# Home + Security — user reviews > 931 indexed App Store user reviews of Home + Security by Legrand - Netatmo – Bticino, rated 4.30/5 from 378 ratings. - Source: https://appshunter.io/ios/app/home-plus-security/id951725393/reviews - App overview in markdown: https://appshunter.io/ios/app/home-plus-security/id951725393.md - Rating breakdown: 5★ 249 · 4★ 66 · 3★ 11 · 2★ 16 · 1★ 36 ## What do users think of Home + Security? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Reliable performance - 🔒 Secure storage and privacy - 💡 Intelligent detection and alerts - 👍 Excellent integration with HomeKit **Cons** - 🐛 Connectivity issues and disconnections - 🐛 Buggy app with crashes and glitches - 🐛 Inaccurate motion and person detection - 🔋 Overheating and high power consumption - 💡 Lacking customization options **Commonly reported bugs** - App crashes when selecting camera type - Geolocation-based automation not working - Dropbox integration not functioning properly - Shortcuts integration broken after recent update - Delayed or missing motion notifications **Most requested features** - Add option to disable video call notifications - Improve notification scheduling and customization - Implement multi-camera management and filtering - Allow control of floodlight brightness and automation - Expose object detection to HomeKit for automations ## Newest reviews (10 of 931) ### 4/5 — APS *2026-04-14* Good ### 3/5 — Netatmo Security *2026-04-09, version 26.3.1* Une application de haut niveau. Mises à jour en temps utile et fonctionne très bien. Je recommande car aussi un super service après vente! Par contre depuis quelques temps, des difficultés pour installer une caméra (exp welcome car ça bloque sur iOS une fois scanné le code HomeKit. Tourne en boucle et ne s’affiche pas dans Security ### 4/5 — Ok *2026-04-07, version 26.3.1* Nie wyświetlają się tylko powiadomienia w Apple Watch :( schoda ### 2/5 — Bug une fois sur deux ! *2026-04-04, version 26.3.1* Associée au visiophone bitcino 600 il faut toujours un temps de réaction particulièrement long entre la sonnerie de porte et la connexion vidéo sur smartphone ou sur le visiophone. Qualité de l’image vraiment médiocre. Ezviz offre beaucoup mieux pour moins cher !! ### 4/5 — Not coming *2026-03-31, version 26.3.1* Notifications are not coming through on the iPhone ### 1/5 — No la recomiendo *2026-03-29, version 26.3.1* Cada vez que se va la luz hay que volver a configurar todo y es bastante complicado. Si lo hubiera sabido NO LA COMPRARÍA ### 3/5 — Latest update March 2026 *2026-03-29, version 26.3.1* Since the update yesterday my timeline no longer works and notifications have stopped entirely- please fix ASAP! ### 1/5 — Inutilisable *2026-03-29, version 26.3.1* Depuis la dernière mise à jour en mars 2026, impossible d’utiliser mon bticino classe 100 x16e. Les notifications sont bien reçues sur smartphone lorsque quelqu’un sonne mais la video n’arrive jamais sur l app! Le déverrouillage du verrouillage de la porte ne fonctionne plus non plus ### 3/5 — Bien pero .. *2026-03-26, version 26.2.0* Bien mientras que de repente se desconecta la pantalla y entonces te quedas con el videoportero sin conexión al móvil. Y lo hace con más frecuencia de la deseada, cuando estás fuera te quedas a ciegas. Por favor resuelvan ese problema, es importante. ### 5/5 — Funciona bien *2026-03-09, version 26.2.0* buen sistema de apertura remota. lo recomiendo. ## Most critical reviews (10 lowest-rated) ### 1/5 — BTICINO Intercom *2026-07-01* We use this app to screen couriers and open the gate remotely in a 5 unit building. The app takes 12 seconds to respond to a visitor ringing the doorbell. Add 10 seconds to get your phone out and answer it and the delivery driver is gone and you have missed your parcel. It needs to be faster otherwise it is just a waste of money. ### 1/5 — Neat concept but poor implementation *2026-06-08* Poor reliability, poor recording performance ### 1/5 — it was great not no more *2026-05-24, version 26.5.0* i did a factory reset on the doorbell and now it wont connect to the app but it does connect to apple home app and it says can’t connect to netatmo server so its a 1 star vote from me, i am disappointed ### 1/5 — Awful support *2026-05-19, version 26.5.0* I have been a loyal Netatmo customer for many years and have invested heavily in their ecosystem, which makes this experience even more disappointing. A recent setup issue — which ultimately turned out to be a fault on Netatmo’s side — wasted several days of my time trying to configure a system that simply could not work correctly. What is most frustrating is that it took Netatmo nearly three weeks to identify and resolve the problem, during which communication was poor and reassurance minimal. At no point was there a meaningful apology or clear ownership of the disruption caused to customers. For a premium smart-home brand, the level of customer support and transparency fell far below expectations. While the products themselves can be good when working properly, the support experience has seriously damaged my confidence in the company. Existing customers deserve far better communication, faster escalation of known issues, and proper accountability when failures occur. ### 1/5 — No stars *2026-05-06, version 26.4.0* Not worth any stars, this device is totally useless for security, fails to pick up almost anything happening on driveway or outside front door, does occasionally pick up random passer by. Thumbnails and videos no longer work since update. Almost unusable even as a doorbell as pick up or cancellation on phone doesn’t work reliably. ### 1/5 — aplicativo cai *2026-05-03* o aplicativo cai e você corre o risco de ficar trancado pra fora ### 1/5 — Server repeatedly down *2026-05-03, version 26.4.0* Still down - 24 hours and counting. Buy something else. ### 1/5 — Bad first time experience *2026-04-26, version 26.4.0* Ive just bought a Netatmo ‘Smart Smoke Alarm’ and the App says ‘connecting’ for around 20 minutes but then fails with Cannot Connect to Netatmo Server. Tries three times! It adds the device to Apple Home but it shows as ‘not active’ ### 1/5 — Inconvenient, confusing and no support at all *2026-04-03, version 26.3.1* This app is no longer working with bticino indoor unit. It keeps saying “out of range” even when I’m home. Calling option doesn’t work anymore. ### 1/5 — Keine Einbindung und Inbetriebnahme von neuer Außen Kamera über App möglich *2026-03-30, version 26.3.1* Ich habe seit Jahren viele Netatmo Produkte im Einsatz, Wetterstation und auch 2 Presence Außenkameras. Da eine der Kameras nach 6 Jahren einen Hardware-Defekt hat und die LED Leuchten defekt sind, kaufte ich mir als Ersatz eine neue smarte Außenkamera. Nun probiere ich schon insgesamt ca. 10 Stunden an mehreren Tagen, diese Kamera mittels Netatmo App Version 26.3.1 auf einem iPhone 15 pro mit iOS 26.4 zum Laufen zu bekommen. Ich habe alles mehrfach versucht, App gelöscht, Router nur auf 2,4 ghz gestellt, Kamera mehrfach resetet usw. Sie lässt sich im Homekit einbinden mit dem 2. beigelegten Code, ich habe auch Zugriff auf das Livebild über Apple Home, in die Netatmo App lässt sie sich einfach nicht einbinden, der Einrichtungsprozess läuft bei „Einrichten des Zubehörs….dies kann einige Sekunden dauern“ mit drehendem Kreisel stundenlang weiter und nichts passiert. Meine 1. Presence Kamera, die immer noch montiert ist, läuft mit der App am gleichen Router problemlos. Ticket beim Support ist eröffnet, aber man hört nichts mehr und die Kamera ist aktuell ein Briefbeschwerer ohne Nutzen. Toll für knapp 300€…. Ich kann diese nur noch zurücksenden, sollte das Problem nicht in 2 Tagen behoben sein. Sehr ärgerlich und keine gute Experience ## Most praised reviews (10 highest-rated) ### 5/5 — good security app *2026-07-14, version 26.6.0* Best security app ### 5/5 — Up to date information *2026-07-02* Great ### 5/5 — This thing works well. *2026-06-07* I bought this item for my mother, once her kitchen caught fire and regular smoke alarm failed to trigger, so I bought this as backup. This smoke detector warns me regardless of where I’m in the world then I could reach out to her helper etc! ### 5/5 — Cámara *2026-04-15, version 26.3.1* Muy buena definición ### 5/5 — Not good *2026-04-04, version 26.3.1* I have 4 cameras, and I consider them the worst purchase of this type I've ever made. The cameras are constantly causing problems—communication issues—and the lack of an intuitive interface for configuring rooms is a disaster. I don't recommend them. I have another Chinese one, no problems. ### 5/5 — Micro portal *2026-03-30, version 26.2.0* De momento funciona bien ### 5/5 — Caméra netatmo *2026-03-29, version 26.2.0* Bon produit ### 5/5 — Précise et fiable *2026-03-22, version 26.2.0* Parfaite ### 5/5 — Bticino *2026-03-19, version 26.2.0* Sinergia conseguida ### 5/5 — Desconexiones *2026-03-18, version 26.2.0* Se desconecta aleatoriamente de la red wifi… un autentico rollo. Edito: se ha solucionado con el ultimo update. Gracias. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*