# HK Immigration Department — user reviews > 59 indexed App Store user reviews of HK Immigration Department by Hong Kong Immigration Department, rated 2.60/5 from 13 ratings. - Source: https://appshunter.io/ios/app/hk-immigration-department/id578918010/reviews - App overview in markdown: https://appshunter.io/ios/app/hk-immigration-department/id578918010.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 2 · 1★ 6 ## Newest reviews (19 of 59) ### 3/5 — 可否提示辦新證件必須攜帶舊證件？ *2023-09-26, version 2.6.6* 可否在Apps提示辦新證件必須攜帶舊證件？以及無舊證必須填報失表？到場才知悉錯漏又要重新預約。浪費預約籌位 ### 1/5 — 程式不支援iphone13 pro max *2023-05-04, version 2.6.4* 程式不支援iphone13 pro max, 查詢已一個多月入境處卻無人跟進。 ### 1/5 — Waste of time *2023-03-10* Downloaded the app thinking it will make the appointment easier. NO. It directed you to their website. Tried to make appointment for smart ID card renewal, waited 46 minutes to pre fill the form, turned out the quota full. What a joke?! Technology meant to make things easier and quicker, not wasting users’ time. SHAME ON YOU HONG KONG GOVERNMENT. Wasted tax payers money for developing such crappy system ### 1/5 — 垃圾app *2023-03-03, version 2.5.9* 完全error 叫人掃code 睇排隊情況，根本係掃唔到 ### 1/5 — 跟本係癈apps *2023-01-29, version 2.5.8* 入境處自己都無人係家居做到申請護照，出個apps泥都係做吓樣，癈官做癈apps ### 1/5 — 驗證碼有bug *2022-12-27, version 2.5.5* 到驗證碼呢一步，輸入不停有問題，一係輸入唔到，一係輸入自己錯位，根本無法跳轉下一頁。請盡快改進！ ### 1/5 — Program logic problem *2022-05-06, version 2.4.4* For the renew ID part, the program refuse to let use pre-fill forms on the day of booking. I understand the logic of refusing to change or delete booking, but there is no reason that refusing the pre-filling forms on the booking day. The data of the form should be updated just before the user present to the your office to process the operation. Therefore, the pre-fill form should not be together with change and delete. Another issue is that your warning message in IOS app is covered when you redirect to your web application. ### 1/5 — Poor apps *2022-04-26, version 2.4.4* I have tried to complete the form to apply passport. The apps didn’t allow to press continue and cannot go to the next page. Can’t even complete the application form. 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ ### 1/5 — 香港政府逼人使用手機app *2022-04-04, version 2.4.3* 香港政府逼人使用手機app ### 1/5 — 用家感覺極差 *2022-03-30, version 2.4.3* 只係直接將網頁搬落app, 排版同字型完全唔會配手機螢幕改變，一係太大一係太細，莫講話老人家，後生都用唔掂 ### 1/5 — Tresh *2022-03-14, version 2.4.3* Tresh ### 1/5 — Clumsy *2021-11-11, version 2.3.9* Why hidding the hkid from the form when I enter my information? I want to confirm everything I entered using the touch screen keyboard is correct. But such information never shows up again once I entered. ### 1/5 — 你老舞 *2021-06-09, version 2.3.7* 無月份揀，點L樣預約啊！你老舞！ ### 2/5 — 更新咗反而用唔到 *2021-05-21, version 2.3.7* 填完資料撳繼續， 之後佢個驗證碼不停跳轉... 根本去唔到下一頁... 請儘快修正！ ### 1/5 — 真係唔好用 *2021-04-20, version 2.3.5* 仲衰過網頁版！ ### 1/5 — Hkid replacement not working *2021-03-09, version 2.3.3* Hkid replacement parts not working. It can’t check booking record. The apps crash and sometimes transfer to other pages and can’t proceed to second stage of registration. And online bookings all full when u use online web booking. ### 1/5 — ios驗證碼永遠都係錯 *2020-10-19, version 2.2.8* ios驗證碼永遠都係錯，咁樣點登記換身分證呀！搵人試吓先出街啦。 ### 1/5 — Unable to retrieve the reference number *2020-07-13, version 2.2.3* What’s wrong ?! ?! ### 1/5 — Absolutely terrible *2019-12-18* Completely non user friendly interface and unintuitive user experience. They need to redo this app from the ground up again. Terrible experience when trying to retrieve a pre filled application. Would rate this 0 if I could. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish *2026-03-17, version 3.0.5* Most rubbish ever ### 1/5 — Garbage interface *2025-07-20, version 2.9.8* Oh how our tax money gets wasted ### 1/5 — Deserves No Stars *2025-02-10, version 2.9.5* Your app claims to support iOS 12.0 or higher versions, I have iOS 16.7 but the app exits itself every time I open it. This resulted in an obstacle in the way of my high-end talent entry programme application for an entry permit for my job. If your app has long not been updated, kindly review the compatibility with iOS 16.7 and state whether it can be accessed from mainland China without a connection to a foreign server. ### 1/5 — 佢個入境等候時間係假嘅 *2024-10-11, version 2.9.2* 今日去福田入境睇到個app話15分鐘就可以，點知去到超級無敵多人至少要兩三個鐘先入到去 ### 1/5 — 垃圾軟件 *2024-06-20, version 2.8.7* 使用又唔方便，指示又唔清晰。 ### 1/5 — 冇用 *2024-05-15, version 2.8.4* 完全冇參考價值 入面人山人海都冇反應 ### 1/5 — 冇用資訊 *2024-03-31, version 2.8.1* 完全冇用關口資訊 ### 1/5 — 垃圾，彈App *2024-02-19, version 2.7.8* 申請護照續期，到最後付款果part彈App，之後又無記錄，又話我申請左叫我付款，但係我cap唔切個QR code就彈左App喇點付款呀？ ### 1/5 — Ridiculous *2023-08-06* The website tells me to download this app. I open this app and all it does is link to the website for appointment bookings! No appointments can be booked at any Center at any time. HK used to be an efficiently run place. Now I can’t even recognise it anymore. ### 1/5 — 完全提交唔到. *2023-07-19, version 2.6.5* 幫小朋友換回港證，輸入全部資料和驗證碼按繼續，彈翻上最上面. 入左十次都是這樣. 無理由我十次都入錯吧.體驗極差. ## Most praised reviews (10 highest-rated) ### 5/5 — Very good *2023-01-18, version 2.5.8* User friendly, stable & quick, big thanks to IMM and developers ### 5/5 — Easy,simple,well done! *2013-12-06* Easy to use,simple but effective! ### 5/5 — Very good app! *2013-12-06, version 1.0.1* Smooth and useful! Must download! ### 5/5 — 好實用！ *2013-12-05, version 1.0.1* 一個app睇曬所有關口，方便實用，VERY GOOD! ### 5/5 — great *2013-12-05, version 1.0.1* a great app to use ### 4/5 — 可以預約換證 *2018-12-17, version 2.0.2* 幾方便。但load page 有點慢。 ### 4/5 — Does your country immigration dept have an app? *2015-05-05* Very cool and to have wait information there is also a win. Would love to wait time info added for visa renewals in central. :) ### 4/5 — 好，但請改進 *2014-01-17, version 1.1.1* 落馬洲和深圳灣請加設私家車過關等候時間，入境大當跟車場的等待時間相差極遠 ### 4/5 — 幾好用 *2013-12-05, version 1.0.1* 👍👍 ### 4/5 — 唔錯，尚可改進 *2013-12-05, version 1.0.1* 如果將網上連結的入境處頁面都造成手機版，肯定會方便好多 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*