# Hola Barcelona — user reviews > 47 indexed App Store user reviews of Hola Barcelona by Transports Metropolitans de Barcelona, rated 4.10/5 from 105 ratings. - Source: https://appshunter.io/ios/app/hola-barcelona/id1640229273/reviews - App overview in markdown: https://appshunter.io/ios/app/hola-barcelona/id1640229273.md - Rating breakdown: 5★ 70 · 4★ 14 · 3★ 1 · 2★ 3 · 1★ 17 ## Newest reviews (15 of 47) ### 2/5 — Not Tourist Friendly at all *2025-10-28, version 2.2.2* We used the Hola Barcelona app to purchase metro tickets and the Cable Car to Montjuic. Both come as vouchers that need to be redeemed. We wasted hours walking around trying to find where to exchange the voucher for physical tickets. The kiosk is not at every metro stop so of course the first one we tried did not support Hola. Fortunately a stranger stopped and told us which metro stop we could find. The right machine. Would never use this site again ### 2/5 — Anbaulotte mess *2025-09-28* Why do I need the VAT ID for purchasing? Are you kidding me? Update: I got the answer that it's because of the "full invoice" box. So, it would be very user friendly of your ad those information at three box. Thanks. **Developer response:** You don't need a VAT number to make a purchase. To buy, you only need to provide your basic information during user registration: your full name and email address. The VAT number is only required if you want us to issue an invoice. ### 2/5 — Ticket *2025-07-02* nicht hilfreich, wenn der Ticketimport nicht funktioniert and of course I used the order number as well as the correct email mentioned in the order confirmation mail. I have deleted the app during my stay as it was unusable for me. **Developer response:** We understand that you are referring to importing purchases made on the website into the app. In this case, you can do this from the "Electronic wallet" section by selecting the option "Add your website purchases". You will need the purchase order that you will find in the confirmation email and the same email address with which you made the purchase. ### 1/5 — Way too slow, not worth dealing with *2024-12-02* Downloaded the app, opened it, and it took literally 45 seconds to get past the preload screen. Then clicking anything, including ticket purchase, took at least 20 seconds. I’m not dealing with this. Maybe the app works well and it would have been useful, but I’m not going to find out. I seriously doubt that I would have dealt with anything but a buggy, stressful app, which is why I uninstalled this app 10 minutes after downloading it. ### 1/5 — Absolute Katastrophe *2024-11-09* Die Erfinder diese App sind wohl der Meinung, dass nur Spanier verreisen und sind nicht auf ausländische Touristen eingestellt. Bei den Daten Eingaben, und bezahlen zu können, muss man eine spanische Mehrwert Steuernummer angeben. 100 versuche ich später, dass irgendwie zu gehen wird, hab ich dann irgendwann aufgegeben. **Developer response:** We are sorry that your experience was not satisfactory. The app is used by tourists from all over the world and they have not reported us any problem making payments. If you tell us the specific step where you got stuck, we will try to give you a solution. ### 1/5 — Nicht zu empfehlen!! *2024-10-22* Viele Buslinien sind nicht inkludiert! Die hola App zeigt aber bei der Navigation alle Möglichkeiten an auch die Linien die nicht inklusive sind. Daher entstehen oft doppelte Kosten!! **Developer response:** It is necessary to differentiate between the service offered by the app and the services that can be used with the purchase of each ticket. In the definition of each ticket, you can clearly see which services can be used. The app shows you the best options for getting around the city. ### 1/5 — Nothing works *2024-10-04* I registered me with My AppleId. I bought a Hola Card but I never get any email with further information. The only thing which is working was to get the paper ticket from the ticket machine. To buy a ticket works partly (I got a number which works at the ticket machine), but the import of the ticket into the app does not work. Only an error message was shown that number and mail address does not fit together. And as said, no registration mail was send nor the buy of the ticket was send. My expectations: activation and use of hola card is possible with this app. **Developer response:** You can buy the Hola Barcelona Travel Card tickets with the app, and for now, you need to collect them from the vending machines in the Metro network. In the detail of the title there is all the information. ### 1/5 — Complètement inutile *2024-08-23* La localisation est foireuse. Pour vous perdre l appli est parfaite. Pas de choix le moins marcher possible. **Developer response:** We are sorry that your experience was not satisfactory. Comment that most users find the app very suitable for traveling and visiting the most prominent points of interest in Barcelona. ### 1/5 — Lots of Issues *2024-08-21, version 2.0.2* All cards are made of paper and must be retrieved through a vending machine. After a day and a half my card stopped working from the magnetic strip no longer reading despite being in pretty good shape. Website says my email is not valid despite being correct in my account on the app. Haven’t heard from customer service. Very poor experience so far ### 1/5 — Login not possible *2024-08-09* Even though I’ve registered I cannot login. When I click on Login the Pop-Up Window just tells me to „re-authenticate“ with another account but I have no option to even put in any login or click anywhere on that page. **Developer response:** We don't quite understand the problem they are talking about. Users can register and login without problems. If you give us more details (screenshot for instance), we will try to give you an answer that helps you. ### 1/5 — Doesn’t even start *2024-07-02* Who builds this app? Does it even get tested before upload? The app freezes in start screen… A total waste of time and space **Developer response:** We recommend that you always have the latest version of the app installed. If we detect an incident, we usually resolve it in a short time. With the current version we have no detected incidents. ### 1/5 — Anmeldung geht nicht *2024-06-16* Beim eingeben der Anmeldedaten wird man immer wieder darauf hingewiesen, dass der Account bereits besteht. Aber ich will ja gar keinen neuen erstellen, sondern mich nur mit dem bestehenden einloggen **Developer response:** Hello. When you are not logged in and want to complete a purchase transaction, there are two actions you can take, the first is to register if you are starting from scratch, and the second is to log in if you already have an account. We understand that you are choosing the option you need, but we need more detail to be able to understand your problem, because so far we have not come across any similar case. ### 1/5 — A great mess trying to get bought Hola travel card *2024-05-05* Absolute frustration! Bought travel card… cannot get it in Wallet, claims order does not match Email- written to wuety emails, & tried many time to call… BEFORE 8.30 pm…. In english… please call again later!! 😡☹️😡 **Developer response:** In the conditions of purchase and the conditions of use of the tickets, it is clearly explained that the Holabarcelona Travel Card tickets must be obtained from the vending machines of the Metro network, via exchange of the voucher obtained at the time of purchase. We cannot have these titles in the app wallet due to validation limitations imposed by the Metropolitan Transport Authority. ### 2/5 — Subpar Application *2024-04-25* The good - It gives accurate routes to destinations. The bad - I made a purchase online, when I received my order number and went to go redeem it in the app, it said that both my email and my order number were incorrect. When trying to contact customer service you get put through a loop of automated messages until a dead end. If you try to save the receipt to your desktop, it’ll save as a blank page. You have to order a ticket in person at a metro station. Customer service non-existent. **Developer response:** When you buy any travel ticket with the app, what you receive is a voucher that you can redeem when you access the contracted service. There is an exception which is for holabarcelona travel card titles, which you have to redeem in the metro network's vending machines. This is due to the validation conditions that we cannot change by now. We hope to have resolved your doubts. ### 2/5 — Scheitert an den Cookies *2024-04-03* Leider kann ich mich nicht anmelden **Developer response:** To log in, you need the email you used to register and remember the password. If you don't remember it, you can ask for a new one when you are trying to login. ## Most critical reviews (10 lowest-rated) ### 1/5 — A fuir *2026-02-13* À fuir, j’ai acheté des ticket pour le téléphérique en décembre 25,pour mon séjour à Barcelone en février 26. j’ai écrit pour me renseigner car j’avais vu travaux sur le téléphérique, on m’avait répondu que c’était bon une fois arrivé sur place le téléphérique en panne maintenance et maintenant pour me faire rembourser une galère car j’avais acheté les billets de bus qu’on a utilisé et il me répond des réponses bateau par mail donc surtout à fuir je ne sais pas comment je vais me faire rembourser!!!! **Developer response:** We are sorry that your experience was not satisfactory. The information you were given about the Cable Car must have been accurate at the moment you asked. To request a refund, please contact us at +34 93 465 53 13 or through the contact form available here: https://www.holabarcelona.com/fr/contact. ### 1/5 — Useless *2025-09-12* Useless, just use a kiost. You still need to visit a kiost to get your physical ticket even if you buy and pay through the app. **Developer response:** It is true that Hola Barcelona Travel Card tickets must be collected from a vending machine, but the rests of the tickets do not. This restriction is imposed on us by the restrictions of the current integrated ticket validation system. Despite this, we are working to try to offer you users a better experience in the future. ### 1/5 — 5 Day Transportation Pass - Don’t buy anything through app or website. *2025-07-02* Ordered a 5 day transportation pass and couldn’t redeem it. App is buggy and it charged my card. Called the main phone number and they couldn’t take care of it over the phone, but instructed me to send a form through the app and they’d get back with me. I walked the entire family to a train station and was trying to use it…we’re stuck. The phone advisor said this would be fast, but when you’re sitting at a train station, it’s not fast. Should have worked from the start. if not, it should have been resolved quickly over the phone. Don’t buy anything through this app. The other part, I can’t cancel the purchase, so I’ll have to go through my credit card company. What a PITA **Developer response:** When you purchase a Holabarcelona Travel Card transportation pass, you receive a voucher that can be redeemed at any ticket machine in the Metro network. On the other hand, if you haven’t redeemed the voucher yet, you can request a refund through the Holabarcelona app. Go to the 'Shopping history' section, select the transaction, and request the refund. ### 1/5 — Ticket Problems *2025-04-29* Very unsatisfactory app and ticket system. -> Online pickup was not working. -> Not able to import the ticket to the app afterwards. -> And why not get the ticket right away after purchase? **Developer response:** Most travel tickets can be carried in the app's electronic wallet, either in final ticket or voucher format, and can be used directly to access the service. The only ones that need to be exchanged at Metro vending machines are the HolaBarcelona Travel Card. You can check it in the details of each ticket and in the purchase confirmation email. ### 1/5 — Erzählen nicht die ganze Story *2025-03-28* In diesem Ticket sind nicht alle vorhandenen Zonen und Stationen drin, die wichtig für einen Touristen wäre. Es wäre viel billiger wenn ihr euch vor Ort ein Monatsticket holt, der nur 25€ kostet. Mit dem Hola Barcelona Ticket habt ihr ein Discount auf Attraktionen, aber das wurde nirgends auf der Website erwähnt. Regelrechter Scam. **Developer response:** The definition of each transport ticket explains where it is valid to use it. In the case of the Holabarcelona Travel Card ticket, is a non-transferable travel card that allows you make as many journeys as you like using: metro and bus (TMB), Montjuïc funicular, urban railway (FGC, Zone 1), tram (TRAM) and regional railway (Rodalies de Catalunya, Zone 1). ### 1/5 — Import for ticket not working!!! *2025-03-24* Not that options what descript **Developer response:** You are right and we apologise because the import function is not working now, but we are working to fix it and have it back again soon. ### 1/5 — won’t let you import tickets *2025-03-06* this app is horrible. don’t even consider buying it. you’re better off using the website. i purchased tickets off the website and wanted to import them into the app (since every single email and advertisement from them says that you can actually import the tickets into the app for easier access). spoiler alert: the app doesn’t even let you import tickets! it’s all a lie and it’s a stupid app with horrible programming. **Developer response:** First of all, we would like to say that we are sorry that your experience with the app was unsatisfactory. The app normally allows you to do everything that is defined, but we have had some temporary problems that did not allow the import of purchases made on the website. They will be resolved shortly. We apologize for the inconvenience. ### 1/5 — Can’t Create an Account *2025-02-11* I bought a 5 day pass online and have tried several times to create an account after downloading the app. Every time it gives me some password error. So I tried to create an account online via the tmb service they use and then logging into the app but that failed too. Seems like I’ll just have to rely on the email they sent me and hope for the best once we get there. **Developer response:** We are sorry that your experience was not entirely satisfactory. The error you are reporting has not been reported to us by other users. If you send us more details we will try to find out what may have happened. Don't worry, with the email we sent you, you can exchange your tickets to travel. ### 1/5 — Nothing seems to work *2024-12-22* Bought a 5 day Hola Barcelona travel voucher using the app, used the validation code at a red terminal to get a physical ticket, then promptly had it rejected by the first bus I tried to use. Tried to report the problem using the contact form in the app and got a crashed webpage with: “Oops! An Error Occurred The server returned a "405 Method Not Allowed". Something is broken. Please let us know what you were doing when this error occurred.” Well I was trying to report an error, so this is going nowhere fast…. **Developer response:** We are sorry that you had problems using the Holabarcelona Travel Card. To report the problem through the app you can use the channels shown in the "Contact" option in the menu (Form or Phone). Additionally, in the contact option you also have a link to a Facebook chat. ### 1/5 — Way too slow, not worth dealing with *2024-12-04* EDIT: I was on wifi, no VPN, and had a solid internet connection. Also what? An app that is used underground to make payments for a subway needs impeccable internet to even open the app? Did you even think through that response? Downloaded the app, opened it, and it took literally 45 seconds to get past the preload screen. Then clicking anything, including ticket purchase, took at least 20 seconds. I’m not dealing with this. Maybe the app works well and it would have been useful, but I’m not going to find out. I seriously doubt that I would have dealt with anything but a buggy, stressful app, which is why I uninstalled this app 10 minutes after downloading it. **Developer response:** Our answer was aimed at providing a possible solution to your problem. We repeat that we have no complaints regarding the operation of the app in the sense that it is slow. Anyway, as we do continuously, we will try to review the app to see if we can improve any aspect. We are sorry that your experience was not satisfactory. Comment that our users have not reported to us that they have problems like the one you had. The app needs an internet connection for the correct operation of some functions, if this connection does not work satisfactorily, the app may not operate optimally. ## Most praised reviews (10 highest-rated) ### 5/5 — Get your card at any METRO sration *2025-01-16, version 2.0.2* Excellent card, very practical. I read many complaints about the difficulty of getting it with the code at underground stations. We had problems initially because we went to an underground RAIL station thinking RAIL and METRO were one and the same. Their ticket distributors are different and ONLY IN METRO STATIONS you access the distributor for the Hola card. After that, it’s a breeze to get it. ### 5/5 — Plan métro et bus *2024-07-21* L’idéal pour ce déplacer dans Barcelone Application au top ### 5/5 — Absolutely invaluable for a visit to Barcelona *2024-05-30* Only discovered this app a day into our trip but it has been invaluable. A quick type in of where we wanted to go and the route was offered. It worked every time. This app in conjunction with the four day travel pass meant getting around the city was a breeze. Would totally recommend it to anyone visiting Barcelona. ### 5/5 — Gute App! *2023-05-30* Navigation funktioniert, Tickets kaufen auch und gute Öffi-Funktionen! ### 4/5 — Nicht die Beste App aber vollkommen ausreichend *2024-06-28* Vorrausplanen hat damit nicht so gut geklappt, vielleicht auch weil ichs einfach nicht gecheckt hab aber ich bin immer da angekommen wo ich hinwollte ohne mich zu verfahren und dass ist alles was ich wollte:) ### 4/5 — Language proposé *2023-09-02* Bien qu’un utilisateur l’ai demandé en Mai 2023, nous sommes en Septembre et la langue française n’est toujours pas proposée. Pourriez-vous faire une mise à jour. Merci ### 4/5 — Langue *2023-05-12* Bonjour, le français n est pas proposé pour cette appli. Pourriez-vous faire une mise à jour ? ### 4/5 — No need to import order! Works well. *2023-04-30* I read the last review and tried it myself. When I tried to import my order, it came up with the same error. But I think it automatically imported my order as when I checked tickets, there was my order! So a bit confusing, but seems to work well. Looking forward to my trip! ### 3/5 — No compres el ticket de metro en el app. *2025-03-25* Compré tres tickets de metro en el app, y solo me dieron dos. Además decía que incluía el autobús, y me dieron el más económico. Quiere decir que pagué más de lo que costaba en realidad y te dicen que te dan un %10 de descuento, lo cual es mentira. No hay servicio al cliente, trate de mandar un email y no funciona el link. El servicio del autobús es conveniente, te da chance de bajar y montarte en el siguiente bus que pase. En el primer bus la silla que me toco no servía el audio, pero en el siguiente si, y fue muy chévere escuchar la información. **Developer response:** Entendemos que lo que compraste fueron títulos Holabarcelona Travel Card para poder viajar en metro y en Bus, si alguno de los tickets era para menores de 4 años es normal que no te lo tuvieses físicamente porque no lo necesitan. Por lo que se refiere al 10% de descuento se aplica en todas las compras digitales para los productos que lo indica. El descuento es en referencia al precio en presencial. Finalmente, tienes un apartado de Contacto en el menú de la app que te ofrece un teléfono y un formulario para expresar tu opinión. ### 3/5 — No sé dónde añadir mi nuevo pedido *2023-04-22* No sé dónde añadir mi nuevo pedido - en mi cuenta --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*