# HOME Security Camera & Monitor — user reviews > 97 indexed App Store user reviews of HOME Security Camera & Monitor by Master Home Security s.r.o., rated 4.20/5 from 42 ratings. - Source: https://appshunter.io/ios/app/home-security-camera-and-monitor/id1097819311/reviews - App overview in markdown: https://appshunter.io/ios/app/home-security-camera-and-monitor/id1097819311.md - Rating breakdown: 5★ 30 · 4★ 3 · 3★ 2 · 2★ 1 · 1★ 6 ## What do users think of HOME Security Camera & Monitor? Overall sentiment: negative **Pros** - 👍 Easy setup and installation process - 📱 Works with old iOS devices as cameras - 🎥 Adjustable video quality settings - 🔔 Motion and noise detection alerts - 💰 Affordable initial cost - 🌍 Remote access from anywhere with internet - 🎙️ Two-way audio communication - 😌 Peace of mind for home monitoring **Cons** - 🐛 Frequent connection failures and sync issues - ❌ Poor customer support and documentation - 💳 Hidden subscription fees after purchase - 🔐 Subscription wall for remote access features - 😞 Low video quality and resolution issues - ⚠️ Misleading app store listing and compatibility claims - 🚫 Difficult or impossible refund process - 📵 App crashes and becomes inactive frequently - 🌐 Poor performance outside home WiFi network - 🔧 Confusing setup with no clear instructions - 🎭 Suspected fake positive reviews - 🚫 No landscape mode support - 💬 Unresponsive or non-English customer support responses **Commonly reported bugs** - HTTP error when accessing subscription verification - App fails to sync and connect to devices - Cannot create user accounts - WiFi connection detection not working - App crashes on iPhone - Movement/motion alarm functionality broken - Inactive status switching despite active connection - Black screen despite showing active status - Device configuration gets stuck in loops - Unable to delete installed devices - Poor performance on cellular data - Streaming drops and disconnects frequently - Touch controls unresponsive on some devices **Most requested features** - Landscape mode for video viewing - Better documentation and in-app setup guidance - Support for external security cameras (not just iOS devices) - Improved video quality and streaming stability - Multi-device simultaneous viewing - Better family invitation and sharing process - Computer/web-based access option - Clearer subscription pricing disclosure before purchase - Easy in-app cancellation option - Support for multiple camera brands (Nest, Arlo, Blink, etc.) ## Newest reviews (16 of 97) ### 2/5 — Paid for subscription but not letting me access *2024-10-24* I am paying for a subscription but now that I am trying to access the app it’s not letting me view the camera cause it’s asking for a subscription. When I click “already have a subscription” it gives a bad http error. Please fix this ### 1/5 — Wish I had NOT downloaded it *2020-01-27* Total waste of time and money. You may as well throw your cash out the window and hope that someone gets some use from it because you WON”T ### 1/5 — Shockingly bad App *2019-11-05* The installation instructions read straight forward enough but ... 3 hours later and no connection between iPhone and Camera or camera and wi-FI. £5.99 for the ‘App’ I suspect this is a rip-off. Apple please remove this from the AppStore ### 1/5 — Absolute crap. Don’t buy *2019-09-02* This system tricks you into buying a non compatible app ### 1/5 — I was trying to download the nest aware app. Downloaded this by mistake. *2019-08-17, version 2.1* There is no where on the app. To cancel the app or get a refund. I don’t need this app. Just waisted $6.00. ### 1/5 — Family invitation process poor *2019-08-15* The process for family invitations is very poor. Ring process is far superior ### 1/5 — Don’t waste your money *2019-07-19* I AM SO BLOODY MAD!!!! This product is awful, it doesn’t work it’s a rip off. I am so sick of companies selling products that just don’t work!!!!!!! It’s a utter pile of crap... you have been warned 😡😡😡😡😡 I was also forced to give this piece of crap a star! ### 1/5 — SCAM!!!!!! *2019-07-19* DO NOT PURCHASE THIS APP, it is not needed, get the mipc app for free. This home security app doesn’t recognise the camera, so you cannot set it up, total waste of money and fraudulent. ### 2/5 — Difficult process to cancel app *2019-06-09, version 2.1* I downloaded the wrong security app and cannot find a way to cancel it, please help? ### 1/5 — Completely useless - don’t waste your money! *2019-06-07, version 2.1* Downloaded this instead of the nest app and quickly discovered that it is useless. Don’t waste your money. Avoid! ### 1/5 — NLT *2019-05-25, version 2.1* Waste of money want refund. Does not say what it’s supposed to do ### 1/5 — Tried getting Nest app, this one popped up... *2019-05-01, version 2.1* And I accidentally bought it. No clue that it happened until I got an email from iTunes stating they charged me $6.39 for the app(5.99+tax). Tried emailing to get a refund as in the “report a problem” it is not showing up to send it in to iTunes. Scam. ### 1/5 — Mistake Purchase *2019-04-16, version 2.1* Was trying to download the Nest app but downloaded this app by mistake. Am deleting from my phone and would like a full refund! ### 1/5 — compra por error *2019-04-04, version 2.1* parece que me equiboqué en comprar la app porque la pagué, pero tambien me dice que tengo que pagar membresia por semana, mes y año, cosa que eata bien siempre y cuando cumplan con lo que uno les paga, pero antes de comprar la app estube mirandola y se me iso jueno onda su interface y me agradó a somple vista, solo que despues de instalarla y crear mi cuenta no la puedo usar, sera que me puedan regresar mi dinero? ### 1/5 — How do you cancel the subscription. *2019-03-29* I downloaded this app by mistake, I meant to download Nest. The instructions on how to unsubscribe do not work. I will delete the app from my phone but I want to make sure it is not going to automatically subscribe again like it states. Anyone have any ideas? ### 1/5 — Don’t work *2019-03-28* Waste of money ## Most critical reviews (10 lowest-rated) ### 1/5 — Hacked and identity theft *2023-07-17* I know the person that had my identity she is a con artist on the review the last name is mason funny the person I have named as my hacker and then person that is scamming Medicare aarp frauding banks is a girl who used dead names . She was a person were leasing to since 2016 and she is using three dead name aliased confirmed by this app. I reported Michelle Willard who stated Stephanie mason was her sister and sand ra manning was her mom . Michelle is all three and now has Claudia Ramos please report I don’t have a single debit card and I have a sock puppet according to apple ### 1/5 — Fresh out the box *2022-04-28* And it will not sync in order to set cameras up ### 1/5 — Oops *2021-02-15, version 2.1* Thought this was for the Arlo cameras. It’s not? ### 1/5 — Waste *2020-12-17, version 2.1* Can’t log on at all just get error ### 1/5 — Worst app purchase ever *2020-12-13, version 2.1* I try after purchasing and couldn’t create an account. I would like my money back please this is a piece of JUNK ### 1/5 — Over rated *2020-10-13, version 2.1* Over and and should not be a price for it ### 1/5 — Pointless *2020-06-22, version 2.1* Absolutely pointless piece of equipment. I can’t find anywhere in the menu where to connect to WiFi, it seems to have connected my phone as the camera - which is pretty useless if I want to monitor my house when I’m out and have my phone with me! No facility to delete an installed device either. When I sent a question - I got an automated response in polish I think!!! I will be deleting the app and accepting that I’ve just wasted £5.99 and I’ll be returning the base unit to Amazon and asking for a refund! If I could give zero stars then I would! ### 1/5 — Rubbish *2020-06-14, version 2.1* Appe is totally useless ### 1/5 — Don’t buy *2020-03-02* No way to add a home security camera. It connects to your iPhone camera, and that’s about it. Rubbish. ### 1/5 — Completely useless. *2020-02-21, version 2.1* It is not working at all. I wonder how many junk mail I will get after I had to sing in. ## Most praised reviews (10 highest-rated) ### 5/5 — Un petit Maude encouragement en passant *2024-01-02* Merci beaucoup pour votre belle application je l’ai pris je vais m’arranger avec je vais la configurer un moment donné mais j’ai un deuxième téléphone car j’ai j’attends un deuxième téléphone je vais la configurer un moment donné avec mon deuxième téléphone car j’attends un deuxième téléphone alors faites attention à vous autres je vous aime la plus à plus à plus de Livy et puis en passant je veux que tu vous souhaiter une bonne année je veux vous souhaiter une bonne année car on est le deux janvier 2024 il est 3h15 du matin alors je vous souhaite bonne année fête ta sœur pis Noël en retard bon Noël en retard bye-bye à plus Rene Viau ### 5/5 — Brilliant *2022-02-20* Downloaded this app and installed it and followed the easy instructions. Couldn’t be easier. Now I have 2 iPads , one new one old, and an older iPhone connected to the app. This give me six cameras, front and back of devices, that all monitor for any motion and noise. If any detected it takes a video and saves it. I can always take a look at what’s going on at anytime and anywhere in the world, as long as you have a phone connection, on the iPhone I have with me. It’s simple to use and gives me piece of mind. ### 5/5 — Canaris app *2020-04-16* I receive the Canaris day’s ago and still can’t used, not even connected, maybe my Canary was damage from the manufacturer and that’s why never works. I want to buy two more and connected the same to 24/7 services, but, still can’t do nothing. ### 5/5 — Love it? *2019-05-24, version 2.1* I monitor my dogs. I love this app!! With the 5.99. ### 5/5 — LOVE THIS APP! *2018-09-20* Worth every penny!!! ### 5/5 — Really good *2018-06-22* Nice job ### 5/5 — Great!! *2017-12-04* I have been using the app for a couple of months now and I have to say I’ve gotten quite used to the feeling that everything is safe at home and I can stop and take a look every once in a while. I keep an old phone in every room and us my iPad at work to check on all rooms at the same time. 👍 ### 5/5 — Very good indeed *2017-12-04* This app is very good! You can adjust the sensitivity of noises in the rooms, you can see video (and if you’ve got lousy service like me, you’ll like the different video settings options), and you can even trigger a siren when you talk through the app. I’ve found the setting up process fairly easy compared to other security apps and that was the hardest part, everything else was a piece of cake. ### 5/5 — Very useful *2017-12-03* I use this app to check on my house mates. I don’t think they’ve even noticed the phone spying on them. I’ve noticed lately that I miss some of my belongings even though they swear they’d never taken anything from me. Well, this app caught them red handed and from now on, they’ll be sure not to take anything - or even take a step into my room without permission. 🔒 ### 5/5 — So easy to use 👍 *2017-12-03* My house got broken in back in April because I live alone and I work most of the day and often nights. And to top it off, I travel a lot from work and sometimes I can be gone for weeks at a time. With the April burglary I got lucky and they didn’t take anything valuable to me but I didn’t want to give anyone a second chance at my belongings. I went online and searched for hours trying to find something reasonably cheap but convenient and I found this app. It’s awesome because it doesn’t cost almost anything and you only need two phones! Pairing and setting up is easy and then you just let the app do its thing. I’m so happy with it! **Developer response:** It's great to hear that you are happy with our app. We will do our best to update the app in the future. Thank you for your support. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*