# Homebody: Better Renting — user reviews > 28 indexed App Store user reviews of Homebody by Entrata, Inc., rated 4.40/5 from 649 ratings. - Source: https://appshunter.io/ios/app/homebody-better-renting/id6451412538/reviews - App overview in markdown: https://appshunter.io/ios/app/homebody-better-renting/id6451412538.md - Rating breakdown: 5★ 527 · 4★ 17 · 3★ 12 · 2★ 3 · 1★ 90 ## Newest reviews (15 of 28) ### 1/5 — Doesn’t even open *2026-05-26, version 2.0.16* I’ve deleted and reinstalled this app 5 times now and it won’t even open.. can’t pay my rent because this app won’t work at all. ### 1/5 — Está compańia no sirve llevo más de 3 meses *2026-05-21, version 2.0.15* Esta compañía no sirve llevo más de 3 meses con un reclamo y me ponen muchos peros dure un ańo con su seguro y ahora ellos me mandan abuscar toda la información que necesitan cuando eso le toca a ellos ### 1/5 — The worst *2026-03-11, version 2.0.9* It doesn’t let you cancel your policy and the app sucks ### 1/5 — This app sucks *2026-03-02, version 2.0.9* Title says it all. Every month since my property management switched to this awful app, I have had to relink my account every single month multiple times before I can submit my payment. Then when I try to submit my payment there’s always some kind of false error. I just want to pay my rent on time and this app does everything in its power to make sure that doesn’t happen. If I could give it -6,000,000 I would. ### 1/5 — This company is a SCAM *2025-12-23, version 2.0.9* DO NOT USE THIS COMPANY. They will keep charging you after you cancel your policy ### 1/5 — Unhappy *2025-11-26, version 2.0.8* Can’t login. Doesn’t recognize my password. Can’t change it. One dead end after another. Can’t get proof of insurance I need even though I’ve paid ### 1/5 — Scam. Fake reviews. *2025-11-18, version 2.0.8* Report. ### 1/5 — Scam *2025-11-03, version 2.0.8* I was auto-enrolled in this app’s credit reporting program. Took several steps to cancel my membership to this service that I NEVER CHOSE TO SIGN UP FOR. This should be illegal. ### 1/5 — Yeah use this is you wanna almost get kicked out of your apartment every month. *2025-08-31, version 2.0.6* This app only lets you buy a policy for one month at a time and doesn’t tell you that. You have to literally make a new policy every month. The way I find out it cancels every month is my managment telling me I have no insurance again. Can’t believe my apartment complex would tell us to use this garbage app. ### 1/5 — Not great *2025-04-15, version 1.2.3* Bad UI design. Not user friendly. ### 1/5 — This is barely an app *2025-03-26, version 1.2.3* This app doesn’t allow you to view open claim or anything it’s just an ad for all their product offerings. Their website is just as useless. ### 1/5 — double charge *2025-01-25, version 1.2.3* Be aware of Scammers!!! I never recommend Homeboy for you!!! I had rental insurance from this company for two months and at the end of each month it charged me twice for no reason. I called one of the company's employees several times and asked the reason, but they said that you must have bought two policies from us, while I had only bought one and the company refused to return the extra money they took from me and it turned out that they are liars and they are playing tricks on people, finally I had to cancel the policy and got out of it. ### 1/5 — Scam *2024-07-15, version 1.2.1* Complex auto enrolled every resident and said you have to download the app to cancel before they auto-charge you. App does not let you cancel, you have to call. ### 1/5 — Scam.. *2024-01-04, version 1.0.4* App doesn't display update payment method only web site and site blocks your log in... Reported to credit card as being a scsm by landord and Thief body... thanks to Apple screen recording review will live on ... Reposted if deleted by Apple ADvertisement Bureau. ### 1/5 — Not helpful and useless *2023-11-30, version 1.0.2* App won’t allow me to make any payments of any kind. The FAQ’s don’t provide any helpful fees back ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrific customer service *2026-08-13, version 2.0.21* Does not answer calls or emails and does not have customer service. I have housing insurance from them and for the first few months they charged me 6 times per month, that’s $90 a month. I called, emailed, reached out to customer service there was no help at all and no refund. Ridiculous. ### 1/5 — Terrible! *2026-07-29, version 2.0.20* Cannot access payment portals. Cannot change passwords. No one has been able to resolve these issues. Would not recommend. ### 1/5 — Can’t even log in *2026-07-26, version 2.0.20* I’ve been getting “unknown errror” when I try to log in for the last couple months and my property managers can’t do anything about it obviously. Even though I’ve sent emails to homebody it has not been working at all. This app sucks and you should be nervous if your apartment complex tells you that you need to use it ### 1/5 — Payment never submits *2026-07-01, version 2.0.20* Whoever decided to make the switch to this app should be fired. The app never processes rent payments ### 1/5 — Scam *2026-07-01, version 2.0.20* It’s just a scam, the resident portal was working fine. They don’t let me add the ACH bank through the app, so you only have to pay the card and got charge for the convenience fee. ### 1/5 — Constantly Erroring *2026-07-01, version 2.0.20* Every other time I use it there is an error and I cannot open the app ### 1/5 — Beware! Duplicate Charge and Inadequate Customer Support *2026-06-19, version 2.0.18* Leasing office recently switched to this app for the resident portal. I went to make a payment and the app glitched, charging me twice! Homebody said they couldn’t help and my leasing office said the same. It’s pretty frustrating that an app taking payments can’t void or fix a duplicate charge, especially when the issue came from the app itself. ### 1/5 — No Help *2026-06-02, version 2.0.17* Refuse to help you with your payments if you don’t have an insurance policy with them. I got a new card recently and the app would not allow me to delete any old payment options or add any new cards. Called support for help but they refused to help me because I didn’t have renters insurance through them, telling me to go to my leasing office to figure out paying my rent. My leasing office obviously wasn’t able to access anything to help me since it’s not their app and they don’t have those permissions. So they tried to call the help line and they again refused to help me without a policy number. How can you have an app that allows you to pay your rent through them, but they refuse to help you unless you have THEIR SPECIFIC renters insurance??? Never heard of before. The staff and me had to figure out a roundabout way for me to add my actual bank account to the app so I could pay my rent in time. Worst app ever. ### 1/5 — Fees galore *2026-05-30, version 2.0.17* I’m not happy with the fees to pay rent. That’s ridiculous!!!! ### 1/5 — Hardly even works *2026-05-28, version 2.0.17* I’ve had to delete and reinstall the app several times to even open it to pay my rent. If your apartment complex tries to switch to this app beg them not too. It’s terrible. ## Most praised reviews (3 highest-rated) ### 3/5 — Fr? *2026-08-16, version 2.0.21* We can’t get dark mode. Wtf ### 2/5 — Greedy *2026-08-03, version 2.0.20* No way to pay rent without paying an extra fee to them, even directly through a bank account. They would also like to have full access to your bank account data by linking, not okay. ### 2/5 — Can’t login or create account *2026-02-25, version 2.0.9* If you are trying to install the app to cancel, don’t even try. It doesn’t allow you to create an account or reset your password. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*