# HoistGroup Mobile Key

> Hotel mobile key for guests and staff to manage room access and hotel services. (iPhone/iPad app by Hoist Group SA.)

- Source: https://appshunter.io/ios/app/hoistgroup-mobile-key/id1320895632 (this page in markdown: same URL + `.md`)
- Developer: [Hoist Group SA](https://appshunter.io/developer/1216328903)
- Category: Travel
- Price: Free
- Rating: 1.50/5 from 4 App Store ratings · 3 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.6 · 16 MB
- Languages: English, French, German, Italian, Norwegian Bokmål, Swedish
- Released: 2018-04-22
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/hoistgroup-mobile-key/id1320895632/reviews.md

## What is HoistGroup Mobile Key?

Mobile Keys for Guests
Hoist Group mobile key now allows guests to check in online, receive their room key and go straight to their room. There is no more reason to have guests start their hotel experience waiting in line.

Features:
- Skip the front desk with a secure mobile key 
- Chat directly with Hotel staff for special requests or orders
- Browse Hotel information or your booking page
- Share your key
- Self check-out

Mobile Keys for Staff
Hotel Staff also have their own keys, can access guest rooms and other back-office doors, with access rights manageable by the hotel manager himself.


About Hoist Group
Hoist Group is the complete hospitality partner for hotels and public operations. With more than 20 years of proven hospitality experience, Hoist Group is the market leader in innovative High Speed Internet Access, Conference services, TV & Content solutions, PMS and back-office software as well as other guest-facing amenities. Many hotel chains, flagship independent hotels have entrusted their IT to Hoist Group. With HQ in Sweden, the company has offices in 18 countries across the EMEA region.

## Key features

- Online check-in
- Mobile room key
- Direct chat with hotel staff
- Hotel information browsing
- Key sharing
- Self check-out
- Staff access management

## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/hoistgroup-mobile-key/id1320895632/reviews.md

### 1/5 — Error with log in

*2022-09-14*

The log in using phone number and password cannot be used, there is a bug with automatic new password send by SMS. The window always appear with no action to dismiss it!

### 1/5 — Can’t change country code

*2022-02-19*

Pretty major flaw that the app won’t let you change the country code of the phone number. (Using iOS version fwiw)

### 1/5 — Can’t change the country code number

*2021-07-20*

I can’t change my country code number to login. Useless

## Frequently asked questions about HoistGroup Mobile Key

### How does HoistGroup Mobile Key improve the hotel experience?

HoistGroup Mobile Key allows guests to check in online and use their smartphone as a room key, enabling them to go directly to their room and skip the front desk line. This streamlines the arrival process and enhances convenience.

### Can I share my room key with others using HoistGroup Mobile Key?

Yes, the app features the ability to share your key with others. This is useful for families or groups traveling together, allowing multiple people to access the same room.

### What kind of support can I get through HoistGroup Mobile Key?

You can chat directly with hotel staff through the app for any special requests or orders. This provides a direct line of communication for guest needs without requiring a phone call or in-person visit.

### Is HoistGroup Mobile Key available on all devices?

Based on the provided data, HoistGroup Mobile Key is supported on iPhone, iPad, and iPod. Compatibility with other device types may vary.

### What is the age rating for HoistGroup Mobile Key?

The app has an age rating of 4+. This indicates it is suitable for children aged 4 and above, with no mature content.

### How often is HoistGroup Mobile Key updated?

The latest version of HoistGroup Mobile Key is 1.7.0, last updated on March 2, 2023. This suggests a relatively recent update, indicating ongoing development and maintenance.

### What are the main benefits for hotel staff using HoistGroup Mobile Key?

Hotel staff can use their own mobile keys to access guest rooms and back-office doors. Access rights are manageable by the hotel manager, providing a secure and efficient way to control entry.

### What is the user rating for HoistGroup Mobile Key?

HoistGroup Mobile Key has a rating of 1.5 stars from 4 ratings. This indicates a low user satisfaction based on the available feedback.

## Version history (last 5 releases)

### 1.8.0 — 2026-04-21

We’ve made a new version with compatibility improvements for a better user experience.

### 1.7.0 — 2023-03-02

Bug fixes

### 1.6.1 — 2022-06-28

SMS auto login feature.
Several bluetooth fixes.

### 1.6.0 — 2022-03-02

Improvements :

 - The 60 secs timeout of a failed self check-out has been reduced to 10 secs.

 - Added iOS 15 compatibility.

Fixes :

 - No info in the "System Information" log after successfully opening a door

 - Unable to change country prefix/code in the log-in screen.

 - Guest App is unable to detect the BLE Module when WiFi is Enabled.

 - Black screen at startup after the app is closed/killed.

 - Incorrect text on the "TAP TO OPEN" button in the GuestApps.

### 1.5 — 2021-03-24

General application improvements.
Self check-out feature.
Bug fixes.

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## Related topics

[hoistgroup mobile key](https://appshunter.io/ios/topics/hoistgroup-mobile-key) · [hoist group](https://appshunter.io/ios/topics/hoist-group) · [hoist](https://appshunter.io/ios/topics/hoist)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*