# Home Centre India — user reviews > 41 indexed App Store user reviews of Home Centre India by Landmark Online India Private Limited, rated 4.54/5 from 82,928 ratings. - Source: https://appshunter.io/ios/app/home-centre-india/id1262974847/reviews - App overview in markdown: https://appshunter.io/ios/app/home-centre-india/id1262974847.md - Rating breakdown: 5★ 1,219 · 4★ 165 · 3★ 72 · 2★ 41 · 1★ 212 ## What do users think of Home Centre India? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 🚀 Fast and efficient app **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow and unreliable delivery - 🤖 Poor customer service - 💔 Missing or damaged products - 💰 No refund or cancellation options **Commonly reported bugs** - App freezes during checkout - Images not displaying properly - Payment issues with card and net banking **Most requested features** - Add a back button option - Improve order tracking and status updates - Implement easy return and refund process ## Newest reviews (14 of 41) ### 1/5 — Missing products and worst customer service *2023-11-22* I have ordered 2 items which I received only 1 and I have complaint and it’s now a month which they keep emailing to wait for 24-48 hours . I need refund or the products . Im waiting for a solution . Please don’t scam people and loot the money like this . I don’t care how much amount but I expect a genuine service . I would recommend people not to use this app unless you wanna waste money and time . I think I have waited enough to be writing this review . Never thought I would get scammed from home centre as Ian a genuine customer . Im so disappointed with the service . It’s just pathetic to be looting money like this from people . Im never ordering again . Nevertheless I want the products or a refund . I had to write since there’s no solution . I am wasting my time writing this 😡 ### 1/5 — Fake brand. No regard for customers *2023-08-19* I was harassed and ridiculed by sales staff at Homecentre, Newtown, Kolkata. I went there on to return a table lamp that was purchased by me on 3 days back. The stitching of the table lamp was defective which I had noticed only when I bought the product home. Therefore, I requested the sales staff to kindly take the product back and give me another one. The sales staff instead accused me of damaging it myself and then questioned me as to why I was late in returning the product. This was absolutely ridiculous since the product was being sought to be returned within 3 days of purchase. Further, when I told him that the stitching of the lamp was not right, he told me that I had done it myself and thereafter called me a liar. I was utterly shocked by his vile behaviour and his blatant disrespect towards me. This level of contempt was so humiliating that I left the table lamp in the store itself without asking for any refund or replacement. The store manager himself was again discourteous and questioned why I had not checked the product when I was buying in an arrogant and unpleasant manner. His utter disdain towards the vile behaviour of the sales staff is again very shocking. This level of customer service is completely unacceptable. I will never visit any landmark group store . ### 1/5 — Not working *2022-12-07* Stupid apps ### 1/5 — الرياض *2022-06-26* التطبيق مايفتح ### 1/5 — Home Centre are nothing but cheats *2022-04-17* I ordered a wall mount shoe rack that was delivered. Another person was sent for installation shortly. He comes without a power drill and stands like a fool gazing at the product asking me how he should install it as the company doesn’t provide him with a power drill. The customer care executive is even stupider and cannot seem to understand what installation means. She tried to circumvent the issue by cooking up a policy saying wall mounting is not part of installation - even if the product is particularly only FOR wall mounting and screws and mounts have been provided for the same. We have advised her to look up ‘installation’ in the dictionary. Should I buy a power drill for Home Centre? ### 1/5 — Poor Delivery and pathetic Customer services *2021-12-23* NEVER use this app to place furniture order online. First of all they will take 1 month to deliver the furniture and than it would not be complete delivery. I have ordered a queen size bed in Nov 2021 which got delivered to me on 17th December but unfortunately many parts of the bed are missing and never delivered. Installation team advised to raise complaint for the same and it’s been many days already that I am following up with customer care and getting same answer always that complaint team will give you call and can advise you better But still no one answer my question “when will I get missing part of bed delivered “ ?? ### 1/5 — Customer support is pathetic *2021-11-16* Customer service is not interested in your issues. I received incomplete order, one item was missing and i had paid for it(since it was prepaid order). It’s been one month I had called numerous times, send mails but no one is interested. They don’t have any concerned team or person who can handle such issues. Even they don’t provide any token number or complaint number so that you can tell them that which complaint you are talking about, you have to share complete issue again and again everytime and everyone ask you to wait for 24-48 hours. And then no response you call them again they again have no idea what are you talking about. I’m the regular customer of home centre this is happening with me I don’t know how they behave with new customers. Such a pathetic team that i have never seen. ### 1/5 — No cancellation option; Poor Status on Delivery and Unreliable delivery date *2021-09-18* I ordered furniture on 19th July 2021 from this app, when delivery date was indicated as 25th July. Later next week delivery date changed to tentative 31st Aug. We relied on the brand so waited, but on 1st Sep when we called their support they apologized and changed tentative delivery date to 13th Sep. Again when we called on 14th Sep, they mention that they don't have stock and initiated return. We had to wait 2 months and call them 4 times to get our money back. Since this is app review, I strongly feel they should allow customers to 'Cancel' at their wish and they should provide reliable status in their app. This is reason for my rating and hope this app improves ### 1/5 — Order not received despite order confirmation *2020-11-28* Ordered two items. Made the payment. Got the order confirmation. Then found out few hours later that the order was not received by the company. This app clearly is unreliable. ### 1/5 — Worst online shopping site and app. *2020-10-14* Thugs and cheaters , misrepresented product and than changed description to maximize profits. Should be jailed and punished ### 1/5 — Bad customer service *2020-10-13* There was a delay in the shipment which of course everyone understand is expected due to these unprecedented times but the worst part is there was no response to my emails initially, when I called to check the status the rep was clueless and said will call back later-no follow up call was made. I reached out to them again next day and was told it would be delivered within 48 hours. Again after two days I made a follow up call and was told two more days. And then the product received was broken! Both the items received were DAMAGED. No replacement just refund policy they said. The product is out of stock now. Such a waste of time and energy. ### 1/5 — HORRIBLE APP. BEST IF AVOIDED *2020-09-29* In this age of lighting fast deliveries, homecenter prefers to operate at a snail’s pace. For a prepaid order, be prepared to WAIT FOR ATLEAST A FEW WEEKS before the product is delivered. And the worst part is there is no real time tracking of your order. There is NO contact person that you can call to track. Even when the order is finally out for delivery after a few weeks, they don’t bother to inform the customer about the tentative date and time. But wait there is more, when you call them on customer care, they have no idea about the order, they raise a complaint only if you order furniture and for everything else they don’t even bother to raise a complaint! So if you still decide to order from home center, be ready for some GOOD OLD HARASSMENT !!!! ### 1/5 — Too worst *2020-08-31* App is too worst 🤦🏻‍♀️🤦🏻‍♀️ please guys handle this issues ### 1/5 — Worst experience *2020-07-24* I placed the order, while I was trying to click “ collect from store” it was not working. Contacted support call center, the number provided has a restriction to receive the incoming call!! Then contacted support center through chat... waited so long to get a response. Received a message that issue resolved but actually it wasn’t...I went ahead with deliver to home option and made the payment, got a confirmation that payment has been made and amount was debited to my account. However, I didn’t get any confirmation for placing the order...surprisingly all the items still showing in my Cart and waiting to checkout!! Try to contact support center again same issue, number provided not Working and chat window non responsive ... finally sent feedback but haven’t received acknowledgment..!! Overall my experience with this app is below expectation...I hope someone will contact me soon to resolve the issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Fraud of a Company, Cheats *2026-08-26* This company is operating as the biggest Fraud and just scamming the customers. I ordered 5 furniture items from them on 7th July and was given a Delivery Date of 25th July. Nothing got delivered yet. Since that date, I have been following up with them and they keep givin assurances that it will get delivered tomorrow / day after, and then nothing gets delivered. Sometimes they said that items got damaged hence they won't be able to deliver and next day they themselves call and say that all items will get delivered next day. But obviously that also was a lie. If you want any hope to get what you ordered, stay away from HomeCentre. Horrible, lying, cheats they are. Pathetic customer service and zero accountability. ### 1/5 — Worst place to buy anything *2026-04-29* If I have an option I would give 0 rating worst experience no tracking no delivery message and if the parts are missing they that more than 1 week for a screw and total they take months to fix a shoe rack still I’m not sure if it will be fix , and there is no return/exchange option in app , only till payment it gives realtime data after that they don’t care ,worst customer care Center experience I have been continuously raising complaint for each step as there is no communication ,and when you call the customer care the lady is laughing at my situation and zero resolution please don’t buy and make a mistake like me ### 1/5 — ABSOLUTELY PATHETIC SERVICE *2026-03-28* Never ever buy any kind of furniture from home centre online, firstly placing order was an issue and then when it got ordered, the delivery date was after 12 days and then when I called them on the delivery day they told me it will take more 12 days? After me calling them they are saying they will take more 10-12 days for a bed to get delivered. Like are you guys kidding me??? And all the Customer service is saying is that they are sorry and cannot do anything about it!! I am calling the customer service team to them saying sorry??? And since before placing the order I have been in contact with them through call & email and still they couldn’t tell me about the delay beforehand. Now they won’t even give me my refund on time that’s for sure. But WTH man, this is not fair and especially from a brand like home centre. Not expected. ### 1/5 — Worst service - didn’t receive product even after 2 weeks *2025-10-24* I have had the worst experience purchasing a furniture. I placed order on 13th Oct selecting delivery date of 17th Oct. They changed the delivery date to 24th Oct without even informing me. I was okay with it since it was just a week away. Now the delivery date is changed to 1st Nov again without informing me or giving me any reason why there’s delay. Contacting thru their customer care also didn’t help. When I ask to cancel, now they say they will only refund product amount and then i hv to email them after a week again to get the shipping amount refunded. They have not even shipped the product, so i don’t understand why i have to keep contacting them. Worst experience. I won’t place any order from home center app any more. ### 1/5 — WORST SERVICE *2025-10-23* I ordered a dining table from Homecentre on 7th October 2025, with delivery promised on 14th October. Since then, it has been nothing but disappointment. First, the delivery date was postponed to 21st October, with zero communication from Homecentre. On 21st October, it was delayed yet again to 4th November, and still no update or explanation. The order shows as “packed” since 11th October, which means I cannot even cancel it. I called customer care multiple times and all I heard was “sorry” and excuses. Only after repeatedly insisting did they register a complaint ticket. The next day when I followed up, they again had no proper reason and kept apologizing without any solution. Worst service ever. Totally unprofessional. ### 1/5 — No customer centricity, unreliable service *2025-05-11* I have made multiple purchases here in recent months. They have a policy of adding shipping charges which I understand for furniture but smaller items not only they charge shipping and platform fee, but do not refund it in case of cancellations. I have never experienced such partial refund policy with any other Brand. Another thing I noticed is of you leave an honest review pointing out misinformation in their product page (it is important for large items to highlight correct details like beds etc which are not returnable), they just reject it and not publish on the app. Really disappointed in past 6 months by Brand I used to love. ### 1/5 — No return or cancellation option.. too long delivery time *2025-01-18* Extremely poor app I compared to the competition available in the market .. I placed an order and immediately next day decided to cancel as the same product was available at a lesser price on other apps .. the moment is pressed cancelled they changed the status to shipped and said cannot be cancelled now .. last one week the order status is shipped only and I am yet to receive any information on the delivery.. don’t buy from here .. you will get similar products on other apps at a lower price with cancellation and refund option ### 1/5 — Disappointment with Home Centre Delivery and Customer Service *2025-01-05* I am writing to express my extreme disappointment with the service I have received from Home Centre regarding my order for a basic curtain. Despite placing the order, I have yet to receive any update on the delivery status, except for a notification stating that the issue has been escalated to the logistics team. Unfortunately, there has been no further response or resolution, leaving me with no choice but to reach out to your customer care team. However, I was shocked to discover that I was not allowed to provide any details of my order, which I find pathetic and unhelpful. It has been nearly a month since I placed my order, and I have yet to receive any assistance from your customer care team. This level of service is unacceptable, especially considering that I was not even informed when the stock was cancelled due to technical issues. It was only when I called your team that I was made aware of this. I expect a higher level of service from Home Centre, especially when it comes to basic orders like curtains. ### 1/5 — APP *2024-06-19* I cannot get this app to open up on my Iphone once installed? ### 1/5 — Received Brocken product *2024-01-25* Received damaged wooden spice stand…very bad experience ## Most praised reviews (9 highest-rated) ### 4/5 — Worst application service *2026-05-26* I placed a order of some bowls and figurines, the bowl which i received was broken . I lodged a complaint and waited for 48 hours but no response from them nor they bother to contact you. Second thing figurine was stuck for pickup at starting point and delivery date crossed still customer team dont bother to track that and its stuck and though after multiple complaint no one checks that and get back. Horrible service from online portal i must say. Think 100 times before placing order from their application else you can get stuck in loop where you will not get any help ### 4/5 — Good & fresh UI & easy to use *2020-07-05* The app has a very user friendly interface. This make online ordering a kind of a breeze. Shows all the available offers & discount for a wide product range. The only problem with Home Centre & Lifestyle app is that they just can run in the background even for a minute. As soon as you switch to any other application the app goes back to the home screen. In other words when you switch back to it, you will see the Home screen & not the same page where you were previously there. Kindly fix this bug for both Home Centre & Lifestyle app, as it’s there from quite some time & still not looked. ### 4/5 — Don’t fall for cash back trick *2018-01-13* I have made a purchase on app (in the first week of January) falling for cash back offer. After a while did not receive any cash back ...upon calling their call Center they have informed me that cash back will be initiated at the end of may. When the purchase has been made in the month of Jan then who will remember about receiving money after 5 months. I have checked their terms and conditions and it doesn’t mention anything about 5 months wait. It’s a good trick to make customers forget about their money ### 3/5 — Pathetic Customer Service. Stolen Money for their interest benefits without delivering the products *2025-03-13* I have placed an order for 4 furniture items and there was no status update on the delivery. The app specified on a certain date and I trusted it and finally when I didn’t get my order I called the call centre a couple of times and they were unsure when my products could be delivered. They take bookings and full payment and not deliver the items. It’s almost 3 weeks and I still don’t have clarity on where my furniture is and not did the team refund my amount. Be careful in ordering from this app. Seems like a scam! ### 3/5 — Issuing back button *2023-02-25* Hi, I’ve been using the Home Centre App for quiet a few years now and it’s made buying products easy. The only hiccup is that it seems to be missing the back button option and every time you choose a product to view the details you can’t go back to the page where you left off to continue browsing. You either have to come to the home page or carry on with an unwanted category where by you end up wasting a lot off time. This problem also exists in other apps like lifestyle and Max . Kindly rectify this problem. ### 2/5 — Bad experience worst experience *2022-06-27* Never even with any online app I have had this exp. in a package they mentioned 3products delivered but there was 1 item missing, calling multiple times they have been telling we have seen packaging recordings and no product is missing. From the closed box 1 product flew with magical wings?? Multiple attempts calling they say it’s delivered but I did not receive that item. When I see the reviews here it’s happened to many this means there is something scam in your product package team right? They didn’t even give any refund or called back to see where it went missing. I should have opened the box by recording itseems now, to show proof, will I have any dream to know that there is a product missing in this package Ridiculous service guys, I hate to say this as home center was my preferred center to shop homeproducts. I will never buy online on this App. ### 2/5 — No option return *2022-04-05* Being an avid user of online shopping apps, I found it very disappointing that there’s no option to place a return request. One needs to call or drop a mail to the customer service or even tweet to them (like we used to do years ago). I received damaged goods - Broken mirrors and frames on my first ever order from Home Centre, which i did through the website.I guess the packaging is to blame here, as it was the lightest packaging i ever saw for any glass items. I downloaded the app only so that I can place a return easily, but ended up being disappointed and writing this review. The low star rating is not due to my disappointment with the damaged items, but with the app which is clearly a few years behind of the current time. We really love shopping from Home Centre stores and hope that the app would only make that experience better. ### 2/5 — Not Very Helpful App *2021-04-16* After adding items to cart I am unable to make payment. App gets stuck when I click on ‘Proceed to Checkout’. No point in spending time browsing and adding items to cart when cannot make payment. ### 2/5 — No images *2020-05-07* There is no images to verify the product **Developer response:** We are extremely sorry to hear that and we kindly request you to email us with the screenshots of the error to help@homecentre.in and we will check and assist you further. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*