# HKTaxi - Taxi Hailing App — user reviews > 74 indexed App Store user reviews of HKTaxi by HKTaxi App Limited, rated 4.31/5 from 74 ratings. - Source: https://appshunter.io/ios/app/hktaxi-taxi-hailing-app/id660232595/reviews - App overview in markdown: https://appshunter.io/ios/app/hktaxi-taxi-hailing-app/id660232595.md - Rating breakdown: 5★ 55 · 4★ 6 · 3★ 3 · 2★ 1 · 1★ 9 ## Newest reviews (14 of 74) ### 4/5 — Big improvement *2025-01-13, version 5.5.38* I use this app regularly and find it indispensable to getting around Hong Kong. It makes communication for me much easier since I don’t know any canto. And you can go cash free! ### 4/5 — Handy *2024-01-29, version 5.5.38* Very handy to have especially as not fluent in Cantonese. However haven’t been able to download the app onto my phone screen. Have to open the App Store each time to order a taxi- not the end of the world but less convenient ### 4/5 — Pretty good - some bugs *2023-11-02, version 5.5.38* Overall useful and well featured - Has a bug when you request a taxi it will often say no connection - then it will in the background order a taxi - you then need to open the side taxi request pane to see if it’s actually ordered or not… This can result in multiple orders being generated at the same time - a touch annoying! ### 2/5 — Need to allow for International Number Registration *2023-06-24, version 5.5.38* For an international city. The app should also allow foreigners and tourists to enter their mobile number from their home countries as many visitors now choose to do international roaming. As for myself if I want to book a taxi I need to use Uber to book a taxi in Hong Kong instead of using your app. ### 4/5 — Convenient especially during COVID pandemic *2021-11-19* I received a Network Error while using this app twice in the past few days. Each time I checked recent orders, it was empty until a taxi picked up my order. Then I would have one picked up order and a second order in progress. I just cancel the order in progress and all is fine. Not sure if this is related to a recent app update. I’ve been using this app for several years. Overall, I love this app. Especially during the pandemic when people worry about handling cash that may be be tainted with the virus. I also don’t have to check whether I have enough cash or carry around odd change. I’m usually careful not to hail a taxi since I want to pay via the HK Taxi app and not every taxi driver may use it. Recently my spouse hailed one while I was still opening the app. Luckily, our taxi uses the app, so I used the Pay for Street Hail option. It was super easy and fast! Thanks for such a great app and very good whatsapp support. ### 3/5 — Driver location maps removed. *2021-11-19* After HKTaxi was bought by Uber, they removed the driver location maps for no apparent reason. Bring back the map, and this app gets five stars. ### 1/5 — Useless *2021-06-22* Taxi had advertised app inside with stickers etc but when it came to pay using the app the taxi driver said he couldn’t accept . ### 4/5 — It has gotten a lot better over the years *2020-06-25* Originally, this app was a terrible offering... but it is finally up to a level comparable with Uber. However, it would be complete if it could offer an estimated arrival time for the taxi to pick you up. It’s almost as convenient as Uber... almost. ### 4/5 — Works smoothly *2020-06-17, version 5.4.31* Needs a bit of getting used to but once you get the hang of it, it works pretty smoothly. ### 1/5 — This app is terrible *2020-01-22, version 4.6* Didn’t work well , lots of taxi around the area . Still couldn’t get one . Waste of time . ### 1/5 — Annoying ads *2019-11-01, version 4.6* The current pop-up ad is intrusive. It covers the screen when the app is launched. The ad is hard to close and easy to click inadvertently. The ad interferes with the app’s use. ### 1/5 — No use if you don’t have a Hong Kong number *2019-10-25* Taxis are much cheaper than Uber, but if you are just visiting and don’t have a Hong Kong number, you can’t sign up and use the app. This app is useless if you aren’t from Hong Kong or a long term resident. **Developer response:** Unfortunately, HKTaxi currently supports registration with local mobile numbers. As taxi drivers contact passengers by phone, which might not be able to make international calls, foreign numbers could not be used to hail taxis yet. In next year, however, users will be able to register and contact drivers on our app with foreign numbers. ### 1/5 — It Needs hk number *2019-10-14, version 4.6* If you don’t have hk phone number,don’t waste time here! ### 1/5 — Just go UBER *2019-06-08, version 4.5* Says English support but when I contacted support the person only spoke Cantonese and then hung up. Did it again and that was it!! HK taxis are not cheaper, internal condition of most cars is disgraceful (some cars stink of cigarettes) and attitude towards credit card payment still prehistoric HONESTLY THERE IS NOT ONE REDEEMING REASON TO USE HK TAXIS. USE UBER‼️ ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t even register an account *2025-02-05, version 5.5.38* It won’t let me do it don’t know why ### 1/5 — Broken *2025-01-12* 12th Jan 2025 - it no longer works. Please fix it. ### 1/5 — Maintenance anyone? *2024-10-19* Is anyone maintaining this anymore? It is very slow, hasn’t had any enhancements in 2 years (?!?!?!?) and crashes regularly. It’s still the best / only real option in HK but common - make at least a little bit of effort. It takes 10-15 seconds to load on a brand new iPhone. Also, drivers shouldn’t be allowed to use the app without gps on. ### 1/5 — Useless for rural users *2024-03-14, version 5.5.38* This app is really difficult to use for rural users as that’s the only real reason to use this app to request certain taxis. There is no incentive for the taxi drivers to go to your location and fulfil your ride request. I wasn’t able to get a taxi on this app despite several orders whereas I had multiple successes with Uber. I only tried using this app as was requesting a specific car ### 1/5 — Impossible to get taxi without adding money upfront *2023-11-30* Matching taxis is nearly impossible without bribing yourself a higher rank. Same as Didi where drivers just wait for desperate clients to start adding money. Function should be removed to align with ethical services like Uber and Grab. ### 1/5 — Unable to use without HK phone *2023-09-25, version 5.5.38* Why is HK phone number required to register? It is useless for visitor ### 1/5 — Over charge *2023-07-27, version 5.5.38* This is my second time used this app, first one had a very good experience, driver are nice and the fare was charged exactly as stated when I placed the order, however this time it really piss me off , he over charged me as it was shown, and charged me two small bags which I put it into the trunk , that cost me 12 dollars for ten minutes drive plus service charge , so the original quote 27 dollars became 46 dollars, what a ripoff. I am g to delete this app right a way, so watch out some bad drivers, I did report to the company but she said nothing wrong with because the traffic jam but it was 11am no traffic at all. Beware the individual drivers “ bad apples” ### 1/5 — Worst app to fuel drivers greediness *2023-06-21* You can never get a cab unless you choose to add an additional tip of 30HKD or above. Can only dream to get a cab without tipping. Outrageous and robs people when they’re at need. ### 1/5 — Price is meaningless on the app, drivers are scammers here *2023-05-24* Better not to use this app, if you pay with cash, “English-speaking” driver won’t know a word, double price without a reason and won’t arrive at the correct spot. Customer support is non-existent. Use Uber, not this scammers. ### 1/5 — Fails right when you need it *2023-03-25* The app/backend has frequently required extended long load times to spin up when you need it the kost. - not the hardware, because that happened on the 14 pro max when it is the fastest available; neither the network conditions; hecause it was tested on wifi and 2 different 5G connections. Watch when you use it. ## Most praised reviews (10 highest-rated) ### 5/5 — Better than Uber *2023-09-14, version 5.5.38* Better than Uber in Hong Kong, and quite often cheaper. There is an option to make cashless payment which is great ### 5/5 — Excellent Service *2023-03-05, version 5.5.38* The driver call back is awesome and I feel safe and secure at all times ### 5/5 — Amazing *2021-07-20* It’s amazing ### 5/5 — Easy & Convenient *2021-03-24, version 5.4.83* I’m pleased to have an app option to Uber. And I’m VERY pleased to be able to request non-smoking taxis/drivers. ### 5/5 — Great way to get a taxi/ credit card payment! *2021-02-02* I never have enough cash in me and I love that I can always find a taxi easily and payment goes on my credit card. It’s easy to set this up in the app. I also love that you can chose to hire eco friendly taxis. Sometimes the wait is longer but it’s worth it when Il not in a rush. I can also choose an English speaking driver which also helps as my Cantonese isn’t great. ### 5/5 — Great App, easy to use *2019-07-06, version 4.5* I admit it is more effective to get a taxi if you input destination in Chinese, however pretty simple, self explanatory app. Should have option for Payment method - ie, whilst I have a preferred method, am agnostic on which one gets me a taxi quickest (as some taxi drivers would prefer cash vs credit card) ### 5/5 — Uber beater *2019-05-19, version 4.4* If your in HK then this app must be on your phone. Works perfectly with great functionality built in ### 5/5 — Agree - Better than Uber *2019-04-05, version 4.4* I always get a taxi using this app. Even in Sai Kung!!! Love the fact I can offer a tip!! ### 5/5 — Great app and.. *2018-09-12, version 4.3* ...perfect timing with Uber raising prices in HK! ### 5/5 — Better than Uber. *2018-04-04, version 4.1* You can pay by credit card which is reason enough to have the app. Plus, you’re supporting a local industry. The app lets you ask for English or Cantonese speaking drivers, non smokers, 5 seater etc. The drivers I’ve had have been excellent and turn up quickly. Because they know where you’re going there’s no more being refused by a moody driver who doesn’t want to go off the island. Great service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*