# Holiday Autos — user reviews > 90 indexed App Store user reviews of Holiday Autos by eTrawler, rated 4.40/5 from 23 ratings. - Source: https://appshunter.io/ios/app/holiday-autos/id1089920057/reviews - App overview in markdown: https://appshunter.io/ios/app/holiday-autos/id1089920057.md - Rating breakdown: 5★ 19 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 3 ## What do users think of Holiday Autos? Overall sentiment: negative **Pros** - 🚀 Simple and easy booking - 💰 Cheaper than direct - 👍 Transparent payment - 👍 Quality of car visible - 👍 Secure payments - 👍 Convenient payments - 👍 Unique in-app deals - 👍 Reasonable prices - 👍 Good customer service - 👍 Thousands of locations - 👍 Fast and simple - 👍 Great car rental app - 👍 Easy to manage booking **Cons** - 🐛 App is awful - 🐛 Poorly designed app - 🐛 Unreliable - 🐛 Useless app - 🐛 Not working - 🐛 Rubbish app - 🐛 Pointless app - 🐛 Terrible app - 🐛 Worst app ever - 🐛 Hopeless app - 🐛 Almost useless - 🐛 Very poor design - 🐛 Website issues - 🐛 Double charged - 🐛 No refund - 🐛 Scamming customers - 🐛 Not ideal final cost - 🐛 Cannot pay in GBP - 🐛 Poor condition car - 🐛 No proper resolution - 🐛 No paperless check-in - 🐛 Cannot delete old bookings - 🐛 Cannot import new bookings - 🐛 Clunky and unusable - 🐛 Entirely unresponsive - 🐛 Payment errors - 🐛 Duplicate bookings - 🐛 No support - 🐛 Rehashed webpage - 🐛 No voucher download - 🐛 Website doesn't work on Safari **Commonly reported bugs** - Cannot log in - Blocks iPhone from filling info - App freaks out when entering time - Jumping screens - Payment failed when it didn't - Hangs up - Cannot find airport or location - Keeps old bookings, cannot delete - Cannot import new bookings - Can't access account or find bookings - App doesn't work at all to book - Unable to search - Entirely unresponsive - Nothing further to add - Endless loop of adding booking details - Links to website to retrieve booking - Doesn't save booking details - Fails on basics - Difficult to enter reference and retrieve booking - Doesn't find any bookings - White screen - Cannot find Gatwick airport or any location - Blank screen appears after entering details - Endless loop to FAQ - Loading details results in endless loop - Doesn't work on iPhone - White screen when loading bookings - Doesn't load bookings at all - Presents blank page asking for details - Doesn't work properly with iOS dark mode - Blank white screen - Cannot get to booking - Screen goes blank - Never ending search - My bookings feature wouldn't work - Cannot run a search - App doesn't pull any data through - Keeps showing loaded - Cannot look at booking - Doesn't work - Hangs when retrieving booking - Cannot retrieve booking in the app - Font in search my bookings is wonky - Login screen filled in all boxes, booking not loaded - Type in booking and email, no booking detail retrieved - Logging in found only in FAQs - Keeps searching with no results - Last update needs review - Keeps spinning, never loading - Chat help insists on managing booking in app, but no link - Eliminates possibility of printing or viewing bookings - Web has problems - Buffering to look for booking forever **Most requested features** - Save booking within my bookings section - Ability to save booking details - Add flight number functionality - Paperless check-in with ID upload - Dark mode compatibility - Account login option - Download voucher to wallet - Manage booking from within the app ## Newest reviews (19 of 90) ### 3/5 — Second driver *2026-03-13, version 6.17.0* While price seemed good I was frustrated not to able to add the cost of a second driver at the time of booking leaving the final cost cost something of a lottery!! Not ideal!! ### 2/5 — Currency *2026-02-22, version 6.17.0* The system would not allow me to pay a UK hire in GBP!!!!! ### 3/5 — Update Idea *2024-06-02, version 6.2.0* Really need to be able to save your booking within my bookings section. Having to search every time I open the app is a bit of a pain. ### 4/5 — Why doesn’t app save bookings? *2024-04-02, version 6.0.0* I’d give it 5 stars if the app saved booking details after you entered them. If you have to write down reference so you can enter it again, what do s the point? ### 3/5 — Cautious positive review *2023-01-19, version 5.1.0* Seems to work - I put in my booking ref and email and my booking appeared, with info I need. Tried to add flight number but it said there was a problem, so will have to do on a browser. Let’s see how it goes! ### 1/5 — What has happened to HolidayAutos? *2022-07-18, version 4.1.0* They used to be a slick and easy way to book a car and manage your booking. Now, nothing seems to work. Can’t access my account or find bookings. Clunky and unusable! ### 1/5 — Not working *2022-07-14, version 4.1.0* The app doesn’t work at all to book a car just go online to HolidayAutos.com I always book it there and you save a lot ### 1/5 — It doesn’t work *2022-06-27, version 4.1.0* This app doesn’t work! You can’t search ### 1/5 — Rubbish app *2022-06-16, version 4.1.0* Holiday Autos need to up their game with respect to a working app. Currently you’re unable to search. While the app does open, it’s entirely unresponsive. Off to seek out a viable alternative for a number of rental car bookings. ### 1/5 — Pointless - App does not work *2022-03-16, version 3.9.0* Nothing further to add ### 1/5 — Most pathetic app ever? *2022-02-08, version 3.9.0* Add a booking, enter details > next Add a booking, enter details > next Add a booking, enter details > next And so on ad nauseam. Do not waste time and energy on this. ### 1/5 — I cannot believe how bad this is *2022-01-22, version 3.9.0* If you want to retrieve a booking all the app does is links you to the website and you retrieve it from there, it doesn’t save it there, so every time you wanna look at the booking you need to re-input your details, much quicker to click on the link on your booking confirmation email. ### 1/5 — App doesn’t work *2021-11-17, version 3.8.0* Sack the developers or pay to get developers who can build a working app. It’s not complicated. ### 1/5 — Worst app ever created *2021-11-08, version 3.8.0* If there was less than 1 star, this deserve it. Waste of time. ### 1/5 — Zero stars for this Holiday Autos app *2021-11-05, version 3.8.0* Really frustrating app, fails on the basics - found it really difficult to enter reference and retrieve booking information. Holiday autos in my experience in general has been a poor experience ### 1/5 — Doesn’t work *2021-10-31, version 3.8.0* Like all revues below, it’s useless. Doesn’t find any of my bookings. ### 1/5 — Useless *2021-10-29, version 3.8.0* Useless - doesn’t work ### 1/5 — What everyone else said *2021-10-15, version 3.8.0* It just doesn’t work. ### 1/5 — Still cannot add bookings *2021-10-14, version 3.8.0* Despite recent update the app cannot recognize bookings made on other devices. After entering the booking no and email twice (!), a blank screen appears. Please fix this ASAP! ## Most critical reviews (10 lowest-rated) ### 1/5 — Be extremely careful *2026-02-17* I was double charged because they apparently don’t pay Dollar and Hertz, creating serious customer service issues during pick up. To make matters worse, when you contact Holiday Autos customer service the make you rebook and tell you they will refund you, only to email you saying that oh well the had revised and will not proceed with the refund. They have been scamming the rental companies and now are also scamming their customers. Never using them again. ### 1/5 — Poorly designed App *2025-02-26, version 6.12.0* Many things need to be fixed on this app! (You have to put your booking reference every single time, when booking the categories offered are different from the one from the website) and the chat is not great (again you have to start from scratch every single time as it doesn’t keep what you have already typed when it transferred you to the real chat) ### 1/5 — Very bad *2024-09-16* I want to share my disappointing experience with Holiday Autos’ app and website. I rented a car through their platform, but when I arrived to pick it up, I found that the vehicle was not the one I had booked. Instead, it was much smaller and in poor condition. I recorded a video of the car and immediately contacted Holiday Autos to resolve the issue. They told me they would investigate and get back to me within 20 days. Despite my request for a refund on the spot, they refused. After two months of following up with them, I was finally informed that they would not be issuing a refund. I strongly advise others to be cautious when using this website or app. Based on my experience, you might end up losing your money with no proper resolution. ### 1/5 — Terrible *2024-09-05, version 6.5.1* Can’t log in anymore and it seems to block iPhone from filling in any info ### 1/5 — Awful and full of bugs *2024-04-26, version 6.1.0* Love this company but this app is awful. Put in pick up location. Fine. Put in pick up time and the app freaks out. Suddenly starts asking for the pick up location again. Jumping screens, etc. I just re-installed this app and will now delete. ### 1/5 — Said payment failed when it didn’t *2024-03-18, version 5.18.0* Awful experience with this app. Tried multiple times to book, each time it said there was a payment error. But then I discovered it had put several authorisations on my card (each one using up more of my credit, which will take 7 days to expire) and made 3 duplicate bookings. Terrible, terrible design. No other app I’ve used has this problem. ### 1/5 — Unreliable *2023-09-05, version 5.9.1* Never got my refund for cancelled car hire - won’t using them again. ### 1/5 — Still awful *2022-11-27, version 4.4.0* I downloaded it for the paperless check-in thinking I would be able to upload all the required ID checks, but no such luck. Seems I will have to request my utility companies to post me bills, which shouldn’t be necessary these days. ### 1/5 — not working *2022-08-22, version 4.2.0* hangs up. Cannot find Gatwick airport or any location. Back to the website... ### 1/5 — Not good *2022-08-21, version 4.2.0* Keeps old bookings on the app cannot delete cannot import new bookings made on my account on desktop needs drastic overhaul and updating ## Most praised reviews (10 highest-rated) ### 5/5 — Easy Peaxy *2024-08-22, version 6.5.0* So simple and easy. Took me 2 minutes to book and cheaper than supplier direct ### 5/5 — Rubbish app *2020-02-09, version 1.2.3* I have booked with this app several times. It forgets your booking so you have to find you ref number and search for you booking. I tried to find my bookings to get the insurance sorted, but the app does not work. Shame ### 5/5 — Single payment *2018-07-05* The tariff of the cars is given in a single transparent payment in the app. That is it there are no other extra payments for the car. ### 5/5 — Before quality *2018-07-02* I think that this app is the best choice for booking the best cars for a self-drive rental, I can see the quality of the car before booking. ### 5/5 — Convenient *2018-07-02* The payments and transactions in the app are made really safe and secure. It is also made convenient, by making the payment with all major cards. ### 5/5 — Updates are good — access booking easily *2018-06-26* Think the app update is pretty great. Easier to find my booking when I’m at the desk and to find help numbers if I have questions. Plus, sometimes they have unique deals and offers in app only, which I appreciate as someone who rents 5+ times a year. ### 5/5 — So happy to use it *2017-05-30, version 1.0.6* If you want to hire car, consider it, that’s my recommendation. Over time, I still continue to put my loyalty on it because the price is so reasonable, I don’t think others can offer me preferential like it. ### 5/5 — Loyalty on it *2017-05-29* I find this service very helpful, through it I can hire a car anywhere I am. Last week, I just made a rental with it, cant be easier, the price was competitively cheap. ### 5/5 — Very helpful *2017-05-28* Very helpful and answered questions quickly and gave us answers to our questions would like to see more customer service like this. And I could make orders with ease. ### 5/5 — Such a wonderful choice *2017-05-27* I highly recommend this service to all, this is the cheapest one I know and of course its quality is excellent too. if you have demand for car rental, you should consider it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*