# Hollister Co. — user reviews > 2,645 indexed App Store user reviews of Hollister Co. by Abercrombie & Fitch, rated 4.90/5 from 637,353 ratings. - Source: https://appshunter.io/ios/app/hollister-co/id383915209/reviews - App overview in markdown: https://appshunter.io/ios/app/hollister-co/id383915209.md - Rating breakdown: 5★ 582,464 · 4★ 38,141 · 3★ 8,342 · 2★ 2,597 · 1★ 5,809 ## What do users think of Hollister Co.? Overall sentiment: mixed **Pros** - 🚀 Convenient shopping experience - 👍 Smooth checkout process - 💳 Supports various payment options - 🎁 Offers rewards and discounts - 📦 Fast and reliable shipping - 🛒 Wide selection of stylish clothing **Cons** - 🐛 Occasional app crashes and glitches - ⏱️ Slow loading times and performance issues - 🤖 Poor customer service and unresponsive staff - 📦 Inaccurate stock information and delivery delays - 💰 Overpriced clothing compared to quality - 🔍 Difficult to find specific items in the app **Commonly reported bugs** - Login issues and password reset problems - Inconsistent behavior when adding items to cart - Inability to update delivery address or order details - Syncing issues between app and website data **Most requested features** - Add size and length options for clothing - Implement a more robust review system - Improve the app's stability and performance - Provide better communication on order status - Offer a wider range of inclusive sizing options ## Newest reviews (15 of 2,645) ### 4/5 — Great shirts *2026-08-30, version 16.2.0* Always get your shirts from Hollister trust ### 4/5 — Great! *2026-08-30, version 16.2.0* Clothing is good, easy to find stuff, wish more stuff was online ### 4/5 — Amazing but….. *2026-08-29, version 16.2.0* love the app but all of the sudden 2014 isn’t a valid bday like what?!?! ### 5/5 — I love Holi *2026-08-28, version 16.2.0* I love hollister ### 5/5 — Best *2026-08-27, version 16.2.0* It’s the best store ### 5/5 — Love it *2026-08-27, version 16.2.0* It is really easy to use. ### 5/5 — The best clothing store *2026-08-27, version 16.2.0* Everything is so cute and so high quality here and by doing the little things like shopping you can receive point that can be turned into money off of orders and can be helpful for things along the way !! ### 5/5 — Love *2026-08-27, version 16.2.0* Love shopping here always sales ### 5/5 — Review guys🤗 *2026-08-26, version 16.2.0* Hollister has lots of Y2K and cute clothes.For fall I wanted to have a cute outfit for pumpkin patch and the clothes were so beautiful and I had the best pumpkin patch photos. Sincerely Alisson.O🥨🥐 ### 5/5 — i lovr you *2026-08-26, version 16.2.0* i love you sm pls drop thr price for sweaters/hoodies ### 5/5 — Review *2026-08-26, version 16.2.0* Excellent clothes ### 5/5 — the best brand ever *2026-08-26, version 16.2.0* i love hollister so so much ### 5/5 — Wow!!! *2026-08-26, version 16.2.0* Amazing service and rlly quick!! ### 5/5 — Only one complaint *2026-08-25, version 16.2.0* I love Hollister, the clothes are a little expensive but I think it is worth the quality. My only problem is with the app format on my iPad. It’s formatted for iPhones so majority of my screen is black. I don’t know who is in charge of fixing the app software/format but I would love it if someone made it iPad-friendly. ### 5/5 — Great app *2026-08-25, version 16.2.0* Greatest shopping app for back to school shopping ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage *2026-08-30, version 16.2.0* The app only works if you fill out all this useless personal information. I am trying to purchase items I was sent through text link but nothing will come up when I click because there to worried about information that has nothing to do with buying items. Garbage ### 1/5 — App issues *2026-08-29, version 16.2.0* I love shopping at hollister however the app wont allow me to login to my account or do anything with my account everytime I try to sign in it accepts my email and password then takes me back to the app loading page and back to sign in again ### 1/5 — Disappointed *2026-08-28, version 16.2.0* The app literally cannot let me log into my account, whenever I try to log in it kicks me off the log in screen and it keeps doing it repeatedly , whenever I had a problem with logging in last time it wasn’t this unbearable and it was easy to solve. ### 1/5 — not working *2026-08-27, version 16.2.0* ive tried multiple times to log in and sign up etc and everytime im about to confirm it either restarts the app or loads and doesnt stop loading. ive checked my wifi its fine so im not sure why its not working. ### 1/5 — App crash *2026-08-25, version 16.2.0* App keeps crashing! It’s saying my password is wrong. When I got to reset password it’s giving an error message! I even tried to go to their website and it’s giving a white screen with an error message??? ### 1/5 — bad app *2026-08-24, version 16.2.0* wont let me log in, app is horrible ### 1/5 — The system is complicated and not user-friendly, and the return process is unnecessarily time-consum *2026-08-21, version 16.2.0* The return process is very complicated and takes a long time. Whenever there is an issue, it usually takes a very long time to get it resolved. The responses I receive are mostly generic, scripted replies, without providing any practical or effective solution. ### 1/5 — App won’t let me sign in at all *2026-08-20, version 16.2.0* Won’t let me sign in to track my orders or anything. ### 1/5 — Mal *2026-08-15, version 16.1.0* Cuando pido paquetes para que me lleguen a la tienda la app no me deja rastrearlo a menos que sea un envío a domicilio, también me quita puntos de la nada y además el sistema de atención al cliente es pésimo. ### 1/5 — Horrible *2026-08-15, version 16.1.0* Hollister online is sooo horrible!!! Messed up my order 3x and refuse to help me!! ## Most praised reviews (10 highest-rated) ### 5/5 — LOVE IT !! *2026-08-31, version 16.2.0* I loooooooveeee hollister, the clothes are ADORABLE like I literally love all of them ! ### 5/5 — I love this store *2026-08-31, version 16.2.0* I love all the top it’s just to e Expensive ### 5/5 — Obsessed *2026-08-30, version 16.2.0* I love the app it’s so much easier to find stuff and get them shipped other then going in store and not finding what I look for. ### 5/5 — My review *2026-08-30, version 16.2.0* Such a good app I use hollister so much and it’s so easy to get my points and get money off . ### 5/5 — Great service *2026-08-29, version 16.2.0* They got back to me and I easily shipped my stuff ### 5/5 — Hollister App *2026-08-29, version 16.2.0* Great App ### 5/5 — Use of App *2026-08-29, version 16.2.0* So easy to use. Great deals ### 5/5 — clothes *2026-08-29, version 16.2.0* good quality and good deals ### 5/5 — I LOVE HOLLSTER *2026-08-28, version 16.2.0* It’s honestly kinda rare for shopping brands that sell cute clothes to have some plus sizes I truly do love Hollister my hole wardrobe is just Hollister but I wish some things were made for bigger chest girlys😊 ### 5/5 — Brilliant shop *2026-08-28, version 16.2.0* My favourite store! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*