# HL MyClub — user reviews > 30 indexed App Store user reviews of HL MyClub by Herbalife International of America, Inc., rated 4.00/5 from 268 ratings. - Source: https://appshunter.io/ios/app/hl-myclub/id1455562228/reviews - App overview in markdown: https://appshunter.io/ios/app/hl-myclub/id1455562228.md - Rating breakdown: 5★ 173 · 4★ 23 · 3★ 16 · 2★ 8 · 1★ 48 ## Newest reviews (10 of 30) ### 3/5 — Fallas al ingresar los datos *2026-04-30, version 1.0.185* Me encanta la aplicación pero ya no puedo descargarla en mi celullar y aparte si estoy conectado al internet no puedo ingresar pedidos nuevos requiero desactivar la red para poder ingresar los pedidos ### 3/5 — System Problems Daily *2023-06-22* System does down daily. I constantly have to delete the app and reinstall multiple times a day. ### 2/5 — Loading issues *2022-07-15* Won’t load reports or anything can’t allocate and it has been a nightmare the last week please fix ### 1/5 — Trash *2021-11-19, version 1.0.88* This app is totally trash ### 3/5 — Update created missing info *2021-08-25* Once we did the update a bunch of our regular customers information is no longer generating when we enter their phone number or name. We worked hard to create this bond and asking for their phone number after all this time makes us look bad(we usually type their name if we know it but even after typing their phone number it’s not staying in the system) ### 1/5 — Switch between kiosk and checkout *2021-02-06* Curious as to when you will be able to check people in on your iPhone. Doesn’t make sense you can switch between the two on an iPad but don’t have the option on your phone. ### 1/5 — Update didn’t fix anything *2020-09-15, version 1.0.55* Did the update yesterday on 9/14/2020 and haven’t been able to take credit card payments since then. Super frustrating when you get an update that is suppose to fix things but then makes them worse! ### 3/5 — My Contacts gone after update *2020-04-14* Today’s update caused 100s if not 1000s of my club clients to disappear. Please fix this immediately. Before this update, I would’ve easily given this a 5 star. At this moment, a 3 is generous because of the hassle it caused for the club this morning. ### 3/5 — Paypal connection *2019-12-19* We have had a lot of trouble getting the card payments to work without manually typing it in or using another app. The same card reader will connect on a different app. We have tried both the Bluetooth chip reader and the jack swiper. Neither have worked. ### 3/5 — IMMEDIATE UPDATE *2019-10-07* This app is awesome & very mobile friendly BUT it needs an IMMEDIATE UPDATE. . . There’s quite a few bugs in it like, I’m trying to register new Clients & after writing all their info correctly and click ‘Add Client’ it just DOESN'T DO ANYTHING 😑 I’m trying to run a business here & you guys are a multi billionaire company.. Let’s step it up please.. Then & only then, will you get your 5 stars ⭐️⭐️⭐️⭐️⭐️ ## Most critical reviews (10 lowest-rated) ### 1/5 — Too many issues!! *2026-04-28, version 1.0.185* I have issues every single days ### 1/5 — Restart/ new version *2026-02-19* I keep getting new version notification then when I put in password it just repeats. Doesn’t update anything ### 1/5 — FRUSTRATING *2023-10-17* The software has far too many issues to list, but I must mention the crashing and having to relog in every time you want to take a step. The review "TOTALLY UNUSABLE FOR MY CLUB" is right, and just thinking about it makes my anxiety rise. Please do better soon. ### 1/5 — Totally Unusable for my Club *2023-10-06, version 1.0.138* This app is 100% unusable for my club. I do 100-150 services per day and it is cumbersome and unreliable. It is missing some very vital, basic features such as printing order tickets that clearly describe the order as opposed to trying to use a receipt to work off of. It also does not allow us to accurately build items or create upgrades, and makes us create multiple forms of the same shake in different sizes in order to fulfill the correct requirement to receive proper volume for our services. Building items in the menu itself is a nightmare, and it takes hours to accomplish just a small portion of our menu. We have a large menu with lots of items and lots of variations, and it is extremely challenging. I am not able to fully switch over to this app to use as an actual processing system, and I simply use it because I am forced to in order to receive my volume. I have to use an outside system to actually process payments so that I can have some that is reliable for my customers. I am extremely disappointed in this app as I was really hoping that it would reduce my workload and I stream it has only added more steps and takes time away from building my team and business. I also hinders people’s interest in becoming club owners themselves because it is so difficult. ### 1/5 — Too many glitches! *2022-11-29* Honestly this app gives me so much trouble almost on a daily. It’s a great convenience for my customers but when it doesn’t give me notifications and my customers show up wondering why their order isn’t ready it makes them frustrated. Never mind the fact that it glitches ALL OF THE TIME! Orders will literally show up blank and there is no way to delete them for MONTHS and then randomly they delete. Or the orders disappear and it doesn’t charge my customers. Also now the newest issue is online orders when being paid in store will not charge the customers tax so I was out a lot of money until me and my employees realized it wasn’t charging tax. Now we have to delete every pre order that doesn’t charge tax and create a new one to cash them out. This app is more of a pain then good! ### 1/5 — App Crash *2022-11-15, version 1.0.119* App continues to crash ### 1/5 — Could be better *2022-10-28* Can you please make it where we can change the prices at once instead of one at a time ### 1/5 — Won’t load *2022-05-11, version 1.0.101* Fix that it won’t load the reports or for me to allocate volume ### 1/5 — Absolute trash *2022-01-19, version 1.0.91* I wonder if they at least gave the herbalife employees they forced to 5 star review a little bonus, or if they just threatened their jobs if they didnt. ### 1/5 — Oh an update *2022-01-17* Look they just updated the app! But they just added bad features nobody asked for, and left all the annoying things everyone hates. ## Most praised reviews (10 highest-rated) ### 5/5 — We have issues to delete or remove duplicate customer please I’m need to remove *2024-05-30* How to delete duplicate ### 5/5 — Bugs!? *2022-10-17* Please fix whatever is wrong. I can not create new items or fix items on my menu!! ### 5/5 — Toto *2022-01-18* Love this app, it makes things simple ### 5/5 — Excelente app!!! *2022-01-09, version 1.0.89* Muy buena app y nos facilita la administración de el club!!! ### 5/5 — Keeps asking for update every week is annoying *2021-08-26* Is this happens to someone else ? ### 5/5 — Excellent *2019-10-16* Been using app for 2 months now and it’s a life saver!!!! ### 4/5 — Issue with menu management *2022-09-08* Currently unable to add ingredients to no menu item from iPad ### 4/5 — Satisfacción *2022-06-30, version 1.0.107* Súper cómoda para trabajar con ella y sobre todo para poder documentar, aunque confieso que en ocasiones se pone lenta y la actualización de los puntos demora en verse reflejada. ### 4/5 — Deletes items please fix *2020-08-14* This app is so great but with one big problem it deletes items randomly which it isn’t much of a big deal to just add the item again except now when I add a item with this new update it still won’t show up on the register so now I can’t charge for the proper things I hope this gets fixed really soon hard to explain to people why their 16oz shake is being charged as different items because the shake item no longer exists a 5 star will be given when the problem is solved I would think a company as big as this would hire some decent developers to properly update this system without adding other problems ### 4/5 — Split Payment option *2020-05-21* App needs a split payment option or it should allow someone to make partial payment cash and rest on a credit/debit card. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*