# Hillrom™ Connex® — user reviews > 18 indexed App Store user reviews of Hillrom™ Connex® by Baxter Healthcare Corporation, rated 1.97/5 from 33 ratings. - Source: https://appshunter.io/ios/app/hillrom-connex/id1450498611/reviews - App overview in markdown: https://appshunter.io/ios/app/hillrom-connex/id1450498611.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 3 · 2★ 6 · 1★ 19 ## Most critical reviews (10 lowest-rated) ### 1/5 — Customer service will not reply *2024-08-20* We have used this application and the CPT vest for three years sometimes it worked really well with sinking, but the last three weeks it has not worked at all. I reached out to customer service at their given email four times asking for guidance and help so I can sync my daughters medical treatments. I’ve gotten zero reply. I rely on this information as to provide to my daughters pulmonologist as she has a rare disease and right now this is not being uploaded. **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line. ### 1/5 — Feedback *2024-03-26* Useless app. I have to use it in order to treat my asthma. Baxter/Hillrom should be embarrassed. They charge over 1,600 per month to use their device and force their patients into this hellish app. Shameful! A disgrace! **Developer response:** Thank you for your feedback. Using the app is optional. We would like to contact you to gather additional details and troubleshoot. If you are willing to do so, please email your contact information to connexsupport@hillrom.com, include App Feedback in the subject line and details of your issue in the body of the email. ### 1/5 — Pathetic App - Sync Issues *2023-10-14* Love the vest but the Connex app fails to sync in any reliable or predictable fashion. Sync process often lags therapy sessions by 48 hours or more. The resulting erroneous “missed therapy” messages are aggravating. The sync issue is a common complaint that needs to be fixed given the high cost of the product. **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details and troubleshoot. If you are willing to do so, please email your contact information to connexsupport@hillrom.com, include App Feedback in the subject line and details of your issue in the body of the email. ### 1/5 — Could be good. *2023-04-14* It’s nice to be able to track sessions but it’s usually a day behind. It’s disappointing to see score decreasing when sessions have been made. Even when the data syncs the score doesn’t improve. The idea is great it just needs some further development. **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line. ### 1/5 — Frustrating and poor quality *2023-03-25* This app is meant to be a great tool and it would be IF it ever syncs correctly consistently and if it wasn’t constantly acting up and not allowing me to log on to it. Thankfully our pulmonologist knows of the poor history of syncing and is great about assuring us to keep going and not pay attention to if it syncs or not. **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line. ### 1/5 — Issues with connectivity and syncing *2023-03-17* The app doesn’t sync properly and shows missed sessions when there haven’t been any. Points dropped even when protocols are followed. I’m not even bothering with it anymore **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line. ### 1/5 — Great concept, poor execution *2022-07-21* App and machine don’t stay paired, giving alerts to re-pair each session. Each time opening app get alert that time zone is wrong and after trying to fix 20x I have given up. Machine already logs hours utilized so unless the app has some major updates it’s pretty useless **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details and see if we can resolve this. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line. ### 1/5 — Don’t bother *2022-04-15* Doesn’t sync. Waste of time. **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line. ### 1/5 — Issues with syncing and using the app *2021-11-12* I wasn’t able to find a better way to report issues with the app besides leaving a review. Mine has problems syncing. I keep having to delete the app and sync again and again. It also changed my time zone, sends me an error stating my time zone is incorrect, but will also give me an error when I attempt to login to edit my profile. I’m a new user so I never used the app on previous iOS versions. **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line. ### 1/5 — Does not log in time spent on machine *2021-04-13* I have tried without any resolve to get my app to work- it is connected to Sufi and the machine is paired however it only logs in date and 0 minutes on machine. I run my machine for 30 minutes twice daily. **Developer response:** Thank you for your feedback. We would like to contact you to resolve this issue. Please email your contact information to connexsupport@hillrom.com and include Does not log in time spent on machine in the subject line. ## Most praised reviews (8 highest-rated) ### 3/5 — Hilrom connect *2022-05-04* I can’t get the system to sync, I use it 2 times a day and it shows I’ve used it twice when I’ve used it 8 times. When it does pair it stops every 40 seconds and then starts up ? It makes it look like I’m not using the device. I am coughing up more junk than ever. I have worked with your people and the I phone will not connect. We have deleted the app reset the phone and entered the pairing number it still won’t pair **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details and see if we can resolve this. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line. ### 3/5 — Data syncing *2022-03-21* I like the concept. But I’m having issues getting sessions to show up. It will say it’s connected to mobile every time I use the device, but it hasn’t connected to the server since I first paired the Bluetooth with it, and has only shown a few sessions. I have five days that won’t show up for some reason 😪 **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line. ### 3/5 — Hill Rom Connex Linking *2021-05-05* This is a good concept but does not consistently update each session. There needs to be a better way besides monitoring the hours to mange the data sessions. Thanks **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details and help troubleshoot this issue. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line. ### 2/5 — Syncing and connectivity sketchy *2023-10-05* The Vest works great, but the app is the problem. It often doesn’t give me credit for completed sessions, and lately I’ve had to repeatedly go through deleting the app, reinstalling, and re-pairing. **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details and troubleshoot. If you are willing to do so, please email your contact information to connexsupport@hillrom.com, include App Feedback in the subject line and details of your issue in the body of the email. ### 2/5 — Won’t connect to server *2023-06-19* I use the machine 4x a day for 20 minutes for my twins and the first 2 days it worked great but now I can not sign into to the app to collect the data. Machine works great- but I can not say the same about the app. **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details and troubleshoot. If you are willing to do so, please email your contact information to connexsupport@hillrom.com, include App Feedback in the subject line and details of your issue in the body of the email. ### 2/5 — Needs attention *2022-11-03* I’m not sure whether the issue is with the app or the Bluetooth capability of the unit, but the syncing function is hit or miss. I’ve spoken with a developer twice who indicated they’re not sure what the issue is and suggested pairing/unpairing, which doesn’t help. It’s unrealistic to expect someone to sit by the machine for hours after treatment, refreshing the app so it doesn’t sign out l, and hope that data will transmit. Certainly not the quality that should be provided given what they charge for the machines. **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line. ### 2/5 — Sync issues *2022-11-02* I use this app twice a day, and it’s inability to sync infuriates me. I should not have to delete and reinstall the app, nor should I have to disconnect and reconnect the Bluetooth on a daily basis. Very poor performing app. **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line. ### 2/5 — Helpful, but please improve it *2021-05-12* This app is good to keep track of sessions, but the actual sync is hours after your session. The ‘score’ system - meant to encourage consistency of treatments - is ridiculous. My son does three days with all his treatment time, and the score goes down. **Developer response:** Thank you for your feedback. We would like to contact you to gather additional details. If you are willing to do so, please email your contact information to connexsupport@hillrom.com and include App Feedback in the subject line. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*