# Hizentra App — user reviews > 103 indexed App Store user reviews of Hizentra App by CSL Behring, rated 4.30/5 from 118 ratings. - Source: https://appshunter.io/ios/app/hizentra-app/id694353178/reviews - App overview in markdown: https://appshunter.io/ios/app/hizentra-app/id694353178.md - Rating breakdown: 5★ 89 · 4★ 8 · 3★ 5 · 2★ 3 · 1★ 13 ## Newest reviews (13 of 103) ### 2/5 — New login everytime *2026-06-16* The app makes me login like a new user everytime. The previous app was more reliable. **Developer response:** Hello,​ Thank you for your feedback. We are sorry about the issue you are experiencing. Please ensure you have downloaded the latest version of the app. If the issue persists, please contact us at support@hizentraapp.com to troubleshoot. ### 4/5 — UPDATE New version 3.0.0 QR code scan problem *2026-06-07, version 3.0.2* UPDATE THE NEW RELEASE 3.0.2 fixed the scan problem!!! I have used the app for many year with no problems and after I upgraded to the new version released this week the app reads the QR code on the syringe and does NOT preload the data into the app. I needed to input the data manually. I use a current iPad on the current iOS. Please investigate. ### 3/5 — New version sucks *2026-06-04, version 3.0.0* The new version of this app is so much clunkier and more painful to use. Here’s a few reasons: 1. Why do I have to sign in every time? It’s an infusion app, not my bank account 2. Why not use my weight from the last infusion instead of the one I entered a year ago? 3. Recording past infusions (which is how I always do it) is much harder now. There’s no dedicated button for it and no obvious way to record it. Eventually I found it but it was painful. Did you actually beta test this on real users? ### 4/5 — Helpful But Needs Improvements *2026-03-24* This app is absolutely wonderful and I highly recommend using it for your SCIg therapy! However, app developers…please create your own account and try sharing your report. It is a hot mess! There are no hard returns in the Notes area despite those returns being created and appearing in the app. Also, the words are split and continue on the next line awkwardly rather than just appearing in their entirety on the next line. This should be basic programming at this point. These journal entries should be shareable and they are not, in their sloppy format. Also, can the app developers please include inner and outer thighs as site location options? It would also be helpful to allow me to indicate how many sites I am infusing along with which needle sets (I use various needle sets with various lengths). Thank you for taking this into consideration and thanks for developing an app for us! **Developer response:** Hello,​ Thank you for your feedback. We are continually working to enhance and improve this app and will take your recommendation into consideration. ​ ### 2/5 — Could be better *2026-02-03* The app need so much work. Managing the schedule is not easy. Recording an infusion is buggy and half the time it doesn’t show the completed infusion. Stopping the timer doesn’t always work and I often open it up for my next infusion to see the timer still running. Could be so much better! **Developer response:** Hello, Thank you for your feedback. We are sorry about the issue you are experiencing. Please ensure you have downloaded the latest version of the app. If the issue persists, please contact us at HizentraAppUS@csldigitalsupport.com to troubleshoot. ### 2/5 — Reminders *2026-01-15* Cannot get my reminders to work correctly no matter how many times I have contacted the provider. I finally just had to turn them off. **Developer response:** Hello, Thank you for your feedback. We are sorry about the issue you are experiencing. Please ensure you have downloaded the latest version of the app. If the issue persists, please contact us at HizentraAppUS@csldigitalsupport.com to troubleshoot ### 1/5 — App Does NOT WORK *2024-12-18* I try and use the app, but it shuts down on me after about twenty minutes. This has been doing this to me for a while now. If I could give 0 u. I would. It needs fixed. I have downloaded the newest version. But it still doesn’t work. App still shuts off about twenty minutes and then wants to start all over again. I just can’t trust the app to work anymore. Dr says to keep records of Hizentra infusions but I cannot do it digital. I have to write it all down like I used to. Please fix it. It is a Bother. **Developer response:** Hello, Thank you for your feedback. We are sorry about the issue you are experiencing. Please ensure you have downloaded the latest version of the app. If the issue persists, please contact us at HizentraAppUS@csldigitalsupport.com to troubleshoot. ### 3/5 — Recording past infusions *2024-05-06, version 2.6.2* Recording same day, but “past” infusions is frustrating. The date won’t stay current and forces the date one day prior. Some people don’t open the app the exact moment they begin but still record it later in the day. It’s silly to have that option if the date will always be incorrect. ### 3/5 — No notes section, infusions lost *2024-04-04, version 2.6.2* In your previous version, there was a Notes section. I was able to be more specific entering exactly where the infusion sites were located. I don’t need to know how long it took me to infuse, I need to know exactly where I infused!! A couple of weeks ago, I entered all infusion information and saved it. The following week, when I went into the app, the previous infusion details were gone!! ### 1/5 — Paper worked better *2024-01-15, version 2.6.2* Literally every week I finish my infusion and record it and then the next time I open the app a week later the last infusion timer running again and I have to stop it and edit the record. It’s shocking how clunky and buggy this app is. Never thought I’d miss the old analog journal. ### 3/5 — Unreliable lately. *2023-10-15, version 2.5.4* This app has crashed more time than it has worked in the last two months. It does not finalize my infusion but deletes it before it is recorded. ### 1/5 — Horrible *2023-07-19, version 2.5.1* Won’t save a passcode. Face ID never works. Paper would be better. It’s horrible. ### 2/5 — Richard York *2023-07-02, version 2.5.1* New software is not great. Let me put in the infusion time not start a timer. If it isn’t convenient it doesn’t get used properly Get rid of the foolish nickname ## Most critical reviews (10 lowest-rated) ### 1/5 — New one isn’t good *2026-07-06* The old version had flaws, but they were tolerable. The new version makes me create a whole new profile every week even though I have an account saved. When it changed without warning, it wouldn’t merge my old app data into the new one, so I’ve lost all of that information. This app is not helpful anymore, so I guess I’m back to paper journals. **Developer response:** Hello,​ Thank you for your feedback. We are sorry about the issue you are experiencing. Please ensure you have downloaded the latest version of the app. If the issue persists, please contact us at support@hizentraapp.com to troubleshoot. ### 1/5 — New version of app needs work *2026-06-20* The new version of this app is much worse than the previous. Not only did it delete all my data from the previous version (without warning), but it’s also much harder to use. It’s more difficult to record a past infusion, and it doesn’t allow you to give exact times for infusions. You also now have to click through more screens to record infusions. I wish I hadn’t updated! **Developer response:** Hello,​ Thank you for your feedback. We are sorry about the issue you are experiencing. Please ensure you have downloaded the latest version of the app. If the issue persists, please contact us at support@hizentraapp.com to troubleshoot. ### 1/5 — They Broke a Working App *2026-06-13* I’ve been using the Hizentra app for several years and never had any issues. I couldn’t get it to load, but figured out had to acknowledge two things before it would load. Scanning multiple vials is now more difficult. **Developer response:** Hello,​ Thank you for your feedback. We are sorry about the issue you are experiencing. Please ensure you have downloaded the latest version of the app. If the issue persists, please contact us at support@hizentraapp.com to troubleshoot. ### 1/5 — Why Update What Was Working? *2026-06-03* The app worked great for the past two years I used it. Then after the update you have to manually put in all the LOT numbers and expiration dates. It takes too much time and effort. From now on, I’ll just not use the app and write in my real journal. Please fix the QR scanner. **Developer response:** Hello,​ Thank you for your feedback. We have recently released a new version of the app. Please ensure you have downloaded the latest version of the app. If any issues persist, please contact us at support@hizentraapp.com. ### 1/5 — Doesn’t work *2026-05-31* The old app worked great! This one won’t scan the QR codes. Had to manually enter the information after multiple failed attempts. Won’t time the infusion, just automatically marked the infusion as taking 15 minutes and completed. Too much trouble. **Developer response:** Hello,​ Thank you for your feedback. We have recently released a new version of the app. Please ensure you have downloaded the latest version of the app. If any issues persist, please contact us at support@hizentraapp.com. ### 1/5 — Broken after update *2026-05-30* They broke this app so it doesn’t scan the QR codes at all anymore, additionally they forced a password reset, but don’t allow the password format that Apple or Google automatically generate, so I had to figure out which special character they didn’t like and pull them out before it would work, this is a major regression from the previous version. Given the special characters that aren’t allowed, they’re likely doing something stupid in the backend that will expose my health information at some point. Please do better. This is my health tracking that you’ve broken with your lack of testing and bad changes to behavior. **Developer response:** Hello,​ Thank you for your feedback. We have recently released a new version of the app. Please ensure you have downloaded the latest version of the app. If any issues persist, please contact us at support@hizentraapp.com. ### 1/5 — Hard to use, doesn’t save infusions. *2025-08-26* I’ve tried to use the app, but it only saves a record if things if I log manually. If I tell it to start an infusion it doesn’t save it. So I can’t look back and see what the last locations for the infusion were. They said they don’t have the book anymore, it it was so much easier for me to use. Hate the app. Can’t use it at all for what I need. **Developer response:** Hello, Thank you for your feedback. We are sorry about the issue you are experiencing. Please ensure you have downloaded the latest version of the app. If the issue persists, please contact us at HizentraAppUS@csldigitalsupport.com to troubleshoot. ### 1/5 — Unusable *2025-08-15, version 2.6.7* I event through and did all the set up thinking it would just be the first time. Nope, it requires a full email address, password and new code retrieved from my email account before use. I deleted it and won’t bother using again. ### 1/5 — Not great *2025-07-26* 1.)This app needs some work. It autofills with the wrong dose and weight. If you change these things it goes back to the wrong dose and weight. 2) It needs an option to enter an infusion WITHOUT scanning the box. You should be able to record an i fusion and skip having to have the lot #. This should be simply a note tracking app with some extras but it’s very difficult. If you k ew the volume of boxes and waste from one infusion you would u Detars d that scanning a box may get missed. 3) it’s randomly logging off for “security” and deletes all the data from that infusion 4) should have a simple option to tap a button to track how a patient feels and side effects and then a place to manually enter 4)have a link to be able to email/contact app design team directly from the app on bug issues 5. In 2 years of using this app I haven’t seen any grand upgrades to how it works:( **Developer response:** Hello, Thank you for your feedback. We are sorry about the issue you are experiencing. Please ensure you have downloaded the latest version of the app. If the issue persists, please contact us at HizentraAppUS@csldigitalsupport.com to troubleshoot. ### 1/5 — Worst app I’ve ever used *2025-04-30* The app is very buggy and not ready for use. It lost all the data from my recent infusion, and since I no longer have the packaging, the data cannot be entered. You need to change app settings for Face ID because logging in with password doesn’t sync data apparently. Also do the consents immediately upon setup so the developer of this terrible app can store your data in the cheapest countries even if the locations cannot guarantee the same safety as better venues. **Developer response:** Hello, Thank you for your feedback. We are sorry about the issue you are experiencing. Please ensure you have downloaded the latest version of the app. If the issue persists, please contact us at HizentraAppUS@csldigitalsupport.com to troubleshoot. ## Most praised reviews (10 highest-rated) ### 5/5 — Great for Tracking SCIG Infusions *2026-06-13* This is a really fantastic app for tracking my Hizentra infusions. Especially with this most recent update where it inputs all the relevant info into the appropriate fields. I use it every week. Well done. 👍🏻 **Developer response:** Hello, Thank you for your feedback. We are happy to know that you are finding value in this app. ### 5/5 — Retired Military/County *2025-11-28* This app is user friendly and easy to navigate **Developer response:** Hello, Thank you for your feedback. We are happy to know that you are finding value in this app! ### 5/5 — So easy *2025-10-17* If you are afraid of doing sub, Q don’t be afraid, I went from seven years of Hospital infusion, to sub Q. What a difference so much better. **Developer response:** Hello, Thank you for your feedback. We are happy to know that you are finding value in this app. ### 5/5 — No More Glasses *2025-06-26* Great app. No more trying to read and record tiny numbers and since it’s digital, it’s easy to recall past infusions, set reminders and save a ton of time by simply scanning the QR codes to keep records and record an i fusion. I love it. Blessed to have it. **Developer response:** Hello, Thank you for your feedback. We are sorry about the issue you are experiencing. Please ensure you have downloaded the latest version of the app. If the issue persists, please contact us at HizentraAppUS@csldigitalsupport.com to troubleshoot. ### 5/5 — Difficult to use *2024-02-13, version 2.6.2* Not a huge fan of the app. It’s basically impossible to change your infusion schedule as the app interface just isn’t very user friendly. It’s requires me to reset password on several occasions. More of a hassle than a help. ### 5/5 — Security reasons logout *2024-02-08, version 2.6.2* Add to last rewiew when APP log me out. I have start from the beginning and stuff back in and infusion is already in progress. ### 5/5 — Does not save data *2023-12-26, version 2.6.1* This app is always causing me to re-enter my data. It never saves my Face ID information, so I have to manually sign in every time. As far as my usage data, I’ve had to re-enter multiple infusion data multiple times because it just doesn’t save my information. ### 5/5 — Unusable new version *2023-06-21, version 2.5* The redesign of this app is crappy, confusing, and disorganizes previous entries with no type of any order to make this app usable in any way. I will no longer frustrate myself with using this new version. There was nothing wrong with the previous version. I will just have to keep my infusion data by hand journaling. Too bad a good system was ruined. ### 5/5 — Improvement of App: Activation of app via TouchID would be a big improvement *2023-06-16, version 2.5* Activation to constantly inputting the password! Opening the app would be so much easier if you would add the standard “TouchID” feature! ### 5/5 — Actually clicked 4 ⭐️ not 5 *2023-01-23, version 2.2* It’s not a bad app at all. I have issues with it allowing Face ID. I really thought since it had a journal that I would be able to record side effects, any other issues. If there was something I was missing the app would see symptoms that need to be discussed with my doctor. I’ve had dates I recorded that disappeared and some come back later. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*