# Home Box - هوم بوكس — user reviews

> 251 indexed App Store user reviews of Home Box by Landmark Group, rated 4.60/5 from 13,674 ratings.

- Source: https://appshunter.io/ios/app/home-box/id1262975833/reviews
- App overview in markdown: https://appshunter.io/ios/app/home-box/id1262975833.md
- Rating breakdown: 5★ 11,076 · 4★ 1,024 · 3★ 523 · 2★ 251 · 1★ 800

## What do users think of Home Box?

Overall sentiment: negative

**Pros**

- 🚀 Great service
- 👍 Easy to use
- 💰 Good prices

**Cons**

- 🐛 Cheap quality products
- ⚠️ Bad quality
- 🕰️ Delivery issues
- 🤖 Poor customer service
- 🔌 App crashes and bugs

**Commonly reported bugs**

- App crashes frequently
- Incorrect item availability information
- Delivery information issues

**Most requested features**

- More payment options
- Improved search and navigation
- Better stock management

## Newest reviews (13 of 251)

### 2/5 — Very poor delivery

*2025-10-06, version 10.37.2*

No/False commitments, Delivery not as scheduled, delivery team not responding properly

### 1/5 — مهم مهم مهم قبل التعامل معهم

*2025-08-26, version 10.35.2*

لايتم تعويضك في حال تأخير الطلب المحدد وقته من قبلهم  ، وحتى لو حصل لك ضرر بسبب التأخير لايعتذرون منك ..
خذ إجازة عن العمل في يوم التوصيل ( لانهم لايلتزمون بالوقت المحدد للتوصيل )حتى لاتتضرر لانه في حال عدم تواجدك في الموقع سيتم فرض رسوم غرامة عليك اذا لم تستلم الطلب ..
نصيحة ابحث عن متاجر أخرى تحترم وقتك وتعوضك عن أي ضرر .
ملاحظة : أسعارهم مرتفعة ، واشتريت منهم عدة منتجات تحتاج لتوصيل وتركيب

### 1/5 — Complain

*2025-08-18, version 10.35.2*

I had the worst experience placing my order with Home Box. I placed the order last week and the delivery was scheduled for Sunday. When the delivery guy arrived, he created a huge issue with my building security, saying there would be one hour of drilling to fix the cupboard. While I was clarifying with security, the delivery team decided to leave without delivering my order.

When I called them back to proceed, they told me to "inform the team" and then disconnected the call. Afterwards, they stopped answering my calls and left the location without any notice.

I tried several times to reach customer service and spoke to different agents including Sohaila and Azhra, but no one took responsibility. The customer service is horrible, unhelpful, and lacks any willingness to support or follow up. Even after I requested a call back and mentioned I would cancel the order if I didn’t get an update, nobody bothered to contact me.

### 1/5 — Very Bad Service

*2025-07-13, version 10.34.2*

I ordered something last month and the delivery was supposed to be on 08/07/25. The items didn’t arrive yet. I am following up with customer service by calls, mails and WhatsApp. Nobody cares to give an update. Ridiculous delivery and customer service.

### 1/5 — Terrible Experience – No Support, No Tracking

*2025-06-23, version 10.33.2*

One of the worst apps for ordering. You can’t track your order status, and there’s absolutely no customer service to help. My delivery was canceled by the driver without any notice or update in the app. No alerts, no support, no way to fix the issue. Terrible experience. Avoid this app

### 1/5 — Worst customer service

*2025-05-27, version 10.30.2*

The shipment was delayed beyond the agreed time. This is not the first time. This is the second time I have ordered the same problem. I hope they find a solution to this problem and respect the scheduled dates.

### 3/5 — Profile

*2025-05-23*

Can not able to finalize any issues via app

### 1/5 — Extremely Disappointing Experience with TV Stand Order

*2025-05-22, version 10.30.2*

I ordered a TV stand from Home Box on May 14th, and I was informed it would be delivered on May 19th. I arranged my schedule and waited at home for the delivery. Not only did the delivery team arrive later than the time they had promised, but when they opened the package, they informed me that the hardware was missing, so they couldn’t assemble it.

This was very disappointing, especially since I had waited all that time. Despite the inconvenience, I agreed for them to take the item back, and I was told it would be delivered the next day or shortly after.

On May 21st, I received a call confirming the delivery for May 22nd. I again adjusted my schedule to be available. However, on the morning of May 22nd, I received yet another call—this time telling me the item is damaged and that no more stock is available, so it cannot be delivered at all.

Seriously? This entire experience has been extremely disappointing and frustrating. I expected better service and communication. I hope this issue is taken seriously and addressed properly.

### 1/5 — Poor delivery management

*2025-04-11*

Ordered bed, mattress and side tables. Bed got delivered with wrong parts and last three days lying like that non usable. Now they are saying they can’t fix it. What quality check is there? Poor poor experience and it’s not over yet, no idea when they will pick this and refund. No clear communication. Mail says five days for pick up!!!!!

Update even on day of pick up they didn’t come. Now after 15 days of order also I don’t have a bed, bedroom filled with half installed bed and it’s parts lying around and no refund no support.

Update another few days same story. No pick up, I keep waiting and pickup team is incorrectly mentioning I am not there at home.

### 1/5 — التواصل والتوصيل السيء

*2025-03-26, version 10.27.2*

Customer service is terrible, they don’t respond to me as if I’m begging them. I paid for it with my own money, it’s my right! On top of that, the delivery is extremely delayed, and I still haven’t received my order, I don’t even know where it is!

خدمة العملاء سيئة، ما يردون علي كأني أشحت منهم، مع إن حقّي عليهم وأنا دافع من فلوسي! وفوق كذا التوصيل متأخر جدا وللحين ما استلمت طلبي ولا أدري وينه!

### 1/5 — Extremly disappointed

*2025-03-17, version 10.27.2*

I can confidently say that this was the first time in 30 years of living in the UAE that I truly felt frustrated, helpless, and abandoned. My experience with Home Box was extremely disappointing. I felt ignored and unsupported — helpless is the right word here. When I called for assistance, I was told, “This is what it is,” with zero empathy or willingness to help.

The customer service was not only weak but downright rude, leaving me with a strong sense of powerlessness. Even though I knew their products weren’t top quality, I decided to give them a try — just once — and I deeply regret it. I would never recommend Home Box to anyone. No one deserves to go through what I did.

### 1/5 — خدمة ما بعد البيع ‏The worst

*2025-03-09, version 10.27.2*

للاسف وجدت منتج سيء واشعرتهم ، للقيام بالعمل اللازم للصيانة ، للاسف أكثر من شهرين ولا يوجد تجاوب فعلي

The worst after-sales service you will ever see.

### 1/5 — A very bad experience ‼️👎

*2025-02-17, version 10.27.2*

A company that fails in dealing with its customers. The furniture arrives to the customer broken and they are responsible for the customer’s wasted time. Customer service is a failure. They do not have the ability to solve problems and do not have a mechanism for finding solutions or methods that satisfy the customer. A very bad experience, in addition to the lack of accuracy in appointments and changing appointments according to their desire without taking into account the customers’ circumstances or the appropriate time to reach them.

## Most critical reviews (10 lowest-rated)

### 1/5 — Very Disappointing Service

*2026-08-06, version 10.51.2*

Very disappointing experience. My order has been delayed multiple times, and every time I contact customer service, all I receive is an apology with no clear explanation or solution. The delivery date keeps changing, and no one can provide accurate information. I expected much better service from a well-known brand. I cannot recommend this app or shopping experience.

### 1/5 — Login Bug

*2026-04-29, version 10.44.2*

I signed up successfully on the website, but I’m unable to log in on the mobile app using the same credentials. Repeated login attempts failed.

I also tried signing up again on the app with the same phone number, but that failed too.

Please check the issue—seems like a sync or authentication problem between web and mobile.

### 1/5 — Delivery and support team don’t work at all

*2026-03-21, version 10.40.2*

Unfortunately, customer service is useless in this company, that’s why I have to write here. You pay them - and they do nothing expect for telling lies. I am expecting delivery every working day for almost 2 weeks because they promise me to delivery my goods every working day - and they don’t deliver. Nobody answers precisely. Nobody gives contacts for organising. Nothing. Very poor service

### 1/5 — So disappointing

*2026-03-17, version 10.40.2*

They rescheduled my bed March 17, and when March 17 came, they reschedule it again March 23.

### 1/5 — Very disappointing experience – and unfortunately not my first, but definitely my last.

*2026-02-23, version 10.40.2*

Honestly, this was a very bad experience. The customer service is extremely poor, and the after-sales service is even worse.

Here’s what happened:

I placed an online order two weeks ago with a scheduled delivery date of 23/2. A week later, I had to travel urgently for work. I tried contacting them more than 12 times to either reschedule the delivery or move it one or two days earlier. Unfortunately, there was absolutely no response or real assistance. Every time I called, they would tell me there was “no update in the system” and ask me to call back after an hour. I actually did call back after an hour—multiple times—and still, there was “no update.”

For four consecutive days, I kept trying to reach someone who could help. When I called in the morning, they told me to call at night. When I called at night, they told me to call in the morning. No one took responsibility, and no one provided a solution.

In the end, I had to postpone my travel because of the delivery date since I couldn’t get through to anyone to reschedule it. I relied on the confirmed delivery date.

Two or three days before delivery, they sent messages stating that during Ramadan, deliveries would be between 8:00 PM and 12:00 AM. Based on that information, I arranged my schedule accordingly.

Then suddenly, on the delivery day, I received a call from the driver at 4:30 PM (before Iftar in Ramadan) saying he would arrive in 30 minutes. I was completely unprepared because I had planned for an evening delivery. The installation takes about an hour, which would have been exactly at Maghrib time, and I was supposed to break my fast outside that day.

This level of disrespect for customers’ time and commitments is unacceptable. Their customer service is already very poor, but once you complete your purchase, it becomes almost impossible to reach anyone.

To make things worse, yesterday I visited the Hamra branch hoping to look at and possibly buy more items. I went upstairs and downstairs, and there were no employees available to assist customers. The staff were sitting and chatting, completely ignoring customers. I called out several times for help, and no one responded.

Honestly, Home Box is disappointing in every aspect—before sale, during sale, and especially after sale.

### 1/5 — Very very Bad Delivery system

*2025-12-13*

The delivery schedule is so bad. They won’t deliver on time and have to wait for their date and time . My product was supposed to be delivered by 3rd December and 11th December. They did not deliver and they themselves scheduled to 16th December 10am to 4pm. Even to reschedule they are going to charge you. This is ridiculous as they were not able to deliver on the said time and we have to take leave from the job to collect the products.

### 1/5 — Very poor after-sale service from Home box

*2025-12-05, version 10.38.2*

I placed an order over two weeks ago on the schedule delivery day. I receive a call late in the evening around 8 pm asking me to prepare the space and clear everything as their team will deliver and install the item. I was also informed that the warranty will be void if the installation was not done by their team.
Based on this call, I deposited of all my existing furniture.
The next morning I was shocked to receive another call informing me that there were enabled to deliver their order due to item on availability.

This is extremely unprofessional behaviour, shows poor planning and complete disregard for the customer time and property. Additionally, some of the item that were previously delivered are of poor quality.

I suggest do not recommend dealing with Home books, especially when it comes to after sale service.

### 1/5 — Worst customer service I have ever experienced in the UAE

*2025-12-03, version 10.38.2*

I wanted to get my bed online and received the worst service ever, they confirmed my order delivery in three days and I did not get the bed I ordered, in fact I got crickets, nothing from them not even an apology for non delivery of paid good! Fast forward I reschedule the delivery and the same thing happened again after one week, no delivery, apology or any communication from them! i had to cancel my order and get a refund waiting for the refund as I type. i am hugely dissapointed!

### 1/5 — لم يعجبني

*2025-09-25, version 10.36.2*

من وجهة نظري سيرفس جدا بطيئة ولا في متابعه للطلبات و الاستفسارات والشكاوى لو بدكم تشترو روحو للمعارض

### 1/5 — A fraud shop

*2025-09-13, version 10.36.2*

Never ever believe in their furniture and customer service. Delivered broken furniture and declined to replace it. Customer care says they are helpless. Better you purchase from ikea or any other shops were they value their customers.

## Most praised reviews (10 highest-rated)

### 5/5 — I love this furniture shop

*2026-04-12*

I love this furniture online shop they fix the furniture. Very hassle free online delivery for furniture

### 5/5 — Unusable

*2026-03-09, version 10.40.2*

This app is almost always freezing or getting stuck. I had several times in my cart, but every time I open the app it shows that there are items in the cart, yet nothing loads and the cart doesn’t display anything just keeps loading. Because of this I can’t continue with my order. 

I even tried removed and reinstall the app, but the same issue still happens. Overall the app is extremely slow and unreliable, which makes it very frustrating and unusable.

### 5/5 — شكرا هوم بوكس استمروا دائما في ترفير منتجاتكم و اسعاد عملائكم وسهولة الشراء

*2026-02-11, version 10.39.2*

اتمنى وصول الشحنه على الموعد وتمون سليمه من اي عيوب

### 5/5 — Very disappointing experience

*2025-11-04, version 10.38.2*

I placed an order 2 days ago and was supposed to pick it up today. I checked the status through the app, and it clearly showed “pickup by today.” I even called to confirm if it was ready, but they said it’s still being processed. It’s really frustrating. I’ll never order online for pickup again. The whole process was a mess and a complete waste of time!!!

### 5/5 — Homebox a great place to shop

*2025-09-19, version 10.36.2*

Affordable prices

### 5/5 — افضل محل اثاث خدمات و توصيل و تركيب و لا غلطه ما شاء الله

*2025-07-31, version 10.35.2*

شكراً هوم بكس استمروا على هذا الاداء المرضي جداً

### 5/5 — Good products with reasonable prices

*2025-04-13, version 10.28.2*

Good household products with reasonable prices. I would recommend

### 5/5 — Great service

*2024-11-08, version 10.18.2*

I would like to thank all customer service for their fast response and action for any inquiry

### 5/5 — 👍🏼👍🏼👍🏼👍🏼👍🏼

*2024-10-03, version 10.17.2*

Thank you very much for the fast delivery, on time and on the specified day. And the delivery workers for the good work, fast and perfect.

### 5/5 — Very slow app

*2024-09-14, version 10.15.2*

Good quality and prices. The app has good content and the theme and pictures are great. However the only problem is that it is very slow navigating throw the products. I hope they fix this issue. It takes too long to view products.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*