# Hik-Connect - for End user — user reviews > 979 indexed App Store user reviews of Hik by Hangzhou Hikvision Digital Technology Co., Ltd., rated 4.70/5 from 171,977 ratings. - Source: https://appshunter.io/ios/app/hik-connect-for-end-user/id1087803190/reviews - App overview in markdown: https://appshunter.io/ios/app/hik-connect-for-end-user/id1087803190.md - Rating breakdown: 5★ 145,363 · 4★ 13,455 · 3★ 5,525 · 2★ 2,303 · 1★ 5,331 ## What do users think of Hik? Overall sentiment: mixed **Pros** - 🚀 Fast and responsive - 🔒 Secure and reliable - 👍 User-friendly interface - 🤖 Excellent camera quality - 💡 Useful notification features **Cons** - 🐛 Frequent app crashes - 🔍 Difficult to navigate and find cameras - 🕰️ Slow playback and video loading - 🔌 Unstable network connectivity - 🤯 Confusing and unintuitive updates **Commonly reported bugs** - Cameras randomly show as offline - Playback function often fails to load - Notifications disappear from the app - App fails to open after recent updates - Camera settings reset after app updates **Most requested features** - Add support for portrait mode on tablets - Improve playback controls with fast forward/rewind - Allow custom naming and organization of cameras - Provide better notification customization options - Integrate with smart home automation platforms ## Newest reviews (15 of 979) ### 4/5 — Good *2026-08-20, version 6.13.850* Really good app. But needs improvement like user management and ability to check how many devices and which devices are logged in. ### 3/5 — playback keep quit *2026-08-14, version 6.13.850* in the latest build, when click playback and it keep quit the app. Please help fix that asap. ### 4/5 — Almost perfect! *2026-08-14, version 6.13.850* Great app for security and reacting to undesirable trespassers. Only 2 improvements I can recommend: 1. The alarm tone that the app gives when triggered cannot be customized and is set to the iPhones default notification alert sound. This means that every time the default alert notification on the phone triggers, your heart skips a beat thinking there is an intruder triggering the cameras. It would be very good to give the user the option to customize the alert notification. 2. Secondly - there is no option to train the algorithm when a false alarm is triggered. It would help the user tailor the app to respond only when human/car is triggered and not when other large animals walk past. ### 4/5 — Good but could be better *2026-08-08, version 6.13.850* When choosing how many cameras are on screen it jumps from 4 to 9 as I have 5 cameras I could really do with one in between at 6 which most if not all other camera/cctv app have. It’s a big jump from 4 to 9 but then you only go up in smaller increments 9to 12 and then to 16. Why the big jump in the area that most people will be. ### 2/5 — STILL No playback time showing on iPad *2026-08-06, version 6.13.822* Once again after today's update, not showing playback times on iPad, always used to be visible. ### 2/5 — Device Offline *2026-08-06, version 6.13.822* Since update shows offline and cannot view! Nothing wrong with Network etc. ### 3/5 — Need some fix *2026-08-04, version 6.13.821* I am using this for a year .My big concern is cameras go to night mode anytime and I can’t change it from app.The camera light is on in broad daylight 🙁🙁.it’s really frustrating.Developer should work on it asap. ### 3/5 — Médio *2026-08-03* Na versão para iphone para travar o portão eletrônico é lento, no caso para clicar para abrir o portão e em seguida travar em determinado lugar ele trava, então tem que destravar esperar um longo tempo para funcionar o botão de travar ### 3/5 — Mit iPhone 15 geht’s gut, mit 15 Pro nicht *2026-08-03* Funktioniert beim iPhone 15 sehr gut und verlässlich, beim iPhone 15 Pro leider regelmäßig Zeitüberschreitung beim Streaming und fehlgeschlagener Betrieb. :( ### 2/5 — Really Disappointed *2026-08-02, version 6.13.821* Like many other users here, it’s just like they have said. As soon as one fix is implemented another one occurs. Right now all my cameras show as offline when they are all online and the CCTV system is working and I’m totally blind to what’s going on in my property. Please stop pushing out updates if you haven’t thoroughly tested them. ### 3/5 — Não toca *2026-07-29* Depois da atualização do semana retrasada não toca mais meu celular qdo alguém liga pelo interfone ### 3/5 — Demande de version en français *2026-07-27* Il serait bien qu’il y ait une version en français ### 2/5 — N atualiza no iphone *2026-07-21* Demorando de mais a atualização custa a carregar ### 2/5 — Problems. All the time. *2026-07-19, version 6.12.681* First I had login problems when I first got the app and after those issues were finally sorted, it worked for a few months until it started showing that my cameras were offline even thought they are definitely connected to WiFi. Needs to work better. After one problem is sorted, another one pops up. It works when there is no issues. Would not recommend. ### 2/5 — Nova versão com bug no zoom *2026-07-16* Baixei a nova versão e me arrependi, não consigo mais dar zoom na visualização das câmeras. As vezes funciona e as vezes não … ## Most critical reviews (10 lowest-rated) ### 1/5 — Dark mode unavailable *2026-08-21, version 6.13.850* There is no dark mode. There is too much light when I use it at night. My eyes are getting hurt. Please add dark mode. ### 1/5 — Recent updates causing problems *2026-08-12, version 6.13.850* Didn’t have any problems but the last few weeks there have been a number of updates and now there is problem after problem. Notifications are wrong for example it’s currently showing 8 notifications even though I keep marking them all as read. Another issue is that you can’t scroll up and down in some screens, settings for example. If you’re going to do updates please make things better not worse. ### 1/5 — App is useless *2026-08-12, version 6.13.850* The app was ok until the last update which has now logged me out of my account & the log in page does not work so I cannot log into my account to get access to my cameras via the mobile app! The whole reason I bought the cameras was so I could see what was happening while I was not home. On top of being locked out of my account with no access to my cameras the system would never send notifications to my phone when there was movement detected no matter how it was set up. For such an expensive set up I am NOT HAPPY at all! ### 1/5 — Aplicativo com má funcionamento *2026-07-27* Estou a mais de uma semana tendo problemas técnicos no aplicativo, começou com problemas para acessar imagens anteriores nas câmeras. Agora não consigo acessar nada nem o ao vivo. Não há nenhum tipo de suporte ou canal onde se possa solicitar ajuda. O app sempre funcionou direito mas agora começou a dar essas falhas e só tem piorado. ### 1/5 — Not working *2026-07-26, version 6.13.810* Issues in running app for iPhone 16 pro max iOS 26.5 ### 1/5 — What a piece of cr** software *2026-07-21, version 6.13.810* Unusable on macOS I need to sell HIK cameras. ### 1/5 — Bad *2026-07-20, version 6.12.681* The app keeps saying connect to the Internet when it is already connected to the Internet ### 1/5 — Garbage app *2026-07-14, version 6.12.681* Used the app for 3.5 years then it stopped working. App was up to date and it just stopped showing camera views and no recordings for all 4 hardwired cameras. Customer Service is worthless. I had to get all new cameras. I do not recommend. ### 1/5 — July26 update *2026-07-13, version 6.12.681* Can’t connect since recent update on iPad or iPhone ### 1/5 — Slow *2026-07-12, version 6.12.681* Not a very good app always crashes and is slow ## Most praised reviews (10 highest-rated) ### 5/5 — Just one request *2026-08-24, version 6.13.851* App is great, works well and is reliable. PLEASE can we have recent live view for 6 cameras ### 5/5 — Hikvision All The Time 👍 *2026-08-15, version 6.13.850* Hikvision is the best 👍 ### 5/5 — Sehr gut *2026-08-11* App funktioniert und macht was sie soll, einzig wünschenswertes Feature wäre noch die Möglichkeit der Design Anpassung an das System (Dunkel/Hell), Gerade auch für das Widget. Ansonsten gibt es absolut nichts auszusetzen. ### 5/5 — Reliable, great features *2026-07-31, version 6.13.821* Thank you the creators of Hik-Connect. So easy to use, works great 24/7, from setting up recordings to getting alerts to alarm to sending voice, it’s all amazing. It even detects bugs meaning it’s great, detection works great. It lets me set area where I want to alert by checking in boxes with red color. Awesome . Very good cameras with high resolution ### 5/5 — Want MacOS version *2026-07-19, version 6.12.681* Please run, test, and verify for macOS usage. ### 5/5 — Great *2026-07-17, version 6.12.681* Great app Frequent updates that improves everything Highly recommend ! ### 5/5 — Great app *2026-06-08, version 6.12.90* A well thought out and easy to use app. I really like it. ### 5/5 — Really Surprised and Impressed *2026-04-28, version 6.11.592* I’m currently using a half dozen security related apps… and this one, by far, is the most useful and stable. Really surprised and impressed! ### 5/5 — Excelente *2026-04-18* Excelente ### 5/5 — Cámaras súper buenas de seguridad de la casa *2026-04-16, version 6.11.590* Good service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*