# HMSA: 24/7 Online Doctor Visit — Video call board-certified MDs

> On-demand virtual doctor visits via video call in Hawaii. (iPhone/iPad app by Hawaii Medical Service Association.)

- Source: https://appshunter.io/ios/app/hmsa-247-online-doctor-visit/id585805380 (this page in markdown: same URL + `.md`)
- Developer: [Hawaii Medical Service Association](https://appshunter.io/developer/432366958)
- Category: Medical
- Price: Free
- Rating: 4.86/5 from 8,648 App Store ratings · 105 written reviews indexed
- Age rating: 17+
- Requires: iOS 13.0 · 75 MB
- Languages: English
- Released: 2013-11-25
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/hmsa-247-online-doctor-visit/id585805380/reviews.md

## What is HMSA?

HMSA’s Online Care virtual doctor app connects you to the best doctors on demand, from anywhere in Hawaii. There's no need to make a doctor appointment - download the app and get real-time virtual care from a doctor, pediatrician, or therapist on your mobile phone. Online doctors are available 24/7, 365 days a year, and you can make an appointment with a therapist of your choice. It’s easy, secure and affordable.

Have a question to ask a doctor, pediatrician or psychologist? Get the care and treatment you need urgently - typical issues include:
• Diabetes and hypertension
• Bladder and urinary concerns
• Cold and flu symptoms
• Skin Conditions
• Headache, fever, ear pain
• Bronchitis
• Medication management
• Depression and anxiety disorder

Just choose the type of visit you are looking for and select a provider. Depending on the issue at hand, the doctor can diagnose, suggest follow up, and prescribe medication, when appropriate. Our doctors care about helping you feel well! Get the #1 medical app in Hawaii now!

Please note that telehealth is not for emergencies. If you’re having a medical emergency, call 911.

Now integrated with Apple’s Health app, you can share your health information with the doctor during your Online Care visit such as your heart rate, blood pressure, temperature, blood glucose, weight, nutritional information, and respiratory rate.

## Key features

- 24/7 virtual doctor visits
- Video calls with MDs, pediatricians, therapists
- On-demand care, no appointments needed
- Prescription services
- Mental health support
- Apple Health integration

## What do users think of HMSA?

Overall sentiment: positive

**Pros**

- 🚀 Convenient telehealth option
- 👍 Friendly and professional providers
- 🔒 Secure and private
- 💡 Helpful for busy lifestyles
- 🚑 Useful during COVID-19 pandemic

**Cons**

- 🐛 Frequent technical issues with video/audio
- ⏱️ Long wait times to connect with providers
- 🤔 Confusing provider availability status
- 💳 Inconsistent copay calculation
- 🔍 Difficult to find and connect with regular providers

**Commonly reported bugs**

- App crashes during calls
- Inability to use Bluetooth devices
- Login and account issues
- Inconsistent copay and insurance processing

**Most requested features**

- Improved video and audio quality
- Faster connection times
- Clearer provider availability status
- Ability to easily connect with regular providers
- Seamless integration with insurance and billing

## Recent user reviews (10 of 105)

All indexed reviews: https://appshunter.io/ios/app/hmsa-247-online-doctor-visit/id585805380/reviews.md

### 5/5 — Grateful!

*2026-05-01, version 12.22.400*

Thank you for giving me the opportunity to seek help from home

### 3/5 — Confused

*2026-04-15, version 12.22.400*

The app was confusing. It took me to providers that wasn’t mine.

### 5/5 — very nice doctor

*2026-04-01, version 12.22.400*

wonderful and easy to do from home. thank you.

### 5/5 — Single parent savior

*2026-03-15, version 12.22.400*

Thank you. I can’t miss work being a single parent and this platform has helped me tremendously for both myself and my daughter. We have HMSA quest and I hope that doesn’t change for quest members. The Doctors are really helping and thorough. Thank you!

### 5/5 — 5 stars

*2026-02-12, version 12.22.400*

I’ve used HMSA Online Care twice and both Dr.s were very nice and helpful! I appreciate the convince of this app especially when you don’t feel good and the last thing you want to do is try get an appointment last minute or you have to wait a long time in waiting room

### 5/5 — Worked for me!

*2026-01-19, version 12.22.400*

I had to wait for a doctor that was licensed in California to able to prescribe, 3 doctors later I Dr. Fish was efficient and friendly. The whole experience beats sitting in a waiting room.

### 5/5 — On line therapist

*2025-12-12, version 12.22.400*

I believe it’s so important to stay in contact and have access to mental health issues as well as medical issues. It expedites the healing process as well as supports the patient to take care of themselves,so I thank you .
Eileen Hartwings

### 5/5 — My go to app in times of need

*2025-09-27, version 12.22.400*

How awesome is this app?! Being able to seek professional help in my underwear is the best!

### 5/5 — Online Care is the best!!

*2025-08-23, version 12.22.200*

Love this app! It’s so easy to navigate and I never have any issues! Having online care is the best!

### 5/5 — Good provider

*2025-07-15, version 12.22.200*

Dr was thorough and friendly

## Frequently asked questions about HMSA

### What is HMSA: 24/7 Online Doctor Visit?

This app provides on-demand virtual doctor visits via video call with board-certified physicians, pediatricians, and therapists. It allows users in Hawaii to receive immediate medical and mental health care without needing to schedule an appointment.

### What kind of medical issues can I address with the online doctor?

You can get care for common issues such as diabetes, hypertension, bladder concerns, cold and flu symptoms, skin conditions, headaches, fever, ear pain, bronchitis, and medication management. Mental health concerns like depression and anxiety disorder are also addressed.

### Is this app free to use?

Based on the provided information, the app is free to download and use. The description mentions it is 'affordable' but does not specify a direct cost for the app itself, implying potential per-visit fees or insurance coverage.

### What are the benefits of using this app?

The app offers convenient, 24/7 access to healthcare professionals, eliminating the need for appointments. It also integrates with Apple Health to share vital health information with your doctor, and can provide prescriptions when appropriate.

### Is this app suitable for medical emergencies?

No, this app is not for emergencies. If you are experiencing a medical emergency, you should call 911 immediately. The app is designed for non-life-threatening conditions and general health inquiries.

## Version history (last 5 releases)

### 12.23.000 — 2026-05-01

Performance enhancements to increase reliability and speed

### 12.22.400 — 2025-09-19

Performance enhancements to increase reliability and speed

### 12.22.300 — 2025-08-29

Performance enhancements to increase reliability and speed

### 12.22.200 — 2025-01-11

Performance enhancements to increase reliability and speed

### 12.22.100 — 2024-12-14

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*
