# Hola VPN Privacy & Security — user reviews > 246 indexed App Store user reviews of Hola VPN Privacy & Security by Hola VPN Ltd, rated 3.90/5 from 2,099 ratings. - Source: https://appshunter.io/ios/app/hola-vpn-privacy-and-security/id903869356/reviews - App overview in markdown: https://appshunter.io/ios/app/hola-vpn-privacy-and-security/id903869356.md - Rating breakdown: 5★ 1,371 · 4★ 108 · 3★ 84 · 2★ 61 · 1★ 475 ## What do users think of Hola VPN Privacy & Security? Overall sentiment: negative **Pros** - 🚀 Works well - 👍 Easy to use - 🌐 Allows access to geo-restricted content **Cons** - 🐛 Frequent disconnections - 💰 Misleading about free usage - 🔒 Privacy concerns - 🔌 Doesn't work with some services like Netflix **Commonly reported bugs** - App crashes and freezes - Subscription issues and billing problems **Most requested features** - More free country options - Improved stability and reliability - Clearer pricing and subscription details ## Newest reviews (17 of 246) ### 3/5 — 2 *2024-08-30* If you feel like you are being monitored and someone is talking to you online, don't respond and don't be curious. It's just coercion and inducement, it's not a good thing. ### 1/5 — Completely Useless *2022-05-28, version 2.33* Force you to subscribe with THREE authentication popups (totally unusual—who knows what they're really asking for permission for). And after signing up, no sites load at all. It entirely blocks your connection. Completely useless. Deleted. ### 1/5 — Misleading *2022-05-07, version 2.31* I wouldn’t Say it’s the “World’s most popular VPN” when it’s clearly not, especially considering it only has 1.3k reviews compared to 100mill reviews. I don’t like this app because it says it’s free to use when it doesn’t even give you a few free countries to choose from and you automatically have to choose a plan. So yeah definitely misleading. ### 1/5 — Free trial? *2022-02-02, version 2.31* Said would have 3 days free trial but took the money straight away !? ### 1/5 — horrible *2022-01-11, version 2.31* terrible pricing ### 1/5 — Hot star is not working *2021-12-12, version 2.31* Hot star app is not working at all ### 1/5 — Still no longer working! *2021-11-30, version 2.31* I’m paying for a service that is still not working right. I did what Hola support recommended and that is to install their vpn manually. Well, it still does not work the way it is supposed to do. ### 1/5 — Doesn't work *2021-11-20, version 2.33* Don't bother downloading. It doesn't work ### 1/5 — Trash *2021-10-23, version 2.31* This used to be free to use. Since it’s not free anymore there are WAY better options out there. Hola is only good if it’s free otherwise it’s total trash garbage. ### 4/5 — Mozilla Firefox blocks the use of Hola VPN! *2021-10-14, version 2.33* Firefox blocks my use of Hola VPN premium. You violate their "rules and guidelines". Do something about it. My mac os version 10.13.6 was working fine with it until 10/07/2021, but now, your new version will not! Please do something about it. Regards ### 2/5 — Decent *2021-09-10, version 2.31* It was good for the free trial then it expired and now I can’t access my Disney + I hate this ### 1/5 — Scam *2021-08-24, version 2.31* Downloaded it and it didn’t work. Instantly uninstalled the app and have then been billed! Just spent 40 minutes trying to fix this and I am no further. Just refund my money!!!! ### 1/5 — subscription does not work *2021-08-12, version 2.31* I bought the subscription that was in for a month $11.99, yet it tells me the subscription is not there although i already got the receipt of it. Be careful ### 4/5 — …………………………….. *2021-07-19, version 2.31* it’s perfect on a laptop but if you want it on your phone it will ask you to pay. ### 1/5 — please don’t get it. *2021-06-13, version 2.31* I got hola vpn today and it was working well until when I logged in on Netflix again it got hacked. Please don’t get Hola vpn if there was a rating with no stars I’d rate it no stars 😕 ### 1/5 — Doesn’t work! *2021-04-17, version 2.31* Doesn’t work! ### 1/5 — Avoid *2021-04-13, version 2.31* Terrible product make it as hard as possible to cancel while still charging you avoid ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working *2025-07-27, version 2.37* The app isn’t working on sky go and hasnt work on this app every time I try to use it .i want a refund ### 1/5 — Never Download!!! Read before installing *2025-04-11, version 2.37* Why is this app even in the App Store like, what?! These are three reasons you should never download. 1. Hola VPN is actually just a proxy server connect. It never actually “encrypts” your data. 2. Their so called “Privacy Policy” is not true. They steal your data left and right! 3. Their description in the App Store isn’t close of what they do. They claim it’s the best VPN to hide you IP address. That’s not true. The actual best VPNs in the market are NordVPN, Surfshark VPN, Proton VPN. For best user friendly VPNs are Cyberghost VPN and Express VPN . From these 5 VPNs, these are the VPNs you should be looking for. If you don’t believe me, learn yourself on the web just like me. ### 1/5 — No longer works *2024-07-31, version 2.37* I’ve used this VPN for almost 4 years but since last April it only works occasionally therefore I will not be renewing my 3 year (direct) subscription. Customer service is poor. Incidentally don’t be fooled by the name of this company, it’s not Spanish. Just in case it would affect your decision to subscribe (even though it hardly ever works) I recently discovered that it is based in Israel. ### 1/5 — disappointed *2023-11-29, version 2.37* I’ve used Hola VPN in the past, and it worked well. However, after subscribing for a month again, it's not performing as expected. I removed it from my devices right after subscription, but it appears I can't get a refund. ### 1/5 — Do not download this app *2023-08-25, version 2.37* I have been charged £40 for this when I did not subscribe for to the app at all. Please see my emails for a refund asap. ### 1/5 — Money grab app *2023-05-20, version 2.37* Fake trial as been billed on first day although sate free trial. Avoid at all cost. Blocked app for ever billing me again ### 1/5 — Used to be free not anymore *2023-05-08, version 2.37* Used to use it and it was free but now not eve a free version ### 1/5 — No Woking pay for anything 🤬 *2023-04-14, version 2.37* Bchdhgfhgvhbjhbjmbb ### 1/5 — ? *2023-01-27, version 2.35* only works the first day and then doesn't work anymore, even after uninstall/reinstall. Honestly why am I even paying for a service that doesn't work. Smh. ### 1/5 — Not free *2022-05-31, version 2.31* Don’t waste your time ## Most praised reviews (10 highest-rated) ### 5/5 — Mango *2025-03-02, version 2.37* What can I say just enjoy ### 5/5 — Love it *2022-08-27, version 2.31* The best vpn ever ### 5/5 — Best *2021-05-25, version 2.31* Very reliable ### 5/5 — Wow *2021-01-09, version 2.31* This is a good app but it is hard to use. But if it was not hard I would give it a 5 but l am going with a 4 ### 5/5 — hi *2020-09-27, version 2.27* jij ### 5/5 — Good *2020-06-28, version 2.24* Fine ### 5/5 — Meh *2020-04-21, version 2.23* Should make it simpler , soooo much simpler . Muchoas graciaos. ### 5/5 — Like *2019-11-13, version 2.15* Like ### 5/5 — حفضت تكريت *2019-10-26, version 2.12* القادسيه ### 5/5 — Won’t work in China *2019-09-10, version 2.12* I am in Shanghai and Hola VPN is not working at all......but some others competitors are working 😡 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*