# Hilton Honors Debit Card — user reviews > 34 indexed App Store user reviews of Hilton Honors Debit Card by Currensea Limited, rated 4.70/5 from 450 ratings. - Source: https://appshunter.io/ios/app/hilton-honors-debit-card/id6479882982/reviews - App overview in markdown: https://appshunter.io/ios/app/hilton-honors-debit-card/id6479882982.md - Rating breakdown: 5★ 396 · 4★ 16 · 3★ 6 · 2★ 5 · 1★ 27 ## Newest reviews (10 of 34) ### 4/5 — Extra nights tracker missing in latest update *2026-07-28* App working well as usual but what happened to the extra nights tracker on the app? Seems to have vanished in the latest update **Developer response:** Thank you for taking the time to leave a review. We're sorry to hear you've been unable to see your in-app tracker. Our Technical Support team has already investigated this and identified that it was a display issue only, so please rest assured that your progress continued to be tracked correctly throughout. I'm pleased to confirm that this issue has now been resolved. Please ensure your app is updated to the latest version, and your tracker should now be visible again in the Points section. If you're still unable to see it after updating, please get in touch with us at help.hiltonhonorsdebitcard@currensea.com, and we'll be happy to look into it for you. Best wishes, Hilton Honors Debit Card Team ### 3/5 — Annoying feature *2025-10-17* I like the card but it is totally tied to only my current account. I do not keep much money in there and do a daily sweep from another account. This means that I have a much smaller line of credit. I have had to increase my current account balance to go some way to redress this. ### 5/5 — Great customer service from Mustafa *2025-06-18* The app is quite convenient. Everything is easy to find. When I had an issue with calculation of the spent for the welcome bonus, Mustafa from the customer service provided swift and competent support. ### 5/5 — Hilton Honours Agent *2025-05-15* I was told by a retailer that a transaction had failed but the payment showed up on the app. So I reached out via the app to send message to helpdesk to get a resolution. I knew it would take at least 24 hours for an update but the representative Mustafa dealt with the situation expertly by explaining that if I needed to challenge the transaction then they could raise a Mastercard Chargeback if a refund wasn’t processed by the retailer. So it gave me the confidence to carry out the transaction a second time and the refund did indeed come through 5 days later Mustafa followed up via message to let me now that the merchant issued the refund so overall it was a very well rounded service that Mustafa offered and gave me confidence that the helpdesk agents are focused on the tasks set ### 4/5 — Wrong price *2025-05-04, version 1.10* Its mentioning from £30 but the price is £60 ### 5/5 — Gold Link assistance *2025-04-08* This 5 star review is solely for an agent named Declan. I had been asking for assistance in linking my card to Hilton in order to get my gold status as I had a number of Hilton Reservations / I had not yet received my card and wanted help in this matter. I asked numerous numerous agents since last week and was assured the matter would be addressed with urgency and I would be assisted. I checked into two Hilton properties subsequently and still had not been assisted. Agents gave me vague answers and nobody helped me. This morning I got an email from Declan with a precise direct answer and solution to my problem which worked. I am extremely grateful to him as now I have the benefits that I chose the card for. I am currently at a Hilton in Cape Town and thanks to Declan the hotel has been able to amend my stay with the perks that you get with Gold tier. So zero stars for all the other agents who where simply extremely unhelpful and could possibly do with a lot more training . ### 5/5 — Great Service *2025-04-01* Had an issue a suspicious transaction on my card. Had a chat with Declan who was able to assist and resolve my issue extremely quickly and efficiently, he really did exceed my expectations for customer service. Definitely enhanced my confidence in the service and the card. ### 5/5 — Great card *2025-01-14, version 1.7* Easy to use and accepted everywhere ### 2/5 — ‘Innovation’ says the press release *2024-10-30, version 1.5* As with just about everyone else here, can’t link bank account (mine is Monzo - one they list). So doesn’t work. Hilarious. ### 1/5 — WARNING no mention of subscription *2024-10-26* Great idea but it’s not until you have linked your bank account are you then presented with the two different subscriptions. Basic £60pa and higher £150pa. Nice way to get your information before you have been given the option. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t recommend *2026-06-12* Hard to keep track of your balance. If you accidentally switch to a foreign currency you get charged a load of fees by your bank. Not easy to relink a card and waiting for customer service who are the only good thing to close my account and pay off last payments that didn’t go through due to a banking error. Points only worth about 1p a point and unless you pay for gold to get free breakfast this card isn’t worth it. **Developer response:** Hello, Thank you for taking the time to leave a review. The reference to getting charged a load of bank fees is not pertinent to our card. Our card is designed to save you a great deal of money on FX fees compared to the high street banks. Our customer service team is highly responsive; but if your experience has been different then we can certainly look into it. However, we are unable to locate your account due to the limited credentials we see here; you can reach out to us via email on help.hiltonhonorsdebitcard@currensea.com and put ‘Manager Escalation iOS Review’ in the subject line. The Hilton Honors Debit Card not only offers highly competitive rates FX fees but is also comes with many other benefits; details can be found https://hiltonhonorsdebitcard.currensea.co.uk/ Best wishes, The Hilton Honors Debit Card Team ### 1/5 — Decent but frustrating *2026-05-24* Functionality when logged in is good, but the app constantly loses your credentials, even when setup to use Face ID. Not good enough for an app of this type. Not impressed by the language in the responses to this ticket, almost trying to blame me for this. **Developer response:** Hello Anthony, Thank you for taking the time to leave a review. We are very sorry to hear that you are experiencing issues with the app. We'd like to look into this for you. We managed to locate your account but don't see any tickets raised with us about this issue. Someone from the team will reach out to you to better understand the issue and if necessary, we will raise this with our technical team. Again, we are sorry for this experience; let's get this sorted for you! Best wishes, The HiltonHonors Debit Card Team ### 1/5 — Super slow *2026-05-13* Because this app doses not update frequently it scares you when you see the wrong balance . My transaction since 2nd May 2026 is still pending and it’s so annoying to open the app and see false balance. Please update the balance every day or do not say your app works like a bank apparently it does not **Developer response:** Hello, Thank you for taking the time to leave a review. Respectfully, this is not an accurate representation of how the card works and our service. We have never claimed that ‘our app works like a bank’. The card works by connecting to your bank account using Open Banking technology. Your Available Balance isn't a direct reflection of the exact amount available in your bank account, as it displays the amount exclusively available to spend using your card at the time of the transaction. This takes into account your spend limits and pending transactions that have not yet been collected from your linked bank account. When you make a transaction, your bank confirms if you have the funds available, and the transaction goes through if there's enough funds in your linked bank account and enough space in your spending limits. We then collect the funds automatically via Direct Debit. Due to the nature of direct debit this typically takes 2-3 business days to process, and there can be further delays because of bank holidays. This is because Direct Debits are not processed by banks over weekends or bank holidays. We are unable to locate your account based on the limited credentials we see here; hence we cannot look into the specifics of your account and cannot address why a transaction would be pending since 2nd May; that doesn’t seem plausible. In order for us to look into it further, kindly reach out to the team on help.hiltonhonorsdebitcard@currensea.com Best wishes, The HiltonHonors Debit Card Team ### 1/5 — Been trying to send up for a long time but keeps giving an error message for my Revolut account! *2026-01-20, version 6.1* Why say they accept or work with Revolut when they really don’t! Very frustrating! They accept my Revolut account for my bookings every time! ### 1/5 — Şahin Lim *2025-11-01, version 5.0* I want to change my main account for HH Debit Card but the system constantly refuses to change. The bank account they have doesn’t have any funds! Pls help me! ### 1/5 — Why *2025-08-10, version 2.1* Why do I have to pay £30 to open this app? ### 1/5 — Does not connect properly via open banking *2025-05-30* Very disappointing experience. Despite having a current account with a bank that should be able to connect to this card, there were numerous errors and the accounts won’t connect properly. Customer service is poor and the issue has not been resolved with the technical team - indeed, the last few chasers have been ignored with no response. I do not recommend as it is a waste of time and clearly a poor technology implementation of open banking. **Developer response:** Hello Charlie, Thank you for taking the time to leave a review and we are sorry to hear of the issue you are experiencing. We are unable to locate your account based on the credentials we see here. Our team is highly responsive and without being able to look at your account, we are unable to look into what transpired. We can look into this further if you are able to provide a ticket number. Best wishes, Hilton Honors Debit Card Team ### 1/5 — App crash *2025-04-25, version 1.10* The app won't even connect. It just crash and my screen goes blank🤦🏾‍♂️ ### 1/5 — NO FILTER ON TRANSACTIONS *2024-12-04* I have now had my card since the beginning of October and it has several hundred transactions on it. The problem is there is no filter on the transactions screen so it's extremely difficult for me to go through my previous transactions to find something! Either provide a filter and/or ability to export the transactions. Thanks. Other than that I love the card but giving a 1 star rating so the app is improved! **Developer response:** Hi Paul, thanks for your review and your incredibly valuable feedback. Whilst we don't have a way to filter transactions (yet!) you can export your transactions manually as a .csv file in the "Statements" section, which you can find by swiping along the options at the top of your app screen. In this section, you can select which date range you'd like to export as well. ### 1/5 — Won’t work *2024-11-19* Just won’t allow you to sign up. No matter what email you use it says it’s already been used and asks me to login. If I try and reset the password I never receive the password reset email. Reported it 3 days ago now. Still not fixed. **Developer response:** Hi Nipun, thanks for taking the time to leave this review. We can see that you contacted our Customer Support team in November and within 3 days, after some back and forth and troubleshooting, a potential solution was offered but the team never received a response from you. If you're still having trouble signing up, then please get back in touch with our Customer Support team who can investigate further. ## Most praised reviews (10 highest-rated) ### 5/5 — Outstanding Customer Care *2026-08-17* My first few weeks of having a Hilton Honors Debit Card were not easy. Being a bit old and decrepit meant I did not fully understand how to do simple things like linking cards and making sure I used Euros, not Sterling, for services and purchases. After weeks of frustration, in a bit of a tantrum, I cancelled my card and drew a line under the whole experience. Four months later I regretted ditching what is a superb product, so contacted the customer care department and within hours I was back on line and using the account again. George of the Customer Care team was my saviour as he offered me such care and patience, something which is very rare these days. Well done George and well done Hilton Honors Debit Card. ### 5/5 — So very professional *2026-07-30* Kiara was very helpful with my query. Not only did she solve it, but followed it through the next day! She had obviously read my email, digested it and replied in real terms. So unusual nowadays Thank you ### 5/5 — All good. *2026-07-17* First few days of using the card, all seems to be okay. Looking forward to using the points. Wish atm withdrawals were supported in the UK. ### 5/5 — Great service *2026-07-08* Very happy with the card and benefits and Mustafa has been excellent from customer services ### 5/5 — Great Customer Services *2026-06-09* On 22 May 2026, I gently requested an increase to my limit and Teddie delivered with minimum fuss and great customer service: my limit was doubled easily and efficiently ### 5/5 — Amazing Customer Service *2026-04-27* I’ve had the App and card for a couple of years and linked them to my Hilton Hotel App to collect a few extra points. It’s incredible how quickly I’ve accumulated extra points which is great. What tea stands out is the Customer Service from Georgi after falling for a scam. Card quickly cancelled, new one issued and transactions queried and verified without delay. Highly recommended. ### 5/5 — Excellent *2025-12-08, version 6.0* Brilliant way to collect to points!! ### 5/5 — Amazing and fast support *2025-10-06* I had a technical issue while setting up my account and led to a mistake. I got reached out by Hilton Debit Team replying to my support ticket very quickly. Jane assisted me for the whole process keeping me updated every step. She is for sure an asset to Hilton & we truly appreciate her excellent assistance on the recognition and the solution of the issue. Many thanks! ### 5/5 — Awesome *2025-09-16, version 3.1* Simply awesome brand - quality and perfection that rewards loyalty. ### 5/5 — Great customer service *2025-08-28* I noticed my spend limits were pretty low and I needed them to be increased. After connecting me to an agent called Mustafa he asked if I could send him some documents and quickly resolved the issue and increased my spend limit. Great service provided and Mustafa was the only agent dealing with my case which made things nice and easy. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*