# Holland America Line Navigator — user reviews > 356 indexed App Store user reviews of Holland America Line Navigator by Holland America Line Inc, rated 4.50/5 from 37,193 ratings. - Source: https://appshunter.io/ios/app/holland-america-line-navigator/id1450557920/reviews - App overview in markdown: https://appshunter.io/ios/app/holland-america-line-navigator/id1450557920.md - Rating breakdown: 5★ 28,034 · 4★ 4,831 · 3★ 1,969 · 2★ 889 · 1★ 1,470 ## What do users think of Holland America Line Navigator? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Helpful for planning cruise - 💡 Useful features like chat and dining reservations - 🚀 Comprehensive information on ship activities **Cons** - 🐛 Frequent login issues - 🐛 Unreliable connectivity and app crashes - 👎 Difficult to navigate and find information - 👎 Outdated or inaccurate information - 👎 Poor user interface and small text **Commonly reported bugs** - Inability to book dining and excursions through app - Disappearing itinerary and reservation information - Compatibility issues with newer iOS versions **Most requested features** - Real-time ship location tracking - Improved chat functionality for group messaging - Better integration with cruise itinerary and reservations - Larger font sizes and more intuitive navigation ## Newest reviews (18 of 356) ### 2/5 — Very clunky app *2026-09-03, version 26.36.00* This app promises a lot but does not deliver effectively. The chat feature takes forever to update and sent messages don’t update immediately. Itinerary page tended to work well. Changing cruises completely bamboozled the app. It would not update to our next cruise until fixed by guest services. We missed dining reservations because of this. The internet interface is not user friendly. ### 2/5 — Useless app *2026-08-04, version 26.30.00* This app is practically useless. You view the daily activities and try to add them to your itinerary but they don’t add. ### 4/5 — Great app on one device *2026-07-25, version 26.30.00* This works really well if you use their WiFi and just use one device . You can turn off on one device and open on another , but I typically had issues doing that. If you want to use your iPad and your phone (example) I’d suggest getting the more expensive multiple device WiFi package . ### 2/5 — Not Useful *2026-07-22, version 26.28.00* While on board I was unable to login and connect (even though the phone was connected to the ship WiFi) more than 50% of the time making the app less useful. I guess they prioritise WiFi paying passengers. Sometimes the app didn’t even seem to know what ship I was on so I couldn’t even use it in anonymous most. ### 2/5 — Can’t plan *2026-07-21, version 26.28.00* I’m unable to create my itinerary Every time I select something from the daily program, I get an error message that tells me “something went wrong “ and “to try later”! ### 3/5 — Meh *2026-07-04, version 26.26.01* This ap is mediocre at best. You would think Holland would have something much better. ### 2/5 — Horrible UI *2026-06-22, version 26.24.00* Needs some serious re-mapping of app features. I want to see my booking and who I’m traveling with (who’s in my room) from the home page. I would also like the ability manage a family member’s booking, so some sort of linking of bookings would be helpful. The whole experience has been so awful, I will never travel on Holland ever again. I want to get on the app, so what I need and then get out. Not hunt and search and still not have the info I need at my fingertips. Had trouble booking excursions for our group of 10 travelers (5 cabins). Had to book and pay for each room one by one. It let me add people to my excursion booking but did not properly add all participants to the reservation/cart. ### 2/5 — Buggy AF *2026-06-05, version 26.22.00* Can't log in when connected to ship wifi. Can log in when i have LTE, but when i connect to ship wifi, it boots me out. Please fix your app. :) also, cruise has no matcha but every canadian port does. let's catch up to the times my friends ### 3/5 — Know Your Audience *2026-06-05, version 26.22.00* Considering most of the people cruising and using the Navigator App are over age 50, why would you make the font so faint? I could barely read what I typed when I was trying to log in. ### 1/5 — One of the worst apps *2026-06-03, version 26.22.00* The worst app of all cruise lines. Low grade app developed with cheap rupees. ### 1/5 — Absolutely Horrible APP *2026-05-24, version 26.20.00* Worst User Interface I’ve experienced in years. Pure Frustration! HAL should be totally ashamed of this POS. ### 4/5 — Additional Language Options *2026-05-14, version 26.20.00* It would be wonderful if we have other language options when chatting with our friends onboard other than English. ### 1/5 — The most dysfunctional app I have ever used. *2026-05-07, version 26.18.00* I have no idea why I even bothered getting this app prior to my HAL cruise. It never let me log in during any days at sea, and when we were in port it blocked login because I was no longer using HAL's guest wifi. The user interface seemed to change on a whim, sometimes it looked one way and sometimes it looked another. I don't believe someone should have to spend their precious and finite cruise time troubleshooting tech issues with guest services onboard to get an app to work. If you're actually able to use this app, you may feel differently, but from where I stand there is absolutely no reason to download this app and give them your data. It did not work; it was as if I didn't have it installed in the first place. ### 4/5 — Changes needed Shorex *2026-04-29, version 26.18.00* I really think that the app needs to give guests the chance to see exactly what they are booking in the app. Like princess does. Their app provides the whole itinerary of their shore excursion. And it gives the guests the change to see what they really are booking and keeps the Shorex team and tour operators transparent but it also give the guests clarity that if something isn’t followed then there is a change to be able to look back at it in the app. ### 1/5 — The year 1995 came to this app *2026-04-28, version 26.16.00* This app looks like IT was coded in the 90s other than the photos. Not intuitive, not easy to use and customers are clearly not the center of their digital footprint. ### 2/5 — Need magnifying glass to see sub menus *2026-04-15, version 26.14.01* Sub menus from bottom of the screen are near impossible to decipher and “navigate” - not help. Please make larger ### 3/5 — Font size very small *2026-04-11, version 26.14.01* The navigation bar at the bottom of the screen is very small and does not react to the iOS font size picker. Please either make that text bigger or honor the system font size settings. ### 1/5 — Doesn’t work *2026-03-30, version 26.12.00* Downloaded app because the Holland America website is extremely laggy; pages do not load. The app could not find my booking. :-/ ## Most critical reviews (10 lowest-rated) ### 1/5 — Web site only sells stuff *2026-09-03, version 26.36.00* Website is poor – once you login to manage your cruise, it forces you to log back in multiple times, even though you have not left the site. In addition, when you try to look at, for example, what dining you have signed up for, you can’t find it, it only tries to sell you new dining. Site is foxing selling new stuff, not managing your upcoming cruise ### 1/5 — On board *2026-08-25, version 26.32.00* Very frustrating to use while on board. It essentially does not work. Often cannot login. Deck plans do not show. Menu buttons take you elsewhere outside the app. Cannot add events. Cannot see account statement (unable to show at this time). Cruise would be much better if I did not know the app existed. Continuous errors. ### 1/5 — Barely functional. Why, Holland America, why? *2026-08-18, version 26.32.00* One of the worst apps I’ve ever used. The actual app features rarely work, giving random error messages, and many of the features that you think would be in the app actually just open a website—which may or may not work! Be prepared to login again and again! How fun! Holland America really needs to do better, because this app is the worst part of an otherwise exceptional cruise experience ### 1/5 — This app just sucks! *2026-08-16, version 26.32.00* Can we please get some qualified app developers please? This app feels like a high school project gone wrong. Nothing intuitive or pleasant about it at all. It’s not only useless, it’s taking up precious resources on my phone that could be dedicated to an app that really is beneficial! Either make it really work or stop pretending and just get rid of it! It’s annoying! ### 1/5 — Don’t expect it to work *2026-08-15, version 26.32.00* Have been on multiple cruises and rarely does the app actually work. It’s the biggest problem I have with Holland America. Everything else is great but the app is unreliable ### 1/5 — The year 1995 came to this app *2026-08-03, version 26.30.00* This app looks like IT was coded in the 90s other than the photos. Not intuitive, not easy to use and customers are clearly not the center of their digital footprint. How does it look like its rating is over 4.5 stars? I’m not buying it. ### 1/5 — Very Poor Design *2026-07-12, version 26.28.00* As a college professor who started teaching commercial web design and development in the late 1980’s I would give the “updated” Navigator an “F”. It doesn’t work on Apple tablets nor my iPhone 17 Pro. Previous version worked on all my devices. Tried multiple browsers and only one that worked was Edge on my desktop. No way to access the “wallet” for boarding pass on tablet or iPhone. Basically, after exiting app and attempting to reopen on iPhone and tablet I could not enter user name or password. New Navigator appears to have been developed by amateurs. Ended up having to print cruise documents. HAL, please go back to previous version and hire some professional designers/developers. ### 1/5 — Worst App *2026-07-04, version 26.26.01* Worst app ever, always drops the username and pw And the wif. Too slow to navigate. Horribly unorganized and over complicated. This app is I would not sail on Holland again. Check out Norwegian or anyone else. Fix the app! ### 1/5 — Garbage App *2026-06-28, version 26.26.01* I don’t know who is rating this app above 3 stars?! Are you even using the app?? You can’t do a thing with it. I can’t even make a dinner reservation. The chat is worthless. I’m signed in. On my phone. And the continues to ask me for the BOOKING NUMBER?!?!?! Are you kidding me? Do you want some constructive feedback? Have the app download the week onto your phone. Then, when you are at sea, with no WiFi or signal, it’s still works. Do you see where we are going here? It’s called making the app useful. Finished my weeklong cruise and the app had no value whatsoever. It’s worthless. Just use the TV and phone in your room. Welcome to 1996. ### 1/5 — Awful app experience *2026-06-21, version 26.24.00* The app continually logs me out and it’s a pain to log back in . ## Most praised reviews (10 highest-rated) ### 5/5 — Looks great! *2026-07-13, version 26.28.00* Love the new look and feel. Functionally it works better and really love the images/content. ### 5/5 — Like the Updated App *2026-06-28, version 26.26.01* The updated Holland American app was an excellent redesigned which makes managing your cruise experience easier. A more logical layout for using the app. ### 5/5 — Invaluable *2025-12-01, version 4.48.8* Great asset on the cruise ### 5/5 — Great times *2025-10-27, version 4.48.8* This 7 day Eastern Caribbean Cruise has been great so far!! Captain and crew are making sure Hurricane Melissa doesn’t effect our cruise to much!! Hollis Taylor ### 5/5 — Navigator *2025-10-03, version 4.48.8* Very convenient and easy browsing itinerary. ### 5/5 — Essential Tool for a Fun Experience! *2025-09-22, version 4.48.5* Went on a 28 day cruise and this app was a life saver to keep all the activities available for the day front and center. Was able to keep track of all ship spend and book any/all excursions, dinners, activities. Only recommendation I would add for the developers is add the ability to manage device connection in the app vs going to internet.hollandamercia.com in your default browser. ### 5/5 — Minn in Market *2025-09-06, version 4.48.5* She is amazing providing great customer service ### 5/5 — Second Cruise *2025-09-02, version 4.48.5* Same as our first Holland America cruise, Outstanding from top to bottom. ### 5/5 — A favorite of ours *2025-07-20, version 4.48.2* We always make a point to have dinner at The Canaletto. My husband’s favorite the Sea Bass and mine the Sort Ribs. A must… ### 5/5 — Great waitstaff *2025-06-28, version 4.48.2* We really appreciated Kadek & Alice as our wait staff on the zuiderdam ( Boston to Québec: concluding June 28 in Quebec). Very professional & personable, these two enhanced our cruise experience. Thank you! Room 7038: Hugill & Warren --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*