# HKTVmall – 網上購物

> Online shopping platform for daily essentials, groceries, and branded goods with diverse delivery. (iPhone/iPad app by Hong Kong Technology Venture Company Limited.)

- Source: https://appshunter.io/ios/app/hktvmall/id910398738 (this page in markdown: same URL + `.md`)
- Developer: [Hong Kong Technology Venture Company Limited](https://appshunter.io/developer/447606304)
- Category: Shopping, Lifestyle
- Price: Free
- Rating: 4.50/5 from 455 App Store ratings · 262 written reviews indexed
- Age rating: 12+
- Requires: iOS 16.0 · 398 MB
- Languages: Chinese (Traditional, Taiwan), American English
- Released: 2014-11-12
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/hktvmall/id910398738/reviews.md

## What is HKTVmall?

"Always Something New"

One-Stop Shopping Platform for Daily Essentials and More
* Over 7,000 overseas & local brands and 2.2 million products
* Free self-pickup shipping on all items at over 300 self-pickup points. Enjoy free home delivery for orders upon a specific amount
* New users get 3 months of free home delivery
* Introducing the "8-hour Delivery" with 300,000 supermarket and household items. Place your order before 1PM for same-day delivery
* "Wet Market Express" — Wet Market groceries delivered across regions with free shipping. Daily live streams feature discounted groceries that are cheaper than traditional markets
* "CASHBACK" — Earn 10% Mall Dollar rebate when booking hotels via travel platforms through HKTVmall
* "GreenLab臨期百貨" — is dedicated to extending product life, reducing waste, and offering affordable, environmentally friendly options!
* "Shipped from Mainland" Zone — Same price with Mainland, with free shipping to Hong Kong.

## Key features

- Vast product selection (7,000+ brands, 2.2M products)
- Free self-pickup shipping
- Free home delivery (with minimum order)
- 8-hour delivery for supermarket items
- Wet Market Express with live stream deals
- Cashback on hotel bookings
- GreenLab for discounted, eco-friendly products

## What do users think of HKTVmall?

Overall sentiment: negative

**Pros**

- 🚀 Convenient shopping experience
- 🚚 Reliable delivery service
- 👍 Great product selection
- 💰 Affordable with daily deals

**Cons**

- 🔍 Difficult to search and navigate
- 💤 Slow app performance
- 🙅‍♀️ Terrible customer service
- 📢 Excessive and intrusive ads
- 🔒 Registration issues for non-HK users

**Commonly reported bugs**

- Frequent app crashes and freezes
- Inability to update delivery address after order
- Payment processing errors
- Compatibility issues with older devices and iOS versions

**Most requested features**

- Allow selecting items to checkout individually
- Improve search functionality and product organization
- Provide better delivery tracking and notifications
- Reduce frequency and intrusiveness of ads
- Enable access for users outside of Hong Kong

## Recent user reviews (10 of 262)

All indexed reviews: https://appshunter.io/ios/app/hktvmall/id910398738/reviews.md

### 1/5 — Keep updating

*2026-07-13, version 5.11.0*

The app just keep updating and force u to use their latest version. But I dont see any improvement in experience of using the app.
Kinda annoying every-time u have update before u can use the app

### 3/5 — Too slow

*2026-06-25, version 5.9.0*

每一個set都好慢，慢到唔想order

### 1/5 — Not worth it!

*2026-06-19, version 5.9.0*

There are many more apps/businesses out there that are much better…this one is one of the worst. Firstly, products are not cheap here (using Taobao/JD/Amazon, are much better in products, cost, and variety). 
Secondly, their 8hr delivery is actually maybe 24 hrs later, never in the same day. 
Thirdly, to get support…forget it, they do not care about the customers, to speak to someone (doesn’t exist) to chat with someone on their “live agent” seems to be dead, that takes at minimum 30 min wait to have conversation. And all they’ll do is tell you how you’re wrong and how what you think doesn’t matter and refunds are non existence with them. Don’t buy into the membership, not worth it, and they will copy and paste how and why YOU’RE wrong, and they will NOT refund anything. 
This company is not worth investing and/or believing it’s worth having. Don’t waste time with it or energy!

### 1/5 — Take ages to load every single click

*2026-06-11, version 5.9.0*

This happens multiple times already, but it just doesn’t load at all, neither the mobile website or the app, while all my other apps and webpages work perfectly fine.

### 2/5 — 長期load唔到/好慢

*2026-06-10, version 5.9.0*

好多謝你哋直送外國，但係次次想撳埋單都搞勁耐都load唔到，係講緊幾分鐘hold住係嗰個畫面都唔得，仲有加嘢入購物車又係，成日加完都冇出現，想幫襯都難

### 1/5 — Too slow on check out

*2026-06-05, version 5.8.2*

Try loading many times, kept waiting and can’t even load to checkout. What’s wrong on the system?

### 1/5 — Very slow load

*2026-05-17, version 5.7.2*

Extremely slow for images to load since the last couple of software updates. Almost unusable

### 1/5 — Pages are not loading

*2026-05-02, version 5.6.1*

Low slow. Not a great e commerce app

### 1/5 — 太卡了，沒見過這麼卡的App

*2026-04-22*

技術太爛了，好卡

### 1/5 — 冇人性陰質公司

*2026-03-31, version 5.4.0*

冇人性陰質公司

## Frequently asked questions about HKTVmall

### What is HKTVmall?

HKTVmall is a comprehensive online shopping platform offering a wide variety of products, including daily essentials, groceries, and items from over 7,000 local and overseas brands. It aims to provide a convenient one-stop shopping experience for users.

### What are the delivery options available?

The app offers free self-pickup at over 300 locations and free home delivery for orders above a certain amount. Additionally, there's an "8-hour Delivery" service for supermarket and household items, ensuring same-day delivery if ordered before 1 PM.

### Are there any special offers for new users?

Yes, new users can receive 3 months of free home delivery. The platform also features "Wet Market Express" with daily live streams offering discounted groceries that are often cheaper than traditional markets.

### Does the app offer eco-friendly shopping options?

Yes, the "GreenLab臨期百貨" section is dedicated to extending product life, reducing waste, and offering affordable, environmentally friendly choices. This initiative promotes sustainable consumption.

### How does the cashback feature work?

The "CASHBACK" feature allows users to earn a 10% Mall Dollar rebate when booking hotels through travel platforms accessed via HKTVmall. This provides an added benefit for users who book travel services through the app.

## Version history (last 5 releases)

### 5.14.1 — 2026-08-27

Discover the all-new CASHBACK platform! Explore a vast selection of international brands and earn mall dollar rebates.

### 5.14.0 — 2026-08-17

Discover the all-new CASHBACK platform! Explore a vast selection of international brands and earn mall dollar rebates.

### 5.13.1 — 2026-08-08

Discover the all-new CASHBACK platform! Explore a vast selection of international brands and earn mall dollar rebates.

### 5.13.0 — 2026-08-05

Discover the all-new CASHBACK platform! Explore a vast selection of international brands and earn mall dollar rebates.

### 5.12.1 — 2026-07-23

Discover the all-new CASHBACK platform! Explore a vast selection of international brands and earn mall dollar rebates.

## Apps similar to HKTVmall

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Amazon Shopping](https://appshunter.io/ios/app/amazon-shopping/id297606951) | 4.8 (8,427,266) | Free | Shopping |
| [Watsons HK](https://appshunter.io/ios/app/watsons-hk/id479512803) | 4.6 (87) | Free | Shopping |
| [MoneyBack](https://appshunter.io/ios/app/moneyback/id1230818544) | 3.2 (28) | Free | Shopping |
| [The Point by SHKP](https://appshunter.io/ios/app/the-point-by-shkp/id1181866241) | 2.9 (12) | Free | Shopping |
| [Price.com.hk 香港格價網](https://appshunter.io/ios/app/pricecomhk/id455201798) | 4.3 (30) | Free | Shopping |
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## More apps by Hong Kong Technology Venture Company Limited

- [HKTV Deals](https://appshunter.io/ios/app/hktv-deals/id1110283024)
- [HKTVShopPOS](https://appshunter.io/ios/app/hktvshoppos/id1478612909)
- [HKTVmall 簡易版 - 網上購物](https://appshunter.io/ios/app/hktvmall/id1481799155)
- [HKTVTakeawayMerchant](https://appshunter.io/ios/app/hktvtakeawaymerchant/id1540066343)

All apps by Hong Kong Technology Venture Company Limited: https://appshunter.io/developer/447606304

## Related topics

[hktvmall](https://appshunter.io/ios/topics/hktvmall) · [sasa hk](https://appshunter.io/ios/topics/sasa-hk) · [manning](https://appshunter.io/ios/topics/manning) · [watsons hk](https://appshunter.io/ios/topics/watsons-hk) · [pns eshop](https://appshunter.io/ios/topics/pns-eshop)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*