# HMH Well — user reviews > 74 indexed App Store user reviews of HMH Well by HMH Hospitals Corporation, rated 2.80/5 from 71 ratings. - Source: https://appshunter.io/ios/app/hmh-well/id978484385/reviews - App overview in markdown: https://appshunter.io/ios/app/hmh-well/id978484385.md - Rating breakdown: 5★ 26 · 4★ 1 · 3★ 6 · 2★ 6 · 1★ 32 ## What do users think of HMH Well? Overall sentiment: negative **Pros** - 👍 Convenient all-in-one app - 👍 Easy to use and navigate - 👍 Access to MyChart results - 👍 Telehealth/video consultations - 👍 Find doctors and locations - 👍 Schedule appointments - 👍 Access medical records - 👍 Health tips and reminders - 👍 Works with fitness trackers - 👍 Simple and reliable healthcare - 👍 Good update access to everything - 👍 Helpful to find doctor and notes - 👍 User-friendly interface - 👍 Top buttons for needed resources - 👍 Easy to track health info - 👍 Excellent service for COVID vaccine - 👍 Impressive features in hospital app **Cons** - 🐛 App not working/crashing - 🐛 Unable to stay logged in - 🐛 Poorly optimized app - 🐛 App opens browser instead of within app - 🐛 Lost Face ID/Touch ID login - 🐛 Manual sign-in required - 🐛 No print function for results - 🐛 PDF download/sharing issues - 🐛 Convoluted website interface - 🐛 Old version was better - 🐛 Glorified web browser - 🐛 No 'back' option in browser - 🐛 Difficult to navigate new interface - 🐛 Too many things thrown at user - 🐛 Annoying and time-consuming - 🐛 Difficult to find info in MyChart - 🐛 App is pointless after update - 🐛 Mobile website experience - 🐛 Cannot sync with Apple Health - 🐛 Cannot upload pic of insurance card - 🐛 Cannot submit feedback in app - 🐛 Useless app for new users - 🐛 Setup issues - 🐛 No confirmation for setup/tickets - 🐛 Server errors - 🐛 Cannot see child's information - 🐛 Lost ability to switch profiles - 🐛 Cannot review test results - 🐛 Frustrating location selection - 🐛 IT support unhelpful - 🐛 Never remembers sign-in info - 🐛 Not sized correctly for iPhone - 🐛 Information not current after password reset - 🐛 App freezes - 🐛 Links not working - 🐛 Cannot share test results with Apple Health - 🐛 Not mobile friendly - 🐛 App gets stuck/doesn't open - 🐛 Cannot do simple comparisons of past test results - 🐛 Standard lab results not on same page - 🐛 Customer service has no software knowledge - 🐛 App crashes routinely - 🐛 Lost 'Share My Records' capability - 🐛 Cannot obtain graph of results - 🐛 Cannot create account - 🐛 Map will not load - 🐛 Surprise bills/undisclosed costs - 🐛 Inconvenient telehealth costs **Commonly reported bugs** - App crashes frequently - App not working - Unable to log in - Unable to stay logged in - Login issues - Password reset not working - Verification code issues - App opens a browser window - Face ID/Touch ID removed - No print option for results - PDF download/sharing errors - App freezes - Links not working - Cannot upload photos of insurance card - Cannot submit feedback - Setup issues - Server errors - Cannot see child's information/switch profiles - Map not loading - App not remembering sign-in info - Information not current after password reset - App not sized correctly for iPhone - App gets stuck and doesn't open - App crashes after sending login credentials - Terms and conditions not loading - No connection to server message - Password screen shows only numbers - App forces user to website - No 'back' option in browser - Random server errors **Most requested features** - Restore Face Recognition/Face ID/Touch ID - Add print function for test results - Allow PDF download/sharing of results - Improve MyChart navigation - Restore ability to switch between child/family profiles - Improve mobile website experience - Allow syncing with Apple Health - Scale down photos for insurance card upload - Fix feedback submission - Improve app optimization - Add dark mode - Improve integration between different app features - Allow selection of specific locations (e.g., RBMC Perth) ## Newest reviews (10 of 74) ### 2/5 — Doesn't work well *2026-07-23, version 9.0.9* Does not stay logged in to My Chart so if you accidentally click something you have to log in all over again. Also does not accurately show my location and is showing the farthest hospital and urgent care. ### 3/5 — App currently not working *2025-08-15, version 8.10.0* The app is currently not working for me. Tried logging off and back on and reinstalled but nothing is working. ### 5/5 — Top Buttons Are The Best! *2024-12-05, version 8.7.0* I think this app is very user-friendly. I love that right at the top it has the most needed resources such as MyChart and video visit appointments. Well done! ### 5/5 — So good. *2024-11-11* I find this app super helpful I can find my doc, make an appointment., getting my doc notes is great too. But someone should fix the MyChart. It’s too hard to find info in MyChary. ### 3/5 — Old version *2023-09-26, version 8.0.8* Personally I really liked the old version before having to use the internet to directly log in. I felt that it was easy to use and I liked using face id to login. I enjoyed having specific areas that were clearly labeled for specific things. Now when I login to the website I have so many things being thrown at my eyes. This new way is much more annoying and takes longer. ### 1/5 — App is trash after update *2023-09-08, version 8.0.8* I rarely write reviews but the app is garbage now after this latest update. I used to be able to use Touch ID to get in but I can’t now. I have to reenter my password in all of time. It basically is just a web page now. Horrible. Please revert it back! ### 1/5 — App is pointless after Aug 2023 update *2023-08-25, version 8.0.8* I loved this app before the update. Was able to access test results, messages, billing, etc. just by logging into the app. Now you have to log into the app and then log into mychart through the app - why wouldn’t I just go to safari then? ### 2/5 — Gutted *2023-08-25, version 8.0.8* They just gutted the app and now it’s a mobile website. Can I no longer sync with Apple Health too? ### 1/5 — Terrible app *2023-03-22, version 8.0.6* Cant ever send any messages to my current doctor, crashes, its slow. The only option that works is to make payments, that one never crashes of course ### 2/5 — Cant uplod pic of insurnace card, then cant submit feedback *2023-02-13, version 8.0.6* App complains photo from phone os too big, it should just scale it down for me. Tried to submit feedback in app and the app just gives an error and wont let u submit anything. ## Most critical reviews (10 lowest-rated) ### 1/5 — Surprise bills *2026-04-06, version 9.0.5* 5 minutes video with a doctor was $365. My co pay was $234.78. None of this was disclosed before service. ### 1/5 — Unable to stay logged in *2025-09-16, version 9.0.0* This app is poorly optimized ### 1/5 — What happened to Face Recognition??! *2024-02-25, version 8.1.0* Last update eliminated face recognition, so now need to manually sign in…. why?? ### 1/5 — No print function? *2023-11-30, version 8.0.9* How is it possible that you can access your test results and not have a print button? Download in pdf? Word at least? Then the option to share and it sends you to this useless website, which is so convoluted like the this app, where the print doesn’t even work properly. What year is this? What is in the developers mind? I would like to know. ### 1/5 — Used to be much better *2023-11-06, version 8.0.9* The old version of this app was much better. They went backwards with this recent update. It’s now a glorified web browser that doesn’t even have a “back” option that works properly. What a shame. ### 1/5 — What happened? *2023-10-11, version 8.0.8* Why would you guys stop supporting the app. Now instead of being able to log in it opens a browser that loads to other websites. The app use to be so convenient and well made and now I have to rely on a browser to look at my profile. This is disappointing to the highest degree. Why change what was good? ### 1/5 — Update is absolute trash *2023-09-28, version 8.0.8* Latest update turned a mediocre app into an annoying, difficult, and time consuming webpage. Stop “fixing” things that were working just fine. ### 1/5 — App is not working *2023-09-19, version 8.0.8* This app used to work. I wouldn’t be surprised if it is not working because of the constant updates on our phones. They can’t keep up with it. ### 1/5 — Latest Update Is Horrible!! *2023-09-15, version 8.0.8* Not sure why they changed the original functionality but instead of logging in with Face ID now I have to enter a user name and password each time. And the overall experience has declined. There use to be icons that you can easily select to see results but now it is pop-ups. Go back to the old design!! ### 1/5 — Made it worse *2023-09-14, version 8.0.8* I remember the days where I launched the app, and everything was done within the app, now you go to log in to the App and it launches a mini browser window. Aren’t updates supposed to make things better? ## Most praised reviews (10 highest-rated) ### 5/5 — Simple yet effective *2024-12-17, version 8.9.1* I like how I am able to see MyChart results, have a telehealth session, and find a doctor all in one place. VERY convenient app. ### 5/5 — Healthcare at your Fingertips *2024-12-17, version 8.9.1* The HMH Well App makes managing your health easy. You can schedule appointments, check medical records, and chat with your healthcare provider—all from your phone. Video consultations are smooth and clear, so you can see your doctor without leaving home. The app also gives you health tips and reminders, and it works with fitness trackers to monitor your health. It’s perfect for anyone who wants simple and reliable healthcare at their fingertips. Great job to the developers! ### 5/5 — Easy to use! *2024-12-17, version 8.9.1* This app is extremely easy to use and friendly! Been able to navigate all my HMH needs through this app. ### 5/5 — Good update today *2024-12-16, version 8.9.1* I like thd access to everything. ### 5/5 — Nice update *2024-12-10* This works well. I like the access to MyChart ### 5/5 — So good. *2024-12-06* I find this app super helpful I can find my doc, make an appointment., getting my doc notes is great too. ### 5/5 — Works well enough *2024-12-05, version 8.7.0* Provides easy access to find docs and locations plus MyChart. Could use a facelift though and tighter integration between different things. ### 5/5 — Easy to Use *2024-12-05, version 8.7.0* Found it very easy to find my doctor and access MyChart. As colder weather is upon us I will be taking advantage of the 24/7 option/appt. ### 5/5 — Very useful app *2024-12-05, version 8.7.0* Very easy to look up doctors throughout New Jersey then book an appointment! ### 5/5 — Helpful and well organized *2024-12-05, version 8.7.0* I’ve used this app several times to schedule appointments and access MyChart and have always found it to be simple and convenient. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-27.*