# HLB Connect Mobile Banking App — user reviews > 82 indexed App Store user reviews of HLB Connect Mobile Banking App by Hong Leong Bank Berhad, rated 4.80/5 from 328 ratings. - Source: https://appshunter.io/ios/app/hlb-connect-mobile-banking-app/id1446719260/reviews - App overview in markdown: https://appshunter.io/ios/app/hlb-connect-mobile-banking-app/id1446719260.md - Rating breakdown: 5★ 288 · 4★ 24 · 3★ 6 · 2★ 2 · 1★ 8 ## Newest reviews (12 of 82) ### 4/5 — Online Web Payment Problem *2026-04-29, version 2.1.17* For quite awhile now, the online Web payment cannot be processed. Each time upon submission to process payment, the page will clear out and restart process. No message for failed payments. A big let down. ### 3/5 — New Quick pay very inconvenient *2026-04-07, version 2.1.16* Why the quick pay function became so extra in the apps main page? I like old quick pay function very much, aways use it to pay for my monthly fix expenses , just to edit some keyword at reference part. But now quick pay only show me 2 old transactions, I saw the 3rd 1 but cannot reach it. So I need to do everything from a to z for every payment now. Waste alotsof time. Can you give back my old quick pay function. ### 3/5 — Loading online banking page *2026-03-12, version 2.1.15* At first it was good and smooth. But recently i think starting on Feb 2026 onwards while i want to do payment or any online banking transaction from this apps, it will stuck there and sign in page with blank page. I cannot proceed with payment or anything and have to switch to another online banking account to proceed payment while my internet is doing fine. I hope management can improve this apps. ### 3/5 — notifications *2025-08-29, version 2.1.9* Overall is fine maybe if add a changing number OPT options make it perfect but i the problem is why everytime i received money when people transferred money to my bank account it didn’t showed up the notification. I did not get the notification at all? Please fix this problem. ### 4/5 — Transaction History *2025-07-15, version 2.1.8* Please return the transaction history that displays at the top upon login. It used to be so EASY to make ad-hoc payment by just clicking the shortcut icon of the last payee but NOW I have to click so many buttons just to make a simple transaction. ### 4/5 — No auto night mode *2025-02-28, version 2.1.2* Please make night mode into auto mode according to system settings instead of a switch to toggle. My system settings is auto light mode during the day and dark mode at night. Please make it auto. Thanks. ### 2/5 — HLB APP GETTING BUGGY, SLOW AND COMPLICATED *2025-01-07, version 2.1.1* Last time HLB app is simple, clear cut and secure. Nowadays the app is getting very packed with many things but getting slower and ‘buggy’. Sometimes worse, it cannot even log in!? Want to transfer money but it tells u now have error u can’t login. What an inconvenient! Banking app should be simple and secure to use, not over-complicated. Am thinking of closing down HLB account and migrate all funds to MBB which their app work flawless for the past 8 years I using them. Thumbs down to HLB app programming team, their app is getting disappointing and laggy. Do a internal review please. ### 1/5 — Don’t apply online *2024-12-26, version 2.1.1* Don’t bother to apply account online because you will need to go branch to activate. What happened to me is I apply an account for my daughter with hong leong apply app. After application sent, I received an email from hong leong to deposit rm20 to activate account. After bank in rm20, they told me my daughter account is deactivated and need her to activate it at branch. I now can’t close the account or get back my money unless I sent my daughter to hong leong. Seriously Hong Leong bank?! ### 2/5 — 开不了 *2024-12-07, version 2.1.1* 07 Dec 2024 突然登入不了，也没有任何通知 ### 1/5 — Unable to access *2024-10-24, version 2.1.0* I'm really disappointed. I can't log in to my account after switching to a new mobile device. My previous phone had a problem and won't turn on at all. How am I supposed to remove the old device? To be frank, the others banking app doesn't offer any troubleshooting options for this issue. Is there any way to avoid removing the device? This situation has been incredibly inconvenient and frustrating for me. :( ### 1/5 — App has bug *2024-10-24* App **Developer response:** Thank you for your review. We're sorry for the inconvenience. Please reach out to us by: Calling: 03-76268899 Email: HLOnline@hlbb.hongleong.com.my Our officers will investigate this & ensure we resolve it for you. ### 3/5 — ？ *2024-10-16, version 2.1.0* I have been using it for more than ten years, but the app is getting worse and worse. I can’t see my previous spending records on my credit card. ## Most critical reviews (10 lowest-rated) ### 1/5 — bad Design and bad UI & UX *2026-05-07, version 2.1.17* Very poor app design and user experience. The interface is confusing, scattered, and not intuitive at all. Even something as basic as authorizing a payment becomes unnecessarily frustrating. After logging in, sometimes you need to exit the app completely, close it, and reopen it just to continue the authorization process properly. Finding previous transactions or scheduled transfers is also extremely difficult. The menu structure feels messy and badly organized. Editing a scheduled transfer is especially frustrating — it almost feels like the app is intentionally designed to make editing difficult. The dark mode and light mode are also poorly designed. The contrast is bad, and the light mode is excessively bright and uncomfortable to look at. For a banking app, usability and clarity should be a priority, but this app makes simple banking tasks stressful and time-consuming. Please seriously improve the interface, navigation, and overall user experience. ### 1/5 — can’t download on ios 26.2.1 *2026-02-14, version 2.1.14* UPDATE: the developer replying same to everyone without taking note of serious concerns as its not supporting the ios patest updates. Whatsa the point of DEVELOPER REPLY if they copy paste the same reply to everyone asking contact customer service???? Hello? It’s software issue, which should be taken note and fix by developers, not customer service. I just changed my device. All of the job apps are compatible on the iOS except this one. Does even the tech team care to notice and fix the compatibility? ### 1/5 — Bad Banking Experience *2026-01-20, version 2.1.14* Staff are not helpful, and dealing with the call center feels frustrating and unprofessional. Instead of assisting, responses are slow, unclear, and often feel like they are deliberately delaying customers who urgently need help. When money is involved, this kind of attitude is unacceptable. The overall experience is bad — poor support, weak accountability, and endless follow-ups with no real resolution. Communication is inconsistent, and customers are left feeling ignored rather than supported. Installing this application is something you will likely regret. For a bank, trust is everything, and this app fails to deliver even the basics of reliability, responsibility, and proper customer care. If you value your time, peace of mind, and financial safety, think carefully ### 1/5 — Got detection *2026-01-18, version 2.1.14* After update ios, apps say jailbroken device ### 1/5 — New update sucks don’t know why my phone never jailbreak and it detect and can’t open *2026-01-16* New update sucks don’t know why my phone never jailbreak and it detect and can’t open **Developer response:** Thank you for your review & feedback. We are constantly learning and will ensure that improvements are made to improve and enhance your experience using the CONNECT feature. Please reach out to us by: Calling: 03-76268899 Email: HLOnline@hlbb.hongleong.com.my Our officers will investigate this & ensure we resolve it for you. ### 1/5 — Excessive measures makes usage inconvenient *2025-10-14, version 2.1.11* I don’t see the point to implement Face ID JUST to view OTP when you already have done the device binding and other safety measures? There’s a short time limit to input OTP in other apps, I don’t want to waste time doing Face ID! This so-called security measure is excessive and unnecessary, no other banks does this. Please reconsider this measure, and allow us to view OTP directly from the app instead of needing biometric verification. Or at least make the biometric verification to view OTP [optional] for people who wants to use it, instead of FORCING everybody to use it. At this rate you might as well force everyone to use Face ID for logins too. And if you do that, I will just change to another more user-friendly bank. ### 1/5 — Need serious improvement *2025-09-20, version 2.1.9* This banking app is very disappointing. It frequently disconnects and logs users out unexpectedly, which makes it unreliable for important transactions. The system is not stable, and there seems to be no proper support or responsibility taken to resolve these issues. As a banking app, it should prioritize security, stability, and user convenience, but instead it causes unnecessary stress and wasted time. Please improve the performance and provide better customer support for users. ### 1/5 — Non stop loading and connection has time out (MOB0066) *2025-06-30, version 2.1.6* I’ve been a customer of Hong Leong Bank for over 10 years. Unfortunately, the experience with your mobile banking app has become increasingly disappointing. The recurring MOB0066 error—which blocks basic access and functionality—is unacceptable. It’s frustrating not only because of the error, but also the lack of any clear explanation or fix. I’ve lost trust in the app’s reliability, and this was the final straw. I’ll be closing my account and moving my assets to another bank that takes digital banking seriously. Thank you for the past years, but it’s time to move on. ### 1/5 — add new features into hong leong bank apps *2025-02-22, version 2.1.2* 1. Please add notification name with their banks names when someone transfers money so that easy we can know who was it.. 2. Please add the transaction successfully transfer or unsuccessful so that we can easy look the details very clearly about the money on our apps bank online 3. Please add the people account names that we recently transferred account so that we can easy transfer without fill back the details when transferring money ### 1/5 — Very not user friendly *2025-01-06, version 2.1.1* I am extremely disappointed with this app. It's not user-friendly at all and lacks flexibility. Despite personally calling their customer service center, I still cannot remove a device from my account. Moreover, my funds are now locked up and can't be used. This is completely unacceptable and has caused me a lot of frustration. I would not recommend this app to anyone until these issues are resolved. ## Most praised reviews (10 highest-rated) ### 5/5 — User-friendly and Efficient *2026-06-12, version 2.1.18* The app layout is clean and navigating through my accounts is seamless. Transferring funds and paying bills only takes a few taps. Very dependable for daily use! ### 5/5 — Ok *2026-05-25, version 2.1.18* Ok sagat ### 5/5 — Alifa hair salon *2026-03-06, version 2.1.15* Saya sangat berpuas hati dgn perkhidmatan di hong leong bank..staf sangat mesra,proses urusan cepat dan mudah’connect juga senang di gunakan. ### 5/5 — One of the easiest banking apps to use *2026-02-23, version 2.1.14* Been using for a year, so easy to do online transactions ### 5/5 — Easy to use *2025-11-26, version 2.1.12* Good app. Easy to use and I can perform so many types of transactions on it. ### 5/5 — Excellent service as far as im using since 2023 *2025-08-12, version 2.1.9* I’ve been using it since 2023, easy interface, easy to download bank statement, easy to transfers money, easy access to increase money limitation in bank. Keep up good work. ### 5/5 — Probably the Most Consistent Banking App out there *2025-07-16, version 2.1.8* Been a loyal HLB customer for 8 years now, never has this app crashed or not worked for me. As a software engineer myself I have to say, the dev ops team did an excellent job on this one. Well done ### 5/5 — Good *2025-04-30* Good **Developer response:** Thank you for your 5-star review! Your feedback motivates us to keep improving and delivering the best banking experience. If there's anything more we can do, don't hesitate to let us know! ### 5/5 — One of the best *2024-03-13, version 1.1.50* I’ll just say that this is hands down one of the best banking app among the banks in Malaysia. There’s just one thing that has bothered me. Transactions don’t get updated in realtime i.e. re-login is required. Hope this functionality is added soon. Good job. ### 5/5 — Security Update: One Device Per Customer *2023-09-30, version 1.1.46* I can’t login after Restore my iphone After login keep Ask Security update: one device per customer,please Remove the Current Device How I Remove the current device just keep ask One device per customer and can’t login..when use another phone just same… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*