# Homage - Care Where You Are — user reviews > 47 indexed App Store user reviews of Homage by Homage Co Pte Ltd, rated 4.86/5 from 37 ratings. - Source: https://appshunter.io/ios/app/homage-care-where-you-are/id1277541542/reviews - App overview in markdown: https://appshunter.io/ios/app/homage-care-where-you-are/id1277541542.md - Rating breakdown: 5★ 32 · 4★ 5 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (12 of 47) ### 2/5 — No Malaysia option *2026-06-27, version 9.6.10* I am stuck at the sign in part where they asked me to choose my location where i need care the only options are Singapore and Australia. Malaysia is not even there. I have even downloaded it from the website where they said they provide care in malaysia ### 2/5 — Cannot add care recipient to access account *2026-02-23, version 9.6.9* need to share app access. now it is not able to ### 3/5 — Stuck on phone verification step (now fixed) *2026-02-15, version 9.6.9* Edit: now fixed; will try the service and update. Original review: Tried to register but I’m stuck on the phone verification step. No matter how many times I tried to enter my phone number, no numbers appear. Please fix this. I’m using an iPhone 12 ### 2/5 — Private messaging function leaves much to be desired. *2024-04-08, version 9.6.0* My follow up messages are not captured at all, and I cannot have a converasation with Customer Service. Phone line is also discontinued, so this is not very encouraging in provision of customer service. ### 2/5 — Clunky app that doesn’t load and it’s so slow. *2023-11-10, version 9.4.0* The app really needs an update and some work. As good as the service is, in order to book in a visit, I have to scroll a day ahead in time to make a booking for the correct date. It’s constantly on a wheel of death when I’m trying to load anything, and it’s incredibly hard to press anything and get to chat with anyone. ### 2/5 — The caregiver not always available & when caregiver cancels, the booking got cancelled too *2023-10-23, version 9.3.0* I know for some certain reason there’ll be a time when the caregiver has to cancel the appointment last minute, but that doesn’t mean that my booking must be cancelled too. I mean, I still need someone to assist. And nowadays, I hardly get someone to come. ### 1/5 — Terrible service *2022-05-07, version 5.2.7* Doctor assigned to me did not bother to understand my symptoms or provide a proper diagnosis. Asked me to go A&E immediately and ended the call. I texted Homeage to ask if the consultation fee could be waived, they replied and said they would “look into it”. I have been waiting for 2-3 weeks, no response. Then received an email saying I was charged $20 for a 1 minute ‘consultation’. ### 1/5 — Don’t bother, doctor didn’t show up *2022-04-14, version 5.2.6* Booked an appointment, waited patiently and doctor didn’t bother to log on to the call. Asked me to rebook for the next day - complete waste of time. ### 1/5 — Such bad attitude *2022-04-02, version 5.2.5* Doctor not ready for the consultation. On the streets couldn’t hear me proper, had such a bad attitude. Kept questioning my intention as if I did something wrong. What a waste of my money for this 5 mins consultation. Won’t recommend. ### 1/5 — Unreliable. App cancelled my appt *2022-03-21, version 5.2.5* Booked appt this morning. Available slot was 3pm. At 3 pm, wasn’t able to connect to doc. Was only informed 50 mins later that doctor was unavailable and appt was hence cancelled. ### 1/5 — It is a farce *2022-02-27, version 5.2.4* Scheduled a consultation 2 days in advance, 10 minutes before the appointed time they casually say that no doctor is available ### 1/5 — Tele health but appt is tomorrow *2022-02-16, version 5.2.4* It is rather ridiculous that I want to see a dr via tele health today for treatment and MC but earliest appt is tomorrow pm. Waste of time signing up. ## Most critical reviews (10 lowest-rated) ### 1/5 — Service is only available in Singapore and Australia *2025-04-13, version 9.6.4* So why is it in Malaysia App Store? ### 1/5 — 😫 *2024-09-20, version 9.6.1* please put your contact number easier to communicate..!! App not friendly user. ### 1/5 — Last minute cancellation and no refund *2024-04-24, version 9.6.1* Appt was cancelled last minute by Carepro and while we were busy arranging for our family member to take care of my grandma they slot someone in last minute which have zero hours completed of course we would not want that and choose to cancel and they mentioned it will be non refundable since we are the one cancelling the appt. But it’s carepro that cancelled the initial appointment last minute. Not the first time. ### 1/5 — Used to be a great app... *2023-09-07, version 5.6.17* ... until it was upgraded in early 2023 supposedly to allow multiple bookings. The app is now hopeless. It does best allowing you to delete appointments (which you had to ring their hotline to do in the past). However it's useless trying to make appointments (the main intention). Inexplicably, it doesn't allow people to book Tuesdays (which I need) but keeps booking me into Mondays. When you try to Edit, it only allows editing of time but not date. If you accidentally book the wrong date (happened to me), you have to quickly cancel otherwise get charged a penalty if CarePro has been assigned. I have no choice but to ring them up to make simple appointments and the customer service will always try to direct you to their app. If the app worked, I'd be happy to use it. I don't enjoy paying international charges each time as I live overseas! And their call centre can be pretty difficult to get through at times. But rather than risk making the wrong appointment AND then having to pay penalty for cancellation once CP is assigned, I have to waste my time calling. I have reported multiple times with videos and screenshots but up till now, it's been at least 6 months and nothing. Each time the customer service will give me the same FAQ responses e.g., delete app and reinstall, close app and relaunch, reboot phone, etc. They keep assuring me that it's being fixed but if they were serious, they'd have fixed it by now. But no, they're only interested in signing up new customers yet not being able to handle the volume of bookings. ### 1/5 — Ensured a waiver but charged still *2023-06-11, version 5.6.7* I did a short teleconsultion 3 weeks ago and was ensured by the staff that everything will be waived off bec medicine couldn't be delivered on time. However still being charged despite sending them email, which they didn't reply at all....highly unrecommended ### 1/5 — Lagging *2023-05-04, version 5.6.3* Whenever I want to sign up asking me to do verification contact number. Key in my number but didn’t receive any code number. Am i the only one has this issue ### 1/5 — Poor customer service *2022-07-18, version 5.2.9* The carers are good but customer service is appalling, charging of packages is poorly conducted with ridiculously short validity periods (1 month) resulting in customers losing money on expired packages. Response to queries extremely slow. ### 1/5 — Need to call them to make amendments *2022-07-08, version 5.2.9* And it’s very hard to get to talk to someone over the phone. Only the sales team picks up and they can’t do amendments to help you. Nobody picks up if you are an existing customer and it says they will call you back within 3 working days when u need them to amend their mistake with your booking so u can look for a carer in 2 days. I was told by a care provider that the available appointments do not show up so they don’t know they are available for bookings so it leaves us feeling nervous after paying for 40hrs and only 2 or 3 appointments taken up. I won’t recommend this. It has been so frustrating for me. ### 1/5 — Unstated charges *2022-06-19, version 5.2.8* Be aware. They charge $20 for delivery of meds! They don’t allow pick up and don’t state on their site There are other apps that offer free delivery for meds. Nowhere does it state they charge extra for delivery of meds ### 1/5 — Disappointed *2022-06-17, version 5.2.8* Appointment was confirmed for 1pm… 30mins before they just cancel the appointment. Is this a fair service provided? I mean if you have already told your patient you have confirmed the appointment then please see through to it… if unable to see through the appointment then don’t tell your patient the appointment is confirmed… ## Most praised reviews (10 highest-rated) ### 5/5 — Very satisfied with the entire process *2023-07-13, version 5.6.12* Will definitely consider homage again ### 5/5 — Really helpful apps *2023-06-25, version 5.6.10* The provider contact us before change anything ### 5/5 — Home care for Seniors *2023-05-03, version 5.6.2* Homage app is really good easy to use and comprehensive well done ### 5/5 — Great app *2022-11-18, version 5.3.5* Thanks Homage for providing professional and reliable services consistently! ### 5/5 — Amazing *2022-08-15, version 5.3.0* Absolutely great service. I will use it again ### 5/5 — Medical Escort and Response from Homage Team *2022-07-30, version 5.2.9* The response from the Homage Team in arranging for my requirements has been extremely excellent and timely. The follow up and follow through is also commendable. The support provided by Shalini has been amazing and will continue to use the services provided. Thank you to the team . ### 5/5 — Homage fantastic *2022-04-13, version 5.2.6* Following hospital discharge post cesarean where I had 2 surgeries and have an infection I am unable to get out of bed/take care of myself and baby. I quickly realised I would need assistance overnight and wanted a carer for 6hours time. Homage communicated every step of the way and went way beyond the call of duty to assist me in finding a suitable carer. Thu was an absolute life saver and helped me so much making the hugest difference in my recovery. She was also very qualified and suitable for the role not just “anyone” I will highly recommend Homage in the future for people who need assistance. ### 5/5 — Wonderful app wonderful service *2022-04-07, version 5.2.6* Have been using this for a year to help my grandfather who frequently gets aspiration pneumonia and has difficulty leaving the house. The app is so easy to use, and the cherry on top is the wonderful service behind the app. Had some difficulty finding a doctor recently and Hakim called me back personally twice to ensure a doctor was found. Thank you so much, cannot recommend this app more. ### 5/5 — Nisa brings sunshine into our home *2021-12-28, version 5.2.4* Nisa (Mrs Khairunisa Abu Bakar) has been a great helper and I look forward to her visits. Thanks, Nisa! ### 5/5 — Legit and Efficient! *2021-06-18, version 5.0.8* Im always wondering if there’s a way to get MC cert without leaving the house? Sometimes all we just need is rest or we already have enough paracetamols at home. I am so so glad i found this app!! No more queueing at the clinic while you’re having a headache, dizziness, and other minor illnesses! Thanks to the people who made this happen. Highly reco! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-22.*