# HiLook — user reviews > 256 indexed App Store user reviews of HiLook by Hikvision Digital Technology Co.,Ltd, rated 4.70/5 from 22,599 ratings. - Source: https://appshunter.io/ios/app/hilook/id1340663087/reviews - App overview in markdown: https://appshunter.io/ios/app/hilook/id1340663087.md - Rating breakdown: 5★ 19,500 · 4★ 1,572 · 3★ 682 · 2★ 272 · 1★ 573 ## What do users think of HiLook? Overall sentiment: negative **Pros** - 👍 Shared functionality - 🚀 Clear and smooth camera feed - 🔒 Provides peace of mind - 👍 Easy to use - 👍 Excellent camera quality **Cons** - 🐛 Frequent disconnections and offline issues - 🐛 Push notifications not working - 🐛 Playback and recording issues - 🐛 Unstable network connection - 🐛 Crashes and freezes - 🐛 Slow app performance **Commonly reported bugs** - Local view quits unexpectedly - Notifications not working - Playback not functioning properly - Frequent app crashes and freezes **Most requested features** - Allow customizable alert sounds - Add 6-camera view option - Improve remote access and connectivity - Implement faster video playback speeds - Provide better instructions and documentation ## Newest reviews (18 of 256) ### 2/5 — Download does not work. *2026-08-16, version 6.13.850* It would be great if it was possible to download small segments of criminal activity to a phone. Please consider this one day. ### 2/5 — Technical Issues After the Latest App Update *2026-06-01, version 6.12.0* Dear HiLook Support Team, I am writing to report several issues I have encountered with the app immediately after installing the latest update. I have noticed severe lagging and frequent freezing during use. Additionally, there is a glitch causing confusion and distortion in the image displays, and the internal settings have become unstable and disordered. I hope you can look into these bugs and release a corrective update as soon as possible, as these issues are significantly impacting the user experience and camera monitoring. Thank you for your time and assistance. I look forward to your response. ### 2/5 — Opção Reiniciar Dvr *2026-05-07* Precisa coloca opção para reiniciar o dvr, quando fica offline não tem o que fazer remotamente ### 3/5 — Preset settings not working *2026-03-22, version 6.10.882* I can’t set any preset camera positions from the app anymore. The problem started a year ago after an update. I can select old preset positions, but can’t create new ones. ### 2/5 — Muito alarme falso!! *2026-01-20* Boa noite! Será que seria possível que fosse feito ajustes no app, no dvr, na plataforma para que fosse acertado a questão de alarmes falsos? Vejo que nas configurações há opções de selecionar para que seja detectado humanos, carros e etc, e não animais e pets!! No entanto recebo toda noite mais de 100 falsos alarmes de movimento, que quando bem observado e São quase indetectáveis, alarmes de mariposas ou algum inseto que não deveria ser detectado por serem muito pequenos! Realmente todos os dias são muitos alarmes de movimento que precisam ser corrigidos!! Obrigado. ### 2/5 — App now causing issues with dvr *2026-01-09, version 6.10.880* Since the latest update about a week ago, hilook now causes an issue when i use hilook on my ipad to reach my dvr. After hilook hits my dvr, our iphones that use hik vision (red) app all then see connection errors when trying to reach the dvr. Leave for a time, make sure you dont use hilook, try again with iphones hik vision (red) app and it all works again. Hit dvr with hilook again from ipad and it breaks access again from hik vision. ### 4/5 — Update *2026-01-02, version 6.10.880* Who ever just made an update? Now the app reboots the system. Says fixes bugs You made a new bug. ### 1/5 — No sound *2025-12-09, version 6.9.480* The sound is gone ### 1/5 — Password recovery is broken *2025-11-28, version 6.9.480* This app crashes when trying to recover password with QR code via camera or photo. iPhone 16 Pro Max running iOS 26.1. App is fully updated. Worse the .bmp export option via email is also broken. Do not trust this company to provide a seamless password recovery experience. Just awful and incredibly frustrating. ### 1/5 — Pessimo *2025-10-13* Nao da pra acelerar a gravação, horrível ### 1/5 — Very disappointing *2025-10-07* It keeps loading for much a long time and at the end app will it get shuts down automatically. It is not only for the first time., we try for 5times only once the cam will open. Totally disappointing and worst. ### 1/5 — Playback *2025-10-03, version 6.9.480* What’s going on with playback? Since the last update, playback has been none existent, renders the cameras pretty useless, if I can’t look at playback. ### 1/5 — Problem with connection with app *2025-09-26, version 6.9.480* Always disconnect nearly evry 3-5minute. ### 1/5 — 8x *2025-09-16* Não funciona o acelerador do vídeo ### 3/5 — Travando *2025-09-06* O aplicativo é muito bom…porem já faz uns dias que quando abre, trava o video por uns 15-20 segundos e depois volta ao normal. Deveriam corrigir o problema em uma atualização. ### 1/5 — After 5 min it stops live feed *2025-06-23* Purchased the cctv for continuous live streaming watch. There is a pathetic settings created to stop steaming after every 5 min to save Internet. They should have made option to choose to save or not to save Internet usage. Now every 5 min, we have to press the refresh button. ### 1/5 — Camera pictures *2025-06-12, version 6.7.351* Getting the appt to work on the phone is an issue. We are surprised when it does work but can’t work it out why the cameras then go off line again and again and stays offline more than on , and we’ve been here for more than many years now ### 2/5 — Streaming *2025-05-23, version 6.7.351* Won’t stream after 5 minutes ## Most critical reviews (10 lowest-rated) ### 1/5 — Playback *2026-08-20, version 6.13.850* I cant see my playbacks on my iPhone its giving me a error ### 1/5 — Downgraded from the last version! *2026-06-10, version 6.12.0* The change from Favorites to Groups is a disaster on iPadOS. The UI is excessively oversized, and more importantly, you can no longer add the same device multiple times within a group. Previously, this was extremely useful if you wanted different monitoring layouts. For example, View 1 could include cameras 1, 2, 3, and 4, while View 2 could include cameras 1, 2, 3, and 5. You could simply swipe between pages in Favorites to switch layouts. Now that’s no longer possible, and you’re forced to create multiple groups instead. Managing them is also much more difficult because of the oversized, poorly optimized UI. This is a complete step backward. I honestly don’t understand what the developers were thinking. ### 1/5 — No alerts of playback *2026-05-19, version 6.10.882* I’m not getting any camera alerts and no reason for why not! Help is non existent ### 1/5 — Podia colocar opção para reiniciar o dvr *2026-04-11* Podia colocar opção para reiniciar o dvr ### 1/5 — Can’t load cameras now *2026-02-27, version 6.10.880* All of a sudden trying to load cameras on cellular will not load or load sometimes or just take forever to load. SD seems to work better. This is very poor service and should be rectified immediately as people can’t access their cameras. For some reason wifi works flawlessly ### 1/5 — Latest update *2026-01-11, version 6.10.880* Latest update was useless now all my cameras have disappeared and I can’t re-add them ### 1/5 — Recurso fraco *2026-01-10* Não tem a opção de acelerar, para assistir com a velocidade mais rápida, tem mas não funciona, testei em outros aparelhos ### 1/5 — Crashing my NVR!! *2026-01-08, version 6.10.880* The latest iPad update causes my Hikvision NVR to crash. The iPhone version works fine. Please fix this. ### 1/5 — Latest update not working *2026-01-03* After the recent update my devices are not showing and even I am not able to add them again, application showing that device added but its not retaining. ### 1/5 — Playback lagged *2026-01-02, version 6.10.880* Was ok until last update - playback lagging or shows some previously viewed time frame. ## Most praised reviews (10 highest-rated) ### 5/5 — Jon *2025-12-31, version 6.10.880* Jon ### 5/5 — Tema escuro *2025-07-28* Poderia adicionar tema escuro, abrir o app durante a noite e ser tema claro é cegante. É algo simples e muito útil, pensem nisso por favor. ### 5/5 — Shared *2025-01-07, version 6.6.411* Works fine for me as primary but having little trouble getting it to work on my wife’s phone ### 5/5 — لايعمل التطبيق *2024-09-03, version 6.2.51* التطبيق لايعمل متوقف ### 5/5 — 怎么下载历史版本 *2024-07-15, version 6.2.51* 怎么下载历史版本 ### 5/5 — Working good *2024-07-13, version 6.2.51* Urgently needed app for apple tv! ### 5/5 — Muy buena aplicación *2024-03-20, version 5.4.0* Me encanta la aplicación ### 5/5 — Amazing Camera’s *2024-03-16, version 5.4.0* These cameras are great you can see all Footage clear. They light up at night too. ### 5/5 — Mr S Gott *2024-03-02, version 5.4.0* I love the quality of my cameras, and how easy the app is to use ### 5/5 — Шукрилло *2024-02-14, version 5.4.0* Отличная программа,обслуживание и сервис на вышем уровне спасибо авторам и создателям я очень благодарен… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*