# HLA360° app by HLA — user reviews > 39 indexed App Store user reviews of HLA360° app by HLA by Hong Leong Assurance Berhad, rated 2.30/5 from 4 ratings. - Source: https://appshunter.io/ios/app/hla360-app-by-hla/id1175992963/reviews - App overview in markdown: https://appshunter.io/ios/app/hla360-app-by-hla/id1175992963.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 2 · 1★ 1 ## Newest reviews (17 of 39) ### 1/5 — App done by chef? *2024-05-02, version 3.4.1* I want to make payment, the app asking me to select policy, then next step ask me key in policy number? Are you serious? They why the hell you ask me to select policy at the 1st step? ### 1/5 — App hang (lag) *2024-03-26, version 3.4.0* App slow macam siput 8481 ### 1/5 — Problem uploading verification docs *2023-12-19, version 3.2.5* So difficult to just upload a picture. Selected my picture but there is no button to upload! ### 1/5 — Worst apps ever!! *2023-11-06, version 3.2.4* Not user friendly and the most irritating part is super slow to load up all the stuff. Hello!! Spend some money and get a better developer for the apps and the websites too!! Regret to buy insurance in this company with such a poor services on both website and apps!! ### 1/5 — Do not have ‘Update Payment Method’ click *2023-06-30, version 3.2.3* I’ve just go to the HLA branch to change my credit card payment method. And the counter service informed me that this can be done through the apps. So I just go home and try it. But tried to looking for half an hour also didn’t find out the click. But very weird, the website have shows the steps of update payment. However the apps and website customer portal totally do not have this click. So please HLA360, please update the customer portal in order to enhance the apps service. ### 1/5 — Face ID NEVER WORKS! *2023-02-25, version 3.1.6* Please update this bug. This problem has not yet resolved for almost 1 year ### 1/5 — Transaction history is not working *2022-07-07, version 3.0.1* Please fix the transaction history. I have been paid for 1 policy since 2019 and transaction history is Zero ### 1/5 — Not user friendly *2022-03-19, version 2.5.1* Biometric authentication not working. When tried to reset password, the app locked completely and need to make call to unlock. Im using other insurance company apps, so far not much problem. Guess I will need to uninstall this HLA app. ### 1/5 — Worst app *2021-08-26, version 2.4.0* Worst apps insurance is scam ### 1/5 — Extremely Poor *2021-07-01, version 2.3.1* Got a policy since July last year. Unable to see my policy in the app as always and I wondered if it was my problem initially. Uninstalled and reinstalled the app in March and finally able to see my policy + details. Happening again now and it’s just pure blank. Does that mean I need to uninstall + reinstall every single time just to check my policy? Or should I just uninstall for good? ### 1/5 — Unable to use *2021-04-15, version 2.2.0* Register for a long time but can see full details of my policy.. suck.. ### 1/5 — Not functioning *2021-03-12, version 2.1.1* Please take note the option after payment, when we click on the print. It’s suppose to generate a PDF files receipt but it’s not functioning, I been Paying my policy & family policies, it’s not generate the pdf receipt. Please rectifier the issue ASAP. Tq ### 1/5 — Change new passowrd *2021-03-03, version 2.1.1* I forgot my previous password. Wanted to change it but it ask for existing password. I don’t remember my existing password that why I wanted to change my password. Why create apps that is not user friendly? ### 1/5 — Macam Yes Tapi Bukan *2021-02-20, version 2.1.1* The app itself looks great but super inconvenient and lack of back end support. I bought a policy last year 2020 and now is 2021, the app there still written my number is still pending for verification. Why is it such a big hassle? Please work on getting your apps work together and for instance do check on AIA app see how they do it. Their app is great n up to date. Respond is fast. N super convenient. If you all unable to manage the app then please don’t even have it. ### 1/5 — Can’t see details of the policy *2021-02-16, version 2.1.1* Very lousy app, only able to see due date of the policy without policy details on mobile phone; seems like the app just for your convenient to collect payment without considering costumer needs. ### 1/5 — Not user friendly. Too complicated to use. *2021-01-26, version 2.0.20* This apps is useless ### 1/5 — Useless apps ever *2020-10-12, version 2.0.20* Useless apps ever ## Most critical reviews (10 lowest-rated) ### 1/5 — Super unoptimized app *2025-08-25, version 3.8.0* The UI is terrible, non of the function is working, policy is now showing, unable to verify phone number ### 1/5 — Trash app *2025-06-28, version 3.7.0* Trying to register but unsuccessful x99 just becaus of that stupid numbers ### 1/5 — Slow payment *2025-05-07, version 3.7.0* AxA 1wekk settle this HLA 1month still cant😂😂😂 ### 1/5 — No user friendly *2025-04-16, version 3.7.0* Need logo in website first before use the app Totally no user friendly Some features need switch between web page and app?!?! Does it make sense? What’s is the purpose for using apps? ### 1/5 — Nonsensical verification requirements *2025-04-04, version 3.7.0* Policy paid & inforced, why make it difficult to customer to be verified further? Wasn't the premium short paid? Shhessh! ### 1/5 — App Keeps Crashing *2025-03-14, version 3.7.0* The app keeps crashing whenever i try to submit a claim and also the overall app navigation is slow and not user friendly. ### 1/5 — When are you going to improve *2024-11-28, version 3.6.0* The apps should feature record of past payments, not just payable amount. When I select transaction history, I only see no record message. When is this apps going to have improvement? ### 1/5 — worst app ever made *2024-09-30, version 3.4.5* worst app that ever made ### 1/5 — Poorly design app *2024-09-02, version 3.4.5* What is the purpose of the app if the customer cant view their contract and etc? ### 1/5 — Don’t be Stingy… *2024-08-24, version 3.4.5* Consider investing more in the application, it would definitely improve your reputation. Hire someone who can do a better app…. At least do some improvement on the UI… Honestly, even a college student could do a better job….. It’s 2024, yet the UI of this app feels like something from a decade ago. It makes me feels “young” again. ;) ## Most praised reviews (7 highest-rated) ### 3/5 — overall is good *2020-02-27, version 2.0.14* so far so good ### 3/5 — App crash *2020-02-04, version 2.0.14* App crash when 1. Click “Drop a message” 2. Click “ Select Statement Date “ ### 3/5 — Click PAY but didn’t work *2019-02-11, version 2.0.6* I clicked PAY & it doesn’t work Pls fix asap ### 2/5 — Bad UX experience *2024-06-23, version 3.4.4* Which intern developed this.. ### 2/5 — Nothing is there *2023-12-30, version 3.2.7* I tried logging in on both app and website but none of my policies were showing, this is very alarming and I personally already have trust issues etc this is making me having bouts of anxiety over this. ### 2/5 — App bug *2021-04-20, version 2.2.0* When click fund details, the system kick me out. ### 2/5 — Please fix the payment features on iPhone X *2019-01-15* Payment button is covered after selected the policy on iPhone X. Please fix the UI. **Developer response:** Hi Rexunzo... This has been fixed. Thank you for your review. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-31.*