# HK Express — user reviews

> 139 indexed App Store user reviews of HK Express by HK Express, rated 4.50/5 from 1,804 ratings.

- Source: https://appshunter.io/ios/app/hk-express/id1069758898/reviews
- App overview in markdown: https://appshunter.io/ios/app/hk-express/id1069758898.md
- Rating breakdown: 5★ 1,329 · 4★ 246 · 3★ 74 · 2★ 27 · 1★ 128

## What do users think of HK Express?

Overall sentiment: negative

**Pros**

- 👍 Smooth and intuitive user experience
- 🚀 Quick and responsive app
- 💳 Seamless payment processing
- 🛫 Efficient check-in and boarding process
- 🤝 Helpful and polite customer service

**Cons**

- 🐛 Frequent app crashes and glitches
- 🔒 Login and authentication issues
- 💻 Compatibility problems with various devices
- 💰 Unexpected fees and charges
- 🗓️ Difficulty managing bookings and reservations

**Commonly reported bugs**

- Blank screens during booking process
- Inability to save booking history and details
- Inconsistent currency and language support
- Errors when attempting to check-in or manage bookings
- Unreliable performance and frequent crashes

**Most requested features**

- Integrate Cathay login option
- Improve boarding pass integration with digital wallets
- Implement better offline functionality
- Enhance payment methods and options
- Provide more transparent pricing and fee structure

## Newest reviews (20 of 139)

### 2/5 — Difficult to log in

*2026-06-03, version 4.20.0*

Difficult to log in

### 2/5 — Update broke app.

*2026-01-15, version 4.15.0*

The update broke the app, I can not check in now. I will be charged a fortune for my cabin baggage now. Please fix this, thank you.

### 1/5 — Damaged Baggage

*2025-11-07, version 4.12.0*

Arrived at 2am in HND to find my bags completely destroyed. 0 representatives around at that hour. Contacted the airline via email to be told they didn’t cover zippers per their policy. They must have a visually impaired employee reviewing cases since my bags zippers were intact and the bags were dented with broken wheels. My bags were also tampered with and items were missing. I’ve flown all over the world for the past 15 years and I’ve never experienced anything like this!

### 1/5 — Why does my app does not work after the update

*2025-10-22*

I updated to the new version as soon as i was informed, but even after the update the application keeps telling me I need to update. Why is this happening??

### 1/5 — 使い物にならない

*2025-09-27*

不安定でエラーの嵐

他の航空会社が使えるならそちらをオススメします。

### 1/5 — Trash UX

*2025-09-19, version 4.9.1*

After hitting the pay button, the app stuck in the UI showing 5 plane icon and never get out and you can never get out of this situation

### 1/5 — Impossible to use. Not responsive when trying to book.

*2025-09-19, version 4.9.1*

Tried to make online booking through the app, it’s impossible to use. Can’t even search up the airport, screen shows up blank

### 1/5 — Awful App User Experience

*2025-09-18, version 4.9.1*

App is glitchy (mismatched currencies), doesn’t save information inputted, times out too quickly, and 3 different cards were declined.

### 1/5 — can't make any payment as the screen turned blank

*2025-08-20, version 4.8.0*

what happened to the apps!? when come to the payment the screen just turned blank and can't input anything after input one item

### 1/5 — 욕 쓰려다 참습니다

*2025-08-10*

일 제대로 하세요 정신 좀 차리시고 돈 받으면 돈값을 해야죠 에?

### 1/5 — Glitch at booking page

*2025-07-02, version 4.5.0*

Impossible to finish a booking on the app, when comes to fill up passenger info, keeps loading to empty page and going back to last page would be select flight again. Tried 10+times. Give up

### 1/5 — Worst App Ever

*2025-06-20, version 4.4.1*

This app is useless. I can’t pay for anything on the app and I can’t even speak with a representative when I need help.

### 3/5 — 한국어 지원 안됨(업데이트후)

*2025-06-07*

업데이트 후 언어설정 변경해도 한국어 지원 안됨

### 1/5 — クレジットカードの支払いができない。

*2025-06-06*

クレジットカード2枚全く問題ないのに決済できず。
他サイト経由で購入させられ
しかも割高になる。

その後予約も片道しか反映されてないしでいったいここの会社は何がしたいのか分からない。

クレジットカードで支払いたいだけなのだが。

今までで1番最低の会社。

### 1/5 — Don't use app, use browser instead

*2025-04-26, version 4.1.0*

Had really bad experience using this app, the app wouldn't let you finish your payment, and raise or change the price every few minutes, so frustrating

### 1/5 — アプリとして落第点

*2025-04-08*

香港エクスプレスのサービスが悪いのは別の問題として置いておいて、アプリとしても超絶使いにくい。
経営層レベルでダメダメなのか、キャセイパシフィックとの差別化の為にあえてやってるのか知りたい。

### 1/5 — The app doesn’t remember me at all

*2025-04-06, version 4.0.6*

I need to login every time I open the app. This is really annoying.

### 1/5 — ログインできない

*2025-03-07*

以前のアプリだとログインできたのに、新しくなってから全くログインできなくなりました。

### 1/5 — Login bugs

*2025-02-19, version 4.0.5*

Always login issue with  CX account and need to login again

### 1/5 — absolute trash app

*2025-02-04, version 4.0.4*

check in process returns an error if you attempt to purchase a seat. the app will also not let you add the boarding pass to your apple wallet—it just glitches out if you press the button.

## Most critical reviews (10 lowest-rated)

### 1/5 — My Trip Issue

*2026-08-02, version 4.23.0*

I logged in to the app. My trip will only show past trips.

Failed not find my upcoming trips.

After I provided my booking reference and name, it showed my trip once. The next time I logged in, again it failed to find my trip automatically.

Worse, it will not show me the trip even after I entered my booking information again, because it had already been added.

Total failure of regression testing.

### 1/5 — Can’t Check Out

*2026-05-09, version 4.19.1*

App doesn’t even work. Soon as you select the expire my date in the cc details the app crashes. The website also turns up an app error. I spent a few hours literally just trying to buy a ticket. Decided to try the app, and does not work. It’s making me reconsider even going to HK now since I can’t even buy a ticket there.

### 1/5 — 好差

*2026-04-23*

在管理航班經常看不到已預訂的航班內容

### 1/5 — 機票坐地起價

*2026-03-28, version 4.17.0*

還特惠😂特到後面比第三方平台的正常票還貴，然後第二次點進去的時候發現又漲了70塊錢
純純把消費者當狗遛呢

### 1/5 — So bad

*2026-02-18, version 4.15.1*

Such a bad app. Can't even let you fill the personal information

### 1/5 — チェックインさせて下さい

*2026-01-15*

パスポートのスキャンがまったく出来ません。使えないのであれば最新の機能など使わないで欲しいです。ならば手打ちで、といっても手打ちでも何度やってもエラーが出ます。どうやったらチェックインさせて貰えるのでしょうか。

### 1/5 — まともでは無い

*2026-01-12*

マトモに動作しない。ひどい。オンラインチェックインも出来ない。頻繁に真っ白な画面になり、戻ると入力がきえてきる。誰がこんなクソアプリ作ったのか。航空会社のイメージダウンにつながると思う。

### 1/5 — Worst airline

*2026-01-10, version 4.14.0*

These people will leave your bags stranded in another country. Extremely frustrating and poor customer service. 0 stars

### 1/5 — Useless

*2025-12-25, version 4.14.0*

What is the point of this app? The screen doesn’t format correctly on an iPhone 15 Pro Max so I cannot reach some of the buttons; I’m forced to go back to the browser. Trying to connect my CX account via the app resulted in constant “not authorized” error messages so back to the browser for that too. Useless.

### 1/5 — Garbage

*2025-11-11, version 4.12.0*

Nothing works. I can log into my Cathay account just fine but it is impossible to link this account to Cathay. It doesn't accept credit cards. Even Apple Pay doesn't work. They would probably double their profits if they had a functional system

## Most praised reviews (10 highest-rated)

### 5/5 — Best Cheap Airline

*2024-02-14, version 3.2.3*

This is honestly the best cheap airline I’ve ever flown. Very polite staff, online check in available, pretty clean, no fuss over baggage or baggage drop, overall 10/10! 

It’s not a luxury airline but it’s exactly what u want for a buffet airline. Definitely exceeded my expectations.

### 5/5 — 체크인 좋음

*2023-08-02*

체크인을 편하게 할 수 있어 좋았어요

### 5/5 — Ms. Cheung

*2019-12-16, version 2.12.15*

Cheap flight, good service 👍
Pilot is excellent, take off and landing is very smooth. 
Crew staffs are nice.
On time is important, not delay, unless something happens or need spare time to fix the the engine

### 5/5 — HK Express Reservation

*2019-07-03, version 2.12.4*

Excellent airline web app for making reservation...easy to use, thorough information and explanations, fast connection. 
Will definitely check HK Express for future flights.

### 5/5 — 关于付款

*2019-02-27*

就是付款速度有点慢

### 5/5 — 非常舒服的体验

*2019-02-14*

亚洲区域内每次都能有实惠又舒适的体验！喜欢！

### 5/5 — 付款选择太少

*2019-01-23*

记得上一次可以用微信付款，这次只有信用卡的选项，为什么？

### 5/5 — HK Express Review

*2019-01-18, version 2.10.3*

Cleanest and most efficient airline app ever made!

### 5/5 — 网站太慢了！

*2018-12-08*

网站太慢了！选座位花了一个多小时！

### 5/5 — Use the App, not the web site

*2018-11-07, version 2.10.1*

The web site is trying too hard to get you to buy extras, for some reason I had a charge of 148 HKD$ while I was trying to check in with no additional extras. When I switched to the App it was quick and simpler and no surprise charges!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*