightail/id1030972058/reviews - App overview in markdown: https://appshunter.io/ios/app/hightail/id1030972058.md - Rating breakdown: 5★ 396 · 4★ 105 · 3★ 35 · 2★ 23 · 1★ 82 ## What do users think of Hightail? Overall sentiment: negative **Pros** - 🚀 Easy to send large files - 🔒 Reliable and secure file sharing - 👍 Convenient for mobile use **Cons** - 🐛 Buggy and crashes frequently - 👎 Lacks key functionality on mobile - 💤 Outdated and not user-friendly **Commonly reported bugs** - Login issues and account creation problems - Inability to download or preview files on mobile - Inconsistent performance across devices **Most requested features** - Add iPad native support - Improve mobile file management - Integrate with more cloud services ## Newest reviews (19 of 127) ### 1/5 — Not working properly *2025-04-12* I’m trying to test this out but so far every time I try to create a space, it pretends to create it and then it just disappears. As of right now, the app is not working properly and can be very glitchy. Not too sure if I wanna keep this on my phone. ### 1/5 — Doesn’t work *2024-12-11* App only worked once. If I try to access videos again the message ‘mp4 video type is unavailable for preview’ appears. The website is not usable on mobile phone browser. So unless you have a computer this is a pretty useless service. ### 1/5 — Utter Garbage *2024-06-17, version 24.2.1* This app is so buggy and inconsistent. It’s by far the worst thing I’ve ever downloaded on my phone. ### 1/5 — Buggy *2024-06-14* It’s so buggy I can’t view my files via the app so I resort to a web browser but sometimes they don’t load at all. Also, the way that the tracks are displayed once you click on it makes some nearly impossible to click the play button because it hides underneath the UR tab. It’s as if nobody within the company reviewed this app after creating it. ### 1/5 — Terrible Performance *2024-03-05, version 24.1.1* You cannot download videos from the app, nor can you access different file groups. Overall a terrible app that gets progressively worse with each update. ### 1/5 — Progressive worse *2024-01-09* I’ve had access to hightail for years.. it wasn’t until recently with the updates did I start having trouble. I cannot watch videos if my phone is on silent, I cannot put videos into full screen mode, I cannot download videos, I cannot seek on videos, I cannot play audio without keeping my phone unlocked the whole time, I cannot watch a video in miniplayer mode, I cannot listen to audio with the audio in the background. Each update the app gets worse and worse. ### 1/5 — This dog don’t hunt *2023-11-26, version 23.2.1* Pro member. My login works for Hightail on desktop, but not on the app. Then, when you finally do get in, there are no records of sends. I am beginning to rethink my membership. ### 1/5 — Worst Set-up Process *2023-10-08, version 23.2.1* Worst set-up process ever. Got so frustrated with the setup process that I gave up! I really don’t need the file that was shared. I would never suggest or use this. ### 2/5 — Can’t see or download videos *2023-10-04* From yesterday I can’t see the videos or download from the app, in the computer work properly but in the iPhone not Please fix it quickly ### 1/5 — Literally does not work *2023-10-03, version 23.2.1* I can’t access anything when I open the app. It just crashes. ### 1/5 — Unusable *2023-09-19* I’ve been using Hightail for over a decade and on desktop it’s fantastic. But the app has never worked, on any version in any way. Doing literally anything crashes the app. Viewing your media, opening a clients comment. I’ve never been able to spend more than a minute on the app without it crashing, and reopening and trying again does not work. ### 1/5 — What Happened?? *2023-08-17, version 23.2.1* I've used Hightail successfully to download lecture classes from my teacher. Now suddenly the Hightail logo is different, the screen is different, and none of my teacher's current links appear. HELP!! ### 1/5 — Bad all around *2023-08-03* Commenting is really clunky. It barely works with iPad. Wish there was something better. ### 1/5 — Very disappointing *2023-05-05* The interface is difficult to figure out, or at least the way it is showing up on my MacBook is difficult. There is no simple, direct way to simply select and send a file. Also, it won't send video files. This was a waste of time and money. ### 1/5 — Absolute Garbage *2023-04-19, version 23.1.2* Anyone have a better option? This company continues to disappoint in even the simplest of tasks .. like PLAYING BACK AN AUDIO FILE WITHOUT REPEATED GLITCHES! Just an awful pile of garbage.. Dont use them.. use WeTransfer.. anything but this calamity of trash .. ### 1/5 — Bad app *2023-04-15* Really really poor. It did not allow me to add more files. Menu does not work. Avoid! ### 1/5 — Zero star review. *2023-04-12* I pay to use hightail and feel that the iPhone app is a terrible waste of my time. If you open hightail in safari a pop up to download the app blocks everything and makes it unusable. Actually now I come to think about it it’s not really a waste of time it’s an insult. ### 1/5 — Rubbish *2023-03-28* Lacks some of the functionality of the web site. Which raises the question- what is the point of it? ### 1/5 — The new design is so ugly ☠️ *2023-03-16, version 23.1.2* Who approved this change? ## Most critical reviews (10 lowest-rated) ### 1/5 — Payment required for support *2026-07-06, version 24.4.1* This app doesn’t work, at all, and in order to receive any support they require you to upgrade your subscription tier. NEVER. ### 1/5 — Don't waste your time. *2026-04-15, version 24.4.1* New iOS app is terrible. Can't send, set up spaces or anything. Oh, you can try, but it never sends or sticks. Time for an and upgrade. ### 1/5 — PASSWORD *2025-10-29, version 24.4.1* Just signed up to retrieve files and password does not work or reset request ### 1/5 — Horrible user experience *2025-10-17, version 24.4.1* Paying so much money each year for having an app not worth it, making it really uncomfortable sending and downloading files, and the web won’t work well in phones so basically you need to download this useless app ### 1/5 — Frustrating *2025-10-04* Web version is totally useless and does not work at all on mobile. The app is better and at least allows you to access galleries. Loading time is very slow (videos rarely play) and most functions do not work (rewind, forward, landscape, download to device gives error messages 75% of the time). A good concept, however the application is far from fully developed. Very glitchy and incredibly frustrating!! ### 1/5 — Absolutely infuriating *2025-09-04* I downloaded the app after not being able to get the website to work and the app is just and frustrating. Sometimes it’s will play landscape, but not always, or often really. Rewind or fast forward, forget about it. You will just fight the video and rage quit. As soon as I finish the videos I need to watch I will delete this app and never use this platform again. Absolutely useless. -10/10 do NOT recommend. Update: tried reaching out to custom service and was met with an auto response telling me that if I wanted to receive help I would need to upgrade to a paid subscription. Your app is already difficult to use, I can not get help to see if there are tricks that make it work more smoothly, why would I ever consider paying to use an app that does not work!? ### 1/5 — DOES NOT WORK *2025-08-02, version 24.4.1* I tried to send a file and was not given the option to do it for free, so I was forced to buy one months subscription. And to my great surprise, the application does not work. At all. So I tried to request a refund the same day (yesterday August 1st 2025). And it gets denied. So I paid almost 17€ for a scammy page that does not work. ### 1/5 — ZERO CUSTOMER SERVICE *2025-07-16, version 24.4.1* Run don’t walk away from this pathetic product. ### 1/5 — Useless to manage existing shares *2025-07-06, version 24.4.1* Unless I’m missing something you can not change/delete existing shares. You can’t manage access, add or change a password after the fact. ### 1/5 — Largely pointless *2025-06-10* Tiny screen with less functionality than the website. Feels like a poor copy of a mobile app. ## Most praised reviews (10 highest-rated) ### 5/5 — The best photo manager *2024-12-21* I’ve used many photo platforms working in marketing & communications. Our agency introduced me to Hightail to share & manage images for a website rebuild in 2021 with 8 team members & it was perfect. It’s the best platform I’ve ever used & we continue to use its unlimited storage. The ability to see, store & share photos is awesome! You have thumbnails, file size, ability to easily share links to individual images, groups or whole “spaces”/folders. It’s easy, flexible and far out surpasses DropBox, Google, SmugMug, Flickr, etc. ### 5/5 — Nice *2022-03-22, version 21.4.3* i use it very few times!! ### 5/5 — Great app! *2020-02-09, version 19.4.1* Perfect for view sheet music charts. ### 5/5 — Awesome to use. *2019-10-10* This is fantastic app to collaborate over documents. And they have started providing the updates. I could see they have resolved logout issue and now it’s more stable than previous version. ### 5/5 — Nice! *2018-06-06, version 1.16.0* So useful! ### 5/5 — Awesome app! *2017-09-29, version 1.15.2* I completely recommend this app to send multiple and/or large files. ### 5/5 — Outstanding *2017-08-14, version 1.15.2* I have used Hightail on my computer for years. Best and easiest way to send large files. I needed to send a movie that was on my phone. Far to large to email or text. So, I downloaded Hightail and used that. Easy! The iPhone app is as easy to use as the computer app. ### 5/5 — Improvement *2017-07-13, version 1.15.0* The new app is much more useful than before as it makes it easy to find and manage files than before. Good design! ### 5/5 — Reliable and convenient! *2017-07-06, version 1.14.0* This app is great I often have to do recording sessions. When I'm done I upload the file onto hightail and can walk out the door and send them to the client without having to wait around the studio. It's a big time saver for me! ### 5/5 — Extremely Useful 👌🏽 *2017-06-22, version 1.14.0* Extremely Useful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*