# Home Massage & Wellness - RLAX — user reviews > 54 indexed App Store user reviews of Home Massage & Wellness by RLAX SOLUTIONS COMPANY LIMITED, rated 4.78/5 from 73 ratings. - Source: https://appshunter.io/ios/app/home-massage-and-wellness-rlax/id1525498478/reviews - App overview in markdown: https://appshunter.io/ios/app/home-massage-and-wellness-rlax/id1525498478.md - Rating breakdown: 5★ 61 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 2 ## What do users think of Home Massage & Wellness? Overall sentiment: positive **Pros** - 👍 Easy booking process - 👍 Professional and skilled therapists - 👍 Punctual service - 👍 Convenient in-home service - 👍 Great value for money - 👍 Amazing massage quality - 👍 Reliable service - 👍 Helpful customer service - 👍 Consistent quality - 👍 Therapists come prepared **Cons** - 🐛 Email sign-up bug - 🐛 App/website validation failure - 🐛 Potential scam/fake service - 🐛 Money taken, no service provided - 🐛 No refunds for unrendered services **Commonly reported bugs** - Email sign-up flags valid emails as invalid, only accepting Thai emails. - App and website validation fails when creating an account. ## Newest reviews (18 of 54) ### 5/5 — Great experience *2025-04-18, version 2.3.0* Professional and dependable- great experience ### 5/5 — Hooked! *2025-04-01* Absolutely amazing service. Punctual, professional, gave an amazing massage. The booking process was very easy and worth every penny. Thank you so much! **Developer response:** Hi there, thank you so much for your amazing feedback! We're happy to hear you loved the massage and found RLAX easy to use. We hope to see you again soon :) - Ploy, Customer Support ### 5/5 — Wonderful service! *2025-03-22, version 2.3.0* Great massage and professional theraposts ### 5/5 — Hooked! *2025-02-04* Absolutely amazing service. Punctual, professional, gave an amazing massage. The booking process was very easy and worth every penny. Thank you so much! **Developer response:** Hi there, thank you so much for your amazing feedback! We're happy to hear you loved the massage and found RLAX easy to use. We hope to see you again soon :) - Ploy, Customer Support ### 5/5 — In home massage *2025-02-02, version 2.1.1* Just perfect,punctual. Great no going out with transport costs and facing traffic. Was great oil massage. Will be using as first choice in future ### 5/5 — Fantastic *2025-01-13, version 2.1.1* The service from the admin/customer team is excellent - they answer promptly and are super helpful. The massages are fantastic and we love how easy it is to organise. The staff are professional and the services offered are better than any we have found in Bangkok, thank you RLAX team! ### 5/5 — Best app ever created *2024-08-28, version 2.1.1* This is the Uber of massage apps. It's incredible ### 5/5 — Amazing, convenient, and truly relaxing *2024-08-03, version 2.1.0* Amazing, convenient, and truly relaxing. ### 5/5 — Easy and reliable *2024-07-18, version 2.0.1* Easy to use and reliable services ### 5/5 — Apps are rarely this good *2024-07-06, version 2.0.1* It’s too easy, I probably don’t need this many massages but when the app makes the process so smooth it’s hard to resist. Great therapists, all around great service. ### 5/5 — Hooked! *2024-06-26* Absolutely amazing service. Punctual, professional, gave an amazing massage. The booking process was very easy and worth every penny. Thank you so much! **Developer response:** Hi there, thank you so much for your amazing feedback! We're happy to hear you loved the massage and found RLAX easy to use. We hope to see you again soon :) - Ploy, Customer Support ### 5/5 — Hooked! *2024-06-23* Absolutely amazing service. Punctual, professional, gave an amazing massage. The booking process was very easy and worth every penny. Thank you so much! **Developer response:** Hi there, thank you so much for your amazing feedback! We're happy to hear you loved the massage and found RLAX easy to use. We hope to see you again soon :) - Ploy, Customer Support ### 5/5 — Hooked! *2024-05-31* Absolutely amazing service. Punctual, professional, gave an amazing massage. The booking process was very easy and worth every penny. Thank you so much! **Developer response:** Hi there, thank you so much for your amazing feedback! We're happy to hear you loved the massage and found RLAX easy to use. We hope to see you again soon :) - Ploy, Customer Support ### 5/5 — Heavenly Massage *2024-05-27, version 1.96.0* The staff arrived on time and I had a great massage, they came with everything needed including a candle. What a great service. ### 5/5 — Simply Amazing *2024-05-18, version 1.96.0* Lilin did an amazing job. I wish I could book her all day. ### 5/5 — Massage at its best! *2024-03-23, version 1.9.4* I thoroughly enjoy the convenience, but more so the app is easy to use and communication is quick & efficient. Beyond this, the massage therapists are first class & very professional. I continue to always book for me & my husband. ### 5/5 — Easy to use, professional and good value for money *2024-03-12, version 1.9.4* Every therapist who I have had has been excellent. Very professional and on time. Lovely smelling products too. ### 5/5 — Hooked! *2024-03-01* Absolutely amazing service. Punctual, professional, gave an amazing massage. The booking process was very easy and worth every penny. Thank you so much! **Developer response:** Hi there, thank you so much for your amazing feedback! We're happy to hear you loved the massage and found RLAX easy to use. We hope to see you again soon :) - Ploy, Customer Support ## Most critical reviews (10 lowest-rated) ### 1/5 — Email Sign Up Broken *2026-03-23, version 2.7.2* When trying to sign up using an email address it flags a valid email address as not valid. Can’t use the app due to this bug Apparently it only allows Thai email addresses - that is a poor design and renders the app unusable for a huge number of people. Any valid email address should be accepted ### 1/5 — Can't create account *2024-08-06* Says validation failed every time in try to create an account on the app or their website. I've tried every way possible. **Developer response:** Hi, AnotherSongstress. We’re sorry to hear about the trouble you're facing while creating an account. Could you please provide us with more details via email at hello@rlax.me? This will help us resolve the issue more efficiently. We're here to help and apologize for any inconvenience this may have caused. Thank you for your patience. - Ploy, Customer Support ### 1/5 — Scam Company *2023-03-31, version 1.7.4* This is a scam company. I used this app to book for massage and paid the money online per their procedure. No one came and they haven’t even refunded the money. They took the money. Don’t ever pay for any service before you actually receive them! Don’t download this app. ### 1/5 — Don’t bother, likely fake *2023-02-14, version 1.7.3* This app will take your money and give you no massage. I find it very likely this is a fake service just collecting logins and payment details for later sale. Save yourself some time and hassle and just call a spa. ### 4/5 — Excellent easy and quality service *2021-08-23, version 1.6.3* Easy and simple app, excellent payment gateway. Quality service. ### 5/5 — Bangkok’s best kept secret *2026-07-03, version 2.8.1* Imagine booking your massage from an app, working around your schedule, and from the comfort of your home! I discovered Rlax after I had surgery and couldn’t walk and have continued to use it even now that I no longer live in Thailand. I book the massage from the taxi on my way to the airport, or at the end of a long day of conferences, all from the comfort of my own space. They are affiliated with one of the top spas in Thailand too—Oasis—another gem I love when a couple of hours of in person treatment is what I crave. ### 5/5 — Amazing Massage *2026-06-16, version 2.8.1* Excellent service ### 5/5 — Hooked! *2026-02-06, version 2.7.2* Absolutely amazing service. Punctual, professional, gave an amazing massage. The booking process was very easy and worth every penny. Thank you so much! ### 5/5 — Excellent massages *2025-11-23, version 2.7.1* Excellent service and massage ### 5/5 — Ms *2025-08-29, version 2.5.1* พนักงานที่นี่นวดดี เก่ง สุภาพ ทุกคนค่ะ ชอบมากๆค่ะ ## Most praised reviews (5 highest-rated) ### 5/5 — Always dependable *2025-07-30, version 2.5.0* Great service, well trained therapists ### 5/5 — Massage *2025-07-19, version 2.5.0* Good quality, very realible service ### 5/5 — Great, Massage *2025-07-18, version 2.5.0* Massage therapist did a really good job. I was very relaxed afterwards. ### 5/5 — Exceptional service *2025-07-15, version 2.5.0* Every time I’ve ordered a service from RLAX I’ve been impressed! Very consistent, very professional, the best to do it! ### 5/5 — Convenient and top quality therapists *2025-05-05, version 2.3.0* So convenient to book a massage during my toddlers nap time. Can usually book in the morning for later in the day. Highly professional therapists, who are consistent with the massage and treatments. My favourite is a 2 hour massage and facial combo. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*