# Hims: Telehealth for Men — user reviews > 631 indexed App Store user reviews of Hims by Hims & Hers, rated 4.80/5 from 94,299 ratings. - Source: https://appshunter.io/ios/app/hims-telehealth-for-men/id1455690574/reviews - App overview in markdown: https://appshunter.io/ios/app/hims-telehealth-for-men/id1455690574.md - Rating breakdown: 5★ 83,434 · 4★ 6,834 · 3★ 1,835 · 2★ 488 · 1★ 1,708 ## What do users think of Hims? Overall sentiment: negative **Pros** - 🚀 Easy to use app - 👍 Helpful and caring team - 👍 Effective products - 🚀 Convenient and discreet service - 👍 Good customer service **Cons** - 🐛 Unreliable shipping and fulfillment - 🔒 Difficult to cancel subscriptions - 💰 Expensive products - 🐛 Confusing pricing and subscription model - 🔒 Poor communication from the company **Commonly reported bugs** - App crashes and freezes - Issues with account management and login - Incorrect or missing order information **Most requested features** - Ability to easily cancel subscriptions - More transparent pricing and subscription details - Improved communication from the company - Faster and more reliable shipping ## Newest reviews (17 of 631) ### 2/5 — Bare bones app, not helpful *2026-08-29, version 6.34.0* The app is more a commercial for everything else Hims offers. The progress is logged in yes/no options… no notes option. If you miss a day you can’t go back to add it. It’s about as close to useless as an app can be. ### 2/5 — 6 weeks from the time my card was charged and they still haven’t shipped my order *2026-08-27, version 6.34.0* They don’t reply and refuse to acknowledge glitches in their app. I asked for a refill on 7/10 and they’re saying it going to be shipped 8/18, it’s not 9/27 and they’re saying the refill isn’t available Z they said they haven’t shipped my meds either, and they’re saying can’t refill them. Just go to a regular doctor, HIMS is not worth it. I will have to perform a charge back. There’s NO WAY to message them outside the app and all they give you is a canned response. 2 full months for a refill is not acceptable. ### 2/5 — Disappointed *2026-08-20, version 6.34.0* I was able to get hair loss treatment prescription fast and easy. However, my order has been stuck on being filled for the past 16 days with no end in sight. I’ve already paid for my order and feel like this is a typical scummy company move to get a cash advance. ### 1/5 — Awful Experience *2026-08-14, version 6.33.0* Haven’t even used the product yet and it’s awful! I can’t connect with anyone about exchanging a product and even worse…I can’t cancel the subscription on this app or the website! ### 1/5 — Support *2026-08-12, version 6.33.0* Even after turning off my auto renew and “chatting with support “ very expensive meds were still shipped and billed to me. Getting actual support is impossible. ### 1/5 — Shady *2026-08-11, version 6.33.0* App is fine - their business stinks. Communications are all AI and not helpful. Overcharge for junk AND won’t send proper dosage - and no recourse when they do ! ### 1/5 — Be various *2026-08-10, version 6.33.0* They took my money 15 days ago & never sent anything out. They claimed the script was being filt as it sat stagnant for 15 days. I did ask for my refund since they had no idea when my order was going to be shipped. They said 5-10 business days on refund. Basically 1 big scam to get your personal info. Now I have to wait additional days to even order with another company, 25 days wasted basically. I too wanted to give this a try and do it month to month but the way they are Goodluck. Better brands out there to try ### 4/5 — Very pleased with my results *2026-08-08, version 6.33.0* Since I have been taking Hims almost three months now, I experience better libido, stronger erections and overall good health. I am a prostate cancer survivor from three years ago caught early enough to treat with 28 days of radiation. So to have this product give me such great results in such a short time is amazing and there are so many wonderful adjectives I can say about this product and the support team. ### 1/5 — Make sure to shop around *2026-08-08, version 6.33.0* You can definitely get a better price with other providers. Plus the app is very glitchy and hard to navigate if you have more than one subscription. Do not recommend. ### 2/5 — Limited *2026-08-07, version 6.33.0* The app confusing, unclear and extremely difficult to access anything. You will go in circles, so use the website. ### 1/5 — Poor shipping *2026-08-06, version 6.33.0* There was no shipping options, default was Usps ground advantage. Package was for anxiety medication which was lost and now im in the middle of filling a a claim. Complete opposite of what I needed right now. ### 1/5 — Unprofessional *2026-08-05, version 6.24.1* Ghosted by the first doctor and can’t start a new appointment through the app. Also no support whatsoever. Can’t get anything done. ### 1/5 — App Sucks, Good Service *2026-08-03, version 6.24.1* Google auth doesn’t work, also bug reporting in app doesn’t work. Bad. ### 1/5 — So glitchy! *2026-08-01, version 6.24.1* The app is horrible! It’s hard to find anything and is so glitchy! ### 2/5 — Not for mental health care *2026-07-30, version 6.24.1* Hims should not be managing people’s mental health. Firstly, the “doctors” just ask what drugs you want— They are not doctors, they’re drug dealers. Second, I noticed issues with bottle labeling that are potentially life-threatening (I reported this to Hims and received a generic response). Third, and most importantly, there is no consistency of care. Every time you chat with a “doctor”, it’s a different person. I’ve been trying to speak with someone about the medication I’m taking and I can’t even get through to a human. I just keep getting ai responses. I even took their “mental health assessment” questionnaire after 3 months on medication, and it was completely ignored. Erectile dysfunction, hair loss— fine. But stay away from people’s mental health. ### 1/5 — Deceptive pricing *2026-07-30, version 6.24.1* Fell for an ad that said $39 would get me started... 39 is the membership... which once u pay they will then sell you the drug for 150 plus continued 150 per month membership... but none of that was at all clear until you paid the initial... if it seems odd to you that they want you to make a payment very early in the process, that's why. ### 2/5 — Still waiting 21 days for something ship and no *2026-07-30, version 6.24.1* Product works great. Until they don’t ship your meds for 21 days after saying “your order is approved”! I had a payment method switch and I thought that was the original issue. I waited. And waited. And am still waiting. I was on hold with support for 1.5 hours for them to just tell me, in short, “we only have one pharmacy, the stock is low, there is nothing we can do to ship or cancel this now”. This company has supply chain issues and customer service will just tell you the same things over and over again that they can’t control the issue once it hits the pharmacy. This is the issue I want to be known. It’s not support’s problem, it’s the supply chain which is vulnerable and affects those who depend on it. I’m switching to Keeps which offers the exact same thing but now with free expediting and same amount of customer service and help along with other supplements. Ro also offers the ability to use your own pharmacy which mitigates their supply chain bottlenecks. If you’re looking for help when you need it, this is not the company. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst customer service *2026-09-02, version 6.36.0* It’s all bots / agents trying to help you. When enough goes wrong you get a real person, however the real person doesn’t go back and read most of the transcript so they also make mistakes. I’ve never experienced such a frustrating customer experience in my life. ### 1/5 — Liars *2026-09-01, version 6.36.0* This place will try to sell you stuff for 30-40$ a month then go to 199$ which is whatever but then they secretly gonna charge u another 149$ for membership and all these fees are hidden and confusing until you get charged and start wondering what that was all about ### 1/5 — Thieves - Hims refuses refunds beware *2026-08-28, version 6.34.0* This company steals your money. They take your money for a prescription before you get a chance to talk to a doctor and later refuses to refund. Pathetic and dangerous company ### 1/5 — Don’t pay for anything until you see all costs bc the ads are lies *2026-08-28, version 6.34.0* I signed up for the monthly membership of $39 and they said it would be the first months total costs. They tried to charge me another $149 on top of the monthly subscription fee. When I cancelled, they refused to refund me. Makes sure you can afford it before you sign up. They will take your money and not give you anything in return ### 1/5 — I had a good experience until they switched everything they have over to AI *2026-08-26, version 6.34.0* Everything on this app and site is now AI and not very helpful. Signing up is SUPER easy but after you’re a customer and subscribed they don’t care about you. It’s nearly impossible to get a real person to talk to you with the chat feature. They also make it difficult to cancel. Avoid if possible. ### 1/5 — Lack of Communication *2026-08-25, version 6.34.0* First time experience with Hims and my prescription has been stuck in processing for over three weeks. Their online provider approved me, wrote the script and Hims took my money and then no communication. Only an AI bot reply to my inquiry on the shipping delay. Apparently they don’t have the products they are pitching despite advertising as such. I cancelled my subscription and asked for a refund. Waste of my time. Going to see my actual primary physician for a script instead. ### 1/5 — Stolen *2026-08-23, version 6.34.0* I did order medicine but I didn’t receive it and nobody answering ### 1/5 — Never do business with this company *2026-08-23, version 6.34.0* Getting in touch with an actual human being is nearly impossible. They’ll spend days letting their AI responses keep you in limbo. They said they had a “technical issue” refilling my prescription and never communicated with me about what was causing the issue. WARNING LGBT CUSTOMERS: in the rare instance you can get in touch with a human being, they are insensitive to LGBT patients’ needs. The absolute worst customer service experience I’ve ever had in my life. As you can see to the responses to negative reviews, they’ll just have a bot tell you to reach out to support, but don’t expect to ever reach a real human being if you try. Avoid this company. ### 1/5 — A Scam *2026-08-19, version 6.34.0* This app provides no functionality other than signing up for additional services. Customer inquiries take forever and there is no number to reach them at. Help documentation is incomplete or incorrect. ### 1/5 — Scam *2026-08-18, version 6.34.0* Trash company they’ll charge you with out saying the button does and they won’t refund you even if you immediately cancel it’s a scam I demand my refund ## Most praised reviews (10 highest-rated) ### 5/5 — Hims works! *2026-08-31, version 6.34.0* I have been taking Hims for ED for a while now and it works great with no side effects! I highly recommend it. ### 5/5 — Future of Preventative Health *2026-08-27, version 6.34.0* Great user-interface. My favorite part is the LABS - it’s a great service. Look forward to Hims hopefully collecting more data in the future with wearables for more personalized charts and knowledge for the AI chat. Everything has been quick and smooth for me. I can foresee this becoming much more than a place to make appointments and order new medicine - I think it will soon be the go-to health app for personalized health and data analysis. ### 5/5 — Chadmaero *2026-08-12, version 6.33.0* I started using this app about a year ago and it has completely changed my life.. I feel amazing my confidence is back I look amazing.. ### 5/5 — Quick *2026-07-24, version 6.24.1* Always a quick shipment, love hims. ### 5/5 — Happy Customer *2026-07-19, version 6.24.1* Hims provides quality products at decent prices and makes ordering easy ### 5/5 — Awesome *2026-07-17, version 6.24.1* Best website for what you need. ### 5/5 — Always ready *2026-07-14, version 6.24.1* Just this maintenance dose alone has rejuvenated my love life and made me more confident. The confidence alone is a major contributor to the new me. ### 5/5 — Great products. Excellent service. *2026-07-09, version 6.24.1* These products are fantastic. Fast shipping. Great service. ### 5/5 — Amazing *2026-07-06, version 6.24.1* So great that hims makes this so accessible ### 5/5 — Foxfire *2026-07-01, version 6.24.1* staff is outstanding --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*