# HiTrack by HiLITE

> HiTrack by HiLITE (iPhone/iPad app by Meridian IT Solutions.)

- Source: https://appshunter.io/ios/app/hitrack-by-hilite/id6504287673 (this page in markdown: same URL + `.md`)
- Developer: [Meridian IT Solutions](https://appshunter.io/developer/860783046)
- Category: Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 12.0 · 57 MB
- Languages: English
- Released: 2024-06-17
- Data updated: 2026-08-17
- User reviews in markdown: https://appshunter.io/ios/app/hitrack-by-hilite/id6504287673/reviews.md

## What is HiTrack by HiLITE?

HiTrack is an exclusive app for the HiLITE Group, designed to streamline support ticket management and enhance workflow efficiency across four levels of users: Supervisors, Assistant Managers, Managers, and the CEO.

Key Features:

Support Ticket Creation:
Assistant Managers can create support tickets, assign them to Supervisors, and select categories, priorities, subjects, attachments, and assignees.

Comprehensive Dashboard:
Stay updated with a dashboard that displays tickets across all statuses.

Unattended Leads:
Easily access a separate section dedicated to unattended leads.

Ticket Transfer:
Request ticket transfers to other workers or departments seamlessly.

Need Support:
Supervisors and workers can request support from their own or other departments directly through the app.

Emergency Alarm:
Any user can create an emergency alarm to notify others in critical situations.

Reporting Section:
Dedicated report sections for Assistant Managers, Managers, and the CEO.

Easy Review:
Assistant Managers and Managers can easily review tickets for efficient management.

Optimize your workflow and ensure smooth operations with HiTrack, the all-in-one solution for the HiLITE Group's support ticket management.


## Version history (last 1 release)

### 1.0.17 — 2026-01-31

minor bug fixed

## More apps by Meridian IT Solutions

- [ADEO](https://appshunter.io/ios/app/adeo/id1444387281)
- [eCabship](https://appshunter.io/ios/app/ecabship/id1599039852)
- [Meridian Loyalty](https://appshunter.io/ios/app/meridian-loyalty/id1660747194)
- [HiLITE CLIQUE](https://appshunter.io/ios/app/hilite-clique/id1671152788)
- [Hager Win](https://appshunter.io/ios/app/hager-win/id6443503752)
- [Hotel Bright](https://appshunter.io/ios/app/hotel-bright/id6473718718)

All apps by Meridian IT Solutions: https://appshunter.io/developer/860783046

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*