# Hilltop Bank Personal — user reviews > 18 indexed App Store user reviews of Hilltop Bank Personal by Hilltop National Bank, rated 4.79/5 from 1,181 ratings. - Source: https://appshunter.io/ios/app/hilltop-bank-personal/id1259902057/reviews - App overview in markdown: https://appshunter.io/ios/app/hilltop-bank-personal/id1259902057.md - Rating breakdown: 5★ 1,006 · 4★ 82 · 3★ 20 · 2★ 5 · 1★ 24 ## What do users think of Hilltop Bank Personal? Overall sentiment: negative **Pros** - 👍 User-friendly - 🚀 Easy to navigate - 💡 Great features - 🔒 Very secure - 👍 Excellent customer service **Cons** - 🐛 Frequent login issues - 🐛 Slow loading - 🐛 App crashes and freezes - 🐛 Compatibility issues - 🐛 Unreliable app and online banking **Commonly reported bugs** - Password reset issues - App not showing up in list of apps **Most requested features** - Bring back Zelle quick link - Improve app stability and performance ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2026-03-14, version 25.2.100* Constant issues with the app not letting me do anything I need to. It’s almost more worth my time driving the 3.5 hours to the nearest branch to withdraw my cash than transfer it. ### 1/5 — Password/ apps goes not show up under apps *2024-03-23* The password, every month when I need to pay bills I am required to inter my PW To access the bill pay and I have to reset my PW and of the time the bank has to change my PW and then I can get into bill pay! I have downloaded the app but it doesn’t show up with all the other apps, to check to see if the app needs updating, I have to search for the hilltop app to see if it needs updating! ### 1/5 — Slow loading *2023-12-27, version 23.1.70* The app often loads very slow and it can take me like ten minutes to get the card section opened to open or close my card. Please fix it! ### 1/5 — Doesn’t load *2023-03-14, version 22.2.41* App doesn’t load, opens then closes ### 1/5 — Zelle *2023-03-11, version 22.2.41* Why did you take away the Zelle quick link?? I can no longer use Zelle because the app doesn’t have the link ### 1/5 — Dissatisfied *2022-06-02, version 21.3.59* I’ve had nothing but problems with Hilltop’s app and online banking. It does not work well with other apps, there are frequent login problems, and the login problems are not easily resolved. The app, online banking, and poor quality of debit cards has me looking for a different bank. ### 1/5 — Constantly freezes up *2021-10-03, version 21.1.30* This app would be so much better if I didn’t have to uninstall it, and then reinstall it, over and over again because it freezes up so much. I love how easy it is to use when it actually works. ### 1/5 — This bank doesn’t care *2021-06-02, version 20.2.80* This bank has done nothing to help me. I’ve trie d many times to contact them about simple monthly payments and I’m placed on hold for hours. This bank only cares about large money accounts ### 1/5 — Constant error messages *2021-03-21, version 20.2.80* For such an important app, you’d expect it to run smoothly especially when you need it most. But multiple “error” messages pop up and signing in isn’t an option until it decides to start working again. Definitely not a reliable app ### 1/5 — Problems *2020-11-19, version 20.1.200* Stop changing stuff ## Most praised reviews (8 highest-rated) ### 5/5 — Personal review of the Hilltop National Bank. *2025-03-13, version 24.2.50* The people in the organization are the key to the secret the Hilltop National Bank. Personally I'm an idiot but they were always there to tell me what I did wrong & how I did it & solid help suggestions on how to fix it. And, all the while not laughing themselves sick at whatever I had done. ### 5/5 — Very user friendly *2024-10-07, version 24.1.70* I have had many different accounts and this is one of the best on line banking/mobile apps that I have used. Very easy to navigate, great features and very secure. Thank you Hilltop Bank. ### 5/5 — Partnership *2021-07-10, version 20.2.80* Hey, Hilltop Bank has been my partner for years and it will continue to be so for as long as I live! Thanks ### 5/5 — Simple, easy to use. *2020-12-14, version 20.2.50* Simple easy to use app. No problems over the years I’ve had it. ### 5/5 — HilltopBank *2020-11-23, version 20.1.200* Excellent and easy service setting up mobile deposit ### 5/5 — Easy *2019-01-29, version 18.2.70* Nice and easy love it ### 5/5 — Local *2019-01-29, version 18.2.70* Great local bank with awesome customer services ### 4/5 — Does Not Have Zelle *2024-03-02, version 23.2.30* Easy access to account(s), however bank and Zelle app say they have Zelle on the app, but it doesn’t—4 stars just for that alone --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*