# HomeControl2.0 — user reviews > 214 indexed App Store user reviews of HomeControl2.0 by Pyronix Ltd.. - Source: https://appshunter.io/ios/app/homecontrol20/id1530949125/reviews - App overview in markdown: https://appshunter.io/ios/app/homecontrol20/id1530949125.md ## What do users think of HomeControl2.0? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Decent app when it works - 🔒 Provides home security **Cons** - 🐛 Frequent connection issues - 🐛 Unreliable app performance - 🐛 Buggy after updates - 🔒 Poor security when app doesn't work **Commonly reported bugs** - Login failures - Inability to view history/notifications - Blank screens and app crashes - Inconsistent sensor/zone display **Most requested features** - Dark mode option - Ability to rename sensors - Push notifications for alarm events - Remote alarm trigger/siren activation ## Newest reviews (20 of 214) ### 3/5 — Constantly in time out *2026-05-17* It’s good when it works but the app constantly throws me in time out once every two days, pleasd can someone fix as it’s very annoying when you’re driving away from your house and your partner has to turn the car around to do the alarm mannully **Developer response:** Hi, thanks for your review. Sorry to hear you are having these issues. Can you please email your panel system ID to customer.support@pyronix.com, so we can take a look at what might be causing the issue? Thanks and have a great day. ### 2/5 — Needs update *2026-04-24, version 6.0.1* App is working slow ### 2/5 — Unreliable *2026-04-16* The app feels unreliable and inconsistent. Notifications sometimes won’t load when opened later, and cameras occasionally disappear from profile. There is also significant delay when responding to doorbell notifications, often failing to connect in time. This happens despite having strong 5g and no other connectivity issues: Overall the app needs improvement in stability, reliability and response time. The products themselves are fab otherwise, the cameras, the car security device. It’s the app that makes the whole brand really frustrating though. **Developer response:** Hi, thanks for your review. Can you please email these details to customer.support@pyronix.com, so we can take a look at what might be causing the issues? Thanks and have a great day. ### 2/5 — Struggles to connect *2026-03-25* Similar to other users using the app to disconnect night alarm in the morning is now problematic. It takes numerous attempts before a connection is made. If I ever have to go downstairs in an emergency e.g a fire I will not be able to use the app and the alarm will sound. Considering what users are now paying every month this is not a good service. Please provide an update to rectify. **Developer response:** Good Afternoon Anne, thank you for your review and apologies for the inconvenience. Could you please email customer.support@pyronix.com with further details of the issues you are experiencing, please include your panels unique system ID so we trace this on our system and look into this further with our App Development Team. Thanks and have a great day. ### 1/5 — Constantly fails *2026-03-21* For something that’s meant to give you piece of mind, it does the complete opposite. It consistently fails to connect to alarm panel, then when it eventually does you’re bombarded with notifications whilst it catches up. Gives no reason as to why it can’t connect to a panel. Waste of time and money for the service with this app **Developer response:** Good Morning Dan, thank you for your review and apologies for the inconvenience. Could you please email customer.support@pyronix.com with further details of the issues you are experiencing, including your panels unique system ID so we can look into this further with our App Development Team. Thanks and have a great day. ### 2/5 — Takes ages to connect *2026-03-19, version 6.0.1* App takes ages to load ### 2/5 — Struggles to connect *2026-03-18* We have had the alarm for the past year, which we have controlled by this app. Previous to the recent update, connection was reasonable, with the isolated incidents where it took longer However, since the update to Version 6.0.1, it is routinely unable to connect to the alarms. For the first few weeks after the update, it would seriously take approx 15 mins to be able to connect. Then, it seemed to improve slightly, up until last week where it became near unusable as it won’t connect. **Developer response:** Good Afternoon Mike, thank you for your review and apologies for the inconvenience. Could you please email customer.support@pyronix.com with further details of the issues you are experiencing, including your panels unique system ID so we can look into this further with our App Development Team. Thanks and have a great day. ### 1/5 — App still rubbish *2026-03-17, version 6.0.1* Eventually an app update why bother it’s still rubbish and doesn’t connect. Time to rip this system out and upgrade to a more modern system that works. ### 1/5 — Why is the app released *2026-03-16, version 6.0.1* I don’t get why an app gets released when 99% of time it can’t connect to an alarm system on the same WiFi connection as my phone. It’s unbelievable how bad it is. I’ve updated it to latest software and it still doesn’t work! Maddening , please sort this out ### 1/5 — Connection issues *2026-03-13* Since fitting the alarm system i've been having on going issues accessing the alarm via the app. Keep getting error messages time out error - we were unable to create a secure connection with your panel. This is on wifi and 5g full signal. Keep having to restart the app to eventually get in. Pretty pointless app to me just paid out a lot of money for this alarm system. App is up to date on apple store **Developer response:** Good Morning, thank you for your review, we are sorry to hear this. Could you please email customer.support@pyronix.com with further details of the issues you are experiencing, including your panels unique system ID so we can check a few things for you? Thanks and have a great day. ### 1/5 — App has gotten worse *2026-03-10, version 6.0.1* The latest update. The app constantly fails to login and displays a message of timeout. The text is smaller than on the previous version and there’s no dark mode (screen is so bright when i try to login in the morning. ### 1/5 — Won’t ever log in *2026-03-09, version 6.0.1* No matter what it sometimes logs you in sometimes don’t ### 1/5 — Unreliable, don’t waste time on it. *2026-03-06* Just had this system installed, may as well not even have the app!! It’s it terrible, don’t waste your time with it! Constantly unable to log in even with good WiFi and signal. Downloaded it a couple of weeks ago and it’s either very slow to log in or timed out and cannot login at all. Useless! **Developer response:** Hi Emma, thank you for your review, we are sorry to hear this. Can you please email us at customer.support@pyronix.com with further details of the issues you are experiencing and include your panels unique system ID so we can check a few things for you? Thanks and have a great day. ### 1/5 — Can never log in *2026-03-05, version 6.0.1* As many here describe can’t logo most of the time to set my alarm! Fairly useless ### 1/5 — It doesn’t work *2026-03-04, version 6.0.1* Erratic at best, now the app simply doesn’t work. Assuming I’ll have to pay for the alarm installers to use an app that works. ### 1/5 — Continuous connectivity issues *2026-03-03, version 6.0.1* My WiFi is good with everything else but this app. Most of the time I cannot log in so have to set/inset the alarm by the panel. I really wonder why I have to pay to use this app on annual basis ### 1/5 — Never opens *2026-03-03, version 6.0.1* Awful app. Never opens. So frustrating when trying to set alarm at night or get back into house. ### 1/5 — Not connecting *2026-03-01, version 6.0.1* I am on the latest version of the app and it just won’t connect to our alarm which defeats the purpose of the app ### 2/5 — Latest upgrade *2026-02-21, version 6.0.1* Updated to version 6.0.1 and lost all my automations, lost my door cam and also internal camera on the main menu. System only shows my Alarm system! ### 1/5 — Poor app connectivity *2026-02-20* Since the v6 and 6.0.1 update app connectivity is extremely slow and often failing to connect at all. Prior to v6 this happened occasionally but now it the default meaning I have to try multiple times. The last update is very definitely retrograde step and needs fixing **Developer response:** Hi, thank you for your review, we are sorry to hear this. Can you please email further details of the issues you are experiencing, your panels unique system ID and include a screen recording of the issue if possible, across to customer.support@pyronix.com so we can check a few things for you? Thanks and have a great day. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unstable app, regularly cannot connect to alarm *2026-05-22* I have rated this 1 star because, frankly, something as fundamental as home security cannot be dependent on an App that has anything less than 100% reliability. My Pyronix system has been installed for 8 months now and on countless occasions I cannot connect to the alarm to arm or disarm it with the Home Control App. The issue is not to do with my WiFi because every other connected device in the house still works, even those in the vicinity of the alarm. Despite troubleshooting with the installer these instabilities continue and the root cause seems to always be the app itself. I can understand if it was an advanced app and there was the occasional bug, but it’s 2023 and I’m fed up with something as basic as the app not allowing me to log in still being a regular problem; users should not have to tolerate such schoolboy failures on a premium product. **Developer response:** Good Afternoon, following up on your review. If you are still experiencing issues, please email customer.support@pyronix.com your panel’s unique system ID and we will look into this. Thanks and have a great day. ### 1/5 — DO NOT BUY PYRONIX ALARMS *2026-05-21* If like me you’re looking into getting an alarm - don’t make the mistake I made which is “how bad can an app for an alarm be? It just needs to turn it on/off”. Well…it can’t even do that consistently! I have spent an extortionate amount on this system. Read all the other reviews. This app has been garbage for years. The only response the developer gives is “please reach out to…” You pay a fee to use this app annually via your alarm company. Even with that fee, Pyronix have clearly made no effort to resolve this as the app never connects to the panel! ### 1/5 — Worst app on phone *2026-05-21* Have an alarm system and can’t even log in to it to arm/ disarm. Constantly says ‘times out. Easily most unreliable app on both my phone and mg wife’s. We will be looking to see what other alternatives can be used. This just creates more hassle than it’s worth. Home control, that you can’t control… ### 1/5 — Shocking *2026-05-21* Going to change my alarm provider and hopefully the app. Pet trips the alarm, in a separate issue but the app cannot log in, won’t load, various error messages. Therefore cannot check status of alarm or deactivate. Waste of money paying an extra service change to have my alarm company use this app with my system. Use anything else! ### 1/5 — Seems to have stopped working, again. *2026-05-20* Not sure what is going on really. App was shocking, few updates was perfect. Seems it has recently had an update again, 24 hours now, unable to access alarm system via the app. Not really fit for purpose when it’s listed as security on your home insurance. Not really sure the subscription for the app side of things is really cost effective. Maybe its time for a change. **Developer response:** Hi, Following up on your review, please could you confirm if you are still experiencing these issues or if this was resolved? If not resolved, we would like to look at some troubleshooting for you, please could you email customer.support@pyronix.com. Hope to hear from you soon. ### 1/5 — Slow to connect *2026-05-02, version 6.0.1* I’ve used the app for years, it’s always been a bit hit and miss but would work. The recent version is so unreliable it’s practically unusable. It takes minutes to login to my alarm system and that’s only happening 6/10 times. The other times it won’t connect at all. If I do manage to login to my system most times I won’t be able to expand the set modes to show all my devices. Given the barrage of similar reviews recently there’s clearly been a change made in the app or their systems that’s causing this. ### 1/5 — Slow, glitchy, a joke of an app *2026-04-28* This all is truly one of the worst doorbell cameras you could have. Never loads and by the time it does the person ringing the doorbell has already left. It also only starts recording if someone rings the doorbell so if they’ve just loitered near your house you won’t see them. It’s so glitchy and it’s honestly just a massive regret. **Developer response:** Hi, thanks for your review. Can you please email these details to customer.support@pyronix.com, so we can take a look at what might be causing the issue? Thanks and have a great day. ### 1/5 — Update broke the app *2026-04-12, version 6.0.1* Worked fine for years. Updated and cannot control the alarm anymore. Just doesn’t activate or deactivate any area. Emailed support. Didn’t even grace me with a response. Not good service to an installer (now an ex Pyronix installer) ### 1/5 — Worst app on my phone by far *2026-03-29, version 6.0.1* This app never works when I need it to, I’m sitting on my drive trying to activate my alarm an it won’t connect!! Truly awful in this day and age. ### 1/5 — ‘Secure app’ *2026-03-24, version 6.0.1* This app is so secure that it does not interface with iOS password storing functionality. I tried to set up an account 2min after receiving a demo from BMG and would not receive emails with security codes. The chap from BMG hinted that we might be better off using the alarm panel. ## Most praised reviews (10 highest-rated) ### 5/5 — Nice and Simple *2025-11-22, version 5.3.0* Not sure why so many neg reviews but had no issues with this app connecting to my alarm system. Wife and I both connected and have had no issues ### 5/5 — Problema *2025-07-30, version 5.3.0* Buonasera volevo sapere se ci sono problemi con dispositivi applenon riesco a collegare il mio cell grazie in anticipo ### 5/5 — Excellent App and easy to use *2025-05-13, version 5.1.0* Very easy to use and reliable. Would definitely recommend 5 stars ### 5/5 — Great app *2025-05-06* I’ve been using the Home Control 2.0 app for over a year now, and it has completely transformed the way I manage my home’s alarm system and smart plugs. The app provides a smooth, reliable experience that makes arming and disarming the alarm incredibly straightforward, whether I’m at home or away. I particularly appreciate how easy it is to schedule and control my smart plugs — turning lights or appliances on and off remotely has never been simpler. The app is intuitive, regularly updated, and works exactly as you’d hope. It’s become an essential part of my daily routine, giving me added convenience and peace of mind. I can’t recommend it enough for anyone looking to take better control of their home security and automation **Developer response:** Hi Craig, thank you for updating your review, we really appreciate it. We are pleased to hear you are enjoying the app. Have a great day :-) ### 5/5 — Why the negative reviews? *2025-04-09, version 5.1.0* I had been putting off upgrading to this latest version of home control simply because of all the negative reviews but my alarm installer suggested I should upgrade so I did and it has worked perfectly from day 1 and is much better than the previous version. So if the reviews are putting you off don’t worry just upgrade now. It’s worth it. ### 5/5 — Doorbell & chime *2024-12-04, version 4.0.0* Really pleased with my new doorbell and chime and the app functionality that comes with it. Having the ability to check the status of my alarm via the app makes me feel secure and know that my dog is safe at home! ### 5/5 — Great *2024-11-29, version 4.0.0* As a customer and an installer I’ve not had any issues with this app, my customers find it easy to use also, it connects straight away, I think it makes a difference if you have someone teach you how to use it, & if your a DIY’er installing the alarm you will run into issues, leave it to the professionals before you start trolling the company and its creators. ### 5/5 — This app *2024-09-23, version 4.0.0* Very good very nice 👍 ### 5/5 — Ahsan *2024-08-05, version 3.1.1* App is working absolutely perfect for turn On/Off alarm through app .and is not missing connection.thanks ### 5/5 — Customer service very helpful *2024-05-22, version 3.1.1* Like many other users I was unable to log into the app and was told I had no internet connection. A quick email to the company had the issue resolved straight away - it turned out the user credentials on the main control panel were not the same as those in my phone. Thanks for the quick support! App works reliably for my partner & I now. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*