Poor support and unreliable product
Hilo
Kidney issues
When I used my other BP monitor half the time I would get errors and have to try several times which ends up hurting.
This has been so easy to use, sync and wear the monitor. My Dr will be happy to be able to see the reports as I am very bad for that.
Response from developer
That's wonderful to hear! We're glad Hilo is making it simpler for you and helping you share reliable data with your doctor. Thank you for choosing us. Hilo Support
Extremely low quality material and no support
I am on my 3rd Hilo band, the first stopped working 1 month into it, second in month 8 of its usage , had to buy the third on their site since support never replied to my numerous emails and chats.. it seems like if they are good broke..
My recommendation since you’re charging yearly, make the band affordable and free to replace if it’s that low quality till you improve on the quality..
PS: the bands I used never touched water.
Response from developer
We appreciate your feedback and apologize for the delay. We are currently working through a significant backlog of messages and will reach out to you as soon as possible. Thank you for your patience. Hilo Support
Questionable readings
Response from developer
Dear Customer, We appreciate your comment and understand that the annual subscription can feel like a significant investment. It is true that a yearly subscription is required to continue using Hilo. As Hilo is a dynamic product with new features continuously being introduced, there is continuous research and development involved, and in some cases additional clinical validations are also required. The subscription helps support these ongoing efforts and the continued evolution of Hilo, allowing us to keep improving the experience and technology for our users. Kind regards, Your Hilo Team
