# HKC SecureComm 2 — user reviews > 18 indexed App Store user reviews of HKC SecureComm 2 by HKC Limited. - Source: https://appshunter.io/ios/app/hkc-securecomm-2/id1608344975/reviews - App overview in markdown: https://appshunter.io/ios/app/hkc-securecomm-2/id1608344975.md ## Most critical reviews (10 lowest-rated) ### 1/5 — If it ain’t broke *2024-09-22, version 1.0.7* I had no problems with the previous version of this app. The new version is simply so unstable that it cannot be relied upon. I am seriously thinking of changing my security set up if this is not sorted in the near future. ### 1/5 — Connection error *2024-07-27, version 1.0.5* Update: 27 July 2024 - sorry to say these issues still remain in the evening and morning. It’s as if your servers can’t cope with people setting / unsetting alarms. Please revisit. Not sure what you’ve done however I keep getting connection failures over the past month. ### 1/5 — Not reliable- poor *2024-07-01, version 1.0.5* Previous version of app was great. Could always rely on been able to login and access control panel. In contrast this version is poor. Reliability is shocking. It’s very hit and miss if you can log in (I’d say works 50% of time) very disappointing. Outage in June when severs went down meant no one could access their alarm remotely. Only updates on service status was via their LinkedIn page. Very poor communication. Will be seeking alternative service soon when contract is renewed. Such a shame- was once great! ### 1/5 — Rubbish *2024-06-29, version 1.0.5* App does not work ### 1/5 — Not working *2024-06-26, version 1.0.5* App not working since Monday, keeps saying connection failiure ### 1/5 — App not working ? *2024-06-24, version 1.0.5* It isn’t working ### 1/5 — Receive an error every time I try to remote set *2024-06-22, version 1.0.5* Since moving to the new app it takes at least 5 minutes to finally set constantly battling error messages and unable to connect ### 1/5 — Connection Error *2024-06-22, version 1.0.5* Frequently fails to connect so impossible to manage the alarm. I’m paying for this and the app doesn’t deliver. Notifications(if I get one) can come 10 mins late. Not very helpful if the alarm goes off and someone is breaking in! Fix it ASAP please. ### 1/5 — No End User Support *2023-08-10, version 1.0.2* App is ok but no end user support is offered. I have the older version but get notifications when setting my system from the old app and new app. ### 2/5 — App was reliable but….. *2024-06-11, version 1.0.5* The app was working fine before the latest update now sporadically I get error messages while trying to log in which results in not being able to set my alarm. I reached out to the developers but had nothing back. It’s not a free app either so extremely disappointing. ## Most praised reviews (8 highest-rated) ### 5/5 — New app *2024-05-30, version 1.0.5* Well had an email saying I needed to update my HKC app just won’t connect absolutely rubbish. I’m leaving 5 star because if I leave 1 Star it asks me for a nickname which whatever I put whatever obscure is already taken, so would take everything with a pinch of salt ### 5/5 — Improvement *2023-08-11, version 1.0.2* Much better ### 4/5 — Big improvement *2024-06-10, version 1.0.5* New interface is much nicer to use, looks and feels great 👍 ### 4/5 — Adjust for iPad use *2023-08-14, version 1.0.2* Nice application, works well with iPhone but does not rotate to suit landscape use on iPad. It would be good to get a fix. ### 4/5 — Big improvement *2023-04-14, version 1.0.2* Much better experience using the new app with FaceID enabled. Can you please update the app to enable night mode for the brightness instead of white background all the time. ### 4/5 — Better *2022-09-18, version 1.0.2* Far better than the previous app, easier with Face ID, just now need a app for Apple Watch and it will be perfect ### 3/5 — Issues since update *2024-07-07, version 1.0.5* Taking several attempts to set/ unset my alarm. Keep getting error messages. Please can this be sorted ### 3/5 — Not iPhone15 compatible? *2023-10-23, version 1.0.2* Upgraded my phone, the notification feature no longer works, face recognition is inoperative too. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-04.*