# HNL Info — user reviews

> 17 indexed App Store user reviews of HNL Info by City & County of Honolulu, rated 2.50/5 from 40 ratings.

- Source: https://appshunter.io/ios/app/hnl-info/id1227912811/reviews
- App overview in markdown: https://appshunter.io/ios/app/hnl-info/id1227912811.md
- Rating breakdown: 5★ 10 · 4★ 3 · 3★ 3 · 2★ 6 · 1★ 18

## Most critical reviews (10 lowest-rated)

### 1/5 — They destroyed this app!

*2025-03-29*

I didn’t think anyone could be so ignorant as to destroy one of the best informational apps for a city, but apparently there is. Alerts are gone. In their place is information on garbage pickup and driver licensing locations. Are you kidding? There are other venues for that information. But get this: they have another site that wants ALL (and I mean ALL) of your personal information so they can somehow send you alerts. Not only is this data mining at its worst, there is no possible way it can be as timely and informative in an email as on the app with notifications! My recommendation is DO NOT give them your personal information for a seriously inferior product. Your personal info will only end up overseas at some point…
Let us hope the local news will make up for the ignorance of the person that made this decision.

### 1/5 — Don’t bother

*2023-03-30*

It doesn’t give any notifications. You have to go into the app to find out what is going on.

### 1/5 — No Notifications on iPhone 12 Pro

*2021-04-30*

Notifications turned on. Please fix.

### 1/5 — No notifications with iPhone 12

*2021-04-13*

Last update was 3 years ago apparently. I do not get any notifications for the alerts sent out with this app. Please update app!!

### 1/5 — Needs a lot of work

*2017-10-11*

My notifications from the app work fine, but within the app, I feel like there is no information.  Nixle provided a lot of necessary info.  If you are going to replace one service for another, make sure your replacement is comparable.  This one is not.

### 1/5 — No alerts? What's the point?

*2017-06-26*

If the purpose of this app is to notify the public of emergencies and other situations then it's missing a huge fundamental feature - NOTIFICATIONS!!

### 1/5 — What's the point?

*2017-06-06*

This app doesn't provide much in terms of alerts. I don't understand why the city stopped using Nixle.

### 1/5 — Zero stars!!

*2017-06-06*

No updates at all!  Nixel was way better when someone sent a alert

Tried emailing Mayors office but no response!

Very disappointing!!

### 2/5 — Location Maps

*2025-08-07*

What good is an alert if a map of the alert location is not included? All traffic, road closures and detours should include a map of the affected area.

### 2/5 — Where The Notifications At?

*2024-12-11*

Used to receive frequent notifications on my iPhone 13 Pro Max but I haven’t received any for several months.  Please fix.

## Most praised reviews (7 highest-rated)

### 5/5 — APP IS NOW GIVING ME NOTIFICATIONS AGAIN!

*2024-08-19*

THIS APP IS GIVING ME NOTIFICATIONS AGAIN, YAY! BUT I HAD TO UNINSTALL IT THEN RE-INSTALL IT IN ORDER TO GET MY NOTIFICATIONS COMING AGAIN!

### 5/5 — Great App

*2019-02-10*

Stumbled across this app the end of last hurricane season. It works great for me on both my personal and work phones.

### 5/5 — Easy to use, working good.

*2017-07-26*

Working great so far, easy to setup and use.

### 5/5 — Works great!

*2017-07-18*

I'm not sure why the other reviewers are unable to get their notifications from this app to work.  However, I have had no issues thus far concerning timely notifications.  As a former Nixle subscriber, I would say that I like this app better as it has more capabilities than Nixle.

### 3/5 — Better than the previous but needs some fixes

*2026-03-11*

Tried to send service request for a water leak but none matched. It was for water bubbling up from the ground indicating a broken pipe. 
Please add Face ID support. When I try to make a service request, it’s annoying to have to enter my credentials.

### 3/5 — No notifications on iPad

*2021-03-10*

Notifications work great on my iPhone, but absolutely no notifications on my iPad. Please fix.

### 2/5 — Traffic alerts lacking

*2017-06-04*

More timely posting would potentially assist drivers with avoiding closures.  Needs a great deal of work.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*