# Hiya AI Phone & Call Assistant — user reviews > 51 indexed App Store user reviews of Hiya AI Phone & Call Assistant by Hiya, rated 4.20/5 from 134 ratings. - Source: https://appshunter.io/ios/app/hiya-ai-phone-and-call-assistant/id6474703665/reviews - App overview in markdown: https://appshunter.io/ios/app/hiya-ai-phone-and-call-assistant/id6474703665.md - Rating breakdown: 5★ 94 · 4★ 11 · 3★ 5 · 2★ 4 · 1★ 20 ## What do users think of Hiya AI Phone & Call Assistant? Overall sentiment: neutral **Pros** - 🚀 Spam blocking works well - 💡 AI Call Summary is useful - 👍 Great concept - 👍 Easy to use - 👍 Good price range **Cons** - 🐛 Disconnects calls, especially longer ones - 🔇 Sound quality issues - 🤖 Calls sometimes sent without screening - 🤖 Call forwarding issues - 🔍 No support for two numbers on the same device **Commonly reported bugs** - Calls not showing up on phone - Setup issues with call forwarding - Unresponsive customer support **Most requested features** - Improve call screening reliability - Enhance sound quality - Add support for multiple numbers - Improve customer support response time ## Newest reviews (10 of 51) ### 2/5 — Bugs, need more frequent update, recording *2026-05-02, version 1.12* If you’re going to take transcript, you should be able to search within those transcripts not just summaries. You also have bugs I’ve reported about you not paying attention or custom greeting when recording notification tuned off. For &9.99 a month; you need to release updates more frequently ### 2/5 — Good idea *2026-03-21, version 1.12* The audio quality for a phone call is unforgivable. I feel like the armies of World War Two had better clarity. ### 4/5 — Perfect for Privacy *2026-03-14, version 1.12* This has been a gift for me lol my family and friends DO NOT like my assistant and it makes me laugh so much because I just say oh you do not like my assistant’s but it helps me get so much done without all the UNNECESSARY phone calls they just basically hangs up ### 4/5 — It works *2026-02-15, version 1.12* Was able to get it working and it does exactly what they promise. With the added features of being able to edit the initial greeting and the option of turning on/off the prompt to notify the call that the call is being recorded. The transcripts aren’t perfect, but they transcribe the entire call. Which is awesome for those phone calls you completely forget even happened, or when you’re just trying to remember when that one appointment was. They also show a summary of the phone call, which again isn’t perfect but captures all the important bits to jog the memory. ### 2/5 — Add 3-way calling & more phone features *2026-01-17, version 1.12* Needs a 3-way call mode for business purposes & those long calls with friends and family. ### 4/5 — Good spam filter *2026-01-10, version 1.11* Does a good job however sometimes it lets some calls through that it shouldn’t ### 2/5 — Transcripts not accurate *2025-07-13, version 1.8* Transcripts aren’t all the way accurate. No option to listen to recordings ### 1/5 — Calls blocked that I frequently use *2025-06-07, version 1.7* No stars ### 3/5 — Good idea, but bad execution *2025-06-03, version 1.7* The idea of this app is great. Have an AI answer your calls and filter out the spam. This part of the app works really well. However, the call quality is atrocious. People can barely understand what I’m saying and there is a huge delay on a lot of calls that makes it impossible to have a conversation. ### 4/5 — Stop working *2025-05-01, version 1.5* I downloaded this app about a week ago and it was great and then all of a sudden it just stopped working not answering calls not announcing nothing so obviously I’m getting rid of this thing during the trial. So I don’t have to pay for it. It seems to be working again, but sometimes it’s difficult to hear ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app *2026-05-08, version 1.12* This application started working fine and then all of a sudden and he called that came in through will actually not come through. Don’t get it. It will make you miss a lot of calls because it doesn’t connect fast enough. ### 1/5 — This app does not work *2026-04-24, version 1.12* This so does not work at all and I paid for a year, plus it totally takes over your phone to where everything goes through this so. This does not help if it does not work. Total waste of money ### 1/5 — App is horrible *2026-03-11, version 1.12* Worst app it is unreal with one email account i have i get emails up the butt they come in batches like 32 at a time so good bye hiya dont download this app ull be sorry ### 1/5 — Bad business *2026-03-05, version 1.12* Will not let calls go through no one can gall not ur family member or friends ### 1/5 — Can’t forward calls *2026-02-07, version 1.12* Was an awesome app when it worked. Not even thou my phone says it’s forwarding my calls, app doesn’t take the calls anymore. Whenever I try to call my number, it says phone isn’t configured correctly. ### 1/5 — Only catching one out of four calls per day of spammers *2026-01-27, version 1.12* Wish it worked because these spammer calls are nuts. Had high hopes for this when I first started. But then it’s missing these AI Robo calls. ### 1/5 — Sound/audio *2025-09-18, version 1.9* Sound and audio isn’t great my customer all say they have a hard time hear me some say I sound like a robot when I’m talking….i live in a major city my service is great so it’s not that because when I talk to other ppl out of the app it’s just fine ### 1/5 — Transcripts not accurate *2025-08-28, version 1.8* Transcripts aren’t all the way accurate. No option to listen to recordings ### 1/5 — Great idea. Unacceptable call quality *2025-07-27, version 1.8* This is a perfect app. Except the call quality is horrible despite full cell service and gigabyte internet. Once this is fixed I will be back. ### 1/5 — Privacy Concerns, canceled this app *2025-06-12, version 1.7* I do not want my legitimate outgoing or incoming calls transcribed. This is a huge privacy breach, I have deleted this app. ## Most praised reviews (10 highest-rated) ### 5/5 — RATING THE APP *2026-02-19, version 1.12* Before getting this App I literally was receiving SPAM CALLS EVERY FEW SECONDS AND EVERY TIME I BLOCKED THEM THEY CALLED RIGHT BACK FROM A DIFFERENT NUMBER. NOW NOTHING EXCEPT MY FAMILY N FRIENDS N IMPORTANT CALLS! I DEFINITELY RECOMMEND THIS APP TO ANY ONE WHO IS GETTING BOB WITH SPAM CALLS!!!! ### 5/5 — Nationwide Brick Masonry LLC. *2026-02-11, version 1.12* This is great. It’s keeps the spam calls away. I only like business an family calls. Thanks ### 5/5 — Really Helpful ! *2026-01-01, version 1.11* This system has dramatically reduced the number of spam calls - by 90% ! ### 5/5 — Great app, clear and works as advertised *2025-11-14, version 1.10* Great app, it’s amazing. I wish I could shut notifications off for things that are most likely spam. But that’s it ### 5/5 — Best one… get it. *2025-08-25, version 1.8* Best phone assistant app. The call summary and transcripts are a game changer. ### 5/5 — This works!! *2025-07-15* Worth every cent. You get to see the live AI answering. If the call does not pass screening it disconnects. ### 5/5 — A Real AI Phone Assistant *2025-06-20* Despite the reviews, I’ve only had problem maybe once or twice with setting it up. If you’re on iOS. You need to set the app as your main phone in the settings. Along with setting up “Unconditional Call Forwarding”. Basically a type of forwarding option that sends all calls to the number without your phone ringing. Giving access to the app to screen all calls, except your contacts(as long as you give it access to your contacts). It automatically records and transcribes your phone calls. I love the fact that it has the options to leave your name out of the greeting, and letting the caller know that they’re being recorded since it services a voicemail inbox too. They have a decent tutorial that works most of the time, you just have to make sure you select the correct cell service provider. Cause not all providers use the same forwarding short codes. This is the first app I’ve come across that actually gives you those options. That along with its own database from their original app Hiya Caller ID, no calls will get thru unless it’s an actual person that actually needs to talk to you. The subscription is fairly priced in my opinion, it could be a little lower since other apps like RoboKiller are still comparable apps with blocking text messages too. I still use Robokill for text blocking, have this for phone calls. **Developer response:** Thank you for your fantastic feedback! It’s great to hear you enjoy the easy setup and personalized call screening options. We're delighted our app could become your favorite spam blocker. Your support means a lot, and we're always working to improve the experience even more! ### 5/5 — Fantastic app! *2025-06-19, version 1.7* Didn’t know I needed this, now I can’t go back. Really great for my work calls. Gives me awesome call summaries so I don’t have to write down things anymore! Also love the call screening! ### 5/5 — Hiya *2025-06-16, version 1.7* Many people are asking me what this program is and I tell them all to download it. I rate it a 10+ ### 5/5 — Needs Refinement *2025-05-19, version 1.6* Many times the transcript of a call is incorrect. It will substitute a word with a similar sounding word with a complete different meaning. You must assert effort to use distinctive, enunciation of vowel in each word distinctly. God forbid a person speaking English as a second language. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*