# Home Luxury Scents — user reviews > 84 indexed App Store user reviews of Home Luxury Scents by Home Luxury Scents, LLC, rated 2.60/5 from 257 ratings. - Source: https://appshunter.io/ios/app/home-luxury-scents/id1525346534/reviews - App overview in markdown: https://appshunter.io/ios/app/home-luxury-scents/id1525346534.md - Rating breakdown: 5★ 87 · 4★ 9 · 3★ 8 · 2★ 20 · 1★ 133 ## What do users think of Home Luxury Scents? Overall sentiment: negative **Pros** - 💖 Awesome app and product - 🤗 Excellent service - 😍 Amazing products - 👍 Easy to use - 🤩 Great fragrance **Cons** - 🤯 App doesn't work - 🔑 Can't reset password - 🤔 Unable to modify settings - 🤯 App is horrible - 🤬 Terrible experience - 🤯 App is compromised - 🤯 No match with device - 🤯 App is useless - 🤯 App is unreliable - 🤯 App is not user-friendly **Commonly reported bugs** - App doesn't connect to Bluetooth - App freezes or doesn't respond - App doesn't recognize device - App login issues - App settings not working **Most requested features** - Add password reset option - Improve app stability and reliability - Make the app more user-friendly - Enhance device connectivity and settings management ## Newest reviews (16 of 84) ### 2/5 — Unable to find device *2026-04-30, version 2.0.1* Im unable to find my home diffuser. First time downloading app and its already asking me for password when i havent even signed up or added device. ### 1/5 — Useless App *2024-10-06, version 2.0* Doesn’t connect to Bluetooth ### 2/5 — No help *2024-09-13, version 2.0* The app won’t take your password after a month. No option for resetting password and no way to change settings on the plug in device. Very frustrating ### 1/5 — La app nunca funciona *2024-07-30, version 2.0* Muy mala el app los y difusores, ni que decir el servicio igual que cómo funciona la app cuando fui a comprar los repuestos de aroma, terrible! Además no se como no les importa el servicio al cliente si ve tan malas reseñas no hacen algo por el app. Que pérdida de dinero ### 1/5 — This dang app!!!! *2024-05-31, version 2.0* Mine is going off every minute and I’m wasting all of the oil. I cannot change it. It doesn’t matter. I’ve only had it a few weeks, not even two weeks and it won’t let me log back in. This is absurd. Somebody better get back in touch with me because I’m all about small claims court at this point I’m sick and tired of getting in screwed over I’ve had enough!!!! these are not cheap to have a crappy app set with it is pretty crappy of them!!!!!! ### 1/5 — Bad app *2024-01-12, version 2.0* Same as everyone, but I searched and searched and almost all companies use they same and they come with a set password which is 8888 , try this and see if it works. It did for me. I couldn’t change my settings because of the password. ### 1/5 — Doesn’t not work *2024-01-09, version 2.0* App ask for password and does not let you put forgot password. Overall is does not good . ### 1/5 — Mal funcionamiento *2023-12-12, version 2.0* Esta aplicación no funciona para nada es un horror 😡 ### 2/5 — Muy malos *2023-11-19, version 2.0* Nunca me funcionó y traté de contactar a la compañía y nunca me respondieron ### 1/5 — Atrocious *2023-11-10, version 2.0* The app programming is amateurish and lacking. Schedule doesn’t work, never did, a complete failure for such a pricy product. Buy scented product from any other company instead, these people are crooks and should be avoided. 0 stars if I could. ### 1/5 — DO NOT BUY THIS PRODUCT!!!!! *2023-09-27, version 2.0* This app is just a waste of time. It won’t work at all. I have 4 machines which are not cheap and none of them work. I do not recommend this at all. Please listen to people who already bought this and already know the struggle. And since the app wont work you are not able to fix the schedule so the bottle of oil will last you a week. ### 1/5 — Very poorly developed app *2023-08-20, version 2.0* Setting up the app was a hassle! Very poorly developed for such an expensive product. Just went and replaced the scent for the first time and when tried to adjust the settings on the app.. surprise! Is not working! Won’t even bother trying to contact them after reading everyone else’s reviews, ALL ABOUT THE SAME TOPIC smh… Of course, won’t even bother either buying this product again if they are unable to offer a better app & support. ### 1/5 — No me deja recuperar mi contraseña *2023-07-26, version 2.0* Esto no tiene opción para recuperar la contraseña so si se te olvida ya no puedes configurar el difusor ### 2/5 — Ms *2023-06-26, version 1.9.2* The application does not allow you to change the password code, my neighbor's diffusers also appear and I can't remove them from my phone. I am available to make changes. It's frustrating. ### 1/5 — App *2023-06-22, version 1.9.2* The product is fantastic, the app is horrible, it never worked... it told me to put a password and then it tells me that it is incorrect ### 1/5 — No recomendado *2023-04-22, version 1.9.2* Muy mala calidad. Dañados en unos meses y después hay que pagar para arreglarlos y te lo envían para atrás y llegan rotos porque ni siquiera lo envuelven bien ## Most critical reviews (10 lowest-rated) ### 1/5 — 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽 *2026-04-07, version 2.0.1* Muy mala app no me abre, y los difusores trabajaron en el momento que los puse ### 1/5 — Horrible app *2025-08-31, version 2.0.1* Don’t let me chanche the password and don’t shows my device.. I’m sorry but this is my opinion. ### 1/5 — The app is compromised *2025-07-13, version 2.0.1* Terrible experience. After years the app doesn’t even appear on my phone to reinstall. When open the app it doesn’t respond at all. ### 1/5 — No match. *2025-06-23, version 2.0.1* The app didn’t found the dispositive ### 1/5 — Bad App *2025-04-20, version 2.0.1* I bought 5 essences, I don't know what happened, it doesn't recognize my password, I don't remember what it is, nor is there a way to reset it, the app is very, very poor and very bad, no matter how good the products are, without the app you can't enjoy the essences, they should fix this please. ### 1/5 — App does not work *2025-03-29, version 2.0.1* And if the app does not work so does the product. ### 1/5 — Worst App ever *2025-03-08, version 2.0* The App doesn’t work if you’re away from home, lets say you’re at work or somewhere else and forgot to change the frequency of your device, you CANNOT DO IT!!!! If you want to show someone else how much time you have setup, YOU CANNOT DO IT!! That is besides you can’t do anything else in the App. Worst App ever. ### 1/5 — App does not work *2025-01-25, version 2.0* App is horrible. Can’t log in. The item itself isn’t cheap and should have an app that is well put together. My machine goes off every two minutes and the app won’t allow me to change the amount of times it goes off, overpowering my house with the smell and making it overbearing. Fix this! ### 1/5 — Unreliable *2024-12-27, version 2.0* Terrible app can not be downloaded ### 1/5 — Not able to log in *2024-12-04, version 2.0* Tried several times I purchased 2 diffusers and I have no way of controlling them ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome app and product *2024-11-08, version 2.0* I have been using this product for about three years and I have gifted it to the my entire family. I have never had a problem with the app. Whenever I’ve had to call customer service, they have walked me through every step of the way. I recommend this app and the product. ### 5/5 — Apoyo técnico *2024-06-07, version 2.0* Tengo varias dispositivos y no se como programar en el mismo teléfono ### 5/5 — Love it! *2023-10-18, version 2.0* La mejor marca de difusores de aromas para el hogar ### 5/5 — Valen *2023-08-17, version 2.0* Me encanta los aromas y el app súper sencilla de utilizar. Enamorada😍😍 ### 5/5 — Los invito a venir a la tienda para entender la APP! *2022-06-24, version 1.9.2* Las chicas en la tienda tienen mucha LaCie dia y una vez Que entiendes la app es facil de manejar. Mi casa y mi carro huele divino gracias por existir!! ### 5/5 — App *2021-08-23, version 1.0* Muy buen servicio y es espectacular los olores para la casa ### 5/5 — Aff *2021-08-23, version 1.0* Especially Fragrance!!! ### 5/5 — Súper *2021-08-23, version 1.0* Productos de excelente calidad, súper recomendado y más con su excelente servicio al cliente ### 5/5 — App *2021-08-23, version 1.0* Recomiendo al 100% Home Luxury Scents!!! Yo varios meses con ellos y cada aroma me enamora. Mi suegra y mi mamá también son clientes y no lo cambian por nada, todas las chicas del store son muy amables! ### 5/5 — App *2021-08-21, version 1.0* My home smell so good thanks to homeluxuryscense --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*