# HMSA: 24/7 Online Doctor Visit — user reviews > 105 indexed App Store user reviews of HMSA by Hawaii Medical Service Association, rated 4.86/5 from 8,648 ratings. - Source: https://appshunter.io/ios/app/hmsa-247-online-doctor-visit/id585805380/reviews - App overview in markdown: https://appshunter.io/ios/app/hmsa-247-online-doctor-visit/id585805380.md - Rating breakdown: 5★ 7,297 · 4★ 549 · 3★ 150 · 2★ 40 · 1★ 58 ## What do users think of HMSA? Overall sentiment: positive **Pros** - 🚀 Convenient telehealth option - 👍 Friendly and professional providers - 🔒 Secure and private - 💡 Helpful for busy lifestyles - 🚑 Useful during COVID-19 pandemic **Cons** - 🐛 Frequent technical issues with video/audio - ⏱️ Long wait times to connect with providers - 🤔 Confusing provider availability status - 💳 Inconsistent copay calculation - 🔍 Difficult to find and connect with regular providers **Commonly reported bugs** - App crashes during calls - Inability to use Bluetooth devices - Login and account issues - Inconsistent copay and insurance processing **Most requested features** - Improved video and audio quality - Faster connection times - Clearer provider availability status - Ability to easily connect with regular providers - Seamless integration with insurance and billing ## Newest reviews (17 of 105) ### 3/5 — Confused *2026-04-15, version 12.22.400* The app was confusing. It took me to providers that wasn’t mine. ### 4/5 — There were quite a few incidents where I was blacked out and then reconnected. I have 250mbs *2025-04-23, version 12.22.200* Good except for the extreme long weight and the blackouts that were very irritating 20/32 at a time ### 5/5 — Great! *2025-02-16, version 12.22.200* Love having this telehealth option! The provider that I see is very professional and empathetic! ### 2/5 — Lots of room for improvement *2024-12-06, version 12.21.103* The site is a great tool to have but it is buggy and slow. I’ve had loads of problems connecting with providers that eats into my appointment time. It would also be nice if there was a way to differentiate is a provider strictly uses this for their regular patients or if they’re actually available and accepting new patients. It should say something if they’re listed as AVAILABLE but then it just never gets to them because they’re with another patient. Such a waste of time to find they’re not accepting new patients too. Maybe have a separate module for those that use this for their regular patients and a separate module or filter if they’re actually available to have a visit with you now…. ### 5/5 — Great app *2024-10-29, version 12.21.103* Super friendly doctors ### 5/5 — Very bad programming. *2024-09-09, version 12.21.006* Three of my last four therapy sessions did not function properly. The first two were cancelled and I went without. The third was fine. The fourth had video problems. We ended up only talking and hearing each other, like a phone call. And this was after a long delay connecting. A phone call would have been better. After the session, the portal asked me to rate it. I gave it the bottom score. It then went around and around in circles again. I had to write this report by logging into the App. Store myself, and not let the portal handle things. When I contacted Amwell, the company that creates the HMSA Online Care portal, they claimed everything was fine. When Amwell asked me to rate their Support, I asked them which one? I spoke to two people. One good, one bad. Amwell does not answer replies nor explain things well when asking in the first place. But they are good at sending emails asking for the same thing over and over. Artificial Intelligence Harassment aka junk e-mail. ### 5/5 — Sam *2024-09-04, version 12.21.006* Was fast and very efficient, 100% recommendations ### 4/5 — Session dropped first time *2024-08-31, version 12.21.006* Otherwise great app. ### 5/5 — Thank you for online therapy *2024-08-20, version 12.21.006* I’m taking alot of notes 📝 ### 3/5 — Major glitch in the app, but functional when it works *2024-07-23, version 12.21.006* The app had a major issue for me where once a call connected, the app crashed. I tried on both an iphone 13 and an older-gen ipad, and both had the same issue. Calling in through a computer was the only way to connect. I can use the app without issue as long as I don’t actually connect to a telehealth call. I like being able to send the doctor photos/videos beforehand to speed up the process. I’ve had telehealth visits at odd hours of the day and both times it wasn’t very long of a wait. The actual doctor’s visits have been great and I have nothing but good things to say about them and the pre-visit process, but the app crashing is such a massive let down. At least your info is saved to your account once you input it, so you’re not stuck redoing it all. Tl;dr works great (on a computer), but I’ve never gotten the app to work ### 5/5 — Bruce Fillpot *2024-06-26, version 12.21.006* Awesome service!! Thank you ### 5/5 — Good visit *2024-03-04, version 12.20.003* Listened to my concerns and acted on them ! Thank you ! ### 5/5 — Connecting Deeply Still *2024-01-25, version 12.20.003* Having to meet my counselor for the first time through HMSA Online, I was not sure how I would connect with her. But as I got used to the warmth she could still convey virtually at the onset of each session and the depth we could cover in our sessions, I was able to appreciate this avenue of counseling. Its convenience of being able to sign on online from my home did not compromise the personal nature of each visit. ### 5/5 — Conscientious doctor *2024-01-05, version 12.20.003* Dr. Mettias always checks in and asks follow-up questions when I am ill or need a referral. Most recently it was for COVID-19, and although he was seeing many patients at this time, he still contacted me to follow up after a week. ### 3/5 — Sending a message *2023-12-28, version 12.20.003* It doesn’t allow to send a message to a doctor that was seen on the system or give an option too only for pcp ### 5/5 — Great service *2023-12-13, version 12.20.003* I don’t always have the time to wait for my PCP to be available. This is a VERY convenient way to get the help I need in a timely manner. ### 5/5 — Such an organic flow of a session. *2023-12-05, version 12.20.003* Grateful for the way you channel the perfect messages for me to remember through the flow of our graceful conversation together. Mahalo for making my first online therapy appointment a great one. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not 24/7 *2025-06-19, version 12.22.200* Umm, no providers online. All offline. ### 1/5 — No secondary insurance accepted *2024-03-01, version 12.20.003* There’s no way to add secondary insurance to my account. I wouldn’t have a copay if they’d allow for secondary insurance billing. ### 1/5 — DO NOT USE THIS SERVICE *2024-02-18, version 12.20.003* I waited 30 minutes and had a conversation with a doc. They were good but my prescription NEVER went through and they just left my status as “failed”. So it was all a waste of time and I was still suffering with no medication. DO NOT waste your time with this service. ### 1/5 — Audio issues *2023-08-11, version 12.16.106* Hi, I have two phones, one is an Android based phone (Pixel 7) and an iPhone (13). I am unable to utilize the Bluetooth AirPod Pros or my Google Pixel Buds with the application. For whatever reason the audio will not emit from the headphones and the mic function does not work. I’ve verified permissions are correct on both phones. I have no issues with other meeting related video applications and since this plagues both phone platforms for me I am squarely pointing the finger at the app. My suggestion is to include a pre-meeting setting area where people can test the video and audio functionality before wasting people’s time joining a meeting and look into the interactions of Bluetooth audio/mic devices and the app on the developer side. ### 1/5 — Never been able to login *2022-10-26, version 12.16.106* I downloaded this app and have never been able to login. Reset password numerous times so I know I’m in their system. Sat through a benefits presentation and HMSA recommended I call their help line. The rep couldn’t figure out the issue either and had to open a tech ticket. ### 1/5 — Not a good user experience *2022-10-21, version 12.16.106* Truly feels like a first generation app. My appointments with my provider are often interrupted, have video or audio issues, (from both ends) and even payment issues where it does not calculate copay correctly. Frustrating. ### 1/5 — You can see a therapist but not talk to them *2022-09-28, version 12.15.003* The app shows a list of behavioral health professionals that are online or if they are a wait time. But the app doesn’t actually get me in contact with anyone. There are no appointment option for any of them and when trying to “visit now” I was in the hold queue for over 40 mins for the one that was supposedly available now. My wife has used the app on her google phone and she is able to connect and make appointments. I guess it just doesn’t work on iOS ### 1/5 — Logging in *2022-06-16, version 12.15.003* Every time I have an appointment I have to start from scratch, search therapist, type in height and weight, confirm my insurance card. And sometimes it doesn’t even register my insurance card. Then I have 20 min in a 50 min appointment and it shuts off. Yeah not perfect thanks for reading ### 1/5 — Glitchy *2022-03-25, version 12.10.003* About 80% of the time there is an issue with freezing. I’ve tried different WiFi’s, devices , locations etc. Nothing seems to help. It is really frustrating ### 1/5 — Atrocious user experience *2022-03-11, version 12.10.003* This app is by far the most buggy app on my phone. Cannot send a message to providers, that pop up everytime you switch to another app and come back is the most annoying thing in earth. Whyyy?? It feels like the designers literally sat down and asked “how can we make this app as unusable as possible”? ## Most praised reviews (10 highest-rated) ### 5/5 — Grateful! *2026-05-01, version 12.22.400* Thank you for giving me the opportunity to seek help from home ### 5/5 — very nice doctor *2026-04-01, version 12.22.400* wonderful and easy to do from home. thank you. ### 5/5 — Single parent savior *2026-03-15, version 12.22.400* Thank you. I can’t miss work being a single parent and this platform has helped me tremendously for both myself and my daughter. We have HMSA quest and I hope that doesn’t change for quest members. The Doctors are really helping and thorough. Thank you! ### 5/5 — 5 stars *2026-02-12, version 12.22.400* I’ve used HMSA Online Care twice and both Dr.s were very nice and helpful! I appreciate the convince of this app especially when you don’t feel good and the last thing you want to do is try get an appointment last minute or you have to wait a long time in waiting room ### 5/5 — Worked for me! *2026-01-19, version 12.22.400* I had to wait for a doctor that was licensed in California to able to prescribe, 3 doctors later I Dr. Fish was efficient and friendly. The whole experience beats sitting in a waiting room. ### 5/5 — On line therapist *2025-12-12, version 12.22.400* I believe it’s so important to stay in contact and have access to mental health issues as well as medical issues. It expedites the healing process as well as supports the patient to take care of themselves,so I thank you . Eileen Hartwings ### 5/5 — My go to app in times of need *2025-09-27, version 12.22.400* How awesome is this app?! Being able to seek professional help in my underwear is the best! ### 5/5 — Online Care is the best!! *2025-08-23, version 12.22.200* Love this app! It’s so easy to navigate and I never have any issues! Having online care is the best! ### 5/5 — Good provider *2025-07-15, version 12.22.200* Dr was thorough and friendly ### 5/5 — N/A *2025-04-12, version 12.22.200* N/A --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*