# HINKA Online Claw Machine — user reviews > 11 indexed App Store user reviews of HINKA Online Claw Machine by Hinka Technology Limited, rated 3.75/5 from 4 ratings. - Source: https://appshunter.io/ios/app/hinka-online-claw-machine/id1588022675/reviews - App overview in markdown: https://appshunter.io/ios/app/hinka-online-claw-machine/id1588022675.md - Rating breakdown: 5★ 1 · 4★ 1 · 3★ 2 · 2★ 0 · 1★ 0 ## Most critical reviews (10 lowest-rated) ### 1/5 — Stop these scammers *2024-11-26* People keep calling me and sending me voice Messages ### 1/5 — Expensive and Bad mechanics *2023-07-28* The game gives you 4 free plays but most games require that players use multiple play tickets, up to 5!, for 1 play. It’s about $2 USD a play, but sometimes less if you play for snacks. There’s not much variety in prizes, mostly mascots, and no quality figures. The controls are terrible and you can’t switch the camera angle until in play. Claws are weak, platforms are sticky, and I do not recommend. **Developer response:** Thank you for the feedback. However, we have some concerns about the legitimacy and accuracy of your review. 1 - We offer a generous amount of free tickets to allow users to play for free everyday and we do not have any machines charging more than 3 tickets at the moment. There are various ways for you to get additional free plays e.g. joining our community groups on social media. 2 - At HINKA, we strive to maintain fair and affordable prices for all gamers. Our aim is to provide an enjoyable gaming experience so we do not charge an excessive amount for each play. In fact, 90% of the machines charge less than $1.3 per game and 100% of the prizes are Authentic Japanese prizes. 3 - There is a button for you to switch between the front-view and side-view cameras, you may contact our HINKA Care team for assistance if you are unable to locate it. 4 - Our machine controls give you the opportunity to move the claws in any directions you wish for as many times as you want before clicking the catch button(FUP 30s apply). 5 - Our claws are not weak and machines are designed for users to win, contact us at care@hinka.co if you cannot win anything after recharging and we are happy to provide help. 6 - We do offer quality Japanese figures on our HINKA including Luffy, Portgas D. Ace, Sabo from One Piece, Kimetsu no Yaiba, Re:Zero − Starting Life in Another World and more. We value honest feedbacks and will continue to source more trending prizes including figures for our users, thank you for taking the time to leave this review and we wish you a pleasant day. ### 3/5 — Rigged *2024-12-06* Not only is the game rigged, the privacy policies are very unclear on whether or not they are sharing your data to third parties, vague language makes it seem as though they will with makes me feel very unsafe to have given them my card info. There is very few prizes and every single one is rigged. The claw doesn’t even reach far enough down to grab them. There’s no way to make them terminate your information from their site. ### 4/5 — Hinka I wonted say I’m sorry for my behavior your claw machine best explanation in world *2025-02-09* I understand you can or can’t shipped my prizes I made promise if you shipped all my prizes today witch day are request for shipping I promise I pay next shipping fee if you shipped all my prizes today i understand shipping policy hope we be friends in future you are best experience I play also can you ship my prizes I have not gotten no reply from your staff team ### 4/5 — I won prize it’s still processing can you help me I give you order number on email *2023-08-24* I got prize but it is still processing and will be shipped can you help me I send you orders but I don’t have money pay for them can you help me **Developer response:** Thank you for your feedback. We want to ensure all our players have a positive experience. We ship orders within 24 hours as we know players look forward to receiving their items. To better understand and address the issues you mentioned, please provide details about your order. Your satisfaction is important to us and we appreciate you taking the time to share your experience so we can continue improving our service. Please don't hesitate to contact our friendly team at care@hinka.co we wish you a wonderful day (≧ㅂ≦)" ### 4/5 — I won prize it’s still processing can you help me I give you order number on email *2023-08-06* I got prize but it is still processing and will be shipped can you help me I send you orders **Developer response:** Thank you for your feedback. We want to ensure all our players have a positive experience. We ship orders within 24 hours as we know players look forward to receiving their items. To better understand and address the issues you mentioned, please provide details about your order. Your satisfaction is important to us and we appreciate you taking the time to share your experience so we can continue improving our service. Please don't hesitate to contact our friendly team at care@hinka.co we wish you a wonderful day (≧ㅂ≦)" ### 5/5 — Hinka I wonted say I’m sorry for my behavior your claw machine best explanation in world *2025-02-05* I understand you can or can’t shipped my prizes I made promise if you shipped all my prizes today witch day are request for shipping I promise I pay next shipping fee if you shipped all my prizes today i understand shipping policy hope we be friends in future you are best experience I play also I found out my profile date I have Hinka gold can Hinka gold ship my prizes ### 5/5 — Hinka I wonted say I’m sorry for my behavior your claw machine best explanation in world *2025-01-23* I understand you can or can’t shipped my prizes I made promise if you shipped all my prizes today witch day are request for shipping I promise I pay next shipping fee if you shipped all my prizes today i understand shipping policy hope we be friends in future you are best experience I play ### 5/5 — Worry of my account *2024-12-24* Hinka my account not working can and my prizes are removed have i done something wrong like I haven’t done anything can you help me account 2828 ### 5/5 — Hinka I got idea on shipping *2024-11-10* I got idea Also I understand about ship my prizes I and if get ideas you can make use delivery tickets on date way you delivery ticket prizes be ship if day paid for shipping day get delivery ticket just idea if don’t like idea I understand ## Most praised reviews (1 highest-rated) ### 5/5 — Ok do you support free shipping on holiday *2023-10-08* I won’t to know if you support free shipping in holiday and all I got Apple 10 gift card and do you support gift card if not i understand and do you support free shipping and I understand date to **Developer response:** Thank you for your feedback. We want to ensure all our players have a positive experience. We ship orders within 24 hours as we know players look forward to receiving their items. To better understand and address the issues you mentioned, please provide details about your order. Your satisfaction is important to us and we appreciate you taking the time to share your experience so we can continue improving our service. Please don't hesitate to contact our friendly team at care@hinka.co we wish you a wonderful day (≧ㅂ≦)" --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*